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Address: 2440 Camino Ramon Ste 200, San Ramon, California, United States, 94583-4326
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Customer Name: *** C
r: *** A Door to door salespeople came to my house. He misrepresented himself as an agent for ADT security (my current security company). He told me that I was due an upgrade to a digital system because ADT did not service my old equipment anymore. He sold a SAFE SECURITY system to me. He had his installer come out that evening to install the SAFE SECURITY system. The technician removed and threw away all of the ADT equipment. The next morning: I contacted ADT and found out the salesman did not work for ADT, and my system was good. I advised ADT I was keeping their system, and they had to send one of their technicians to install new ADT equipment. I called SAFE SECURITY, to cancel the sale according to the terms of the contract. I sent a written cancellation to SAFE SECURITY, registered mail, according to the terms of the contract. I called the sales person to cancel the contract and remove the SAFE SECURITY System. That evening the same technician who installed the SAFE SECURITY system removed all of the SAFE SECURITY equipment. All of this happened in a 24 hour time period. I do not have any equipment from SAFE SECURITY. I do not have any service from SAFE SECURITY. Yet, every month, I receive a bill from SAFE SECURITY. Every month I call SAFE SECURITY to complain, and I do not have their system or service. Every month, a “customer service” rep from SAFE SECURITY acknowledges that I am not a customer, and I should not have been billed… and I have a zero balance… and I won’t be billed anymore. Every month the same story, I get a bill, they apologize, they say they will credit my account, the lady I talk to remembers she talked to me last month. I have asked them to correct this problem, stop billing me and remove all charges. I have asked for confirmation from them in writing, but They have not sent one. Please help me resolve this situation. Thank you.
Date: ***
Revdex.com Response: *** Customer ***
The account has been reviewed and the following determination has been made:
Safe Security will honor this Revdex.com notification as a formal cancellation
· The account has been submitted for cancellation.
· No additional monies are due from the customer.
· Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two or more billing cycles for the cancellation process to be completed.
Thank you,
Safe Security
I was told that Safe Security could install and monator cameras around my house. The cameras were installed but never worked properly. After numerious calls I was finally told that they do no handle camerian and that it was another company. Finally got tired and attempted to cancel the service was told to write a letter I did and mailed it to the address I was given. They are still monitoring the house and I no longer live there. Everything about this company is dishonest.
Complaint # ***
Revdex.com Response: ***- Account # ***
Contract Terms: *** Months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to the end of the contract term.
The account has been reviewed and the following determination has been made:
· On *** a contract was signed for alarm monitoring service to include: 1 Garage door, 1 Back door, 1 Front door, 1 Downstairs window, 1 Upstairs window and 1 keyfobs.
· The CCTV Cameras were installed separately
· On *** A Service dealer was on site due to*** application and the customer was advised the CCTV Cameras are not supported by the Alarm.com application
· On *** A service dealer was on site and advised the customer her CCTV Cameras and not compatible to the alarm service nor equipment, the CCTV Cameras are not supported by *** application
· Safe Security will honor this Revdex.com notification as a formal cancelation request
· To resolve this concern, the customer will need to pay the remainder balance of contract in the amount of ***
· Once the balance of contract payment is received, the account will be submitted for cancellation
· Until Safe Security receives the balance of contract payment, the customer will be held to the contract terms
· Failure to comply and pay the balance of contract will result in the account being cancelled for non-payment and placed with a third party collection agency
Thank you
On June 20,2018 at 8:33 am the alarm system started "chirping". The following message appeared on the console: CELL PHONE COMMUNICATIONS FAILURE". I tried to call *** at *** but all I got was placed on HOLD for OVER ONE HOUR. I then tried to call several more times, with the same "NONE RESULTS". At 10:05 am I tried to disconnect all power to the system to silence the ANNOYING CHIRPING. At 11:15 am I finally succeeded in disconnecting the last battery and achieved silence. I have tried to contact *** several times today, June 21, 2018 with no results.
