SAFE Security

Poor, Poor service, renewed without letting me know. Okay my bad I didn't find it in my contract. I'm moving to an apartment where I can't bring my contract (not my choice), and Safe said I have to pay the remainder of my contract. I wasn't happy about it so they offered me 50% off the remainder BUT someone more qualified had to call me back to process it. In a week! Who does that? I've never had to have a customer service department call me back in one week! Absolutely unacceptable. Will NEVER do business with them again. I do NOT recommend. I started the cancelation request back on December 8th... it's January 21st and still they continue charging me. I just canceled my autopay since they aren't heeding my request on my account. I want my account CLOSED as I requested via message through the EMAIL on their website on December 8th at 11:55AM, and phone calls placed in December and most recently on January 14, 2019. I want the 50% off the balance from December through April that they said they'd give me and have yet to comply. I paid for December in full and have not paid since, and I refuse to until I get the 50% off.

November 2, 2018 I had a gentlemen knock on my door named *** telling me that *** had sold out to *** technologies and he was there to update the panel. Me being a senior just assumed since so many companies sell out and let him update. He told me he needed signatures for the updated equipment and a phone call. *** by and I'm getting billed by *** so call and tell them situation and they tell me that they didn't sell out and *** is still a company. When I called the company they told me they couldn't help me since they sold the contract to Safe security. They provided me the number and I get told they couldn't help because they just got sold the contract and I have to keep contract now. I have called a handful of times and get same answer. I feel mislead and lied to that I want nothing to do with this company and the sells tactics they use. *** never lied to me and to know people can do this and get away is not right. I have called the company that set me up again just recently and get told they will have manager of sales rep call me back. I will go to the news, attorney general, whoever and whatever I have to do to make sure this company doesn't lie again to anyone especially a senior. I understand Safe didn’t set me up but since I’m under contract with safe they are the o oh ones who can do anything. If they are ok with dealers working for them lying to get them business I don’t believe how in the eyes of Christ they can still be conducting business. I am faithful and don’t believe in lying to get business or anything.

Since July of 2018 I have been trying to get one of our cameras back to working, it doesn't word to a damaged cable that is lying on the top of the ground during the installation. Our salesman stated that he would attempt to help, but he had gotten transferred and wasn't sure if he could. I continued to try and get assistance from Safe Security, but never received returned emails from the customer service center or any phone calls back to help resolve situation. Finally after chasing this for months, a service tech was scheduled to come and repair the camera in October of 2018. He found that it was the cable that was damaged and stated that his company had to wait for repair instructions from Safe Security. We continued to call Safe Security in November, December, and finally in January another service tech was sent out, but once again, he could not repair the cable, because he was told the problem was something else. I have shortened this version, because there has been numerous phone calls and hours chasing Safe Security in getting this resolved with them, but it has not occurred. I have asked for leadership and owner contact information and was given nothing. Customer service center does not respond to emails, even though their automated system does send us a message stating that someone will contact me in the next two days. I have at this time, only been contacted by one person from Safe security and that was in January, he was part of the service department that assigns work orders. Any help or assistance that you can provide us with will be greatly appreciated. Thank you!

I have reached out to the company twice in writing (one direct e-mail, one service request via their online page) about cancelling my monitoring services effective December 31st, 2018. To this date I have been ignored, yet they continue to try and charge my credit card.
I specifically wanted to cancel in writing, to make sure there is a paper trail of this, and now I am glad I did, given that they have ignored my request and still expect me to pay for something I no longer wish to have.
After filing a dispute with my credit card for the most recent charge, in which I specified that I had retested cancellation and attached both message copies, which I believe was relayed on to SAFE as well, they have the audacity to send me a missed payment letter, and are even asserting service fees in addition to a charge which I should not have incurred, had they processed my cancellation as requested!

After building our custom home we purchased the alarm system with great expectations. We purchased in June, 2018. As of today January 10, 2019 we have NEVER had our alarm system and camera system working properly. I keep getting promised system to work 100% and that has NEVER been the case. My alarm system always says malfuntion, no online, doesnt work, when trying to test myself as if breaking in no alarm sounds. My security cameras have NEVER worked. Company had someone who came out and started but never finished the job and I have NEVER been able to view. I feel very nervous and on edge living in a home with small children with no security that I pay for monthly. Every time I call in its pushed off to someone else and I am assured a call back that never comes. Employees constantly getting fired and speaking poorly of one another is the reason I get for answers. I have given the company numerous chances to correct this situation that unfortunately never comes. I would like OUT of my contract and refund so I can purchase and have another more dependable company monitor my system.

