Select Home Warranty

We did speak with the customer and assisted with the claims issues she had

Complaint: ***
I am rejecting this response because: The response is for claim #***. This complaint was for claim #***, where the refund agreement was mailed on 2-14- In both
cases, I have not received any checks from your company.The response was also not signed, so I'm not sure who responded.What can be done to ensure I receive these checks?
Regards,
*** ***

The customer has been approved for a reimbursement towards their dishwasher claimAs soon as we receive the signed reimbursement from the customer we will issue their reimbursement check

The customer has already been approved for the policy limit for this type of claimPlease see section of the terms"Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any
system/appliance is up to $150.00." The customer is not due any more money at this time

Customer purchased this policy back in September and is no longer eligible for a full refundThe customer has been offered a cash in lieu for their dryer as it is not worth repairingThe customers unit is approximately years oldThe customer has requested a refund on their policy and since
they are no longer eligible for a full refund based on their policy terms we have offered to waive the $cancellation fee for this customer as well as using their discounted rates to calculate the pro rated policy refundWe have went above the customers policy terms to offer this agreement to the customer

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and I can accept this response I would like to add that I was never told I had a $deductible and the company has been playing games for the padt 1/months I feel I must accept this answe/response or take the risk of playing more games and delay my refund even longer I am accepting this response under prejudice In addition, I have not yet received my refund Not sure when they sent it but have not yet received it
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

They had sent me a check awhile back, however it wasn't for the full amountI emailed them again and said it was shortThey agreed and said they would send another checkWhile I have recieved a partial payment I still haven't recieved a full refundWanted to let you know

i
*** s *** as your massage complaint #*** they said we will send you $ may be more when we get papers I did not say no
they are not telling truth better cancel and get my money back, thank you
***.s.***

The maximum approved allowance for the customers microwave claim is $The reimbursement form has been sent to the customerOnce received we can proceed with processing their reimbursement checkNo additional funds due at this time

Select Home Warranty is in the process of issuing a refund as per requested from *** *** ***

We have refunded the customer in full back to the credit card

We did reach out to the customer but have not heard backThe customer has already been approved for the policy limit on the acplease see section of theterms. " Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance
records and pictures the maximum payout on any system/appliance is up to $For example: heating and a/c systems require periodic cleaning of filters and cleaning of evaporator and condenser coils."

We originally requested years maintenance records from the customerAs courtesy we waived one of the years and only ended up requesting years worth of recordsThe customer said they don't have any recordsThe customer was then informed that the maximum allowance was the $and could not be
increased since they were not able to provide us with any recordsThe customer refused the $allowance and proceeded to request to cancel their contractThe customers contract has been cancelled per section of their signed warrantyThe refund check was issued and mailed to the customer on 7/19/check #***

I did not wait until the machine started leaking oilThe day I stop working I called for theTo send someone outHow was I supposed to know it was leaking unless I took it apart

A reimbursement check was indeed mailed out to the customer on 3/7/check #***The customer stated that they never received the check at which point a stop payment was issued with the bank and a new check was generatedThe new check number is *** which was put in the mail yesterdayThe
first check was mailed to the property address on file for this account which is why the customer never received it, as they do not live thereThe customer us with an alternate address *** *** *** ** * *** ** *** which is where the new check was mailedThe customer will be receiving this check later this weekThe customers policies are not fake as we have sent out multiple contractors for their claimsHad our policies been fake nothing would have been doneWe did mail the original check to the customer and as they did not receive it and informed our office we quickly stopped payment on the old check and proceeded to have a new one mailed out to them

The customer has already been approved for a $reimbursement towards their claimThe customer accepted that amount and signed their reimbursement formNo additional funds will be issued

The customer first placed this claim when the policy was not yet effective for claimsWe did explain this to the customerThey tried to re-place the claim againThis is not a covered claim as the issue started before the policy was effective The customer bought the policy on 11/14/12:PMThey first place this claim on 12/15/01:PM.According to the term , the policy was not effective Please see section of the terms"TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums due to Select are received by Select (“Effective Date”) please add an additional days for credit/debit card payments" This is not a covered claim and we have already explained this to the customer

We have located a technician for the customerThey will be calling shortly to schedule an appointment for today or tomorrowBelow is their information: *** ***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still consider this complaint open until I see the funds in the accountI would like to know which credit card they are putting the funds back onto? Since filing this complaint I have not heard from this Company about my claims just a robo call for renewal
Regards,
*** ***