Select Home Warranty

Complaint: [redacted] I am rejecting this response because: I had a premium policy that was full coverage for repair or replacement for everything in the house except the washer and dryer They did neither repair nor replace the air conditioner but instead offered me $and then uped it to $to get me to stop calling They are a warranty company as such they repair or replace the insured items This is not my first warranty and other companies have replaced or repaired items that have stopped working in previous homes I have owned This company is not reliable nor honest Their sales person assured me that my policy covered everything in the house and it would be replaced or repaired We talked a long time regarding just what was covered After extensive conversation I agreed in good faith to purchase this warranty But once I had a claim, they no longer seemed to want to repair or replace anything Regards, [redacted]

I am rejecting this response because: they were given plenty of time to rectify the situation and they failed to do so In the a/c case I called several times to ask for another technician to look at my a/c ands my requests were unanswered

I never received the refund promised to me by Select Home WarrantyMy last email to Revdex.com was to keep the complaint open until I received the checkIt has been two weeks since they claimed to have mailed the check

The customer has already been sent a refund check according to the policy termsHere is the breakdownUsed Months @ $per Month = $458.33; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $699.99; Totals a Refund of $This has been calculated according to the termsPlease see cancellation policy Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that a refund of all payments made on the account will be credited back to my debit card without any deductions in 24-hours per management and the policy is canceled without further obligation or request of cancellation

Complaint: [redacted] I am rejecting this response because: I don't agree to this - I want the full funds of the contract which are $- why should I get docked 10% or $50? You are the ones that supply the horrible service I have been without a washer and dryer for weeks now Why don't you also pay me for laundry fees that I have been paying for since I"ve been having to use the laundry mat machines down the road??? They are not cheap! You're looking at another $a week for weeks - that's another $you can add on to the bill This also happened last year when you repaired the refrigerator It took months for service then another months to get paid What a joke you people are!!! Regards, [redacted] ***

The customer spoke with one of our Managers on 09/16/at 5:pm and the customer stated that they did not want to cancel their policy, we agreed

The customer had already cancelled their policy with us on 2/14/

We did reach out to the customer and have not heard backThe customer may reach out to mr [redacted] at ###-###-#### for help with this issue

Complaint: [redacted] I am rejecting this response because:regarding pool pump: the over all cost of the pump was almost $you originally denied the claimThen I battled with your manager and escalation dept and after much discourse and push back I finally got a "one time" $blanket reimbursementDont act like this was generous on your partIf I hadnt gone to all that trouble I would have gotten nothingIt is still no where close to the entire cost of the pool pumpregarding the a/c...yes the part was covered under manufacturers warranty but why not the labor? My claim was only for the labor costsI was told this warranty covers parts and laborThis one seems so simple and it is not expensive yet you still dont stand by your sales offerings dooping customers into a sense of being protectedThis is why I am pursuing this complaint Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

The customer purchased the policy on 06/30/2015, the first days is a trial period, the customer is allowed to look over the contract and address any issues in the home before the actual warranty starts.The customers first day active on the policy is 07/30/2015, days would be 8/30/2015, days 09/30/2015, and finally the end of the day terms would be 10/30/2015.The customer was still in their first active days of the policy when the claim was filed, the customer is entitled to the maximum allowed at the time of

Someone from our office spoke with the customer on July 13thThe customer was informed that their claim was approved for the parts on the repairLabor/installation is not covered under the customers contractThis claim was already approved for repairs and the customer and the technician were both informed accordinglyIf the customer wishes to proceed with cancelling their contract we will be more than happy to process their request per section of their contract

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer has been refunded via check as of 01/21/2016, per their request

Unfortunately we were unable to refund the customers credit card directly as the initial charge surpassed our ability to refund directly to their cardA check has been issued and will be mailed out today to the customer

The customers check has been mailed out already check #No additional funds due at this time

Complaint: [redacted] I am rejecting this response because: Once again, I was out of town and not home to know what was going on with the water heater. I am not a plumber! I needed a plumber to come look at the issue and diagnose what was going on with the heater. I pleaded for someone to go look at the heater because I have elderly parents at home and could not have them without water. I was alerted by my niece that it was acting up and that is when I called Select Home Warranty and was told that they would have someone come out. I was clear about the fact that I was not home and needed a plumber to come out right away. Instead the plumber called and never went to my home. I then called numerous times stating that they needed to send someone out, they refused. I paid every month to have the protection of home warranty coverage. Why would I pay that money to them if it is up to me to diagnose all the problems when that is not what I do! This company is supposed to send licensed and experienced contractors out to customers homes to diagnose and fix the problems. If it is not covered under the plan then that would be discussed at that time, but they do not know what the problem is unless the contractors come out to the home. This is not complicated, this is common sense. If a customer is needing to check on a repair and asks for a service call and wants to pay to have that service call complete, then they need to do their job and send someone out. What is the point of them being in business if the customer has to do the service call, diagnosis and repairs themselves! I want my money back! This company is a fraud! Regards, [redacted]

The customer placed a claim for a furnace issue. The policy limit for claims like this is $150 if the customer does not have maintenance records. Please see section 9.1.2 of the terms. "Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper... maintenance records and pictures the maximum payout on any system/appliance is up to $150.00." We have gone above the terms and approved a $250 reimbursement

Select Home Warranty has spoken with the customer andexplained that originally to move forward with their claim, we would requirepictures of the unit as well as maintenance records. See Below:9.1.2. This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or appliance. Youare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such items. Select reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures the maximum payout on anysystem/appliance is up to $150.00. For example: heating and a/c systems requireperiodic cleaning and/or replacement of filters and cleaning of evaporator andcondenser coils.There is not a point and time did we hide these requirementsfrom the customer as it is clearly outlined in the Terms & Conditions, thesame Terms & Conditions that was signed and initialed by the customer statingthat they reviewed them and agree to set Terms.Select Home Warranty reserves the right to ask formaintenance records to make sure that the customers are maintaining the unitsas per the manufacturers’ specifications. All HVAC systems do require at least one maintenance per year if not twoto keep the unit running to its maximum performance. The request for picturesis to show the state of the unit, just as you would take pictures for any typeof warranty or insurance claim.We have worked with the customer to try and resolve thismatter and the customer has requested a refund, which we have issued, for anyunused time.