Sekure Merchant Solutions

I did have some trouble setting up one of my companies for credit cards However, Ryan R*** stuck with me for a solid month until he got it all worked out He even stuck with me through call transfers and long hold times, until he got to the right people and got it resolved On one of the calls, Ryan called the person I needed and sat on hold Once they answered, hey then called me and connected me, so that I didn't have to sit on holdNow it is up an running thanks to the efforts of one dedicated employee

***,I want to take the time to thank you for bringing this to my attentionThis behavior is not tolerated in this organization and I have already sent details to the department manager and his Quality Control staffI will be following up with him to make sure the disciplinary actions
were to my satisfaction.As for yourself, let me apologize for the disruptionI am personally making sure the phone number provided is removed from our system.thank you for your time and consideration

my answer was taken care of in a fast way I been with you guys scene and all ways be taken of thank you Kevin H*** *** *** *** ***

***, thank you for bringing this to my attentionI have added your business to our Do Not Call list, there will be no further contactWe certainly respect you request to not be called again and I apologize that this wasn't done when first requestedI will be reviewing the calls and working
for the employees supervisorsThere is a great training opportunity here

We've received excellent service since we opened this accountSarah Thelped us navigate a tricky situation at the very beginning with grace and easeShe stayed proactive the entire time so that this matter was expedited as quickly as was possible

April, the original feedback in the form of a Revdex.com review on 01/** was addressed and your were placed on the Do Not Call list, we were able to locate the business phone number in our system from the email address you provided in your reviewI can confirm that you were placed on the Do Not Call list, as I show no outbound calls were made to your practice as of 01/**If you feel the issue was not resolved in the original review, please call us at ###-###-####

We keep receiving phone calls after I have expressed numerous times that we are not interested They keep saying they are returning my call I have never once called them

Justin has been wonderful in meeting the needs of our companyEven is we play "phone tag", he leaves me a detailed message and expresses his urgency to help as soon as possibleI've been so impressed with the customer service I've received from him!

***, thank you for bringing this to my attentionI have added your phone number to our carefully maintained Do Not call list, you will no receive any more callsOur quality assurance team is looking into the calls to make sure proper procedures were followed

Sekure Merchant Solutions has been so easy to work with Shant K*** is our Relationship Manager He responds quickly and has answered all of my questions during our change over to the new processor He spent as long as needed to explain all the charges on our first statement He has offered various solutions to make our move to the new processor affordable in the long runShant is very pleasant and extremely knowledgable about his productRight from the very beginning of my contact with Sekure Merchants Solutions, I found both of the account managers I dealt with extremely knowledgable and able to explain the savings in detail They were courteous, pleasant and patient I definitely know more about how credit card processors work and how to read the statements each monthThank you for making customer relations a high priority from the beginning of the process and continuing forwardSincerely, *** **

***,Not a problemWe will email you what you have requested

[redacted], thank you so much for taking the time to let us know about this. I'm very sorry for the way the phone call was handled and we will work with the employee to ensure proper procedures are followed at all time. We certainly respect your wish not to be called again and you have been added to our...

Do Not Call list, which is carefully maintained. You will receive no further communication from our company.

We believe we have amicably resolved this complaint. The merchant spoke with the Sales Manager earlier today - we offered our apologies and we have ensured all number associated with this company are put onto our DNC list.

[redacted],thank you for bringing this to our attention. We have placed the phone number provided on the DNC list (which we carefully maintain) and will be investigating as to why your request wasn't honored earlier.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] has spoken with an agent in our office, Samantha, who is assisting in having the account closed. The cancellation letters were sent to [redacted] on the [redacted] of March, along with instructions on how to return the equipment to the processor. Unfortunately, there was a bit of a...

misunderstanding with the terminal, as we do not work with processors who lease their equipment. The terminal that was used by the business was a free placement that was sent to the business to use free of charge, with no lease or rental fees.  This was explained to [redacted] when Samantha spoke with her on the [redacted] of March 2016 during that conversation [redacted] realized the leasing company has a similar name to the processor but are not the same business. [redacted] explained that she will work with the owner of the business to clear up the lease and thanked Samantha for her help.

[redacted],I have added the number you have provided to the DNC list - one that I can assure you we carefully maintain. Thank you for alerting me to this error.

[redacted],  [redacted] has spoken with an agent in our office, [redacted],  who has worked with the processor on behalf of [redacted]. [redacted] was able to negotiate with the processor to waive the early termination fee on the account and assist with cancellation. The account is...

now in the process of being closed with no early termination fee.

[redacted], I sincerely apologize. Rest assured, your phone has been removed from our system and there will be no further communication from our company.

[redacted], your contact info has been added to our Do Not Call list, I am very sorry this wasn't done when previously requested. We absolutely have a carefully maintained Do Not Call list, our Quality Assurance team will be reviewing the file to ensure proper procedures are followed.