Revdex.com Response***
Complaint # ***
RE: ***- Account #***
The resolution is as follows:
· *** contacted Mr. to advised him that due to an “outage” the system was down.
· Customer requested that we come to the site and re-connect the alarm system at no cost to him.
· A service ticket was created (service ticket #***).
· The scheduled appointment is for Monday June 25, 2018 between 1pm -5pm
· *** will follow up with the customer on Tuesday (6-26-18) to confirm service completion.
Thank you
Safe Security represenative knocked on my door and sold me a updated security system. They promised to pay for the cancellation of my existing contract with Vivint. They did not do this. I was billed from 2 companies *** for almost 18 months. The sales representative also post dated my contract from *** I was lied to all along and feel taken advantage of as an elderly person.
Date: ***
Revdex.com Response: ***- Customer***
Contract Terms: 01/18, 60 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
The account has been reviewed and the following determination has been made:
SAFE Security will accept the letter from Revdex.com, as a cancellation letter.
The customer will be released from the contract terms.
· No additional monies are due from the customer.
· The account has been submitted for cancellation.
· Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Thank you.
SAFE Security
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
about 2 months ago a representative from safe security came to my home to sell me a security system at the time I had a security system under protection *** The representative told me that they were taking over the services for protection 1 and made some changes to my system. About 2 weeks after safe security had completed thier installation protection 1 contacted me that they were still in business and that safe security had misrepresented themselves. I have contacted the company several times to talk with someone to try and ressolve this issue but have not been contacted by anyone from safe security. Protection 1 has contacted me to inform me that safe security has been practicing these tatics in my area of
Date: ***
Complaint # ***
Revdex.com Response: ***
Re: ***– Customer ***
Contract Terms: 4/2018, 60 months, auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 30 days prior to the end of then-current term.
The account has been reviewed, please review the following findings
· Safe Security has reviewed/ listened to the welcome call and *** stated he was not being monitored at the time of installation by any other alarm company
· We have attempted to call *** in attempt to resolve the escalated concern
· Safe Security will attempt to call *** to resolve this escalated concern
Thank you,
Safe Security
Complaint: ***I am rejecting this response because:I sent a counter offer to safe security but have not recieved an answerSincerely
Date:***
Complaint ***
Revdex.com Response: ***
Re: ***– Customer ***
Contract Terms: 4/2018, 60 months, auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 30 days prior to the end of then-current term.
The account has been reviewed, please review the following findings
· *** has received a check from Safe Security's Dealer in the amount of $750.00 to pay his previous alarm provider.
To resolve this concern, the customer will need to pay the remainder balance of contract in the amount of $3030.02
Once the balance of contract payment is received, the account will be submitted for cancellation.
Until SAFE Security receives the balance of contract payment, the customer will be held to the contract terms.
Failure to comply and pay the balance of contract will result in the account being cancelled for non-payment and placed with a third party collection agency.
Thank you,
Safe Security
Revdex.com:I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. Sincerely
My problem is with the communication issue that SAFE has. Due to their lack of response on my phone calls I an now stuck in 2 contracts. One with SAfe and one with my new alarm company. I called on 6/2/18 to let SAFE know that I wanted to cancel my service. She said that department was closed and someone will call me back. I called again on 6/4 and 6/5 and was again told that department will have to call me back. I did get a new alarm company installed in the mean time. I called SAFE again on 6/9 as no one bothered to call me back and was than told I needed to write a letter to cancel my service and that my contract auto renewed in May so I have to pay out the contract, $386.00. NO ONE told me in the previous 3 phone calls I would of been in breech of contract. I would of stayed with SAFE and not gotten a new alarm if they would of told me this in 1 of my previous 3 phone calls. So now I have 2 alarm contracts. Also I guess I am upset that SAFE does not inform you at all that your policy is about to renew. They said I should know that my contract renews in May. I signed up 6 years ago. I do not remember what month I signed my contract. Very poor communication and customer service.
Complaint #***
Date: ***
Revdex.com Response: ***- Customer ***
Contract Terms: 05/2012, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
The account has been reviewed and the following determination has been made:
Safe Security will honor this Revdex.com notification as a formal cancellation
· The account has been submitted for cancellation.
