Sekure Merchant Solutions

This company reached out to me and told me they could save me lots of money over my current providerI sent them a statement and they responded with numbers that my current provider was supposedly charging meWhen I showed my current provider, they proved that these numbers were completely false, and I am spending a lot more money with this provider than I was with my last oneI was deceived directly by the company's advertisers

Customer service team is extremely helpfulThey always take care of my questions or issues that I may haveThey are prompt and call or email to get my issue resolvedThey are knowledgable on any questions I may have and get me a quick responseTheir software is easy to work with and very helpfulI am very pleased with their customer service teamThank you *** *** *** *** ***

Did not want to take No for an answerOur church is not interested in this service and it was upsetting that a polite No was not receivedWhen I asked to speak to a manager I was hung up on

Brittany B***, Senior Account Representative was excellent to work withShe is an excellent listener which enabled her to design a proposal that was highly competitive, and met our business needs to a teeShe was highly knowledgeable about the market, in addition to knowing about managing the backend of the productShe provided timely answers to all my questions, sending resource materials to review and supported me at each step I would highly recommend Sekure Merchants!
*** 

This company has placed repeated calls to multiple phone numbers that I have on the national Do Not Call RegistryThey are based out of, and cold-calling solicitation from, New York State to Washington State in violation of federal DNC regulationsDespite repeated requests to not be contacted, I continue receiving calls at multiple numbers

I was contacted by Secure Merchant Solutions just before the holidays, regarding possibly changing over to them for credit card processingI was a bit cautious, and also preoccupied with family, work and festivitiesRoss T***, of SMS, helped assure me of a positive experience and was most patient, supportive and understanding as I took a few weeks to make a final decision to join SMSRoss never pressured me; he simply guided me through my concerns and answered all my questions clearlyI am so appreciative of working with a kind human being who took the time to learn what would be best for our business, and then helped us with this new Solution!

I am new to Sekure Merchant Solutions and have been working with Michelle G, she has made the transition to their company so easy and has been very helpful with any questions and concerns that I may have hadShe is always is very quick at returning my calls and emailsThank you Michelle!!

***, Thank you for taking the time to bring this to our attentionI can assure you this is not how we want to work with potential clients I will personally work with ***'s supervisors to ensure proper procedures are being followedWe absolutely respect your wish not to be
contacted, I have added your business information to our Do Not Call List which is carefully curated and maintainedThere will be no further contact Please accept my sincere apologies, and I very much appreciate you bringing this to my attentionThere is a valuable training opportunity here

I had the BEST experience speaking with Lauren today!! We had an issue that she provided provided prompt and professional attention to resolve it This has not been our first time needing Lauren's assistance, but she is absolutely one of the best customer service representatives I have dealt with in a long time She is courteous, professional and cares about our situation whatever it is at the time Lauren is our "go to" person, even if it's something she can't do, she makes sure that we are directed to the right department and takes the extra step to follow through and make sure we were taken care of Lauren is AWESOME and an asset to Sekure Merchant Solutions Thank you Lauren!!!
~*** *** *** * *** *** **

Moe is awesome! He is always so on top of everything He calls me back immediately if I have a problem or question and gets it straightened out right away I had a fairly difficult account and he has always been so great helping through everything

I would like to take this time to recognize our Merchant Representative, Samantha S*** @ Sekure Merchant for her outstanding service to our companyShe is very friendly & personableI always receive a very quick response to my emails or phone calls and she assists with resolving any issues we have in an expeditious manner as well a professional manner
Thank you Samantha S*** for all your help with our Merchant Services

I have received several call from different representative from this company to offer and persist on having me sit down with them for them to review my merchant billsI have told the reps in three separate times I am not interested in your evaluation but the keep calling meI have asked to remove me from their calling list but last rep I told her that she said she had no list and why I did not want to review my merchant cost if its freeI do not want to do anytime of business with this company and would appreciate no more call to my business with tiring aggressive sales calls

Justin A*** was very helpful solving a charge that was charged twice over a year agoHe called me back several times as promised and really went out of his way to help meJustin also helped with reducing charges on my monthly statement*** *

Thank you for making this merchant process easyMy representative Katherine B***
its greatOpen communication and always ready to help

I am very pleased with Sekure Merchant Solutions Their Relationship Manager Moe G*** has always been very courteous and helpful He is an asset to the company

As a small business owner for more than years, I frequently get calls regarding best practice of credit card processingSekure Merchant Solutions reviewed my report from my present processing company and found several areas in which I could save moneyI switched to Sekure Merchants and have spoken with several associates during the approval processEverald E*** assisted with the new equipment installing and set upHe was concise with his directions, patient with my questions and made the process seamless, quick and easyI am anxious to see the savings as I start using this company

I'm very happy with Sekure, questions or issues are always addressed promptly and accuratelyNeil C*** does a great job and is so patient! He is always speaks articulately and not overly technical which is so helpfulHe returns messages very quickly as well, very happy!

Stefan, thank you for reaching out and bringing this to our attentionPlease accept our sincere apologies. You have been added to our Do Not Call list, which is carefully maintained, and will not be contacted againI apologize this wasn't done when you first requestedWe will be reviewing
to see why that is, and following up with the appropriate supervisors to ensure this doesn't happen againThere is a valuable training opportunity here

Our office has been with Sekure Merchant Solutions for over years They have been a great company to work with, we have an assigned representative that has made sure that things are running smoothlyThey follow through with every promise that they made to us at the signing of our contract and even some extras I would recommend them to fellow associates and business owners

Prompt, courteous customer service