I had discontinued my alarm service with Safe Security on or around June 24, 2018 and in closing my account Safe Security withdraw three payments of $49.04 from my banking account of which only one should have been taken. After numerous telephone calls from July 2018 until September 2018 the supervisor/representatives (*** and few others) concluded that it was only one payment to be refunded and it would be in the mail as soon as possible. Every time I would call Safe Security will say it is in the mail and one time told me that they were having problems with there refund department but they would expedite my payment of $49.04 within 7 business days and that was on December 7, 2018..

I would not even give this company a single star. They have horrible customer service. I have been trying for months to cancel service at an empty building we own where they can't possibly provide any monitoring as we do not have a phone installed in the building. I've talked numerous times on the phone with them and been assured the matter was taken care of only to receive past due bills, even after I sent a certified letter explaining the situation once again. Do not use this company!

I have been a customer since 2000. The week of Thanksgiving 2018 my alarm was not working properly. I called for service and it took 2 weeks before I received a call. I called with dissatisfaction and cancelled my service. I was told that I had to put my request in writing and I did. However, I am being charged for 2 months for service I don't have. My alarm remains in need of repair.

I purchased a security system for a family home with another company with terms for three years which ended up being 58 months. The lease was eventually purchased by Safe Security. The agreement ended in 2017. I received a call from the company when my contract ended and I told them that I did not want to renew the contact but would continue services month to month. Today I called to check on any promotions that might be available and that I was searching for a new provider. I was told that because there was no evidence of me cancelling the contact that it automatically extended for one year. The original company was *** and I asked for my original contract with my signature showing services will automatically role over to a year contract when the original contract ends. This company is a sham and I advise all to stay clear. Now I have to pay a large fee to end this nightmare.

I had no choice but to get stuck with this company from a buyout. I have been charged a 2.50 paper bill for 3 months now and I have clearly been on electronic bill pay for all those months. Have called and they say it could take up to 2 bulling cycles for it to be removed. I think that is *** I don't see any other company I make payments to have that happening. I feel it's just a sneaky way get a few extra dollars in. I also don't like that one day this amount just appeared on my bill with no warning.

DO. NOT. SIGN. UP. With Safe Security. Nov. 27, 2018
Safe Security went through the neighborhood and signed up my 87 year old father to a three year alarm contract, EVEN THOUGH HE ALREADY HAD A FIVE YEAR (5 YEAR) CONTRACT with *** Smart Security aka Brinks Home Security, which ran from July 2013 to July 2018.
As soon as the alarm technician saw the box in the garage, he/she could see that Dad already had home alarm service, yet they still signed him up to a 3 year deal. Even the contract lists it as 'takeover'. It has taken me since July 2018 to help him finally get out of this contract with Safe Security. It's cost $687 that I had to charge on my credit card, plus another $400 to be paid out by the next security company. As a result of this, I put a "No Soliciting" notice on the front door!
Any company like Safe Security that takes advantage of elderly people should be given an F RATING

Company requires a letter mailed in to cancel contract, which was never reviewed when speaking with personnel upon various occasions. Contract has a significant amount of fine print, beware upon signing

Impossible to get a hold of this company. I always wait 30min to 1 hr to get a hold of anyone. Also when you send a letter cancel they keep charging your bank account

We signed a contract with Castlerock Security in about 2004, they transferred our contract to Safe Security and we have been with them since. Our alarm system has not been working adequately for a few weeks/ months? It stopped making any sound whatsoever. I called the company about 4 times before they sent a tech to look at our system. The tech came to our house on 11/12/18 and told us our system needed a panel and a radio for repair. He said the company would likely have us upgrade the system.
I have called the company twice this week.
Initially, I wanted to know specifically how long our alarm had been offline.

Monday I was on the phone with them for about 45 minutes. I spoke to *** who said they had tried to notify us that there was something wrong with our system. They sent messages to my husband. Then I spoke to *** but still had no answer to when our alarm system went offline. She said maybe February or maybe July. Someone was supposed to call me back when they figured it out and they did not.

Tuesday, I requested a copy of our contract with them, requested they email me a copy, said they would and I did not receive it. I also wanted to know what needed to happen so that I could get the system repaired to get us thru till May when our contract expires. First, they sent me to the sales department where the nice gentleman said he would upgrade our system at no cost as long as we renewed our contract for 36 months. When I told him I did not want an upgrade, just a repair, he transferred me back to customer service. *** the customer service representative, said she could not help me, that the Vice President of the company, whose name is *** (she did not know his last name) would call me regarding this situation. She could not tell me when he would call. She then said bye bye with a lot of attitude and hung up. I was on the phone with them for well over 50 minutes.

