Sekure Merchant Solutions

Jamie*** *** has been our Relationship Manager for a few years now and I have nothing but good things to say! She follows up periodically to make sure everything is going well, has always been attentive and helpful when I've had questions about our rates or billing Most recently we had a technical issue with our credit card processing which turned out to be our software, not a merchant issue at all, and she still went above and beyond to help me get things resolved on our end I've also recently worked with another member of her team and she was very helpful and pleasant to work with as well Can't say enough good things about Jamie!

The service I received was great Always able to reach the right people when there was a problem We were told in the beginning that we could run credit cards thru our POS system That was not correct, however we did process thru Sekure Merchant Services for the stores that did not use POS

Jamie-Lee has to be the most upbeat, positive person I have ever dealt with in the business world She was professional, courteous and happy to answer all my questions, and very patient with my lack of knowledge regarding the PCI Compliance difficulties I was having Right away she knew something was not right and took the time to be sure everything turned out in the best interest of my company's welfare She deserves to be recognized for her hard work, dedication and obvious sincere concern for her customers!

Stephanie Landegrine is the best rep both on the front end for purchase and on the back end for support
Give her a big raise She has earned it
Mike Brooks

I have had very good luck working with Moe at secure merchant solutionsMoe has been very helpful in getting my accounts competitive and working wellI would recommend working with Moe

Do not get involved with these peopleThey say it is 100% risk free but then try to charge $for early termination Don't believe their lies

Jamie L** *** and her team are very quick to respond to my request's and question's regarding our account I have been very happy with the service they provide

SekureMerchant signed our company up with *** *** *** to process our periodic credit cards sales in April After many months of limited credit card transactions, we asked them to initiate a cancellation of our account due to it not being worthwhile for us We are being billed a monthly fee by *** We were told we had a three-year agreement and there would be a cancellation fee of approximately $ We told them we were unaware of any such long-term agreement We were sent a copy of terms and conditions indicating such, but we informed them they we were never shown those at the time we signed our agreement They eventually told us that *** would cancel our contract after we told them we were going to go to Revdex.com and file a complaint At this time, no cancellation has taken place

We have had a great experience with Sekure Merchant SolutionsThey are quick to respond when we have an issue and just as quick to resolve all issues

Great company overallOur relationship manager, Dexter T***, was extremely helpful She not only helped us become compliant, but also responded to all and any of our questions and concerns and went out of her way to help us with a complex issue Great service!

So far it has been an excellent experienceThe company has fulfilled their promises and are providing an excellent serviceDaniel S*** has been a pleasure to work withHighly recommend doing business with Sekure Merchant Solutions

I'm very happy as a new client to have people I can talk toJames was great at getting though my 1st issueThanks Sekure

I had the best experience with my Relationship Manager, Andre G*** He helped me with my Merchant Account which had a large deposit that was on hold for verification process He was able to get my account increased immediately and the holding funds released (which was going to take approximately 3-days - but he got the funds released in a day) Thank you Sekure Merchant for having such a great person to work with!!!

Very helpful in a polite manner

Brian W*** was excellent at teaching me Credit Card Brian was very patient and answered all my questions and was friendly and a pleasureIt is not just about getting the best rate (which we do), but friendly customer service......because I don't know what Brian knows in regards to HIS line of work It was refreshing to not feel like I was putting someone out for not knowing what they doThank you Brian for the excellent service

Great Rep., fast service with issues and problems

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIf I am contacted by the company again, I will file another complaint
Sincerely,
*** ***

Sekure was able to negotiate a lower rate than we were able to get on our own They have handled any updates, questions or problems we have had with the credit card merchants upon notification by us

Cassandra is a customer service rep that always stays in touch with you and is always there when you need her for anything, even if it is not in her wheel house She goes above and beyond what is required of her to help you and you can tell when you are talking to her from her voice that she always has a smile on her face You never talk to her without hearing that smile in her voice and that means alot She is a very valued person to me and should be to you Prior to getting her, I dreaded calling the customer service center because I never got results and they sounded automated, so needless to say I am super excited to have Cassandra on my side
She is Awesome and I am glad you have her
Thank you,
*** ***
*** *** *** ** *** *** *** *** ** *** ***

Recently had a concern, and Sekures employee was right on the problem, with a call back to check up on the results Then again she sent an email with her contact