Sekure Merchant Solutions

If you want to do business with a very good and reliable company this is the place to go ! My account manager Kaleel is wonderfulHe always returns phone calls and handles everything in a professional mannerCould not be happier with my business relationship with this company ! Do yourself a favor if you are a small business and get involved with themThanks again Kaleel ! *** *** * *** *** **

I had the pleasure of working with Nicole D the other day, as we were having issues with one of our terminalsShe was able to get us up in running without any further problemsShe was able to answer all of my questions and if she couldn't she found the answers for usShe was very helpful and understanding of our problemThank you Nicole D

Christina had told us that there was no early termination fee, there is, it's in the contract

To whom it may concern:
RE: Evelyne B***
As anyone in business knows, the task of managing your credit card processing is a task somewhat related to cleaning the bathroom - you know it's necessary but it still stinksThankfully, I have Evelyne B*** to rely upon when I have questions or need assistanceShe is always available no matter the issue and is extremely knowledgeableShe finds the right answer and gets me what I need to make sure my business functions at that next higher levelShe is willing to be on the phone for hours while technical assistance helps me set up my new machinesI don't know what I would do without her! She is awesome!
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I was just made aware of this by the sales manager - there are two systems hereOne updates immediately, one takes 24h (but can be manually over-ridden)We have updated ALL systems to ensure you're not called further.Please keep me in the loop if that's not the case (call the main line and ask for the Customer Service Manager, that's me)

They call and lie about what their business isWhen I told them we did not want to switch credit card processing companies, they lied and told me they were not a cc processing company, they told me they are a brokerage firm

We just received our new upgraded terminal and pinpad I worked with Dexter Tand she was fast, professional and a joy to work with She helped us every step of the way, from the delivery all the way to the programming She is so easy to talk to when you aren't "tech savvy" and always follows up to make sure things are running smooth We have been a Sekure Merchant customer for over a year and highly recommend them And if you get the oppurtunity to choose your Customer Service Rep., I would request Dexter T.!! Thanks Dexter for your SUPERIOR service!

Sekure Review contacted us on the telephone at first and said they were offering a FREE review of our credit card statements The gal on the phone Sarah, said she was going to have a gentleman named Allan A*** who is a “Senior Analyst” contact us by phone and email We said that would be fine as we had some questions and that we needed to talk with the owner of the businessAllan called on Tuesday 8/*/and would not speak with the other gal who works here about what he wanted to discuss with the original person who answered the phone even though she would be just as adept to answer anything he neededHe said he would just call tomorrow and talk to the original galI said that was fineAllan called on 8/*/to talk to original gal and she was trying to tell him that we were not interested in the service that he was providingHe would not let her off the phone so she just hung upA few minutes later he called back and again was told we were not interestedWithin minutes, we had an email from himThis is the email:
You should listen before hanging upRetriver is a Processor, we a re a broker and deal with all the banks and processors , we provide the cheapest group rates available amongst them by combining companies like yours at a time, when you deal with retriver you are negotiating based on what your company processes monthly what about to thousand a month , when we negotiate we deal with to million a month, that how we are able to get the lowest rates free equipment so on the service we provide is without cost or obligation , just to show you the comparisons that’s it, send your statement and youll see for yourself
Allan A*** | Senior Analyst
Sekure Cost Review
Tel###-###-####
Fax###-###-#### *** ***
We take our customers privacy seriouslyIf you feel you've received this email in error, or if you wish to change how we communicate with you, please let us know by emailing us at ***Now in this email he’s telling us how he’s going to lump us in with other companies to get us better rates, ectThat does not sound to me like a very promising ventureAlso he wants us to send PERSONAL BUSINESS INFORMATION to him that has our account numbers and personal information on itAll in all, he was very rude, pushy, insulting and was a down right JERK

I just wanted to say Thank You and commend MrNeil C*** for assisting the Balch Springs Chamber of Commerce with an issue for our organization The level of professionalism and communication was simply impeccableHe deserves stars** *** *** *** *** ** ***

SpammersInsulting and pushy for no reasonWouldn't use them for any reason after their recent sales call

They are reliable, although it didn't work out for us, only because the terminal working work on *** and *** at the same time

I was initially a little hesitant on switching to Sekure Merchants based on the review onlineBut so far my experience with them has been greatThey are very responsive to my emails, usually getting back to me within an hour; versus my previous processing company who usually takes a day to respondThe dedicated relationship manager is a definite plus

I simply want to let you know how great it has been to work with Michelle G*** over the past year or so She is quick to respond, and she is really great with explaining things to me so that I can understand what are sometimes technical issues I am so glad she is our representative for your company

Jamie and her team at Sekure Merchant Solutions is an AteamWhen I place a call or email they are prompt to get back with me and have ALWAYS helped with my requestI have recommended this company to others and will continue to do so

I recently had the pleasure of working with Katherine B***She was outstanding with the way she handled my account I was having a problem accessing my account on line and she went above and beyond trying to get my problem solved She was always very pleasant and professional whenever I spoke with her and is an asset to your company She definitely deserves a star rating

I have had several good experiences with Sekure since they have been with our company
Any time I have a question or problem, they are always ready and willing to help
No waiting for days, or holding on the line forever They are always professional
and very nice

Daniel has been so helpful and always responds to my questions and or concerns He does his job well

We've been using the service now for almost years I'm satisfied The ease of use is perfect and more so the customer service I needWhenever I've got questions related to the service, their prompt response is second to noneOur Customer Service Rep, Luke C*** works seamlessly to provide fast and detailed responses to answer any of my questions or solve the few hiccups we experienced along the way
Fact of the matter is as simple as this: If I was not satisfied with the service provided I would not continue the service Our Continuous use, for almost years, speaks for itself

***, thank you for bringing this to my attentionWe are incredibly sorry for the unacceptable way you were treatedWe have added your phone number to our carefully maintained Do Not Call list, so you will not receive phone calls anymore If you would like to discuss this any further,
please feel free to contact me at ###-###-####

As the Co-Manager for our small, independent *** *** practice, I am responsible for reviewing vendor costs in order to minimize those expenses When Sekure Merchant Solutions contacted us the second time in years, we were willing to explore an option with them, and we were wise to do so Certainly, they have saved us money regarding transaction fees and monthly fees What I did not anticipate was the downright fun I would have with my support team there My first contact person after set up was Kathy HHour Senior Accounts Manager She answered all of my questions, and even anticipated some As well, she was friendly, and was not afraid of having a sense of humor during our conversation She, "regretfully", in her words, handed me off to my Concierge Service for all of our subsequent needs I found that I did, indeed, have need to contact my new team, and that person turned out to be Lauren F I certainly did not expect yet another delightful, knowledgeable and competent representative, but that is, happily, what I encountered Lauren and I have had occasion to interact by phone and email, and all of those interactions have resulted in my needs being completely satisfied Keep up the excellent service, Sekure!