· No additional monies are due from the customer.
· Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two or more billing cycles for the cancellation process to be completed.
Thank you,
Safe Security
Revdex.com:I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. Sincerely
I have been trying to cancel my service with *** since May 29, 2018. I have called 3x and told each time that management will be calling me back. When asked why I am cancelling I explained it is due to the fact that my alarm system no longer works properly (and hasn't in about 8 months) goes off in the middle of the night due to an error that no one can seem to fix without spending hundreds of dollars on an upgraded system. They never sent anyone to come look at the issue. I do not have a service contract with them and when asked if I can speak to someone customer service is telling me that cannot discuss my account that I must stay in the Que and wait for a call back from management. When I asked to speak to a supervisor I was told they are on other calls and they cannot speak to me. There is nowhere on their website that allows you to cancel your service . My account is up to date and paid in full. Please help!
Complaint # ***
Date: June 7, 2018
Revdex.com Response *** - Customer # ***
Contract Terms: 11/20016, 36 months, auto renewal for successive month to month, unless cancelled in writing no less than 30 days prior to end of the contract term.
The account has been reviewed and the following determination has been made:
*** will honor this Revdex.com complaint as a formal written request.
The account has been submitted for cancellation.
No additional monies are due from the customer.
Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two or more billing cycles for the cancellation process to be completed.
Thank you
I started services with *** at the latter part of December 2017. The first week of January someone threw a gas cocktail at my boyfriend's car setting it on fire. The doorbell alerted me that there was some sort of activity, but due to the settings on the front camera,the police couldn't determine who had caused the damage.The following day I spoke with *** and I was told that I needed to contact my internet provider to get the highest speed available. I did that and the highest speed was obtained. Some time in February the front yard camera and the doorbell camera stopped working. I contacted *** and was advised that I needed a WI-FI Range Extender, which I obtained from my Internet provider and I received it on April 7,2018. At that time the front yard camera begin to work but the doorbell camera still didn't/doesn't work. once again I contacted *** about the doorbell camera and the glass breaks. The technician from Absolute came out and was trying to fix the doorbell camera, which he couldn't get working.He contacted Dealer Services band notified them that I needed a takeover switch. He closed the ticket and left.On April 30th, another technician came and brought 3 glass breaks. I was told that the takeover switch wouldn't work. I wouldn't accept the 3 glass breaks, because I had 9 glass breaks. When the technician contacted Dealer Services and spoke with ***, I overheard her tell him with sarcasm,"Wait a minute let me see were to start, because she has a book of contacts with us"After I didn't want to accept the 3 glass breaks she told him to close the ticket. I called *** that same day at 2:31pm to cancel my service with them, because things were not working properly and still today aren't working correctly.May 11, I received a call from someone named John in Dealer Services and he said that he had gotten a large order approved for my glass breaks. I missed his call,so I called back and *** answered the phone.
Date: June 11, 2018
Complaint # ***
Revdex.com Response: ***
Re: ***– Customer # ***
Contract Terms: 1/2018, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 30 days prior to the end of then-current term.
The account has been reviewed, please review the following findings
On 1/30/2018, *** had a dealer out to the residence to resolve the troubles with the outdoor cameras.
On 3/7/18, *** had a service dealer and in attempt to readjust the doorbell camera.
On 3/30/2018, *** had another dealer/ tech out to the residence in attempt to resolve the trouble with the camera and the customer advised she will call her internet provider.
On 4/4/2018, *** has a service dealer out to the home due to glass breaks.
On 4/30/2018 the dealer was onsite and the customer refused service.
On 5/2/2018 a service dealer was onsite and replaced 9 glass breaks sensors and confirmed the signals.
