Select Home Warranty

The customers check was already mailed out on 7/18/check #***This check was mailed out to the property address

Complaint: [redacted] I am rejecting this response because: They promised me the $ That was a partial payment for the service that was not completely covered That company can't keep their word at all Regards, [redacted]

We did speak with the customer and explain why the ac problem was not a covered issueWe will waive and cancellation fees and refund her last months payment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will cause me the least amount of stress and time spent away from my family trying to get a company realize they are absolutely in violation of our contractIf an air conditioner is covered under living areas then outside is a living area as defined by your contractWhen I brought this up I was told, "that's because an air conditioner has components that connect inside." When I pointed out so does our electrical system and therefore should be covered under the same inclusion I was told "it's not the same." How exactly is this different when we have outlets on the inside that are on the same circuit as the outside outlets? This is clearly a company who is trying to avoid their contractual obligationI also don't appreciate the intimidation tactics used by Mr [redacted] when I told him I would be exercising my first amendment right to share what a terrible experience we have had with this companyI was told, "we will bring a lawsuit against you." I'm not sure how a company that can't even properly write a sentence (the response to this complaint was littered with grammatical and spelling errors) can really understand the language of their contract to make the determination about whether outside is covered in "single family dwelling" and "living area of the home." They don't even know what section of the contract defines a single family homeI had to correct different people that it was section not and Mr [redacted] had the audacity to argue with me that it is section He then realized I was correct it was section and offered a very snotty, "sorry."I have never experienced such poor customer service; I had to leave messages for Jarmel and send an email to someone named Kendra before receiving a call back and people I did speak to were rude and constantly interrupted meI hope the $that you're refusing to pay out is worth a loss of future customersWe are planning on moving again in the further and I would NEVER use this company againYou need to do some serious customer service trainingI expect a check in a timely manner Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough, they have not contacted me today and they said that they would be contacting me todaySelect Home Warranty is not fulfilling their obligations to call us Regards,

I am rejecting this response because: Again the first time I try to make a claim, they can not provide the service that I paid for They also were unwilling to return my calls as they stated I would not have cancelled my policy if they were able to provide the service that was contained in the contract that I signed They claim I was covered for months but that is only because I did not need any service The first attempt that I made to secure there services showed their inability to provide those services

Customer purchased policy on 04/17/2014, the policy iseffective days after the initial purchase date.Select Home Warranty set the customer up with paymentinstallments, it was agreed that the amount of would be paid in fourpayments of 137.50, starting 4/17/2014.We charged the customer on 04/17/2014, 05/17/2014, and06/17/2014, when we tried to charge the last installment on 7/17/thecredit card came up declined, we emailed the customer to inform of the matter.The customer called in on 7/31/and update the creditcard information, we tried to charge the card again for the last installmentand it came back declined The customerwas sent a courtesy email, to discuss the matter with the credit card.On 10/29/the customer emailed a request for a claim onthe Garage Door Opener, we sent an email to the customer stating that we neededto speak with her.On 10/30/the customer called in and we explained thatif the policy is not paid by the agreed upon installment plan the policy willlapse The customer requested to cancelcontract at that time, the customer was refunded per the contract Terms &ConditionsSee Below:Cancellation by You.You may cancel this Agreement within thirty (30) days from the Order Date ofthis Agreement, as set forth on the schedule page accompanying this Agreement.In the event you cancel within the thirty (30) day period, the You shall be entitledto a full refund if and only if, no service has been provided under thecontractAfter the thirtieth day, you may receive a refund pro-rated at thenon-discounted annual plan costA $cancellation fee will be charged and anyservice costs incurred by Select Home WarrantyThe customer was refunded for months and we charged for 5months starting from the date ofpurchase.The customer was charged months at the non-discounted rateof 42.00/month(210.00) + Cancellation Fee(75.00) – 412.50(amount customer paid)leaving a balance of to be refunded to the customerSelect HomeWarranty did inform the customer of this amount and the cancellation policy& procedures, the customer was credited in the amount of directly totheir credit card on 11/3/

Complaint: [redacted] I am rejecting this response because: My request for a refund for the remaining policy term, does not excuse the fact that the company denied a valid claim for repairsI still had to pay the ENTIRE cost to replace my AC unit, without ANY compensation from Select Home Warranty, despite work estimate from their chosen contractor stating repairs were need that were covered in contractIronically the contractor Select Home Warranty chose, actually warned me that Select Home Warranty would deny the claim and not payThe exact phrase was "good luck getting them to pay for anything" I feel they offer a product, then find any excuse to deny reimbursement Regards, [redacted]

Both charges have been put back to the customers credit cardplease give it a few more days to post

The technician already went out and the repairs have been approved

we did speak with the customer and have sent him out the reimbursement form

We did speak to the customer and updated the information

We did send the reimbursement agreement to the email address on file a few timesWe have not received it signed and returnedWe will however get the check right awayWe are still within the day turnaround time for reimbursements

Please refer to section of the customers contract:Select will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiencyThe following guidelines will be implemented to provide a repair/replacement allowanceFor heating or cooling equipment (hvac), in the first three months of coverage a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor appliances, plumbing and electrical(non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor additional coverage options in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageIn the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limitsIf Freon coverage is selected as an option the limit is $for the first months of coverage and $for the remainder of the contract.Furthermore you agree that during the first days of coverage, no coverage will be provided for replacement of entire systems or appliances of Evaporator Coils, condenser coilsCompressors, control boards, motors of any kind We went ahead and increased the customers allowance from $to $That is the maximum allowance allowedPlease advise if you accept the new amount so that the reimbursement form can be revised and re-sent to you

Select Home Warranty contacted the customer as we have not heard from him since the claim was placed. We advised that we would be more than happy to assist with the electrical claim, the customer advised us that he had the issue taken care of himself and would like to cancel his policy with... us. The customer was advised that he will receive a pro-rated refund as per the Terms & Conditions.

Select Home Warranty has refunded the customer the amount of directly back to their card

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it was never about the Freon, as I had offered to pay for it, it was about the fact that for a full week I was provided wrong phone numbers to contactContacts that were not accepting assignments from Select Warrantythat alone speaks volumesAnd even after I offered my credit card to pay the technician, he walked away offering to come back on MondayThis was Friday evening and this is Phoenix Arizona, kids in the home and days without air conditioningI'm glad to announce I contacted my own AC people on Saturday and all was back running by Monday at noonI received an email announcing a refund I assume in full as I'm now out the $call Thanks I will accept that Regards, [redacted] ***

Hot water heaters that completely fail and leak are not covered select selects what they cover after salespeople sell everything being covered classic bait and switchYou think you are covered and then the fine print allows them to avoid responsibilityI don't expect them to change their party line that leaks aren't covered just warn any contemplating a home warranty company to select another oneThey should be sued for bad faithThey violate the spirit of their agreement with clever rhetoricI had american home shield that covered everything and was talked into select which is slow to act ,10days, but never covers anyway put your premium in the bank you can cover your own repairs hopefully we can use the electronic media to warn the unwaryOf their sharp business tactics thanks for your help and selectAnother one

Select Home Warranty finally issued a refund

The customer was advised when he requested to cancel the policy that he will only be receiving the 2nd installment of $The customer was informed of this when he requested to cancel his contractA refund for the $installment has been issuedThe customer should be able to see that refund on his credit card statement within the next 2-business days