Select Home Warranty

We have already replaced the customers thermostat according to the policy termsWe are not responsible for matching specific features

Complaint: [redacted] I am rejecting this response because:Within the first 4 months we attempted to get service 3 times. We paid $45 for each of these services. Each time the service request was denied saying it was not covered. When I purchased these policies I specifically asked the sales person if these items were covered and I was told categorically that they were standard A/C services and were covered. So Freon that was required was not covered, for which I paid $300 to recharge. A damaged air handler grille was also not covered and a third time the air handler was leaking due to the damaged grille, was not covered either. I was not made aware of a $75 per contract cancellation fee either. Regards, [redacted]

Select Homem Warranty stated that it takes 24- 48 hrs for a technician to get in touch with the customer to set up an appointment not that a repair will ocurr in 10 -12 hrs from the time a claim is placed.The customer originally had a claim for their washing machine in 11/2014 and we did repair the... machine but there is a 150.00 cap that the customer used at that time and the washer is in need of repair again and the customer will be responsible for the repairs. See Below:10. Select’s Liability.10.1 Dimensions, Brand and Color, Limits. Select will not be responsible for matching a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment(hvac), in the first three months of coverage a $500 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $2000 after the first three months of coverage. For appliances, plumbing and electrical (non-heating or cooling) in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $500 after the first three months of coverage. For additional coverage options in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $400 after the first three months of coverage. In the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limits.If Freon coverage is selected as an option the limit is $150 for the first 3 months of coverage and $250 for the remainder of the contract.Select Home Warranty has filled its obligation regarding the repairs for the Washing Machine per the Terms of Agreement and did repair the appliance, the customer is not entitled to a full refund at this time.

A technician was sent to the customers home back in MarchPer the technicians diagnosis they stated that the door hinges were worn out and that it what was causing the problems with the door not closing and the oven not to operate properlyAt that time the customer was informed that door and door hinges on ovens is not covered under their warranty and were referred to section on their contractThe customer demanded a second opinion at which time Mr [redacted] advised the customer that he can obtain a second opinion by his own technician and submit a diagnosis for reviewThe customer refused and requested to cancel their warranty with our company

Complaint: [redacted] I am rejecting this response because: I never requested to cancel my policyI received an email stating my policy had been cancelled and requested that invontact them concerning my refund.I spoke with manager and they stated that I had to reactivate the policy and send years of maintenance records and they will review them and a new claim will need to be opened Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The person who I originally spoke with DID say my refund would be around $ They probably looked at the amount paid $and divided it by months = $31.17/month There were months left on the contract so if you multiplied $x = $less the $fee for early termination = $ However, months of the contract were free with a two year agreement I'm sure after they recognized their mistake, they would not admit to telling me that on the phone and would not pay the refund as promised Since I did have months remaining on the contract, there would be no reason to cancel for a $refund.Again I'm asking the company to either honor the amount they originally informed me I would receive, reinstate the contract for another months or pay the amount outlined below Since the contract was for months total, cancelling it should have resulted in a refund of $($748/= $23.375/month x = $- $= $205.50) Regards, [redacted]

The customer has a broken valve The policy does not cover valves Please see section "This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures."We did speak to the customer and the customer not care what the policy agreement says The customer is not due any money for this claim

The customer placed their claim for the unit no cooling on06/07/2015, we sent the customer an email requesting more information on theunit The customer replied on06/08/2015, and was upset that we required additional information as we requestfrom all of our customer to make the job easier on our technicians as they havemany customers to service and the more information we are able to provide thebetter prepared they can be.ON 06/11/the technician called us to state that thecustomer had a kink in their drain line, it was fixed and the unit is now inworking order Our policy stated toallow – hrs for a technician to be in touch with you and arrange for anappointmentWe did provide the name and number of the technician on06/08/2015, the same day the customer stated the temperature was rising, we didnot stop the customer form contacting the technician and making an appointment,we provided the information in less than hours.Select Home Warranty has exceeded its warranty practices,and if the customer was not able to secure an appointment sooner than06/11/2015, that is not the fault of Select Home Warranty

We spoke with the customer againWe have already approved the customer for the policy maximum for these claims which is $The customer is asking us to pay $towards the claimThis is way over the policy maximun and is not possibleWe are willing to increase the reimbursement to $which is $over the policy limit

Complaint: [redacted] I am rejecting this response because: We called several times; however, each time we contacted someone at the company, we received a different response Sometimes we were told that some parts were covered, then all, then none Sometimes we were also told that instillation/labor was or was not covered It was always referring to whatever line was convenient in the contract at that time We are left without resolution We are now unable to speak with anyone because we have been told that we are not to be spoken to until a higher up eventually contacts us The company still refuses to explain to us what the repair money covers At this point, we can't even believe if that is the correct amount because we don't know where it is applied to, and we have so many conflicting conversations We would never pay for something we did not have explained to us We signed a contract in good faith and expect to have it upheld Regards, [redacted]

I am rejecting this response because: I am dissatisfied with the service the warranty is falsely advertised and customer service is poorThey do not try and accommodate their customersI would like my warranty to be cancelled and I want refunded for the full price of the service as well as the service call

We will send a full refund thru checkPlease allow up to days to arrive

The customers name will be removed from all contact lists

The maximum approved allowance remains at $That is the maximum approved allowance for all microwave claimsNo additional funds due at this time

Our technician has been to the customer home on 11/4/2015, there was a misunderstanding in the beginning due to availability issues.The diagnosis we received from the technician stated that the furnace control board is burnt up, capacitor was blown out, and that the unit needs maintenance, it was also leaking chemicalWe stated to the customer on 11/4/that the unit required maintenance, and due to the lack of maintenance the parts were over worked and now they have burnt out

Complaint: [redacted] I am rejecting this response because: I have asked for a breakdown of the supposed refund and I have not received the refund nor a copy of the breakdown yetThe company has promised checks before and never mailed themI am not closing this case until I receive the refund Regards, [redacted]

This customer has been reimbursed $for this years warranty coverageWe no longer service the area therefore, they received a full refund for their 2nd year policy which is $

THe customer purchased the policy on 12/09/2014, that is when the check was received,when a check is received from a customer a note is placed on the account and an email is sent to the customer with the policu guideline.The customer placed a claim on 11/19/2015, we advised the customer that we did not have a copy of their signed policy, the customer purchased a policy for and never checked on the matter to see if we received the payment or stated they neverreceived anything from Select Home Warranty.This is a service purchases, it is the customers responsibility to let us know if they have not received any documentation after the policy has been purchased we have no way of knowing if it was received after we sent it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the refunds are made Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have refunded me my full initial payment after much headache and back and forth on the phoneHorrible companyThere should be some sort of regulation over this industry Regards, [redacted] ***