On 6/6/2018 a service dealer was onsite and confirmed and tested all 9 glass breaks and indicated the doorbell issue is due to the internet speed is to slow
On 6/11/2018 *** has confirmed the customer continues to use the alarm service on a daily basis. All of the service is working with the exception of the doorbell camera due to a slow internet speed. The application being use to arm the system is *** from phone Android ZTE Z971 and Android LGE LG-M255
On 4/17/2018 *** applied 2 months of credit to the account in the amount of $140.62.
The customer was not charge for all 7 service visits nor equipment installed.
To resolve this concern, the customer will need to pay the remainder balance of contract in the amount of $2260.91
Once the balance of contract payment is received, the account will be submitted for cancellation.
Until *** receives the balance of contract payment, the customer will be held to the contract terms.
Failure to comply and pay the balance of contract will result in the account being cancelled for non-payment and placed with a third party collection agency.
Thank you
My husband contacted *** on 5/24 to cancel our service. The agent told my husband no problem and processed the request and said our service has been canceled. On 6/4/18 I noticed a charge from the company and called to check on the cancellation. The agent told me our contract automatically renewed and we would need to pay a balance of $524.56. We have been customer's with *** since 2011 which is when we signed our contract. We never renewed our contract with this company. No documents signed but they have the nerve to demand we pay them? WTF?
Complaint # ***
Date: June 6, 2018
Revdex.com Response: ***- Customer # ***
Contract Terms: 5/2011, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
The account has been reviewed and the following determination has been made:
On 6/5/2018, *** received a call from *** and the customer was advised to send a cancellation letter and the account would be cancelled
· *** will accept this Revdex.com complaint as a formal written cancellation request.
· The account has been submitted for cancellation.
· No additional monies are due from the customer.
· Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two or more billing cycles for the cancellation process to be completed.
Thank you
Approximately five years ago or longer, this agency intervened in a issue I was having with this company and they made a commitment to resolve the issue. The status reported back to your agency regarding the matter was resolved. The matter concerned payments Safe Security continued to take out of my account when I had dropped their services. Tonight I was going over my bank statements regarding another matter and noticed that Safe Security was continuing to take money out of my account. The representative I spoke with those years ago did not keep her commitment.
Complaint ***
Date: June 7, 2018
Revdex.com Response: Kenneth***- Customer***
Your Revdex.com complaint has been researched, please review the following findings:
We apologize for any inconvenience.
When the account was submitted for cancellation Safe Security was in the process of transitioning to a new software application and the account transferred as active versus cancelled.
We have corrected the account status and deeply send our apologies
The account has been cancelled.
We have submitted a refund in the amount of $2909.15, to be mailed to ***
Please allow 5-7 business to receive the check
Thank you
Safe Security
Revdex.com:I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. Sincerely, Kenneth
Had a sales person come to my house to talk about installing a door bell camera to my security. *** they had some leftover from memorial day promotion & was wanting to install at no additional charge. He ***d all he would need to do is take a look at my panel to see if I had a 2gig or 3gig. so I let him in. After looking at it he ***d I would for them to install a new panel that would work with the camera. Asked if I was under contract with my other provider & I ***d not sure how long. He ***d he could make a ph. call & find out which he did. ***d I was under contract till 2011. ***d he couldn't do anything & left. Looks like his company checked my credit without permission. Not sure how because I didn't give him any info. Not sure how many other people this was done to but would like to see it stopped.
Complaint # ***
Revdex.com Response
June 1. 2018
Dear Ms. ***
Per our conversation with *** on 5/31/2018. As promised we have mailed the letter of request to have the hard check credit inquiry removed. *** contracts with third party contractors/salespeople (our “Dealers”) who sell ***’s monitoring contracts. Unfortunately, one of our Dealers erroneously checked your credit, was using ***’s credentials.
Please accept our sincerely apologies.
