Select Home Warranty

Select Home Warranty has issued a refund directly to the customers credit card as of 08/11/

Complaint: [redacted] I am rejecting this response because: This has been their answer to get out of paying the full service of the maintenance or replacement A $offer on a $1,cost is insulting This is an ongoing pattern with this company then to have their agents laugh in background when they thought they were on hold, appalling for a company to treat people like this Regards, [redacted]

The customer isNOT due a full refundHe was given a pro rated refund according to the policy terms and we waived the cancellation fee

Diagnosis has been received from the technician for the customers claimThe customer has been approved towards an allowance on the repairs of their A/CThe customer has been informed on 10/6/of the approval towards their claim and was provided with the approval informationNo additional funds due at this time

we did speak with the customer and they will be taking the $reimbursement

We will expedite the customers second reimbursement checkAs soon as the check is printed we will have it mailed out right awayWith respects to cancellation of service, if the customer wishes to proceed with cancelling their contract we will do so per section of their signed warranty agreementThe customer at this time is not eligible for a full refund as full refunds are issued within the first days of purchasePlease confirm if you wish to proceed with cancelling your servicesNo additional funds due at this time

The customers refund check has already been mailed outThey should be receiving it any day nowThe check number is ***

We have already covered the customer for his garbage disposal according to the policy termsThe customer also had an issue with a water softenerThe water filled up with rust because the unit was not maintained This type of issue is not coveredPlease see section This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or applianceThe customer is not sue any more funds at this pointWe did try top reach out to the customer to explain the diagnosis but he hung up on us

The amount is in line with the policy termsThe customer has already signed the reimbursement for with this amount and the check has gone outThe customer is not due any more funds at this time

Please see enclosed signed warranty contractThis customer was approved for $towards the repairs of their heating systemThe customer was informed that maintenance records were requested for review for an additional allowanceThe customer stated that they do not have records and refused the $approvalThe customer requested to cancel their contractThe customers contract was cancelled per section of their signed warranty agreementTheir refund check is currently being processedNo additional funds due at this time

Unfortunately, without proof of payment on the maintenance records the maximum approved allowance remains at $for the customers claimNo additional funds due at this time

The customer was refunded as follows per the Terms ofAgreement at a non-discounted rate:The customer paid on 06/06/or a one year term.Select Home Warranty charged the customer for months ofcoverage at the non-discounted rated at 45.00, and a cancellation fee of 25.00.Select Home Warranty has also paid out in claims forthe time the customer has had the policymonths [redacted] = – (cancellation fee) =– (claims paid out by Select Home Warranty) = Total-= refunded to the customer

The customer has already requested to cancel their contract with our companyThey were informed that they are not eligible for a full refund as they purchased their contract in The customers contract has been cancelled per section of their warrantyAs soon as their refund check is issued it will be mailed out

The customer paid for a month period on the policy and we gave the customer free months during a special promotion we were running.The customer is not due any additional refund at this time, as they only paid for twelve months not fourteen

Select Home warranty issued the customer a pro-rated refund per the Terms of Agreement, we will email the customer a refund breakdown.See Below: Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty

We did speak to the customer , She was approved the policy max of $towards her claim

we have tried to reach out to the customer a few times to explain the reimbursement agreement but we have not heard backThe customer may reach mr [redacted] at ###-###-#### mon-fri 9-est for help with thi issue

The customers reimbursement check is being issued todayI will email the customer with their check number as soon as it is printed

Complaint: [redacted] I am rejecting this response because: This warrenty company needs to be shut down before anymore customers waste more time and money on themThe service is terrible and they do not fix any issuesMy issue still remains unresolved with no efforts from the company to try and resolve itLuckily my policy runs out in a few days and I no longer have to deal with these crooksI am still requesting my $initial service fee due to my issue never being resolvedOr I would like the company to send out another technician to fix my issue, or refund the initial $service call feeThis company also has the nerve to continue calling me multiple times everyday and requesting that I renew my policyI would still like to have explained to me how I filed a claim, and then magically it disappeared and never even existed ? Seems like a disgruntled employee gave me a run aroundOnce again I am requesting my $fee to be refunded from this warrenty company( I do not care if it initially went to the technician)My issue still remains Regards, [redacted]

We have issued a refund for the customer, the refund request was placed on 9/30/and we have refunded as of 10/19/to the customers' credit card