Select Home Warranty

The check has been mailed to Lawyers Title Co for the remainder of the balance of the refund

Select Home Warranty would like to apologize to the customerfor any misunderstanding regarding his plumbing coverage.Our warranty covers repairs to the plumbing system thataffect the use of water in the home that a customer cannot repair themselves.On our website under plans it clearly states:Please take advantage of the Optional CoverageBelow:· Pool· Central Vacuum· Second Refrigerator· Sump Pump· Well Pump· Roof Leak· Stand Alone Freezer· Lawn Sprinkler System· Septic System· Ice Maker (InRefrigerator)· LightingFixtures/Plumbing Fixtures· Additional ACUnit(each)· AdditionalHeat/Furnace(each)· Additional WaterHeater(each)· Spa I have also enclosed a copy of the customers contract whichstates on the first page that there is optional coverage available for plumbingfixtures and that the customer has not selected any optional coverage

Complaint: [redacted] I am rejecting this response because: Item fully checked and refurbished within last three years Regards, [redacted] ***

The $refund check to the customer is being printed today and will go out ASAP

We did speak with the customer and we have already approved her for the policy maximumWe are in touch with the customer to try to help them a little more with this claim

We have confirmed with the technician that when he went out to the house the side of the stove was broken and it was missing screws and the burners were out of placeAs part of the erms issues like this are not covered under the terms.please see sectionof the terms This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or applianceWe have already approved other claims for the customer that were covered under the termsWe have offered to waive the cancellation fee for the customer if they wish to cancel.We have gone above the terms for the customer

This not scandalousThe refund policy is clearWhen the contract is canceled the customer pays the non discounted rateThis is what we have doneWe are willing to waive the $cancellation fee

Complaint: [redacted] I am rejecting this response because: I continue having unresolved issues regarding my clothes washer. Vi canno pay anymore up front monies to repair companies. Initial problem with washer .. The tub was... leaning towards back after what I thought was screw dropping turned out to be hard plastic breaking around tub , agitation was not working. No Wash cycle. Lifter was repl .,now it appears the suspension is worn and the tub ring also needs replacing. No one returns my calls I'm sick exhausted overwhelmed. I need my reimbursement of 162.41 and to finish repair quoted At 251.04. I do not have funds myself. Need SHW to issue check to Steifle's Appliance co for this repair Regards, [redacted]

The customer has been informed that they were approved for $towards the replacement or repair of the unitPlease refer to section of the warranty: (iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or applianceSelect is not responsible for installationThe cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;As requested by the customer we will proceed with cancelling their contract per section of their warranty

Complaint: [redacted] I am rejecting this response because we have not received a reimbursement form in the full amount of the garage door openerWe have only received a form for the amount of $Therefore, the complaint is not resolvedThe garage door opener is covered under Select Home Warranty is continuing to honor their own contract Regards, [redacted]

The customers reimbursement check will be issued and mailed out this weekNo additional funds due at this time

Please see attached customers contract. It clearly stated that the customer will be charged $199.99 in two installments. Please carefully read the second line after payment of $199.99 it shows payment schedule and then a number 2 which indicates it will be billed into two installments. In addition... above all that it states the rate of $399.98 which is the premium total this customer is supposed to pay. In addition, on the same date the customer purchased their contract they ended up paying their entire balance in full. Enclosed is a copy of that transaction for review.This customers premium was never $199.99. We do not sell warranty contracts for that rate. This customer is not owed any funds as they paid the premium owed to Select at the time the warranty contract was purchased. No additional funds due at this time.

Select HOme Warranty has been in touch with the customer on 04/14/and sent the customer a reimbursement agreement for 150.00, as soon as it is returned, Select Home Warranty will expedite the payment process

Select Home Warranty would be more than happy to process the refund , it will be per the Terms & Conditions at the pro-rated amount and a cancellation fee will be charged The cancellation department will be in touch with the customer to further discuss the refund amount

Complaint: [redacted] I am rejecting this response because: Ive wasted enough time money and energy on this issue alreadyEverytime I call SHW, I get the run around or a bad sales pitchWhen I made the final call to them last year I was told it would be no problem to get a refund for the remaining months Yet here we are Regards, [redacted]

The customer is not due a full refundHe has been refunded according to the policy termsThe customer had a claims issue that was not a covered issue and we did offer a good will reimbursementThe customer declined the reimbursement and decided to cancelThey are not due a full refund