Me and my wife,*** signed an agreement with *** for the alarm service in our home on *** The term of this contract was 24 months.*** the termination date was***. See attached evidence. *** unilaterally sold the Agreement to Safe Security Company whom, unilaterally, raised the amount of the monthly fee to $50.00 (from 36.99 which was the original monthly payment agreed on). Safe Security Company did not send us a letter, as established in the Agreement”, explaining the reasons for such raise. See attached evidence. The service provided by both companies was never to our entire satisfaction *** We proceed to request the contract cancellation avoiding the automatic renovation established in the contract agreement. The first written Request for Cancellation was made on *** see attached evidence. Safe Security Company ignored our request for cancellation, an act clearly against the law and against the Agreement. *** a second written Request for Cancellation was made on *** to Safe Security Company through *** see attached evidence. Every time We called *** and later, Safe Security Company each customer representative gave us a different version and explanation of facts. We just received a collection letter (past due statement) from Safe Security Company with the allegation that We owned the amount of *** We did not receive any service from Safe Security Company or *** nor we asked for it. Furthermore, We dully and timely cancelled the Agreement and owe nothing to either these two companies. Me and my wife are very responsible people and keep a very high credit score that can back up such claim, but We will not summit to this unjustified and illegal money collection process. For all of which, we respectfully request this Forum to order the defendant to refrain from charging, collecting or trying to collect any sum of money to the subscribers (We or Us) and order them to repair any adverse notification to the credit agencies against us. In addition, we request that our collection record and filed maintained by the defendant be closed.
Date: June 4, 2018
Revdex.com Response: ***
Re:***– Customer ***
SAFE Security is responding to your Revdex.com complaint made in ***
Contract Terms: *** auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 30 days prior to the end of then-current term.
On *** called in due to the monthly rate. *** agreed to a reduce rate by $5.00 off monthly for the following six months and a credit of $30.00 total for the previous 6 months of $5.00 off.
On 5/4/2017, A service technician went to the residence to service the alarm system and replaced 3 door batteries.
On 6/23/2017, *** called in due to the charges regarding the service conducted on 5/4/2017. The terms of the contract were provided.
On 1/15/2018, *** called in to cancel, she stated she can no longer afford the alarm service. The terms were given and a copy of the contract was emailed to the customer at: *** in addition to an end of balance letter indicating the balance of $419.56. The customer requested auto pay drafting to be cancelled.
In summary, when the customer’s wife *** called SAFE Security on 2/17/2017 agreed to a lower rate of $5.00 off for six months and a credit of $30.00 equal to $5.00 off for the previous 6 months total $30.00, the customer also called in to have the alarm system inspected on 5/4/2017.
No additional payments have been drafted, due to the customer requested to have autopay stopped. The account is past due in the amount of $260.00
On 1/15/2018 the customer emailed a cancellation letter to Safe Security’s representative ***
To resolve this concern, the customer will need to pay the past due balance of ***
Once the balance of contract payment is received, the account will be submitted for cancellation.
Until SAFE Security receives the balance of contract payment, the customer will be held to the contract terms.
Failure to comply and pay the balance of contract will result in the account being cancelled for non-payment and placed with a third party collection agency.
Thank you.
Complaint: ***I am rejecting this response because: We paid every single month and we owe nothing. We requested the cancellation of the service and Safe Security unilaterally insist on continuing a billing process for a service that is no longer being provided nor required and one that its cancellation was requested on time twice before.
This week we received another collection letter, now Safe Security is demanding*** This is enough, we do not want anything to do with this business. Sincerely
Complaint***
Date: ***
Revdex.com Response: ***
Re: ***– Customer ***
Safe Security stands by initial offer
Thank you,
Safe Security
This is the worst security company I've ever had. I've tried to cancel this service for two years and each time they drag the process out so it becomes too late to cancel for the next year. Their contract rolls over annually so you're stuck with them forever. My next move is to report them to the attorney general of Missouri. I would give them zero stars if I could. A+ rating?? Seriously?? 397 complaints. Would love to know the rating process for ***. What an enigma
Under false pretenses we signed another 3 year agreement with this company. A month before the first contract was up, we had service done to a control panel to fix the battery. The gentleman who fixed it, had us sign a paper, stating it was a work order, but it was in fact another 3 year contract. We did not realize this till we were debited another payment the following month . We called *** to discuss this mistake and get our months payment back. The representative I talked to stated that she was sorry this happened. She took us off the automatic debit , and told us that the contract was terminated. 3 months later, we received a call from a company representing ***, to collect a payment. We were confused and tried to explain to them what had happened. This issue still hasn’t been resolved and I have filed a dispute with the collection agency and trans union.
