Select Home Warranty

We have already approved the policy maximum for this claimThere is nothing more we can do hereWe did waive the cancellation fee for the customer

Complaint: [redacted] I am rejecting this response because: I signed a form agreeing to take $for my microwave claim because this was the only option to collect any money from select home warrantyIn reality they arbitrarily offer this on any claim they don't want to honor there contract onYou buy a home warranty so when you have a problem they come out to fix itIn Selects policy they don't even send someone out and arbitrarily say its not worth fixing so here's $95.In my case I paid $to fix a $microwave$doesn't come close to the replacement costThey can say the same about any appliance or ac unit in your house and not have to fix anythingThe contact says nothing about paying only $It specifically states it will pay up to $for repair or replacement If select wants to pay only $on a claim they should state that in there contract and then nobody would ever buy there policy Regards, [redacted]

We have tried multiple contractors and none work in the area the customer resides inWe have also made many attempts to locate additional technicians who are new to us and they all do not work with warranty companiesThe customer refused to hire their own technicianUnfortunately, there is nothing more we can doWe have issued the customer a full refund of all premiums paid for the yearWe apologize for any inconvenienceThe customer should be able to view this refund on their credit card statement within the next 2-business days

The policy does not cover units that have had previous repairsIt does not matter who made the repairs to the unit

We did speak to the customerHe has been approved for $towards his claimA check should arrive in 7-days

Select Home Warranty has received the invoice and will update the customer on the status of the claim on Wednesday, November

Complaint: [redacted] I am rejecting this response because:I sent a copy of a dated email from the companyThey know I aked to cancel the policy in MayThey are liars Also, why should I pay for a technician to repair my washer, for the policy to deny fixing it? + Regards, [redacted]

We have tried to reach out to the customer to help with her situationWe are prepared to offer a good will reimbursement for some of her claimThe customer may call [redacted] ***

Yes, I did actually receive my check finally I was told by the Post Office that my forwarding order expired in December, however they did forward my check to my new address Thank you for your follow-up

The customer purchased the policy on 06/16/2014, and placeda claim for an electrical problem before the policy went into effect On 7/30/the customer place a claim for anoutlet in the master bathroom, and stated that he already had it repairedWeadvised the customer to send in the invoice for review and to start thereimbursement process, he stated that he did not have the invoice and cannotreach the technician that came to his homeOn 8/18/the customer did sendin the invoice for review and the total repair was we calculated thereimbursement to be 35.00.The customer placed a claim for his dishwasher on08/26/2014, stated that it is not draining properly, on 08/27/the customercontacted Select Home Warranty to state that there was a bottle stuck in the appliancethat prevented it from draining, no need for us to send out a technician.The customer sent in his receipt for the purchase of theGarage Door Opener, he was approved for a reimbursement, we did send theform to the customer and receive it back on 03/29/2015, on the bottom of the formit does state that to please allow up to days to receive the reimbursement,the customer requested to cancel on 04/07/Our Terms of Agreement clearly state that once you have the policy overthe initial days, you will be entitled to a pro-rated refund The customer has had coverage with SelectHome Warranty since 06/and is not entitled to a full refund We approved on a invoice andthe customer wanted to cancel days after signing the reimbursement agreement.Select Home Warranty has fulfilled its contractualobligation to the customer for each of the claims, we do apologize that thecustomer feels that we have not The customeris not entitled to a full refund at this time and has been issued a pro-ratedrefund per the Terms of Agreement that they reviewed, and signed that theyagree to set terms

Per the Terms of Agreement,, Select Home Warranty does not cover zoned systems, the customer has a zoned system, that is why it has two thermostats, if it was a single system it would have one thermostat, downstairs is ZONE and Upstairs is ZONE Select Home Warranty will only cover issues with the primary thermostat(downstairs)See Below: Air Conditioning (Central)This Agreement covers the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacityThis Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory! Their checks always seem to be getting lost in the mail and they FEE you till nothing is left!Terrible customer service!! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We have not received the check at this time I left a voice mail message on 01/24/at 413PM ET for Mr [redacted] at ###-###-####, ext [redacted] advising I have confirmed that we have not received anything in the mail from Select Home Warranty and to reissue the check as discussed/indicated Regards, [redacted]

With respects to the customers A/C claimWe were never provided with invoices of work performedPlease submit so that we may review and advise accordinglyWith respects to mold, that is not covered under our agreementNo additional funds due at this time

Select Home Warranty has already agreed to issue a full refund to the customer, which is what they requested

The customer placed a claim before the policy was effective for claimsThere is a day wait period from receipt of payment before claims can be madeThis is clear on the terms and conditions on our websitePLease see section of the termsTermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums Furthermore the policy does not cover bad smellsThe policy covers plumbing leaks and stoppagesThere are two reasons that this is not a covered claims and we explained this to the customer numerous timeWe also told the customer that they can call a plumber and even though this is not a covered claim we will try to help with a reimbursement.THIS IS NOT A COVERED CLAIM

I am rejecting this response because: I was told a refund check was mailed out on 12/As of today 1/8/I have not received the refundNo one at the company is responding to my inquiry in tracking the check, how it was mailed- which it should have been overnighted considering the difficultyThe days for holiday mailing would cause sure a great delayI have family memebrs who works for the postal service - I doesnt take this long

The customer has been informed on July 14th that we are working on hiring another technician for their claim as the first technician has not provided us with an initial diagnosisThe customer has been informed that their service fee was waived for the new technician that will be going out to them to diagnose the issueIf the customer wishes to cancel their contract we can proceed with cancelling their contract per section of their warrantyPlease let us know so that we may proceed accordingly

Complaint: [redacted] I am rejecting this response because: both were playing phone tag missing each other's calls Mr [redacted] agreed to give full refund Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Attached is a copy of the page of the contract with Select Home Warranty It does not state that maintenance is an issue.Our entire system had to be replaced because it broke down The condenser was shot after years and the coil was leaking The entire system should be covered Regards, [redacted]