Sekure Merchant Solutions

Sekure has done a good job for the past several years In particular, Michelle, our relationshi representative has been very helpful in resolving some questions about recent statements She has been very thorough with the research and stayed in contact with us regularly

Sekure Merchant Solutions has been trying to get us to switch our credit card processing provider to them for years nowGranted, their rates are somewhat lower than what we're paying now, and I was finally considering making the switch to their company, but not after my most recent exchange with RushanWhen the receptionist answered his call, he told her he was a representative of our bank (untrue) and that I had reached out to HIM and was expecting a phone call back (also untrue)When I picked up the call I was a little bewildered as to why the receptionist told me he was from our bank but he identified himself as being with Sekure Merchant SolutionsHe mentioned something about calling me last week and I didn't take his phone callI did not receive a call from him last week, and I was out on Friday so if he called that day of course I couldn't take his call! My CFO and I have both decided we will NOT do business with someone who represents themselves under pretenses...imag

The serviced we received from Bryan W*** was top notchHe resolved ALL of our issues in a matter of minutes and even followed up to make sure all was still wellThanks for everything

I feel Bryan has been very helpful from the very beginningEach time I call he has handled my problems very professionally*** *** *** ** *** ***

Got a call from someone saying his name was Brian H*** Requested to be put on do-not-call list and he told me he had no such call list and that I was being rude When I asked for contact information, he hung up

***,Sorry to hear that - we're absolutely removing your co-ordinates from all systems and you won't be contacted againthank you for bringing this to my attentionSorry you were inconvenienced

Bryan W*** is the best!
Bryan did a wonderful job helping us set up a gateway payment plan and making this transition to a new provider really simpleHe was very clear with instructions, prompt, patient and knowledgeableYou guys are very lucky to have him as an employee!
Thank you Bryan!

Dealing with Lauren F* at Sekure Merchant has exceed all expectations She is a true professional whose knowledge and helpful personality helped us get our business on track

*** ***, thank you for bringing this to our attentionWe absolutely respect your wish not to be contact, or interested in our serviceI will be reviewing with the employee and her supervisors, as well as providing additional trainingI have added your information to our Do Not Call list, you
will not be contacted again I am very sorry that you felt your privacy was not being respected, we would never request information that would identify you, your customers or your employees in any way, that being said I will be following up with the employee to ensure proper procedures are following and only the necessary information is being requested, such as processing rates and feesIt it never our intention to misrepresent the company, and I apologize if the conversation was not handled correctly and incorrect information was provided to youOnce again, I am terribly sorry you request to not be contact was not honored when you initially requested, and I very much appreciate you bringing this to our attention and giving us an opportunity to provide additional training

I most always work with (Desi) Desiderio C*** at Sekure MerchantsHe is always a pleasure to work and very quick to take care of any issues that we have I appreciate the great Customer service:-)

I worked with Sekure Merchants support (Laura B***) today to go over my statements and charges as we are new to their processingLaura was excellent in explaining all of the charges and how our accounts were set up for these chargesI made my work a lot easier when explaining to the ***Thank you LauraExcellent explanation

Bryan Winters has been a very positive help to me during my set up with ***I would not be with them if it wasn't for Bryan's helphe has walked me through the whole procedure and still helps me with any problems I have.He is a very big asset to your company

I inherited the relationship with Sekure Merchants from my predecessor I did not however inherit a clear transfer of access information for our accounts I have worked with Jackie A in the past who has been most helpful in resolution of issues rather quicklyI have recently been working with Lauren F on a website access issue and she has been diligent, optimistic and very efficient in presenting a short term solution while working on a long term resolutionI had a workable solution very quickly Very knowledgeable and pleasant to work with while tackling a challenging issue, Thank you, *** **

Jackie A*** has been very helpful to me in resolving my questions and concerns about the credit card services she provides through her company She is very professional and handles things efficiently and effectivelyI am appreciative of all her hard work in assisting me*** **

Nicholas of Sekure Merchant Solutions contacted me on 8/**/after a colleage had obtained information from me I asked him to simply fax the results to me, but refused until I listened to what he had to say I started listening to him, decided I was not going to switch and he got rude with me, almost insisting that I should change right now with them I told him NO and he wouldn't quit talkingI again said NO, not interested and hung upHe called again 9/**/times and tried to tell me to listen to what he had to sayI told him I would report him because he wouldn't quit calling Told him he was too pushy

***, thank you so much for reaching out and bringing this to our attention.The remaining credit has been issued and will appear in your bank account in 1-business days Gabe has since spoken with a representative in our office and she explained that the account is being closed without
fees and we have issued the ACH credit I'm very sorry for the way this was handled, we strive to provide excellent customer service every time, I think there is a great training opportunity here

We have been a customer of Sekure Merchant Solutions for years and have always been extremely pleased with the service they provide
But, I would like to send a special thanks to our Relationship Manager, Danielle B***, who has gone above and beyond to give us the best possible service
She spend the time necessary with me, on the phone, to answer all my questions and solve my problem She is a very pleasant, polite and knowledgeable representative of her company, and they should be proud to have her as an employee!!

Asked the representative who just cold called us to take us off of their list and he was very rude and hung up on meIf you continue to call here I'll register a complaint with the FCC

JUST LIKE THE OTHER COMPLAINTS I HAVE READ FROM THE Revdex.com WEBSITE ON THEM I HAVE BEEN HARASSED TO THE POINT TO WHERE I CAN'T EVEN DENY THEIR CALL BECAUSE THEY'LL USE SOME OTHER NUMBER THEY HAVE WASTED MY TIME TYING UP THE PHONE I NEED TO SERVICE MY CUSTOMERS HOW MANY TIMES DO I HAVE TO REPEATEDLY SAY I AM NOT INTERESTED SERIOUSLY THEIR AGGRESSION IS INTOLERABLE I DEFINITELY WANT TO BE PUT ON A DO NOT CALL LIST LIKE THE OTHERS

*** P** | Relationship Manager
P###-###-####
F#-###-####
***I would like to highly recommend *** for the job she is doing I was ready to leave this company as there has never been a rep that I could talk with or help me solve problems Since she has become my rep she has helped me solve some major (For me) problem we were having and I appreciate her help so very much She is patient and very understanding that not everyone in this age of technology is exactly tech savy Thank you ***