At this point, my understanding is we would have to pay $309.77 to cancel our contract with them. It would pay the contract off which expires in May. I'm told we will need to send the request in writing.

I feel we should not have to pay the company for a service we have not and apparently will not be receiving. In the time we have been with the company we have never missed a payment. We have automatic withdrawal from our checking set up and they take out $51.77 per month.

Customer service is absolutely rude and disrespectful. It's frustrating to be on 50 minute phone calls as customer service tries to figure things out and in the end still have no answers. I have asked multiple times to speak to management and they refuse. I'm simply told they have the same information and the answer won't change.

Today, I am still waiting on the Vice President, *** to call me back.

Please don’t do business with this company run for your life
It’s been a nightmare for my family

A sales person for this company came to my door. When the gentlemen gave me his spiel I told him that I had just renewed a contract with Northstar home Security. I showed him the confirmation letter from Northstar Home Security.. In which he should have just left. Instead he proceeded to tell me that it was illegal according to Michigan law for Northstar to contact me by phone to renew a contract if it was more than a year. I do not know all of Michigans laws so I believed him. He then proceeded to tell me that all I had to do was send Northstar a letter stating that I wanted to stop all billing on my account and that would just cancel my contract with Northstar. Turns out it was a lie. I contacted Safe Security on September 16th and requested that my service with them be cancelled. I told the lady that I spoke to what had happened. She told me thatshe was going to mark it on my account that I had called within 3 days to cancel.She told me I still had to send a cancellation letter in which I did. I called back on October 1st, 2018 to see if they had received the letter. I spoke with a woman named *** she told me they had received the letter I asked her twice if everything had been cancelled she told me yes. On the 16th of October money was taken out of my checking account for this company. I called. Safe Security back on the 16th of October to find out why money was taken out. I spoke to *** again on this day. She informed me that they did not receive the letter and that she had told me this on the 1st of October when I called. If she would have told me this on the 1st of October I would have faxed the cancellation letter to them on that day.. I do not wish to do business that runs a company on lies. I do not have the money to pay 2 companies for the same alarm systems. Northstar called to inform me that I would still have to pay them the full amount to cover the contract I signed with them. I would like you to contact Safe Security and get them to cancel my contract with them as they have fraudulently represented themselves.

Terminated alarm service months ago and have contacted Safe Security numerous times by phone and mail they apparently ignored my termination of service and continue to bill me. I know they realize they are not monitoring my home anymore.

we were with adt security for over 9yrs no complaints. then one day a salesman from safe security came to the door offering a much lower price-my husband and I
went for it- what a mistake! they tried to use adt equipment and ruined it, but
used it. when they were done they said everything was ready to go we had a great
signal (no testing), so we thought we did. the home office kept calling saying we
had no signal the salesman (*** he has 2 names) kept saying we did. the light bulb going off another warning they wanted social sec.#
or mother's maiden name didn't give either. The alarm kept going off all day and
night they wouldn't send tech. they wanted me to fix it. finally called adt back
to take us back they said they've seen their work before. they set off the alarm
3-4 times 5-10 min. long no call from safe or cops. sent written letter to cancel
now they want 1318.68 which we're not paying. put a stop on our bank acc.
be aware of this co. they're a scam. or great actors!!!!

In August of 2018 we discontinued our service contract with ADT to open an account with Safe Security. We were told at that time that according to their policy we would be receiving a check from Safe Security for the amount of fee for early disconnection from ADT.

We sent the billing from ADT for early disconnect to Safe Security on August 27, 2018 as per request for the amount of 295.75.

I called Safe Security on September 27 as a follow up to our refund check from them. They stated at that time that a check was mailed for the amount in question on September 19th and I should be getting it any day.

I made another recorded call on October 2, 2018 and were promised a call from someone who would search the matter and get back to me .

I made another call and spoke to *** October 4, 2018 to find what the status was on the check and was told again that according their records shte check had been sent on Sept 19, 2018 and would "escalate" the matter.

I made another recorded call and spoke with *** on October 12, 2018 who said she would forward the information to her supervisor and also to accounting and I would be hearing back from someone that day.

Today is October 22, 2018 and there has been no response from Safe Security and no promised payment received for the amount owed.

Do not do business with this company! Their business practices are unethical. I too was victim of their "fine print" yearly renewal policy that was signed 12 years ago. We have been loyal customers who were never late on a payment since we had automatic withdrawals. We are moving and were told our contract renews yearly, therefore to terminate service to a home that we have sold, would cost us $343.00. We have never received a renewal notice as is the practice of other reputable companies. BEWARE.