COMPLAINT #***
Date: May 24, 2018
Revdex.com Response: George Reinert- Customer # ***
*** is responding to your Revdex.com complaint filed in May 2018.
Original Contract Terms: 02/20/15, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
Your account has been reviewed and the following determination has been made:
You will be released from the contract terms.
Your account was sent the ***, ***. *** has contacted ***, *** and requested that your account be closed and to remove any negative reporting on your credit report.
· ***, *** will be sending you a letter of confirmation stating your account has been closed and removed from the credit bureaus.
· *** apologies for any inconvenience this may have caused you.
Thank you.
see Attached document
COMPLAINT ***
COMPLAINT ***
Date: May 24, 2018
Revdex.com Response: Janet***- Customer ***
Original Contract Terms: 6/27/2018, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
Your account has been reviewed and the following determination has been made:
The initial call to report an issue the front door contact
The work order was dispatched to our dealer on 5/17/2018
Our dealer made contact with you on 5/18/2018 via telephone in attempt to schedule an appointment to repair the front door contact trouble and you declined the appointment
*** The Revdex.com Complaint received on 5/24/2018
*** SAFE Security will accept this Revdex.com complaint as a cancellation letter
*** To resolve this issue, the customer needs to pay the balance of contact. The full amount is $1139.86
*** Once SAFE Security receives the balance of contract payment in the amount of $1139.86, the account can be submitted for cancellation.
*** Until the balance of contract payment is received, the customer will be held to the contract terms.
Thank you,
Safe Security
My wife and I purchased and took ownership of our home on *** That existing alarm company on the home says *** but is monitored by SAFE SECURITY MONITORING. After moving in at 7pm on Thursday evening, we woke to find ourselves battling with the tech department of this monitoring system *** morning. After a 45 minute phone call, an "upgraded part being ordered", the call ended eventually with me telling the tech department to turn it completely off. With their sales department off for the weekend, I called their "sales rep***, to notify him, we aren't interested in their services. We have only lived in the home 48 hours at this point. As I explained, *** realized he was losing a potential sale & became combative, rude, abrasive, cutting me off, interrupting, even laughing at us at points. Began bragging about how he's worked their 12 years doing his sales methods. He then told us we are past a "3 day cancel window" , would have to sign a letter which would go in front of a review board and they would notify us of options. I explained we moved in Thursday evening, I spoke to their tech department Friday morning and asked them to completely turn it off, which they did. I called back Monday told them to cancel when *** became very rude in the process. I told him his sales methods are terrible and he's in the wrong line of work. He is purposefully taking advantage of people and that is unethical. I explained I'm reaching out to the Revdex.com for help to resolve this matter. I have never used, utilized, benefited or even paid for their services. I want this cancelled, deleted and removed. We want zero contact from this company moving forward. Terrible service. Poor representation. This "sales rep" is a poor representation for their company and certainly not the way they want to advertise their business on the Revdex.com. Poor service all the way around.
Complaint ***
Date: ***
Revdex.com Response: ***- Customer ***
The account has been reviewed and the following determination has been made:
· Safe Security sent a call tag for the part *** to be returned
· In the event the part is not returned *** will be billed $179.00
Once the part *** has been returned the account will be submitted for cancellation
Please advise the customer to disregard any monthly invoices/statements they may receive during the cancellation process. It may take up to two or more billing cycles for the cancellation process to be completed.
Safe Security apologies for any inconvenience that may have occurred.
I tried to cancel my security service and was told that I had signed a contract that automatically renewed for a 3 year period. I was told the same thing last year and let it go, but this time I asked for a copy of the contract that they said I signed. Once I viewed the contract, I realized that I had never signed it! In fact, their sales rep forged my name and it is very clear/blatant. The signature of the sales rep *** is identical handwriting to my "signature". There is also a page with my so called initials, written in the same format as that of *** It is 100% clear that I never signed this contact, so I demanded immediate cancellation. However, after trying to amicably resolve, they are saying that I still must pay the full amount of the contract.
