Sekure Merchant Solutions

Marissa F* showed me what great customer service looks like at a bank card processing companyMarissa worked tirelessly to make sure my company was satisfied and well served by the credit card processing system She was not afraid of taking on the competition and finding the best services for my music store and E commerce website Thank you Marissa and thank you Sekure Merchant for finding solutions for my company

I would like to thank MsKatherine B*** for assisting me with our merchant account and answering questions regarding our monthly charges; She not only helped us reduce the monthly charges assessed but also guided me to become PCI compliant She provided me with her contact information which I will definitely use in the future since she was so helpful, courteous and friendly

Stephanie J*** has done a fantastic job servicing my companyThe switch over from the last carrier was seamless and her service and response has been exceptional

Unsolicited, pushy sales callsWhen asked directly if it's a sales call, we are told it's not and that the call pertains to our merchant processing accountWe don't have an account with these guysNor would we ever do business with a company misrepresenting themselves and their intentions when they callIt doesn't matter how much money we could save!
Was told today when I was trying to get a word in to the sales rep that he didn't want to hear me and he hung up

Am very satisfied with the service I have received from Sekure Merchant Solutions, especially my account relations manager, Leila Look forward to a continued relationship with them

We have just started with Sekure and I'm so happy with their service! If you have Shant K*** as your Relationship Manager, you are in great hands! Extremely happy to help in any way and very quick turnaround time on answering any questions! Thank you, Shant!

Daniel S*** is very reliable and professional representativeHe's able to resolve issues in a timely manner

Working with Relationship Manager has been nothing but pleasant and productive As a neophyte to credit cards I have had a great experience learning the ropes with Nicole smoothing the path

My company has been doing business with Sekure for the past three years and I believe that a company is a reflexion of the people it employsCustomer service is excellent, specially when dealing with professional and knowledgeable people like Karen S***, with whom I had the pleasure to deal with for the past three weeks Her help has been essential for my company and myself to understand the intricacies and better our accountWe congratulate you for your excellent Customer Service, very rare in this present time

Excellent, fast service from Sarah T*** in resolving an issue for me

I received several phone calls from different individuals offering a free comparison, and finally relented to send them my statementAfter I got the review, and Robyn B started calling me, I tried to tell her we wouldn't move, but she kept asking me to think on it, and she would call back (One time times in the space of an hour.) I got a fishy feeling, so looked up hte business on the Revdex.com website, and all my fears were confirmed about leaving, and monthly contracts, and moreI talked to our owner's daughter, and we agreed on asking them to stop contacting usI emailed Robyn B and asked her to never contact me again, to get an email stating how amazing their company is and she would talk to me Monday morningI asked for her to not contact meBoth the email, and the phone call would be doing so

The exceptional service provided by my representative (Jamie-Lee) is a breath of fresh airProfessional yet personable, reliable and consistentWith the daily operations of our business, it is a great relief to know that I can contact her and know that my questions will be resolved promptly

This company calls our office every day 2-times per day asking for our or most recent credit card statementI have told them repetitively that I do not have access to that informationNor will I provide any of that informationYet every day, its the same lady, and the same conversationAt some point apparently I've become their amusement for the day, because the lady will actually laugh at meI would like to be taken off their call list, and never contacted again

Thank you RyanYou are always so helpful & pleasent*** 

After trying to say no to salesman Jim K, he started yelling and insisting that I never showed the board his reportI hung up when he would not let me talkHe then called back and told me I was being unprofessional, then proceeded to yell at me that they provide the best numbersI had to hang up again because he would not let me speakAfter all of that, I then received an e-mail from him, telling me how unprofessional I am, that "no one in their right mind" would be ok with their current company, and several other condescending statementsAt this point, we would not work with this company even if there services were free

I would like to thank Shant K***, Relationship Manager for the excellent customer care he provided MrK*** was responsive to all our concerns and assisted us with our account needs He provided exemplary professional customer service Thank you for giving us a personal human touch in a complex business experience*** *** *** *** Dental Care

I've owned my small business for years and I've never had service this good! My rep, Bryan, is always available and makes certain that all of my questions or concerns are handled promptly
Great job!

Customer Service is very helpful!

We were aggressively sought by Sekure to open an account for cc serving in May of We opened the account using *** *** to whom they appear to be a subsidiary
We did everything on the phone and never signed anything except one form for *** ***
I have been through every email page fent to me and all attachments and no contract was ever even sent to usInitial account contacts were Casandra P*** & Laura B***Then Nathan B*** & Karen S*s
Not one of these people ever sent over a contract signed or unsigned
Now we have moved on to another processor and *** *** is trying to charge us a $fee for breaking our contract!!
They likely charge this to everyone just hoping they will pay to be rid of themNo, we will not pay
Also, Neil assured me when I canceled that he woudl contact me with an address to return the machineHe did notHe promised to email me his information shoudl I need assistance in the process, h

I have experienced the best customer service from Mo G***! Like seriously, the best! I am a hard judge too, lol I feel taken care of