Sekure Merchant Solutions

I was just made aware of this by the sales manager - there are two systems hereOne updates immediately, one takes 24h (but can be manually over-ridden)We have updated ALL systems to ensure you're not called further.Please keep me in the loop if that's not the case (call the main line and ask for the Customer Service Manager, that's me)

To whom it may concern:
RE: Evelyne B***
As anyone in business knows, the task of managing your credit card processing is a task somewhat related to cleaning the bathroom - you know it's necessary but it still stinksThankfully, I have Evelyne B*** to rely upon when I have questions or need assistanceShe is always available no matter the issue and is extremely knowledgeableShe finds the right answer and gets me what I need to make sure my business functions at that next higher levelShe is willing to be on the phone for hours while technical assistance helps me set up my new machinesI don't know what I would do without her! She is awesome!
--
*** ***
*** *** *** *** *** *** * *** *** *** *** ** *** ***

I had to close my store due to end of lease Mandy (my representative) was very helpful in discontinuing service with the Credit Card Company It was a pleasure working with her

We just received our new upgraded terminal and pinpad I worked with Dexter Tand she was fast, professional and a joy to work with She helped us every step of the way, from the delivery all the way to the programming She is so easy to talk to when you aren't "tech savvy" and always follows up to make sure things are running smooth We have been a Sekure Merchant customer for over a year and highly recommend them And if you get the oppurtunity to choose your Customer Service Rep., I would request Dexter T.!! Thanks Dexter for your SUPERIOR service!

SpammersInsulting and pushy for no reasonWouldn't use them for any reason after their recent sales call

Recently our business was having problems processing with a particular credit card company For two weeks I worked with the credit card company to resolve this issue to no avail I then called Dex at Sekure Merchant Solutions After getting the details she began working on the issue and in one day had contact information and faciitated a fix for the problem I was having Thank you Dex for helping us make our client happy! *** ***, *** *** ***, Reedsburg, WI

Like numerous others have already stated, I had trouble getting this company to disengage their sales calling tacticThe person calling me was Danielle Gallant, and in all honesty, I only gave her one chance to stopThis being the 3rd time she called, knowing that I was out of the office but would respond to her email request when I got back, I decided to ask her to take my name, number, and company off her list, and not call againWhen she didn't stop her tactics, and kept talking, I hung up on her

I was contacted by BrittanyShe was very respectful of my time, busy schedule and the time difference from New York and HawaiiHelpful, informative, clear and concise, efficient and quickThank you!!
*** *** *** *** *** * *** *** ***

This company calls our office one to two times a day I man name Jordan They insist they aren't selling anything They've been told repeatedly that we aren't interested and not to call and persist in calling It is harassment and must stop This is the first step The next step is having to hire an attorney

Overall the experience was good We did have to cancel our services with them due to other business reasons, but the customer service when doing so was awesome Shant, one of the Relationship Managers, exceeded expectations and was very helpful THank you!

Ryan Rwas a big help for my business!!!

Jackie A***, Relationship Manager for our company DFR Apparel Co., Incdid a tremendous job in reviewing our account and making sure our account was up to dateHer communication skills are greatA+

We had the pleasure of working with Samantha S*** last month and this month with issues we were having with the new installation of gas and diesel pumps and Ruby system She was very helpful and did her upmost best to get the information needed to get us up and going Very pleasant and knowledgeable lady*** *** *** ***

My business was repeatedly called by someone named Joey who would not leave a message (we're on the do-not-call list, by the way)The whole thing seemed fishy- "we'll save you money at no charge"They wanted me to send them a copy of my merchant services statement and I told him I didn't have time and wasn't interested in their servicesHe tried to guilt me into sending my statement by claiming to write a "long personal email" that most likely took him about minutes to typeHe had a poor attitude/tone while on the phone and was very pushy and unprofessional

I have been in business before there were credit cards, so I have been through a few!! I have never had the quality care and personal service that I have recieved from Sekure Merchant SolutionsThey always answer or get back to me in a couple of minutes They all want your business but many do not follow through, Gary A*** is my personal contact and he is always there formeI really appreciate that

My company has been with Sekure Merchant Solutions for over a year now and they have been a real pleasure to work withThey have an incredible staff and are always quick to answer any questions or to help in any way they canThis is especially true of our representative, Moe G***, who has always gone above and beyond to provide us with excellent service

Laura B*** is a pleasure to work with and went out of her way to help me

*** ***, Relationship Manager with Sekure made it easy to resolve our issue He took the time to find the facts and assure us that everything was resolved, leaving no doubtI really appreciate his professionalism It is very important to us that we have a "Go-To" person who is a living being and can answer the phone/email

As a new client, Shawn F*, our relationship manager was very polite & courtesy-Took the time to answer questions and explain in detail information that was not clear

I had a very good experience working with my rep Katherine She was very helpful and understanding