SAFE Security

My husband recently received orders and then had to go on an emergency mission. We need to cancel service but they will not do so without having us pay over $300, despite the fact that we never signed a contract with them and that my husband is active duty military *** I do not have documentation’s I can send as he has it with them on his mission. This treatment is unacceptable and I suspect they are not complying with appropriate treatment of active duty military personnel.

I signed a 42 month contract with pinnacle security than three years after safe security bought them out that was 5 yrs ago became disable last year call 3 weeks ago said they would call back in 24 hrs no call sent e mail 3 wks later the called 2 days after said I had to pay$384.75 to close the account I never sign any cotract with safe security really sad when your diabled and all they want is their money

I have been duped by these people as they seem to prey on those moving or those who are older. I have left two messages to cancel my service as it's quite expensive and unnecessary, with no return phone calls.

In 2009 I started a security monitoring service for my home. I had the service up until I got moved with the military to*** At this point I did not sign a new contract with the company and I stopped the service due to my move. The company apparently got bought out by Safe Security and they renewed the contract and continued to bill me for a service that I didn't use. I tried contacting Safe Security and inform them that I no longer wanted the service. They did not dis enroll me from their service and kept charging me. I contact them again on 4/30/18 and explained to them that I have not lived at the address since 2011 and that I don't need their service. They claimed that I was still under contract and owed them $309.65. I tried to settle with them but they persisted on me paying the full amount for a service that I haven't used.

After cancelling a contract with this company a year ago I filed a complaint with the Revdex.com, REF*, The representative from the company replied that the contract would be cancelled and there would be no amount owed. The complaint was satisfactorily closed. A year to the day, the contract auto renewed and I am again receiving bills. It appears I was not removed from the system.

I cancelled my contract with Safe Security in December of 2017, I received confirmation of the cancellation via email as per their requirement. At this time I paid my final bill in full. For the following 3 months they continued to bill for service after the cancellation. I called and spoke to a customer service manager. She claimed that my account was mistakenly renewed automatically in Jan. 2018. She also assured me that she had removed the charges and cancelled the account. This month Apr 2018 I received an additional bill and collection calls for the past due amount for Jan-Apr of this year. Additionally prior to cancelling in December I was also informed that I could cancel my account via faxing a letter (which I did). During a call after receiving the next monthly service bill I was informed by another customer representative that accounts could not be cancelled by fax, only by emailing a specific customer service agent.

I entered and signed into a 3 year 'Home Security' system contract in February, 2014. The contract expired February, 2017. I have repeatedly, via telephone tried to have the home security service terminated. The most recent contact with Safe Security to terminate services was on March 24, 2018. The Safe Security representative*** employee ID *** explained the 3 year contract had expired. Safe Security employee ID argued even though the original 3 year contract had expired, there was still an 'automatic yearly renewal in place. I told her I did not authorize any automatic contract extensions. She argued she has a valid contract with me in place for 'annual automatic contract renewals. After repeatedly asking Safe Security employee ID for my account to be settled and closed. I was threatened with a 'breech of contract' early termination fee of $500.00. Safe Security refuses to accept my verbal termination of their services. They demand I sign a 'contract termination' letter and agree to a $500.00 fee for early contract cancellation. They refuse to close the account and keep trying to bill me monthly. I have also been threatened by Safe Security with sending my account to a 'collection agency.

I cancelled my service with SAFE Security in January. I was told that I needed to submit my request in writing, which I did. The cancellation has been acknowledged by phone, yet I still receive invoices from them, with a past due balance. I have called every month since cancelling. Over the phone, I am told that our account has been closed or pending cancellation (depending on who I speak to). I would like written confirmation of our cancellation and would like to stop receiving invoices. I am feeling harassed and unsettled receiving invoices with past due amounts. To top it off, the person I spoke to on the phone with today was rude and impatient. Thank you for listening.

I signed a contract in June of 2016. 3-4 months after my alarm system was installed I received a call that my system need to be upgraded and that I would have to pay for the upgrade. My system was never upgraded because the 3rd party installer could never make his appointment time. I should not have to pay for service when safe security installed obsolete equipment and cannot get an installer to fix. It. I paid off my contract today in full but should not have had to do that because of the lack of follow up and faulty equipment. My original contract was signed through elite security which was purchased by safe security. I never wanted a contract with safe security as their ratings are awful. I should not have been made to keep my contract when the business changed. I promise to cost safe security more money than they charged me for this terrible experience.

I've been unknowingly paying for a service I never used for the last 8 years. The service is for an alarm system that has been turn off since a month after installation. Once I cancel my credit card, they send me a bill and that's when I realized this service I signed up for long ago. I try to contact them and would usually get to an automated answering machine or transfer the call that never answer. It's not possible with my schedule on the week days on their time to keep this up so I contacted them through email to cancel the service which I never got a response for. And now I once again receive a another bill.

Safe Security began servicing my burglar alarm in September 2017. Their service was to replace the previous contract with Monitronics. The salesman did not inform me that I was to request a cancellation letter from Monitronics, and it was a couple months or so before I recognized that problem. When I figured it out, I requested the necessary pay off letter from Monitronics and forwarded it to Safe for their action. That action has never occurred in spite of several attempts by phone, email, and even a registered letter, requesting their action. As a result I have been charged by both Monitronics and Safe for service since September of 2017.

