Select Home Warranty

The customer was advised that their policy had not been effective per the Terms of Agreement See Below:TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums due to Select are received by Select (“Effective Date”) please add an additional days for credit/debit card paymentsIn the event Select does not receive all outstanding payments and/or premiums outstanding , for any reason, Your service contract term will not beginYour service contract will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date (“Termination Date”)Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage This information is located on our website and on the Terms of Agreement that was sent to the customer which they signed and initialed and sent back to Select Home Warranty.Select Home Warranty had advised the customer on 11/17/at 4:pm, that we would dispatch a technician as a courtesy for the customer

The customer advised us that the issue began on 9/24/The customer purchased their warranty on 8/23/and are still withing the day waiting period in order to have claims filedThe customers claim has been denied as the issue started before the customer was eligible to file claimsNo additional funds due at this time

Complaint: [redacted] I am rejecting this response because: Called the phone number on the email Select Home Warranty on the attached letter to the Revdex.com The company stated they do not work with home warranty companies and they would have to bill us directly The electrician listed on this Selects response stated they are more than an hour away and have no idea when they could dispatch anyone that far away The Electric Doctor also stated they would call us back yesterday (Thursday Aug10) and this also did not happen Regards, [redacted]

We spoke to the customer and we have approved a $good will reimbursement for the claimWe have already issued this money back to his credit card

Complaint: [redacted] I am rejecting this response because:This is just a part of their tactic of delay, delay, delay When I spoke with them months ago, they never once ask for proof that I paid the vender They know they have not paid him because he never sent them an invoice I will sent the proof of payment, however it is not for the $100, it is for the full amount I will not be satisfied until I have received the $ Regards, [redacted] ***

1) Has the technician completed the job? - No, the technician never came back after first time.2) Has SHW been in contact with you? - No, SHW has not contacted through either phone or email.

The customer had an ac that broke down due to an electrical failure , issues like this are not covered under the terms please see section This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures

Complaint: [redacted] I am rejecting this response because: I feel that as a customer, this situation of having no working air conditioning should be handled as an emergencydegree wheather is not safeI should have a response to no which steps I would need to take immediatelyThe tech that came out informed me before the diagnosis was sent in that it would not be covered and suggested I pay him to do the work outside of my warrantyThis is a new air system that I have never used and the repair seems simple enoughThis is just horrible customer serviceI went over to the consumer protection website and saw similar things have happened to other customersEveryone is told they will receive a call back and never hear from this company until calling again and againAlso just to be told nearly nothing is covered (read small print)I'm not even sure the specifics are printed anywhere! I had to ask what is actually covered Regards, [redacted]

THe customer has already received and signed their reimbursement form accepting the $reimbursement towards their heating claimThe customers reimbursement check is currently being processedAs soon as their reimbursement check is issued it will be mailed outNo additional funds due at this time

Complaint: [redacted] I am rejecting this response because: Select has chosen to pay ONLY part of the claimThey refuse to pay the FULL amount for the claim that was submittedThey will only pay $ out of the $ that is owedSelect still refuses to process the other claim for $ that I have submittedEach time I call Select chooses a different reason NOT to process and pay the claim for $ 2750.So, Select has chosen NOT to pay the full amount for each claimSelect wants me to settle a small portion of the work that was done to repair a heating system in which I have a warranty onI will be out of pocket $ Regards, [redacted]

I purchased my home on January 15, 2015 and a home warranty to protect myself from unforeseen issues. When I contacted the company for help I was told I needed 3 years of service records on a home I didn’t own that long. They told me to contact the prior owners to get records from them. NO ONE GETS SERVICE RECORDS AT SETTLEMENT.The contractor never came to my home twice. He was there for a short time on one day. I received two invoices a day later from the contractor. 1 was for the warranty fee and the 2nd one was for a new unit. He never told me what he did or what was wrong with the unit. My daughter didn’t see him replace anything. The unit was working before he got there. The issue was it didn’t blow cold air. Now it doesn’t work at all. The invoices were generic with only the business name and phone number on them. I did some research and couldn’t locate the company on the internet or was it registered in the state of PA. I feel like all they do is lie and deceive their customers. I will not be satisfied until I get my $425.00 back from the company. After talking with a number of the warranty companies employees I was told they would basically cover new / newer equipment. What would happen if I called them today to service something else in my home. Would they reject that coverage also because I do not have 3 years of service records. I bought a piece of paper for $425.00.I will fight this until I get my money back.

The customer has already been approved for the policy limit of $for this type of issueWe have gone above the policy terms and approved the customer for $, which is $over the capThe customer is not eligible for more money unless they can provide years maintenance records Please see section of the termsWe have already gone above the policy terms for the customerYou are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

Complaint: [redacted] I am rejecting this response because:Please try and read the complaint, in fullThe complaint is one complaint, but has more than one partFirst the answer/description does not in any way describe "HOW" or "WHAT" the additional coverage does or how a customer is able to receive the coverage, "It just says a dollar limit"How would or could a customer be able to use it? Second, again read the full complaint; Select Home Warranty refuses to send a technician to determine the exact cause of a loss of Freon to my A/C systemBecause it could be one of many components That are in fact covered, like the compressor, condenser etcSo with out the system being diagnosed, how do they know what the problem isThis is outlined in detail in my contract, yet they refuse to send a Tech (at a $service call fee I pay) to know the specificsThe complaint is that they will not deliver details of my "Additional coverage" and "They will not let the A/C system be diagnosed, a flat refusal to hold up their end of the contract Third, The sales Rep " [redacted] " sold me the additional coverage claiming "It would cover any malfunction associated with Freon, so I agreed to itLastly, is the Revdex.com going to let the referenced company just list definitions, or are they going to try to attempt the have them honor the contractWhere is my technician to determine the exact A/C problem? Lets try and stay on point as to the contract and not just deliver vague definitions which avoids the actual question about contract adhesion Regards, [redacted]

It was suppose to be for for service fee and reimbursement fee Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We spoke with the customer and helped resolver her issue

Select Home Warranty is more than happy to provide service for the customer, we did suggest that they may have a technician of their own and submit the invoice for review, if it is more than the condensation line, we will review and if the repairs fall with in the coverage terms we will reimburse accordingly.We will expedite the customers' check for 150.00, it will be mailed on Tuesday, June

The customer placed a claim for a acThe diagnosis was a Freon leak in the coilAs part of the terms issues like this are not coveredPlease see section of the policy, This Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak

Based on the diagnosis provided by the technician that was assigned to this claim they have informed us that the customer is in need of freon and that freon has been leakingBased on section (see below) of the customers warranty this is a non covered itemThe cause of the unit to fail was a Freon leak The rusted coil caused Freon to leak Freon leaks or damages to a unit from freon leaks are not covered under the terms please see section of the termsThis Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak.The customer has been explained/informed on several occasions that this is a non covered item

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

The customer originally placed a claim for the boiler on12/01/2014, at that time the customer needed an expansion tank and a reliefvalve, we stated at the time that these issues were not covered due to it beinga pressure relief issue not a mechanical repair.The customer was offered a courtesy payment of thatthey never accepted, and we did state we would re-review as a courtesy, but, itis an issue that is not covered.The customer contact Select Home Warranty on 05/04/andstated that they had a plumber come out to their home and had the new unitinstalled.We informed the customer that per the Terms of Agreement,Select Home Warranty should have been contacted either before or after theycontacted the plumber The customer wasadvised we would not be able to cover the issue due to not filing a claim withSelect Home Warranty.On 05/21/2015, the customer spoke to one of our ClaimsManager and did understand that at this time we would be more than happy to tryand assist in any way that we can in this matter