Sekure Merchant Solutions

DO NOT EVER DO BUSINESS WITH THIS COMPANY! I was lied to from the very beginning Someone called me and said that I had asked for a return call from co-worker of his THIS WAS A LIE I am not in the position to make decisions regarding our credit card processor so I never would have asked for a follcall I was basically called a liar Somehow they got through to the owner and through their rude, pushing behavior convinced him to switch companies We now have a funding hold on our account for a transaction that is “over our limit”, never had a hold before When I asked, I was told they sent a notice (it cannot be found in any email, spam or otherwise) and unless I send them proof of the transaction AND months of OUR bank statements they will not release any funds Now I am being told that they will charge us outrageous fees if we cancel days later and we are still not receiving any of the "notices" from risk assessment and still haven't received our money, yet they continue to take fees out of the account STAY AWAY!

I was contacted by Nicholas O'C*** regarding changing my merchant services account to their company After reviewing the information, I told MrO'C*** that I was going to just stay with my current processor MrO'C*** refuses to take no for an answer and has been harrassing me via the telephone He has called from the original number until I blocked that number after telling him no a few times Then he went to a ###-###-#### that after him calling several times, I also blocked Today, June **, he is calling from a number that just says Unavailable and out of area On Monday, June **, after not being able to get him to see that I was not interested, I sent him an e-mail stating that we were not interested

I had difficulty getting a ticket fundedMichelle of Sekure Merchant Solutions
kept on the case until I did receive fundingI would not hesitate to recommend this company*** *** ***

Stephanie J*** has been a delight to work withShe often reaches out simply to make sure that things are going well and that we are happy with the service provided by Sekure Merchant SolutionsFrankly I could not be happier with your company and always recommend it to other business owners

Yesterday, I had very positive experience working with Sarah on a problem I had with my monthly statement She resolved the problem immediately and did so in a very professional mannerI would give her a sixth star if it were available!

This company keeps calling my office I have explained that I am not in need of their services and I would not be giving them any information regarding my business' acceptance of credit cards since I have never done business nor have heard of this company beforeThey have called for days in a row, multiple calls even AFTER I and my staff have requested that they STOP calling

Danny Tremblay at Sekure Merchant Solutions is what good ole' customer service is all about, especially in today's world where that has become a lost artOur company has worked with him for a very long time and he is RELIABLE in every sense of the word!!!! He gets the job done! Even if I have called and haven't left a message, he still takes the time to return the call back to the number that showed up on his caller ID!!! No one else does that anymoreNo one else care's enough about their customer to take the time to be as attentive as Danny is!!! Danny cares about you and the company that you work for, while while making sure that your needs are met in every way possibleHe is professional, he is accurate, he is dependable, he's great at helping you understand any question that you may have, and the bonus is that he is friendly!!! Yes, he is a combination of all of those thingsI HIGHLY recommend him, and those recommendations are not earned easily by me

I just went through a very difficult situation that was resolved quickly and smoothly by a wonderful Sekure Merchant employee named Mandy CottonI am so glad I had the good fortune to have her on my side on this and I will stay with this company because of both her business and people skills

Michelle G*** is one of our reps She is always nice and very helpful when I speak to her

I have never!! been treated as badly as the reps who call my office They have called numerous times and have been disrespected each time They are very evasive about why they are calling Today, after the third time saying that we are not interested, Bradley S*** replied "Suit yourself"The last time two times they called, I spoke with the same rep He insisted that he had not called the week before and insisted on speaking with the person in charge When I told him that we are set, numerous times, he said "that's not your decision to make" Very argumentative, disrespectful and rude I have never been treated so badly numerous timesMy coworkers overheard our exchange and were shocked! I don't get truly angry very often but these calls cross numerous professional lines

Sekure Merchants and Stephanie have been great to work withThe team is always responsive and are persistent in trying to resolve any problemHighly recommended!

Secure Merchant and their team are very friendly and professional They go above and beyond to make sure their clients are satisfied with their products and servicesHighly recommend them for all of your credit card transactions

Justin A*** is our Rep - he has been more helpful than any other company that I have dealt withHe answers my emails promptly and has taken care of every problem I have encounteredEven though we are a very small business, he treats us as if we were his most important customersThank you, Justin! - *** - *** *** ***

Karen S*** is an awesome employee She helped me get my issue straightened out with no problems whatsoever It was a pleasure to work with her and she is now my contact for getting any changes or issues taken care with my accountI appreciate her time and consideration***

Laura B*** is my account manager and she always does an incredible job for us! She is very responsive to our requests and she follows up to make sure that our problems are resolved

I have had calls in less than minutes from your officeThe first woman told me "I will continue to call until I reach the proper person." I told her no, remove our number from your listShe then gave me a ** answer that since I am a business I am not allowed to be on a do not call listThis is not a do not call list, this is a business owner asking to have her number removed because repeated calls after being asked to remove our number and to stop calling us is illegal and Sekure Merchant/Sekure Cost or whatever you want to call yourselves with each call using the same number after being asked to cease and desist is harassmentShe then proceeded to tell me that she was not harassing me and that she will not remove meAs I was sending in a complaint, minutes later the phone rings again with another woman refusing to remove our numberSo now we have calls on 7/*/at 1:15PM and 1:18PMGuess what? Another call just came in from a gentleman who when asked if he was Sekure Cos

Our rep, Michelle G***, did a fantastic job with a difficult issue we were havingShe was always professional and went the extra mile in staying in touch with the necessary people till the issue was resolved!

They are reliable, although it didn't work out for us, only because the terminal working work on *** and *** at the same time

As the Co-Manager for our small, independent *** *** practice, I am responsible for reviewing vendor costs in order to minimize those expenses When Sekure Merchant Solutions contacted us the second time in years, we were willing to explore an option with them, and we were wise to do so Certainly, they have saved us money regarding transaction fees and monthly fees What I did not anticipate was the downright fun I would have with my support team there My first contact person after set up was Kathy HHour Senior Accounts Manager She answered all of my questions, and even anticipated some As well, she was friendly, and was not afraid of having a sense of humor during our conversation She, "regretfully", in her words, handed me off to my Concierge Service for all of our subsequent needs I found that I did, indeed, have need to contact my new team, and that person turned out to be Lauren F I certainly did not expect yet another delightful, knowledgeable and competent representative, but that is, happily, what I encountered Lauren and I have had occasion to interact by phone and email, and all of those interactions have resulted in my needs being completely satisfied Keep up the excellent service, Sekure!

I recently had the pleasure of working with Katherine B***She was outstanding with the way she handled my account I was having a problem accessing my account on line and she went above and beyond trying to get my problem solved She was always very pleasant and professional whenever I spoke with her and is an asset to your company She definitely deserves a star rating