Select Home Warranty

The customers check will be mailed on 05/19/2015, we do apologize for any delay in this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the contractor did finally come out on February 12, Both myself and the Contractor are waiting for Select Home Warranty to accept the quote to proceed with repairs
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I am a very unsatisfied customer I have cancelled my contract with this company and the company would not refund my full amount paid even though I have NEVER received ANY services.
Regards,
*** ***

Yes since the customer purchased the coverage it was covered for the maximum cap of $The customer has signed their reimbursement form accepting the $reimbursement on 8/2/(see attached)As soon as the customers check is issued it will be mailed out

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Per email and phone conversation with Christine (Select Home Warranty) *** *** *** and email *** " She would like to know what they assess the damage is and would be able to fund $toward the repair or replacementSection actually says..."Water HeaterThis Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heaterThis Agreement does NOT cover solar or tankless water heating systems or the components thereofThis Agreement does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps"Christine offered to retain me as a client b/c Section has sentences that contradict. Secondly we don't have a tankless water heater SELECT HOME WARRANTY so thank you for not inquiring "or doing your job". Lastly, your homepage ADVERTISEMENT says you COVER WATER HEATERS (not some of them or not leaky ones) just WATER HEATERS. Your retention department agreed that is a very MISLEADING advertisement so they offered at least to help ($worth of repairs/replacement) after we submitted the receipts. This was done and Jonelle, said sorry we aren't going to do it now as promised. So I cancelled. My Property Mgmt company said they still should honor it as it all occurred when the policy was ACTIVE
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have just NOW found out that Select Home Warranty only covers the cost of parts, they don't cover any repairs So basically, they will warranty parts and not repairs so
what is the point of this policy and the $service fee for a contractor to come out when you still have to pay the repairs? I can buy the parts needed for my dryer for $off the samsung site for my dryerso essentially we paid money for this home warranty policy for them to cover $on this claim I have requested twice now a break down of what Select Home Warranty is covering vswhat I have to pay and have yet to receive it We are going on over three weeks now without a dryer still Great service
Regards,
*** ***

we apologize we will remove from our lists

The customers claim was never authorized for $When diagnosis was received by the technician those were the breakdown of charges for the work that needed to be performedAn authorization/approval was never issued for this claimThis claim was approved for $No additional funds due at
this time

On 11/10/the customer purchased a policy from SelectHome Warranty, the customer was emailed a copy of the policy to review as thepolicy does not go into effect for days, the 4th paragraph of thepolicy states information on Terms of Coverage.On 11/10/the customer called us back to place
a claimfor his Hot Water Heater, he stated the sales agent never mentioned a daygrace period, we did inform him at this time we would not be able to assist himand to please review his contract, which is available on our website as well.On 1/Select Home Warranty attempted to bill the customerand the card came back decline, we attempted to contact the customer. We collected on payment from the customer,the agreement is for months, and we have explained that due to the lack ofpayment since December his policy has lapsed.Our last conversation with the customer was on 01/20/2015where we explained the policy on the grace period and the credit card issue.The customer was advised if they pay for the policy in fullat this time we will be more than happy to reinstate him

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have already approved the customer for the policy maximum if the customer cannot provide maintenance records on the acPlease see section of the policy. "Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and
pictures the maximum payout on any system/appliance is up to $150.00."

Thank you for addressing my complaint regarding Select Home Warranty. Mr*** from Select Home Warranty finally contacted me about days after my submission to you. He proposed giving me $toward the purchase of a new ceiling fan but did not tell me why his company was unwilling or unable to meet my request to fix a ceiling fan. He then informed me that he would be emailing me a refund and release agreement. I told him that I had not received any promised emails regarding my earlier complaint. Since last week, I have been trying to contact him or another person regarding a question I had about the agreement. I spoke to a Barbara on 10/19(after leaving multiple voice messages for Mr*** on 10/17, 10/18) promising me a return call by P EDT on 10/19. The call never came even though I intentionally stayed home so not to miss his call. Since Select Home Warranty continues to ignore my phone calls and legitimate requests for service and satisfaction of my home warranty with them, I am now asking for a full refund of the $paid to them last October. I again request your help in resolving this issue as that is the only way this company will respond to me

We did speak with customer and never promised to cover this fullThe customer issue was not covered by the policy and we told the customer to send us the invoice of the roof repair and we will try to helpWe did approved a good will reimbursement of $toward this non covered claim

The customers contract has been cancelled and their refund check has been mailed outNo additional funds due at this time

The customer has been approved for their claim but requested to cancel their contractThe customer was informed that the $cancellation fee will be waived and a refund would be issued for their last installmentThe customer has advised us that he will call us backWe are awaiting the customers
call so that we may proceed accordingly

The cusotmer will be issued a pro-rated refund as there was a technician that provided a diagnosis on the issue and the customer did not agree with our resolve, the customer is not due a full refund at this time

Complaint: ***
I am rejecting this response because:For the same reason I rejected it previouslyI never made any repairs to the a/c unit so I should not be penalized for repairs made to the unit prior to my purchase of the home and the warranty
Regards,
*** ***