Select Home Warranty

We went ahead and issued the customer a full refundThe customer should be able to view their refund on their credit card statement within the next 2-business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Major P [redacted]

Complaint: [redacted] I am rejecting this response because: I was not given the option to buy the fixture warranty to begin with At the end when I cancelled the policy the sales person told me to get the problem fixed no my own then they would add the fixture warrantyI did not want to go through with the same issues with them againThe claim was not exactly a shower head issue as explained to the rep over the phone The issue would have to be diagnosed by a plumber I believe they try to avoid accepting claims as much as possible Regards, [redacted] ***

The check was mailed to [redacted] **, please confirm if you have received it at this time

As complementary information in reference of my Complaint ID # [redacted] , we would like to inform that my husband has just called to [redacted] at###-###-####; this is the contractor that Select Home Warranty assigned to take care of our complaint (according to their email received it from them on January 5th, 2017) The owner said today Monday January 9, 2017, that he has never heard about this company, and he do not have any work order or agreement with them, therefore he is not coming to fix our washerCould you please kindly add this additional information to our response of do not accept the response made by the business to resolve this complaint

Select Home Warranty does not cover sensors, we advised the customer that if the unit has to to be upgraded to meet state standards, again that is not the responsibility of the warranty.The customer would be responsible for any upgrades for state requirements, let alone a safety sensor, we cover mechanical components such as the motor not sensors

Complaint: [redacted] I am rejecting this response because: They would not uphold a warranty we paid for to cover our air conditioning units they blamed the builders who built the home in for improper installationWe purchased out home in and passed a home inspection and have upheld the maintenance of the units as required, never once has there been an issue or failed an inspection until we called the home warranty company and used their reffered AC companyWe have since received an additional quote from another company who found completely different issues with the unitWhen we finally tried using th warranty company the took days to deny our claim because of faulty installationWe are looking to buy a whole new unit which should have been covered with the warranty we paid forSince they cannotUphold the warranty we paid for they can refund the full amount wasted on their fraudulent policy Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have clearly stated why you falsely advertiseYour contract is vague and misleadingYou do not pay your contractors and you deny legitimate claimsThis is an extremely poorly run business which tries to violate your own contract to avoid paying out on claims you should be paying simply by twisting verbage in the contractWe have absolutely wasted $on a misrepresented (both on your website and in your vague contract that any half intelligent person would interpret the exact way I have interpreted it) warranty Regards, [redacted]

We have submitted the customers cancellation requestAs soon as the customers refund check is issued it will be mailed out

The customers check has indeed been mailed out their check number is #***They should receive it within the next few days

The customer cancelled their contract after days, the cancellation procedure is clearly listed as follows:Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule pageaccompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has beenprovided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will becharged and any service costs incurred by Select Home WarrantyThe customer was refunded accordingly, per the Terms of Agreement

Customer has been called numerous times and left several messagesPlease contact our office and speak with Mr [redacted] so that we can resolve the customers concerns

Select Home Warranty has mailed both checks to the customer, please allow -business days to receive

The customer never requested cancellation of their contractPlease confirm if you wish to cancel so that I may have your request submitted for processing

Complaint: [redacted] I am rejecting this response because: Totally bogus advertisement and Completely UNFAIR!!! Good Luck with your company Sir/Ma'am!!! Regards, [redacted]

Tell us why here...Select Home Warranty specifically outlines issues that are not covered such as water leaks, we advised the customer as per the Terms of Agreement they signed and initialed and sent back to us, they agree to those terms.See Below:Air Conditioning (Central)This Agreement covers the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacityThis Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak.If the customer did not agree to those terms they could have canceled th policy within the first days of the grace period for a full refund.At this time the customer is not entitled to a full refund for an issue clearly outlined in what is not covered not receive a full refund when they clearly agreed to keep the warranty after the first days

We did speak with the customer and assisted with the claim issue

Complaint: [redacted] I am rejecting this response because: They did not advise me that an additional days was added for credit card or debit card verification Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have reached out to Mr [redacted] as directed in the business response I have called multiple times each day and left a voice message each day - messages total Mr [redacted] has not returned my phone calls to the number I have been leaving on my voicemails He has called my husband's cell phone twice, but my husband is a surgeon and cannot pick up calls during the day as he is in the operating room I have stated this in my voicemails to please call me at my number (###-###-####), but have not received a call Regards, [redacted] ***

Please refer to section of your warranty: Air Conditioning (Central)This Agreement covers the primary floor air conditioning unit of the covered homeThis Agreement covers the following air conditioning components: (i) Condensor Fan motors; (ii) compressors; (iii) condensers; and (iv)thermostats (v)Capacitors (vi)relays (vii)Contactors (viii)pressure switch (ix)thermistor (x) cut in switches (xi) transformers (xii) Start Assist (xiii) defrost boards (xiv) Blower motors Excluded: window, wall,portable air conditioning unitsThis Agreement does not cover (i)Freon; (ii) geothermal systems;(iii) air filtration systems; (iv) humidifiers; (v) condensation leaks; (vi) mismatched systems;(vii) freon leaks;(viii)damage caused by freon leak.It specifically states that freon and freon leaks are not covered in addition to damage caused by the freon leakingThe customers partial claim has already been approved by us for repairs, the remainder of the claim is not coveredNo additional funds due at this time