Sekure Merchant Solutions

Sekure Merchant and each of the staff that I have worked with, have completely lived up to what I was told to expect when we changed credit card servicesTheir service has actually exceeded my expectations

I have had an extremely positive experience with Secure Merchant Solutions They're super helpful, extremely responsive and incredibly familiar with the intricacies of my business They consistently go above and beyond with helpful feedback and commentary I would definitely recommend them as a service provider for your business A special shout out to our coverage person Lauren F* who went above and beyond helping me research ways to improve our process timing and is always super responsive and insightful

Joel, thank you for taking the time to bring this to our attentionWe certainly respect your wish not to be called again and have placed your phone number on our Do Not Call listI apologize that this wasn't done when previously requested, you will no longer be contacted from our company

My business is 30+ years and from time to time I am so impressed by someones employee that I feel I must take the time to let them be recognized We had never thought about taking credit cards as we deal with mainly corporate purchases but it appears that Corporations where using corporate cards to make furniture purchases So we shopped around and signed up with Sekure Merchant Solutions What a ray of sunshine! Turns out that credit cards weren't really our thing and after 18-months have decided to remove them from our payment options In the beginning I was introduced to Bryan W*** I kept his info as I thought I might need him Byran remembered my company and my self and made what could be an ugly maze of who was the last person you spoke to and so forth into a email, phone conversation, signing a cancellation letter and I'm out I can image how good this company would be to work with if I really got a lot of business from clientele rather than just looking for a way to get out of our contract I highly recommend Sekure and Bryan

Thank you Ryan for your help today you really helped me to solve some problems with my account look forward to having you help me further thank you again

I want to thank Sekure Merchants for their pro-active and quick response to a processing problem between our credit card gateway and our credit card bankThe problem was quickly resolvedI had emailed Sekure to let them know a batch had not processedThey responded saying they were already working onThey updated me with status and within an hour everything was resolvedVery much appreciated!!

You have a wonderful asset there.Her name is Marisa F* She is compassionate, friendly, very communicative and well spoken She knew all the answers and work-arounds to my complicated issue without putting me on hold to check with supervisors (very annoying) She has definite knowledge of her companies abilities Marisa is the reason I am still with your company Thank you so very much Marisa!
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Laura B*** was a big help in my Company Receiving reimbursement from a cancellation fee from our former Credit Card Merchant I'm looking forward to working with her for any of our future needs

Extremely poor customer service Bullying potential customers is bad business practices Let's be clear, NO MEANS NO!!

The team at Sekure Merchant Solutions has been excellent to work withI've experienced first-class service, expert advice and excellent pricing from the beginning!

Robo called timesTold company to stop after callsCalls kept comingOne guy called me minutes after telling the same guy to stop all calls from his companyWhen I told him I had just told him not to call he hung up on me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is reluctantly satisfactory to me and the matter has been resolved The company would do well to assume that their clients do not know everything about credit card processing and speaking in such speech can lead to miscommunication For example, I assumed a "batch" hasn't come through, meant that my account was not activated yetinstead the company thought I knew that no cc transactions had come through "Batch" was not a familiar term to me The representatives were pleasant to speak with and helped me see through the issues however at times it was difficult to reach them as was IUltimately I accepted their offer with hopes we both can learn from the experience
Sincerely,
*** ***

Marybeth *** C*** has been such an asset during the transition from setup/marketing of our new accounts to the final implementation As a not-for-profit organization, she understands our concerns regarding fees and advocated to have credits applied due to our lack of understanding regarding the "security" protocol procedures We look forward to working with her going forward*** *** *** ** *** *** *** ** *** *** ***

I am a small business owner in Phoenix, AZI just got a phone call from Charles B*** of Sekure cost review, a company owned and operated under Sekure merchant solutions
MrB*** informed of the names of other employees there who have harassed me in the past and said that I had set an appointment with them and they were waiting for me to send them my financial statements for their reviewThis is total ** and when I told him so politely, he became argumentative with me and pushed the issue until I became enraged
Even if it turns out that this Compa my is not running a total scam, I would never do business with themI'm not sure if Charles is a failing cold call sales rep who's job is on the line but I really did not appreciate the way he spoke to me when I asked him to remove my number from their call list and to never call me againI had to be put on the phone with his supervisor to get that arraigned
Very unprofessional and harassing in these times of hacking and identy theft scams, the last thing we need is a sad pun for a Secure financial company pushing peoples buttons who are already upset about how insecure our information really is

We have had wonderful service with this Company and our rep., Bryan W*** Whether answering email or phone calls, MrW*** is extremely prompt and handles our business with courtesy and efficiency He is much appreciated!

Sonya, I am terribly sorry this was done when previously requestedRest assured, I have placed all phone numbers for all locations on our Do Not Call list, you will not be contacted again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This company keeps harassing my company and will not provide any information other than they want my merchant account informationI have asked them to stop calling to no avail

Our company has just changed over to Sekure MerchantWe had a smooth transittion over and have been very pleased with our serviceJoshua C*** has been extremely helpful getting everything set up the correct way and answering all of our questionsWe are very exited to be working with Joshua and have been completely satisfied with our service

Thank you to Sekure Merchants for helping my organization set up customer profiles and automated recurring billingThis functionality streamlines payments and improves efficiencies for the staffThank you for working diligently on getting a new account set up in a timely fashion