Select Home Warranty

Complaint: ***
I am rejecting this response because:
They still have NOT addressed the problem with my air conditioning unit They are still trying to get out of paying for a claim because of their hidden day waiting period Who makes you wait an additional days when you pay with a CREDIT CARD? If paid with a credit card, and the transaction was approved, this means the funds are available IMMEDIATELY, so why add an additional days of waiting if paid when using a credit card!! The only reason they do this is to deny claims by hiding an extra days of waiting.I will not be satisfied until they agree to pay the claim for my air conditioner
Regards,
*** ***

We did speak with the customerWe did try to reach out to him in regards to the claim but we had the wrong contact infoWe have corrected this issue and are dispatching a tech

The customer has been informed that per section of their contract the current maximum allowance is $As a courtesy the customers allowance for their claim was increased to $The customer's renewal is every MaySince the customers renewal was in May, they filed a claim during their
first months therefore making their maximum allowance as such

The customers A/C claim was not deniedAfter receiving diagnosis we requested more information from the customer which they have not provided us withSince we did not receive any of the requested information we were unable to proceed accordingly with the customers claimWe are more than happy to assist further if you can provide us with what we previously requested

I *** s *** read your message .they want to pay $for dryer .what about dishwasher at my other address *** * *** *** ** *** **
select home warranty person went up there .he check and said you get repair we will send you money I got repaired but I did not see any money.they
are not fulfill their promise I think they should give full money back .which is $for house *** ***+$for ** *** *** ** *** **
+$which they charge for dryer total $.cancel the policy

A contractor has been assigned to the customers claimThey will be contacting the customer shortly to schedule an appointmentBelow is their contact information: *** ***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customers contract was cancelled per section Below is a breakdown of their refund:Charged Months @ $per Month = $333.33; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $375.00; Totals a Refund of $41.68.The customer purchased their contract in May and requested to cancel services in January which amounts to monthsIn addition the customers cancellation fee of $was waivedNo additional funds due at this time

We have not spoken to the cusotmer since 1/26/2016, and we have a very diverse customer service team, men and women.The customers' contract has expired and they have not let us know what they want to do with the claim, we will not be renewing the cusotmer

A full refund check has already been mailedCheck number ***Please allow 5-business days to arrive

We did speak with the customerWe have already approved them for the policy limit for this claimThey are not eligible for any more money at this time

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer has already requested to cancel their policy and we have issued a refund check

The customer is not eligible for the amount they are requestingwe did up our approval for the reimbursement from $to $250. This amount is in line with the policy terms

When the plumber came back the second time another issue was discovered while doing the repairsSince there was a new issue the customer needs to pay the second deductibleApproval was issued for the new issue that came up but the customer still needs to pay the technician for the second deductible

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, if the Select personnel had been honest with me and told me this is the first place, the issue would have been settled. Instead I was given the run around and no one ever said the service was not coveredEven this morning I spoke to John M*** (from Select)nand was told that I had to pay the technician out of my pocket for another hour of diagnostic and then the technician would Call Select with is diagnosis and Select would determine if the repair would be authorized. I authorized the technician to do the diagnosis. Then I read the message from Revdex.com and asked the technician if he was doing the wire mapping. He said he was and now the problem is solved. I am not pleased with the communication from Select. This problem could have been solved a week ago
Regards,
*** ***

We do apologize for the experience the customer had, However the customer issue does fall outside the policy agreementPlease see section Freon or freon leaks are not a covered itemEven though this is not covered we did approve the customer for a good will reimbursementThe customer
refused and requested to cancelWe have already processed a pro rated refund for the customerWe did already go above the policy terms to help the customer

I spoke with *** over the phone this morning regarding the discrepancy in paymentThe original invoice submitted did not reflect the $deductible that was collected from the customer up frontA revised invoice was sent to our office this morning and as agreed AAA Sprinklers will be
receiving a total amount of $As discussed here is a breakdown of the payment:$(labor rate of AAA Sprinkler) + $(part that authorizations approved to cover on this claim) = $$- $(deductible collected from customer) = $90Since we have already paid $towards this claim on 5/31/16, AAA Sprinklers will be paid the remaining balance of $today*** from AAA Sprinklers was in agreement of this payment and was advised that a check will be issued today for the remaining balance owed to them

Select Home Warranty does apologize for any misunderstanding on our part, we did try to make clear what parts a recovered by the warranty.The customer is entitled to cancel if they are unhappy with the service that has been provided as per the Terms of Agreement.We will start the cancellation process and email a confirmation to the customer and make sure the refund process is expedited

I'm writing this to let you know that as of this morning I did receive therefund from Select Home Warrant, the money was in my checking account $91.00and $Thank you Revdex.com