Sekure Merchant Solutions

I have enjoyed doing business with Mandy at Sekure Merchants

*** ***, We certainly respect your wish to not be called and have already removed your phone number from our system, there will be no further communication from our companyOur Quality Assurance team will be reviewing the file to ensure proper procedures are being followedThank you

Our company has worked with Sekure Merchants for over a year, since having a problem with our previous processorWe have always received the utmost in responsiveness and customer serviceI have worked specifically with Desiderio C***, who has consistently and promptly returned my emails and calls, both if there were an issue on our end or simply a questionWe find the rates competitive and better than other processors we looked consideredIt is really nice knowing that someone will be there to develop a relationship with and hold your handDesi and his teammates, which we have been introduced with electronically are really consistent

I started out with Linda, then received help from Andre and now have Kumar as my account manager All have been extremely helpful, considerate and I am up and running with ease! They seriously made the transition from the previous company to their company quit painless I highly recommend their company!

Our newest relationship mgrJamie L is terrific! She's worked closely with myself and my team to assure we are utilizing all the options available to us and our company She has taken steps to assure our business is on track with their service, which is fantastic newsShe's fast to respond to any of our questions that surface, which enables us to continue our business without interruption It is that "brand" of service that makes our business flow smooth and efficient and without such service I'd rather doubt we would remain a customer of Sekure Merchant SolutionsFive years later we're still moving, together, in the right direction!!
Kudo's to SMS

We have used Sekure Merchants Solutions for over two years now and they are wonderful Lauren F* is my rep and she GREAT Knows exactly what she is doing, answers all my questions and makes sure the fit is right for our company

Having just completed a conversation with Leila G***, I can attest to a great experienceShe was friendly, professional and prompt with an answer to my questionAll these characteristics to the call suggest she knows her material and is eager to maintain ideal relationships with all her corporate clientsI would not hesitate to contact her again if/when the need should rise

Called several times, impersonated as if they were my processorArgued when I asked who he wasI hung up, he called me back and yelled at me for being rude

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Jamie-Lee C*** is spectacularI could not ask for better customer service

Thank you for your serviceMy relationship manager is Lauren F* and she is awesomeShe has gone above and beyond my expectationsIt has truly been a pleasure working with her

Very helpful personnel in generalIn particular, Dexter T*** and Jared O*** were quick, reliable, have great follow through, and were very knowledgeable and willing to helpI would give SecureMerchants stars but there were some glitches setting up my companies at the same time

Sekure Merchant Solutions sales and customer service have been extremely helpful and I would recommend them to anyone looking for an honest, hardworking card processing companyMy personal representative, Daniel, cannot do enough for me to resolve any issues I have had and always keeps in contact during and following resolutions I highly endorse this company

Kumar at Secure Merchant Solutions has been very proactive in solving my concerns as a merchantIn my years of accepting credit cards this is the best company I have worked withMy might also add that in that same period of time, I have never had a charge back or theftI will continue to work with Secure Merchant Solutions in the forseeable future

Our relationship with Sekure Merchant Solutions has been very satisfying on our endOur Relationship Manager is Dexter T(Dex) and has been very helpful to us whenever we have a question or an issueDex has gone way beyond our expectations and we are looking for a long relationship with Sekure in the future

STEPHANIE HAS BEEN GREAT UNFORTUNAETLY HAVE TO DISCONTINUE OUR AGREEMENT AS NICOLAS WAS INCORRECT IN THE FACT THAT THE CANCELATION FEE IS NOT COVERED 100% I LOOK FORWARD TO TRANSFERRING IN SEPT WHEN OUR CURRENT PROCESSOR'S CONTRACT IS UP TO SEKURE AS SERVICE WE RECD FROM STEPHANIE WAS OUTSTANDING

Joshua C*** was extremely professional and helpful in assisting me with my questionsHe also directed me to where we could become PCI compliantI give him stars!

Karen from Sekure Merchants is by far the best, most attentive rep I have worked with in this industryShe is always available and very quick to respond to my problems or needsTheir website is very informative providing the necessary record keeping and analytics for our businessTerminal support is very good and overall I extremely satisfied with their serviceNearly years doing business together and I would never change

I never signed the documentYou guy send something over and trick someone to use my nameI did not sign so I did not have to cancelI come back from to my business and I find out someone use my nameYou can pull all your recordIt liedI don’t want to have to pay company you guy cheat customer like me out of moneyYou tell sell people come and cheat my familyRevdex.com should close you for fake and fraudMy family don’t speak or understand enough and you guy say one thing and do the opposite it not right

We just switched from *** *** *** to Sekure Merchant Services in October of
Besides saving hundreds of dollars a month since we switched, I’ve also had the pleasure of having MrBryan W*** as my relationship manager
Bryan helped me through the process of getting our high ticket amount increased as our sales volume increased, and he explained everything to me so I completely understood the process and all the steps involved, including calling me to follow up on the status, and then to let me know the outcome when it was all set
I’ve called him with questions on our statement, help processing foreign cards through Autorize.net, how to increase our high ticket item amount, and on top of always answering the phone (or calling me right back if he’s on the phone when I call), he’s always answered my questions thoroughly and understandablyAnd he’s so pleasant and patient, and I really like that too
Bryan is my person for EVERYTHING and ANYTHING that has to do with my credit card processing: he can reach out to *** *** ***, or ***, if I have a question relating to that part of the services so that I don’t have to try to navigate different phone menus and open tickets, etc– He’s on it for me and it really means the world to me
We’re a very small company with only employees, but did have over $million in sales in 2015, so on top of doing the accounting, purchase orders, sales & invoices, logistics planning, HR, AND physically packing and shipping products going to my customers myself, I’m also in charge of maintaining our credit-card terminal service, and processing payments for my customers’ orders too – I don’t have time to navigate different FAQ pages or phone menus with options or wait on hold – Bryan makes sure that I have whatever I need, or helps me resolve any issue I may be having fast and in a way I can understand, and I’ve been so happy since we switched to Sekure Merchant Solutions
Bryan W*** Customer service is outstanding, and I truly feel that he represents the company in the absolute best possible way, and reminds me that making the switch to Sekure Merchant Solutions was easy, affordable, and overall: a wise decision in my company’s best interest, now and in the future as we grow and expand!