Sekure Merchant Solutions

[redacted], I'm adding the number you provided to our (usually carefully maintained) Do Not Call list, and thoroughly investigating why this was done the very first time you requested it. Thank you for bringing it to my attention.

Jennifer, thank you so much for bringing this to my attention. I would like to apologize on behalf of Jaren. Please know that your phone number has already been added to our Do Not Call List, which is very carefully maintained. Again I'd like to thank you for bringing this to my attention, it's a...

great training opportunity.

Mr. Wells, thank you for bringing this to our attention.  We certainly respect your wish not to be called again and I am terribly sorry that you weren't added to our Do Not Call list when first requested. I assure you, as of 12/06 you were placed on our Do Not Call list and will not receive any...

more phone calls.

[redacted], I apologize that your request to be removed from our calling list was not met when you initially asked. I can confirm that your phone number has been placed on our Do Not Call list, so there will be no further communication from our company. Our Quality Assurance team has reviewed the...

call and will be working with the employee and his supervisors to ensure proper procedures are being followed at all time. I appreciated your bringing this to our attention, and again I apologize that your wish to removed from our calling list was not granted when first requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to point out the number of the exact same complaints about this company.  I realize they are good about responding and apologizing quickly; however it's so easy to say sorry and continue on their way...
Sincerely,
[redacted]

[redacted], I am terribly sorry for this error. We have confirmed that there are no funds owing and the account has been fully closed in all systems. I have attached an email thread which confirms any and all fees were waived and the account was closed in the system as of 06/**/2017. Should you...

receive any further communication regarding this, please reach out to us and we will gladly assist. Once again, I am very sorry for the miscommunication you received in regards to an amount left owing on the account.

[redacted],  I have added your phone number to our carefully maintained Do Not Call, you will not be contacted again. I am very sorry this was not done when you initially requested, as we certainly respect your wish to not be contacted. Rest assured, there will be no further contact from our...

company.

[redacted], Please accept our apologizes and be assured that your details have been added to our do not call list.

[redacted], thank you for bringing this to my attention. I, and the [redacted], have removed the listed phone number from our systems - rest assured it will never be contacted again. Internal disciplinary measures are being taken against the perpetrator. Please accept my unreserved apologies.

[redacted], thank you for bringing this to my attention. I have added your phone number to our Do Not Call list, you will not be contacted again. Our Quality Assurance team is reviewing the calls to ensure proper procedures were following and will be working with our employees. Thank you again.

In response tocomplaint ID [redacted],[redacted] personally reached out to the merchant/complainant andapologized on behalf of the company. After further investigation, it wasdetermined that the $895.00 charge was never debited from [redacted]’s accountand the credit of the $58.00 was already...

credited to the merchant on December[redacted], 2014. We also closed out the merchant account with no fees.  We communicated this whole process to [redacted]
[redacted], provided all the necessary contact information if he needs anythingfurther and he advised he was satisfied with our attention to this matter. We’veapologized and thanked him for his time and patience.

Jason, thanks for bringing this to my attention. We are ABSOLUTELY removing you from our calling lists as of today. Sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still do not have the monies deposited in my account nor do I have a date when I should receive the funds. I don't even know that the error in my account is truly fixed.  There are funds that I should have received nearly 1 month ago that are still not posted to my account.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Thank you for taking the time to bring this to my attention. I agree, this is not going to be tolerated. I will be speaking with both reps' manager(s) immediately and we will be either correcting this behaviour, or taking more serious action. Please accept my apologies for the inconvenience -...

it goes without saying that you (nor anyone, for that matter) should have to tolerate that. I only wish I had caught it earlier.

[redacted],  We'd like to thank you for bringing this to my attention and sincerely apologize. Your phone number has been added to our carefully maintained Do Not Call List and you will not receive calls anymore.

Dear [redacted] and [redacted] has spoke with a representative from our office who assisted with cancellation of the account. The termination fee was waived and a new cancellation letter was sent to [redacted]. The account is now in the process of being closed.  The representative who recently spoke with [redacted] will follow up with him once we receive confirmation the account is closed.

[redacted], the remaining credit equaling $180.96 has been issued and which will be ACH'd to your account within 3-5 days. The total credit issued is $300.96, which are all the fees paid above what you were paying the previous processor. Our records indicate you had sent a cancellation letter to your previous processor on June [redacted], unfortunately the fees paid to your previous processor since that date are not the responsibility of Sekure Merchants.  Again, we are very sorry for the inconvenience this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.The Business responded promptly and pleasantly, I much appreciate that.
Sincerely,
[redacted]

My name is [redacted]. and I am the Customer Service department head. I represent the entire company when it comes to complaint resolution. my direct contact co-ordinates are [redacted].I have just returned from a follow up meeting with the [redacted] - he has filled me in as to the disciplinary procedure that befell the rep in question. I am very confident that his behavior has been corrected and that he will not be continuing in his current position in this manner.

[redacted],Please accept my apologies for the inconvenience. Thank you for bringing it to my attention - corrective procedures will be enacted. As far as the phone number provided, I have marked it as "Do Not Call" and it has been removed from all systems. You will not be contacted further.thanks for...

your time