At 89 years old I depend on my alarm system to feel safe and secure. My alarm was functioning just fine and only needed a new/replacement battery after 5 years(since the last replacement battery). I had just received the new battery when two service techs from Safe Security came to my house around the 12th or 13th of February. I assumed they were techs from my service provider and were there to install the new battery. To my surprise they indicated they were there to take over the services of my then current alarm services provider. To do that they also had to replace my alarm with their alarm and reset my services. I had no reason not to believe them and told them to proceed. They worked on the replacement system for hours indicating they were having problems but they would take care of it. Later that night they said they were done even after I overheard them talking about the motion sensor that wasn’t working. As they were leaving they said if anything went wrong just to give them a call. In less than 12 hours the alarm began blinking, flashing, beeping, and the digital panel went black. I did call them back hoping to get my system up and running but after hours of more work it was to no avail. They just simply left indicating the alarm system would reset itself and eventually work the kinks out….all by itself. To this date it is still on my wall, blinking and beeping. The service techs will not answer or return my calls. After contacting the company the representative said I was not allowed to uninstall the system without first writing a letter to the company requesting to do so. Of course I was later told to remove it myself when I put a stop payment on that account with my bank. I feel I was blatantly deceived and lied to. I am now left with any security since it will be next month when I can have another alarm installed by a different service provider. I need them to at least take their system down and reinstall my old one…which was indeed working, and, since they had not legally taken over my old providers services.

This company has been charging me for a security system that is suppose contact me if there is an activation. Recently I found out the system is not contacting anyone, such the company or law enforcement. I called the company several times to correct the issue. They told me the system has not been operable for more than year. This is due to a needed up grade. They said had they had contacted me by mail but I didn't to respond. I requested that moving forward I needed to be contacted by phone if there an issue. The customer service persons (multiple) told me this was not possible. I requested to speak to supervisor. The supervisor assured they would contact me in the next 48 hrs, with a fix for the system and assurance of phone call when the system is down. That was 10 days ago. Currently the system is not working with regard to outside notices.

See Attached

I signed a contract with Pinnacle security in 2009. This contract I was informed was bought out by Safe Security. I created an account online and am able to review the history of alarm status. It has not been monitored since 2015 after 19 consecutive days of failure to communicate. When I called customer service they informed me it was my responsibility to make sure that they were monitoring my system. ????

I was with pennacle when they sold out to safe, I called to cancel they told me to submit a letter by e-mail, I Did. So they asked me to call after I sent the letter, the lady said she would cancel, she cancelled my pay roll deduction from payroll and I thought it was all good, this was in SEPT of 2017, I receive a bill om march of 2018 saying I'm being still mmonitered,??? they stop my payments and now are charging me, PLEASE help.

My name is Winnie *** and I am a homeowner and live in*** On October 25, 2017, I was at home, and the doorbell rang, and I was approached by a sale reps, NIck ***, of Southwest Data Systems, and subsequently convinced by his sales pitch and words, and signed a new security alarm contract. I was told by Nick that he would take care the cancellation and paperwork with my existing security alarm company, Titan Security. However, since the new contract, I saw charges coming out from both Titan and another provider by the name of Safe Security in the following months. Initially I had my son *** communicated with Nick via email (please see attachments) and was reconfirmed by Nick that he would take care of the cancellations along with one month worth of refund. Yet nothing happened at all. In fact, Nick did not do anything and simply disappeared. I had since tried numerous times to reach Nick & Southwest Data Systems with no luck (calls/texts/emails, etc). Also, greeting on voice mail for one of the phone numbers says, "does not accept incoming calls" and as I looked and googled up the company, I found the website is down/nonexist , along with bad reviews from other consumers with similar bad experiences (please see attachments). With all my efforts, I called the other company, Safe Security, which is listed on the contracts and this is when I learned more of the dilemma I am in. I was informed that Safe Security is the actual company providing alarm monitoring service and also the one bought my new contract from Nick *** & Southwest Data System. Apparently Safe Security regularly purchase and take contracts from third party dealers such as Nick *** w/Southwest Data System who deceive and scam consumers and homeowners like myself. I did not understand any of this until calls after calls with Safe Security; throughout the whole time I was under the impression that my contract is with Nick *** w/Southwest.

Two men from Safe Security approached my porch stating that they had installed a previous alarm system in my home. I have lived here for 3 years and had installed ADT when I first moved into the house. They insisted on wanting to change the ADT system over. After much back and forth of them asking many questions about the our current system and that we were not interested, they finally left.

The company's representative told me they would refund the amount charged by ADT to cancel my service with them . This was in order to change my security system to Safe Security. I mailed the final bill from ADT to Safe Security as directed. The sales person was Rylan ***. I called his number. He never returned my call. I called Safe Security and told them I had not received the refund of the Fee which I paid. They replied that they mailed all this info to Mint Security, who they said was responsible to pay me. After not hearing from anyone I called Mint Security and was told that Rylan *** no longer worked for them and to call him. Which I tried with no success. Called Safe Security and they said to mail them another final statement to them and they would handle it. I called twice more and was told they had received the documents and would "handle it". I called again on 3/7/18 , this time I was told that they would not pay me and told me to call Mint security. No one returns my calls from Mint Sec. This company should not have Revdex.com Rating: A+ on their Sales Paperwork. They claim "Revdex.com Accredited Business"

It's funny that this company has an A+ rating on this website, however has nearly 400 complaints. My elderly grandmother (91) has had service with this company for a few years. For well over a year we've been trying to contact this company about addressing a broken system. After no avail we decided to end service. We talked to customer service rep who said we must submit a letter with account number and signature requesting a termination of services and an immediate stop to the automatic withdrawals. I completed and submitted this information over three months ago, however this company continues to take money from my elderly grandmother, and even raised the price. This company lacks integrity and puts up a lot of red tape.