Sekure Merchant Solutions

Jackie A***, Relationship Manager for our company DFR Apparel Co., Incdid a tremendous job in reviewing our account and making sure our account was up to dateHer communication skills are greatA+

Secure Merchant Solutions - Mandy C***, customer relations managerMandy helped review my statement and explained each line item She found that I was paying for a serivce I was not using so she removed it and saved me $ She was professional and thorough

MrB***, I have reached out to *** *** and assured him there will be no further contact from our company I have also launched an internal investigation to find out how this happened and how to ensure future prevention The phone numbers provided have been added to our
internal Do-Not-Call list, which is carefully maintained

I was contacted by BrittanyShe was very respectful of my time, busy schedule and the time difference from New York and HawaiiHelpful, informative, clear and concise, efficient and quickThank you!!
*** *** *** *** *** * *** *** ***

Laura B*** is a pleasure to work with and went out of her way to help me

From day one Sekure has been a fantastic company to work with for our small business needs Their technology works very well and any time we've had a problem we've been able to address it almost immediatelyAny time we've had a question they've been eager and happy to take care of us Everyone we've dealt with has been friendly and professional and even check up on us from time to time

Overall the experience was good We did have to cancel our services with them due to other business reasons, but the customer service when doing so was awesome Shant, one of the Relationship Managers, exceeded expectations and was very helpful THank you!

My company has been with Sekure Merchant Solutions for over a year now and they have been a real pleasure to work withThey have an incredible staff and are always quick to answer any questions or to help in any way they canThis is especially true of our representative, Moe G***, who has always gone above and beyond to provide us with excellent service

We had the pleasure of working with Samantha S*** last month and this month with issues we were having with the new installation of gas and diesel pumps and Ruby system She was very helpful and did her upmost best to get the information needed to get us up and going Very pleasant and knowledgeable lady*** *** *** ***

Ryan Rwas a big help for my business!!!

Have been dealing with Kumar P*** of Sekure Merchant Solutions and he has done an excellent job getting new lower rates, also informing me they can process American Express cards at a lower rate which was not allowed before He did a great job Also has been in touch with me when ever there is any major changes with our account

My business was repeatedly called by someone named Joey who would not leave a message (we're on the do-not-call list, by the way)The whole thing seemed fishy- "we'll save you money at no charge"They wanted me to send them a copy of my merchant services statement and I told him I didn't have time and wasn't interested in their servicesHe tried to guilt me into sending my statement by claiming to write a "long personal email" that most likely took him about minutes to typeHe had a poor attitude/tone while on the phone and was very pushy and unprofessional

April, the original feedback in the form of a Revdex.com review on 01/** was addressed and your were placed on the Do Not Call list, we were able to locate the business phone number in our system from the email address you provided in your reviewI can confirm that you were placed on the Do Not Call list,
as I show no outbound calls were made to your practice as of 01/**If you feel the issue was not resolved in the original review, please call us at ###-###-####

Karen S*** is a wonderful account manager ! Responded to all my questions and requests beyond my expectations in a timely fashionWas surprised with the level of customer service provided by a credit card processing company*** ***, Controller, Medical Center at Ocean Reef

Very helpful

As always, my rep Stephanie L*** was responsive and helpful She promptly responded to my inquiry and resolved my questions, I appreciate it

I have had several folks form the Sekure Merchants call to give the company a free quote for credit card processingWhen you try to explain why you don't want to go with them you are harassed and the last two folks just kept calling and calling This past week I had the Senior Analysis call Helen O*** who referred the account to an Account Manager David W***
Not only did he explain over the phone out great you were he was trying to get me to sign off on changing over before I saw things on paper Once I received the report I politely declined for our own reasons and he calls me and continue to harass me stating I was the wrong person to contact and then kept saying just try and you can leave in forty five days and would not listen
This is the second time an Account Manager has treated me this way and you don't talk down to potential customer or talk over themI finally ended up hanging up on David

We are a small Hotlel in Miami Beach using the services of Sekure Merchant SolutionsWe have been working with Karen S*** for a while as our personal contact She is always very professional, helpful, and concerned about any issue we have regarding chargebacksI really don’t know what we would have done without her help

Can't say enough about the customer service, Ryan R***, recently providedHe went above and beyond in his explanations and recommendations for our merchant accountI was not on board with this company when our contract was agreed upon, so Ryan needed to educate me from square one, as well as, address my current issue of processing a large sum transactionRyan was patient, courteous, and professional throughout the encounter and he is definitely the reason that we will probably renew with Sekure Merchant Solutions when our contract comes up for renewal(This is big turn around since I was planning on not renewing up until speaking with this customer service representative.) Ryan answered my questions thoroughly and solved my problem(s)I give him a "10"
for satisfying this customer!!

Daniel S***, my contact at Sekure Merchants has been above and beyond helpful for me and my company We have expanded and found it necessary to add entirely different businesses in our area Daniel made the transition smooth and did it timely! I would highly recommend Sekure Merchant Solutions as a credit card processor and Daniel Striet, as a great contact He ALWAYS returned my call when I left a message Daniel is a perfect example of Management's dream Customer Service Representative!