COMPLAINT ***
Date: May 22, 2018
Revdex.com Response: ***
Re: ***– Customer ***
SAFE Security is responding to your Revdex.com complaint made in May 2018.
Contract Terms: 06/2014, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 30 days prior to the end of then-current term. Contract term expires 6/30/18.
The customer has stated they did not electronically sign the contract security agreement.
On 5/29/14, the customer contacted SAFE Security and requested to cancel service due to they were disconnecting their telephone line. SAFE Security attempted to retain the customer and offered a GSM unit (does not require a telephone line for alarm monitoring) in addition to a 3 year contract agreement $25.00 for monitoring and $10.00 for the GSM = $35.00 monthly monitoring services. The customer provided his email address *** for SAFE Security to email the contract to him to sign and email back to SAFE Security.
On 6/6/14, the customer contacted SAFE Security to inquire when the new contract security agreement would be emailed to him. SAFE Security advised the customer that the contract security agreement was emailed to him on 6/4/14, however it was emailed to the customer again on 6/6/14.
On 6/6/14, the customer contacted SAFE Security to advise that he had received the contract, however the monthly monitoring service amount was incorrect.
On 6/13/14 at 3:24 p.m. a new contract security agreement with the correct monthly monitoring service amount was emailed to the customer.
On 6/15/14, at 10:14 a.m. SAFE Security received the signed contract security agreement from the customer from his email address listed below.
On 7/14/14, the customer contacted SAFE Security and inquired about his installation appointment for the GSM unit.
On 10/28/14, SAFES Security called the customer regarding the balance due on the account.
On 10/28/14, the customer contacted SAFE Security and made a payment by phone of $70.00.
In summary, when the customer called SAFE Security on 7/14/14, the customer acknowledged the new signed contract security agreement dated 6/15/14, which included the installation of the *** cost $99.00. A payment of $99.00 for the installation was received on 9/26/14.
In addition, payments for monthly monitoring services were received from 10/29/14 through 2/26/18. By the customer making payments on the account, the customer acknowledged the terms and conditions of the signed contract security agreement which states monthly services are to be paid until the end of the contract term.
On 3/20/18, SAFE Security received a cancellation letter from the customer.
To resolve this customer, the customer will need to pay the balance of contract for services billed on 2/2/18 in the amount $203.00 (service call), 3/19/18 in the amount of $39.25, 4/19/18 in the amount of $39.25, 4/30/18 in the amount of $5.00 (finance charge) and 5/19/18 in the amount of $39.25, total amount of balance of contract = $325.75.
Once the balance of contract payment is received, the account will be submitted for cancellation.
Until SAFE Security receives the balance of contract payment, the customer will be held to the contract terms.
Failure to comply and pay the balance of contract will result in the account being cancelled for non-payment and placed with a third party collection agency.
Thank you.
***
Collection Manager
Safe Security
Complaint: ***I am rejecting this response because it is unsatisfactory and fudging the truth. That said, I have paid the outstanding invoice and will deal with the matter in another manner. You can close my complaint with Revdex.com.Sincerely
I cancelled my contract years ago, thought it was taken care of because I have never received a bill. Then one day I get a bill so I call and the lady I spoke with said she sees the cancellation letter and will fix it. The next month I get another bill and now it is twice the amount. I call again and am told someone will call me back. That never happens. 3 months and another bill so I call again and they can't find the cancellation letter and want me to send a new one. I send it and she says she will get back to me, again nothing until I get another bill and another phone call and another letter. 6 calls and 3 cancellations later and now I am offered half off the bill to get it to be paid in full. THIS IS A SCAM TO GET MONEY.
