Sekure Merchant Solutions

[redacted],  we will work with the employee to ensure we are respecting a potential clients wish not to be called again. You have been added to our carefully maintained Do Not Call list and will not receive any more calls. We're very sorry that your request to not be called again was not...

respected. We appreciate you taking the time to bring this to our attention.

[redacted], thank you for bringing this to our attention. We certainly respect your wish to not be contacted and you have been added to our Do Not Call list and I apologize this wasn't done initially.  We will work with this employee to ensure proper procedures are being followed at all time.

Dear [redacted],In response to complaint ID #[redacted], call center manager [redacted] personally reached out to the merchant/complainant. After trying to contact her a handful of times, he left a detailed message for [redacted], apologizing on behalf of the company, stating that...

we have spoken to the representative in question and taken measures to ensure this does not happen again. [redacted]  also mentioned that all numbers linked to their business have been placed on our do not call list.[redacted] advised in the message left  that if this didn’t completely satisfy [redacted]s, that she can contact him directly. [redacted] provided his contact information if she needs anything at all in the future. We again apologized and thanked her for her time and patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], A representative from our office reached out to [redacted] to personally apologize for the miscommunication when Rushan called the business earlier today. We've assured [redacted] that they have been placed on our Do Not Call list, there will be no further contact from our office....

 Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like to know who responded to this complaint and what their position is and that the person involved has been dealt with. This was harrassment and involved several people because for the last couple of months when this guy called and my office said I was not available and not interested he would have a woman call back immediately. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Jack, thank you for bringing this to my attention. I have added your phone numbers to our carefully maintained Do Not Call list, you will not receive any more calls. Our quality assurance team is looking into the calls to make sure proper procedures were followed and will be following up with that...

employee. Thank you again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because The  company promised to beat the processing charges of my current credit card company and was not able to deliver what they said they would do. The cost I was charged over the 3 months that I processed with them was $491.31 (which does not include the amount we paid the old processors for 3 months) . They have said they would credit a total of $120.00 to help me and was very sorry for any inconvenience this has caused us. It was their error and I feel that they should issue a credit to cover any costs I incurred while processing with them, that I normally would not have had.   
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Thanks for bringing this to my attention. Your co-ordinates have been added to the DNC, and we will address the disciplinary procedures with the rep in question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted],  first I would like to apologize.  We certainly want you to be happy and comfortable when making the switch. I have spoken with Danny in regards to the file and he has informed me that you have reached an agreement in terms of the Early Termination Fee for you account, which we...

have reduced to $395.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Lora, rest assured you have been placed on our Do Not Call list. There will be no further communication from our company. I appreciate you bringing this to our attention, there is a valuable training opportunity here. This is certainly not how we want to treat potential clients. Our Quality...

Assurance team has reviewed the calls and will be working with the appropriate supervisors to ensure proper procedures are followed at all times.

Stacey, please accept our sincere apologies. We absolutely respect your wish to not contacted. You have been added to our Do Not Call list and will not be contacted again. I will be working with the employee's supervisors to provide ongoing training to ensure proper procedures are followed. Thank...

you for bringing this to our attention, there is a valuable training opportunity here.

Laura, You have been added to our Do Not Call list, I apologize this wasn't done previously.  There will be no further contact from our company.

[redacted], Thank you for bringing this my attention, many apologies.  I have just spoken with your new relationship manager and was informed that all issues are cleared up and the credit is being issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]