Select Home Warranty

Select Home Warranty has mailed a refund check to the customer in the amount of as of 9/3/

We have received the diagnosis from the technician that the pool filter was crackedThe policy covers mechanical breakdowns due to wear and tearPhysical damage is not condidered normanl wear and tear and deos fall outside the policy termsPlease see section of the terms"In consideration for your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for a qualified service contractor and/or technician (“Independent Service Technician”) to repair the systems and appliances covered under this Agreement, when they become inoperable due to wear and tear"This is a non covered issueWe will approve $towards the repair as a good will gestureWe are going above the policy terms for the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business I have not received a phone call in almost a week This is acceptable Regards, [redacted] ***

We have gone above the policy terms and approved a $good will reimbursement for the customer

Complaint: [redacted] I am rejecting this response because: I have called Select Home Warranty a few times to Mr [redacted] extension, leaving a message, he has left messages with me I will continue to call him at his extension again on 1/and 1/27/ Regards, [redacted] ***

The customers policy has lapsedThis customer did not make any payments since August 1,and since they are past due on installments their account has officially lapsedOnce the customer is behind on payments we can no longer assist this customer with any claims services

The denials were in line with the terms of the policyThe refund policy is also clear and is on the websiteThere are no more funds due at this time

The customer has been approved for a reimbursement towards their claimAs soon as we receive the signed reimbursement we will have a check processed and mailed out to the customer

The cusotmer has been issued a refund back to their credit card as of 1/6/per the Terms of Agreement

The customer has been informed on numerous occasions that their claim is not coveredWhen the customer initially filed their claim in February they were originally informed that the claim was deniedAs a courtesy a contractor was dispatched for that claimHowever, the same issue happened again and since this issue is not covered under our contract the customers second claim for their refrigerator has been deniedWe will not be dispatching a technician for this claim as it is not coveredThe original claim was not covered either and we dispatched at that time a one time courtesy

On 03/06/the customer was issued a refund back to their original credit card in the amount of The customers original purchase date was 03/13/2014, we issued a pro-rated refund

Complaint: [redacted] I am rejecting this response because: The business made no attempt to secure a technicianWhat is the point in having home warranty insurance if the codoesn't take care of the cust needsSince when is a home warranty counable to secure a technician, the home warranty co had sufficient time to secure a technician, I have been waiting for well over a month, for a techTo have my money reimbursed to me I will have to wait a year, never the less have my refrigerator repaired Regards, [redacted]

On 10/6/2014, customer did place a claim for the pool pumpand we secures A-Pool Services Repair, they assessed that the pool pumpsmotor shorted, we did review the repairs completely as the customer had notmoved into the home yet.Select Home Warranty did advise customer that we would notbe able to move forward with the claim as there was rust and corrosion on theunit We did advise we would be more thanhappy to review claim furtherCustomer has requested a refund of his policy on 10/16/2014and we are currently processing his requestSelect Home Warranty will refund customeraccording to the Terms of Agreement

The $service fee was paid to the technician directly to obtain a diagnosisWe do not collect these feesThe maximum allowance we can provide this customer with is $

Select Home Warranty is more than will ing to resolve the matter, if the customer will not contact us there is no way to see what may be oweds, as the customers account is not showing that any refunds are due

We spoke with the customer and they have received the reimbursement check and are satisfied

The customer placed a claim for a central vacuum issueThe customer was approved for the policy maximum reimbursement for this type of claimThe customer was not happy and requested top cancelThe refund was processed in accordance with the policy terms and a check will be mailed in the next 2-days

Complaint: [redacted] I am rejecting this response because: company is Doble charging their clients, it's a shame that for a $repairs they denial a claim and they can't even reimbursed what they stated in their contractI paid dollars and they are refunding plus the cancellation feeUntil this day I didn't receive either, policy was cancelled 3/how long can a check or refund to a cc can take?When they charge my credit card they process the payment the same dayShame on you, this company it's a scam Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told that select home warranty would supply a technician to fix my AC and all I would have to pay is a service charge They sent me the name of a technician and when I contacted him he said he doesn't work on condos where the AC is on the roof He said he as told the select warranty that many times and they still keep sending people to him I notified select home warranty that he didn't work on condos with the unit on the roof and they said they would give me the name of another technician Then I received an email from them telling me to find my own Yesterday I received an email from them stating " Policy Holder: [redacted] Policy # [redacted] Dear [redacted] ,Thank you for submitting your claim.We have processed your claim for policy # [redacted] .After a Review of the information concerning the specific issue with your HVAC system, the issue you are experiencing is maintenance relatedThe unit does need to have regularly scheduled maintenancei.ecleaning of coils, cleaning of the unit, freon pressures and check of all electrical connections etcMaintenance related issues are not covered by your policy.The next step would be to have your HVAC cleaned by the technician sent to you by Select Home Warranty.Should you have any questions you may reply to this email.Thank you,Claims DepartmentSelect Home Warranty HOW AM I SUPPOSED TO USE THE TECHNICIAN SENT TO ME BY THEM WHEN THEY NEVER SENT ONE!!!!!!!!!!!!!!!!!!! Regards, [redacted]

The customers claims were handled according t the policy termsThe customer requested to cancel.The customer is not eligible for a full refundThe customers refund amount according to the policy terms would have been $31.02.We have gone above the policy terms and did not deduct any claims paid out in the pro rated refund.We have given them a refund of $We have gone above the policy terms for the customer