COMPLAINT #12864873
Date: May 21, 2018
Revdex.com Response: ***
Re: ***– Customer # ***
*** is responding to your Revdex.com complaint made in May 2018.
Contract Terms: 09/2014, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 30 days prior to the end of then-current term.
The customer has stated that they cancelled the account years ago.
Verbal cancellations are not accepted, per signed *** contract agreement.
*** has checked our records and there is no cancellation letter on file for this customer.
The customer signed the *** contract agreement acknowledging that they understood the terms and conditions of the agreement.
A cancellation letter needed to be received by 08/30/17, in order for the original contract term not to auto renew which was scheduled to expire on 09/30/17. Since a cancellation letter was not received, the account automatically renewed for another year through 9/30/18.
*** will accept this Revdex.com complaint as a cancellation letter.
No service system issues have been reported to *** by the customer from 2014 to date. *** has been receiving alarm monitoring signals from the customer’s residence for the entire contract term. As of today, the customer is still using the alarm.
To resolve this issue, the customer needs to pay the balance of contact. The full amount is $319.34. On 5/17/18, as a courtesy, *** offered the customer 50% off the balance of contract amount = $137.15.
Once *** receives the balance of contract payment in the amount of $137.15, the account can be submitted for cancellation.
Until the balance of contract payment is received, the customer will be held to the contract terms.
Thank you.
On or about *** a salesman for Safe Security, came to my home to sold me a security system. He was very aggressive and told me his system was superior to my current system. I had an immediate problem and called for repair service. The tech did repair my system but confirmed their system was not equivalent or better than the one I had. He asked the supervisor to call me to discuss the issue. I never received a call. On Dec 3 I disconnected Safe Security and returned to my previous provider. I attempted to contact the *** but the salesman did not leave me a copy of the contract. I have been trying to get a supervisor or manager to talk with me about resolving this. They have continued to bill my credit card. I finally reached a customer service rep in California on May 14. The agent promised a return call from her manager. Each day I called and each day she promised a return call. I have received no phone calls. The salesman has called twice wanting money, which I have not paid. I would like to talk to a manager about the situation and see if we can't come to a resolution.
COMPLAINT ***
Date: ***
Revdex.com Response: ***
Contract Terms: 11/17, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
The account has been reviewed and the following determination has been made:
· The account has been submitted for cancellation.
· No additional monies are due from the customer.
· Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two or more billing cycles for the cancellation process to be completed.
I purchased a home that already had the Safe Security system installed. A salesman came to my door to ask if I wanted the system which we initially agreed to. We later called to cancel the activation. The next day the salesman showed up again to ask why we canceled which we explained that we haven't gotten any bills yet because we haven't been here long enough so we don't want to add another bill before knowing what our expenses would be. He said no worries, he can give us 60 days free and if we can't afford it we can cancel before the 60 days is up, so we agreed to allow activation based on being able to cancel within 60 days. After 30 days we called to cancel and were advised that we only had 3 days to cancel and that we would have to pay for the entire contract in order to cancel. After a few calls in to customer service I spoke to*** who spoke to a supervisor and got approval to have my contract canceled based on the fact that I was misled by the salesman. The supervisor was able to see that I did have a credit on my account even though it was not stated in my contract which led her to believe that the salesman actually did give me a 60 day trial even though it was not stated in my contract. I was advised I needed to send the request in in writing and they would cancel services without penalty. I sent in the request, called back to make sure it was received which I was informed they had it and that the request would be processed but it was pending at the time. I followed up a few times and was always told it would be canceled and not to worry about it that they have everything they need to cancel the services. I received a bill dated 4/26/18 charging me for April and May 2018. When I called in, they stated they would not be canceling the contract even though I had previously been advised multiple times that it would be canceled.
Complaint ID# ***
Date: May 16th, 2018
Revdex.com Response: *** - Customer # ***
Contract Terms: 09/2017, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
The account has been reviewed and the following determination has been made:
SAFE Security received a cancellation letter from the customer.
· The account has been submitted for cancellation.
· No additional monies are due from the customer.
· Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two or more billing cycles for the cancellation process to be completed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely