Select Home Warranty

We did speak to the customer and assisted with the issue

We went ahead and refunded the customer for their renewal contract that was paid for on 6/7/The customer should be able to view that refund on their credit card statement within the next couple of business daysTheir account is now cancelled

The customer has already been approved for the policy limitwe did reach out to the customer and they do not have years maintenance records for the acThe customer has been approved for the policy limitPlease see section of the terms You are responsible for providing maintenance and
cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

Select Home Warranty has been in contact with customer and will make sure the customer receives their payment as promised

Select Home Warranty has been working with the customer on the issue and we did find out that the microwave is a counter top model our warranty covers only built ins, the customer has been advised of the situation and why the claim is not covered at this time

I am rejecting this response because: Their response does not make any sense...."the rest of my refund" they have not sent meany refund of any amount.....so how can they say they will send the "rest of my refund"

Complaint: ***
I am rejecting this response because:
I provided every single document that SHW asked for and have proof of itThey asked for photo of the old and newly installed partI provided a fax and email copy of bothThey asked for the contractor invoice and my proof of payment as well as the prior year service historyAll of that I sent as well a copy of my cancelled check as additional proof of paymentMy contention and disagreement with SHW is based on the fact that they instructed me to find a contractor of my choosing when they could find one to do the workThen when I acted on their instructions they refuse to reimburse me by citing things that are not trueFurthermore, If the contractor I chose charged more to fix the unit than one of SHW's contractors I should not be held responsible for any deltaAgain, SHW instructed me to find a contractor when they fell short of their responsibilities
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customers contract has been cancelled per section of their signed agreementBelow is a breakdown of their refund: Charged Months @ $per Month = $83.34; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of
$1,490.00; Totals a Refund of $1,331.67. The customers contract has been cancelled and their refund check is currently being processedNo additional funds due at this time

We apologize for not be able to get a tech on timeWe will send a full refund via checkPlease allow 10-days for the check to arrive

The customer has already been refunded back to their credit card as of 12/28/

Select Home Warranty has been in contact with the customer and as agreed we have mailed a check for

The policy does have clear limits Please sees section of the terms "You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or
pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00."

We spoke with Mr***, We explained about his coverage that his claims fell outside of policy coverageMr*** Explained that his refund was not correct because he canceled months earlierWe explained he can for the email when he requested to cancel originallyWe will redo his refund
amount and waive the $cancel fee

Complaint: ***
I am rejecting this response because: I am doing more research and contacting the az insurance and consumer deptI'll update you on the results.
Regards,
*** ***

I am rejecting this response because there is no answer to the actual complaintWe signed paper contract that we provided as proof in this communicationThere is nothing in this contract about requiring certain maintenance periods, especially not certified technicians maintenanceCertified technicians from "*** *** ***", technicians that were sent by "Select" (!!!) stated that A/C unit was maintained properly

Complaint: ***
I am rejecting this
response because:I did get the second checkIt was for $I had months left on a month contractI was told I would receive a pro rata refund when I bought the policy if I ever decide to cancelThat would come to $Even if they take off a $fee it would still be over $That is what I expect to be paid.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, it is October 23, and we still have not received our reimbursementWhat do we do now?
Regards,
*** ***

We have reached out to the customer and waiting to here back from him

We spoke to the customer we have agreed to give a full refund of $for the inconvenience they experienced with our company. A check has been issuedPlease allow 5-days for the check to arrive