Sekure Merchant Solutions

Moe, my relationship manager, is amazing! He is super responsive, friendly and always on our sideI love working with himBefore that we had Bryan and he was also very good (but Moe is better!)We inherited the services of Sekure Merchants from the previous business owner and even with the cheaper online-only CC processors available I feel the value added by Sekure Merchants is worth a little extra $ for the superior customer serviceThey will interact with your CC company on your behalf so you can spend more time running your own business

There were problems from the start when our company switched to Sekure Merchant Solutions however Kumar got involved and tried very hard to resolve issues but by then it was too late he was very helpful and customer oriented, had things gone smoothly when we switched we might have stayed more than months Thanks again Kumar for all you did!

My name is *** *** and I am the manager of The Thrift ShopWe are a small not for profit organization that is run by a volunteer Board and have only employee's Our primary mission is to assist needy members of our community and we have done so for years despite many obstacles About months ago, the previous manager was asked to resign his position and took with him all information regarding our merchant accountWe had no information about the contract and didn't know if we even had oneWe knew nothing about the rates or fees that we were being charged for, we didn't even realize we were in a situation to be liable for stolen credit card information because we didn't know about PCI DSS compliance
I had the opportunity to be in contact with Karen this past week and let me tell you, she is wonderfulI could not have asked for a pleasant, more knowledgeable or more helpful relationship managerShe helped me understand each issue, directed me to the department that could help me with compliance and even shared with me some applications that we had and were paying for but never used
As a small business organization, every penny we can save helps us to continue our mission in helping the needyKaren helped us do thatShe is a true asset to your company and deserves recognition for her outstanding qualities

I find this organization to be very helpful to any needs I have Bryan W***, my Relationship Manager even calls to follon issues I have had

I am a new customer to Sekure Merchants The service I have received from my contact, Stephanie L***, has been wonderful She has followed through on all of my calls in a timely fashion and consistently followed up to make sure that all of my concerns and questions were answered

We recently dealt with Mandy at Sekure Merchants She was very professional and helpful transitioning our account to them She even arranged for us to be reimbursed for the early termination fee from the previous company we used

***, I'd like to thank you for bringing this to my attention, we certainly want respect your request to not be called againI've added your phone number to our carefully maintained Do Not Call list, so you will not receive calls any more

Bryan W*** did a great job of taking over the implementation and support of my new setup He stepped up to make sure all parties were on the same page from Authorize to Cayan to Retail Pro He followed after every change to make sure the change resolved the issues We are up and stable now and he has followed to make sure there are no further questions or issues

Sekure Merchant Solutions seemed to be a great company I was assigned my own Customer Support Rep, Jamie, who seemed to be very enthusiastic about providing help On Jan4, I requested assistance in changing the company name on my account as well a removing the TIN and going to my SSN Additionally moving the bank account to a new bank The bank account transfer went smoothly The business name and ID was dropped
After speaking to *** *** *** (the actual processor) I discovered that the documents were never sent to them We have lost $5,because of this fact that we will have to start legal proceedings in order to recover
BEWARE!!!

The worst service imaginable Very slow, took days to return calls Would not recommend to anyone They offered the best customer service and experience possible and it was the worst It was a terrible mistake to leave the company we were with just to save money Would not even give it a chance to see if we would save money It was so bad had to cancel before the month was up

Moe G*** has bee my helper and relationship manger in my dealings with Sekure Merchant Solutions I have been very pleased with his help and he has made me feel very positive about the company Sekure Merchant SolutionsI would rate Moe stars out of stars

We recently decided to explore our options with merchant services and I am pleased with our choice to switch over to Sekure MerchantsFrom the very beginning, Laura B*** has been working with us to make sure that every step of the process was as quick and easy as possibleShe has walked us through the process of making sure our account was set up to meet the needs of company and made herself readily available to us via phone and email whenever we had any questions or concernsLaura even worked with us to get us better rates than our previous merchantThanks for all your help Laura, we seriously would not have been able to get everything rolling so quickly without you!!!

They will not stop calling! This has been going on for a yearThey have been extremely pushy, we are not interested in their business and I have asked SEVERAL times for them to take us off their list and stop callingI thought it was over when we had a few month break and they started up againIf I want your business, I will contact youPLain and simple

I have only positive thing to say about Sekure Merchant Solutions I have had the pleasure
of working with Samantha S*** for some time now and she has been extremely helpful!
She has always provide help in a thorough and timely mannerI would highly recommend Sekure Merchant Solutions

Laura has been incredibly helpful in assisting our business to locate the best systems to meet our needsShe has been with us the whole way as we transition to a tablet register systemEvery call and question was answeredWhen she did not know the correct answer, she connected us to someone who could provide the informationAgain, thank you very much for everything!

We have been with a number of different processors over the years and we've had some very unprofessional and, in one case, almost criminal experiences that have more than disappointed us and left us very suspicious of all processors We have never felt that way with Sekure Merchant Solutions, for almost years now, and especially since Karen S*** took over our account over a year and a half ago Karen is extremely professional and friendly and always responds quickly to get a resolution to our concerns We always feel that she's looking out for our best interest and that she's being honest and fair with usIt's been a refreshing change to our past experiences and is much appreciatedThank you Karen!

Laura B*** is our account manager from Secure Merchants Laura is delightful, professional, knowledgeable, and extremely helpful We have been a customer for several years and are very happy with them

Very pushing and rude people working for this companyBack in December I was working with Amy who was very pushy and telephoning several times a dayFinal I had to tell her I didn't like the way she keep pressuring me and not to phone me againWell now John has starting calling me after I told them to remove me us off there listi decided to give him a chancezhe then started telling me that I only had seven days to make a decisionI said that's fine but we are looking at others companiesHe stated that from looking back at our files that's what we told Amy back in December and obviously we haven't signed with another company but if we want to keep spending over $a month that's our businessWow, reallyI told him the same thing as Amy don't ever call us againEveryone at this company seems to be very rude, unprofessional and pushyThey're trying to earn my business not the other way aroundThis company is very twisted!!! Please run

I needed assistance with my account and it was explained to me

Couldn't be happier with the service we received in opening a new account for a new businessAs well as lowering our rates for a current business, that benefitted bothThanks Moe!