The customer placed an ac claimThe ac issue was not a covered issueWe have already gone above the policy terms and gave the customer a full refundThat is the most we can do

I am rejecting this response because: I claimed on 2/13/and “Select” secured *** Mechanical for repair Requested “Select” couple of time to find some technician ASAP, because it was one of the coldest time the year (~F); severeweather alert was announced and toddlers were staying with us [redacted] is miles away from my home and they hold out of star customer ratingI could easily find minimum repair company withstar rating within miles zone from my home [redacted] appeared on 2/15/at around 3:pm after calling them multiple times( just after hours of heating outage) Technician found some defective parts, and wanted to get approval from “select” before start his job I requested him to talk to “Select” that time, but unfortunately “Select” approval department was close on Sunday (2/15/2015) Next morning (2/16/2015) I called directly to the technician but he refused to do anything because “Select” wanted moreinformation what “Select” already mentioned in their report.When I took the “Select” home insurance their sales department didn't mention that I need to hire people to maintain all the equipmentwhich they will cover for repairThough we take care of our appliances regularly and [redacted] technician clearly told SELECT that was not a maintenanceissueActually it was SELECT’s excuse to by-pass our claim I had warranty with “Old republic” and they fixed my issues without asking for maintenance recordIT WAS MY MISTAKE TO BELIEVE “SELECT” SALES PERSON AND TAKE THEIR SERVICE Also “Select” suggested me to find someone to take a picture of the heating equipment which is on the crawl space (outside temperature was roughly F and ICE everywhere- not snow) If picture was so important, they should let the technician know before sending them to customer’s houseActually Select works with some under graded 3rd party whom they cannot even trustIf itwas a local company, they might come back in the morning to take pic and wait for SELECT’s response, But this [redacted] guy who came from miles away to look at the issue, refused to come back again for talking pic and again for fixing it I was in the office, and my wife was taking care of toddlers along with one years old sick boy at home“Select” suggested at around 1:pm to me (when I called them to make the process faster, becausemy family was completely broke by that time) to send my wife at crawl space to take pictures of the equipment which she had no idea about At that time “Select” confirmed, based onthose pictures “Select” review board would make a decision for the next steps or they would REIMBURSE maximum of $for the repairI requested the claim department to shoot an email with their verdict which they promised but never sent I learned again about “Select”’s business policyThey did the same thing when I requested them to fix garage doorI paid the full amount to the technician and sent the receipt to “Select” “Select” didn't pay me as they promised that time Another big snow storm was about to start from the same evening (2/16/2015)NC people started panicking, and national weatheradvisory was declared everywhere (my office also was closed at 4:pm for safety) As a responsible man I made a quick decision (took roughly Hrs) to call that low graded technician (***) again to fix the issueBecause there was no time to call another technicianHe fixed the issueat around 10:00pmI SAVED my family from the F home temperature roughly after HrsDue to the horrible weather when people were stuck at home (office, school, restaurant everything were closed)thanks to my wife for cooking for us at that temperatureGood news is that, all members of my family survived though there were sick for few days.As a responsible person it’s my duty to let all people to know about “Select”’s FRAUD and RUTHLESS business policyThey don’t care about their customer, come up with some SHAMELESS response with INCOMPLETEINFORMATION Hope “Select” will not dare to give any response, because I have recorder the conversation between me and the claim department agent, and made him aware of thatSince I can’t expect email copyof what they promise, I had to end up recording our conversation to keep the record ALSO, I requested “Select” to cancel my service on the same date (2/16/2015), but still didn't get any update (after weeks).As per their claim department I was supposed to get a call within 2-business day (2/18-2/19) from their cancellation departmentI will never stop spreading against Select”’s FRAUD business policyThanks to Revdex.com, and I am expecting their help to give me and others a proper justice

I am not giving them any more money so they can have a nice daypay up or go out of business they need to act responsible for all actionsother I will take them to court and wini want a refund so I dont have to deal with these jerks.I will never use them again I learned my lesson on this companyfacebook is a great tool to put them out of business Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

The customer is unfortunately not eligible for a full refundWe did however, waive the customers cancellation fee, refunded him for the additional coverage purchased on 9/and we refunded their monthly installment from the 9/chargeCustomers account has been cancelled as requestedNo additional funds due at this time