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Address: 2440 Camino Ramon Ste 200, San Ramon, California, United States, 94583-4326
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I have been trying to cancel service for months. First they don't know what my contract requires in terms of cancellation lead time, then they can't find my cancellation request, then they need a physical signature, then they never got the physically mailed letter, they then have me mail a picture of a letter with a physical signature, acknowledge receipt. Nevertheless, I am still being billed six months later.
Contract Terms: *** auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 60 days prior to end of the contract term.
The account has been reviewed and the following determination has been made:
On*** SAFE Security received a cancellation letter with no signature. A signed cancellation letter is required in order for the account to be submitted for cancellation.
On *** SAFE Security spoke with the customer and advised if the customer sent in a signed cancellation letter it would be honored and customer would be released from the contract terms.
On ***, SAFE Security received a signed cancellation letter.
The account has been submitted for cancellation , No additional monies are due from the customer. The account has not been reported to the credit bureaus. Please advise the customer to disregard invoices/statements they may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
See Attached
This account has been cancelled and transferred back to Mint Security, there is no obligation to Safe Security.
Complaint:***I am rejecting this response because:Sincerely,Sally
Dear Ms. Wallace,
Please let this serve as written confirmation of your cancelled account that reflects a $0 balance.
SAFE Security’s goal is to resolve customer concerns in a timely manner.
Please feel free to contact us at*** Monday through Friday, 6:00AM to 6:00PM, Pacific Standard Time.
Sincerely,
Cancellation Department
***
“Keeping you SAFE for over 27 years”
attached
I switched to a new Alarm monitoring company, continue to pay my contract with Safe Security as agreed. I then reached out to let them know verbally that I was canceling, I spent a significant amount of time on the phone with customer service confirming that the verbiage in my written notice met the standards required by my contract. I mailed, faxed and emailed the cancellation letter, but thay have not stopped billing me since. I recently received a notice that the balance on my account would go to collections, but they have not been providing service for any part of the time referenced by the invoice. This would hurt my credit and is a fraudulent attempt to collect money from me.
Re: Diana *** – Customer #***
Contract Terms: 03/2014, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term. Contract expiration date is 3/31/17.
Upon reviewing the account, below are the findings:
On 3/7/17, a signed cancellation letter was received from the customer.
As of today, the account is still with SAFE Security has not been sent to a collection agency.
The last payment received on the account was on 9/21/16 in the amount of $277.10.
The customer is responsible for monthly monitoring services billed from 10/19/16 through 3/31/17 $40.42 x 5(months) = $202.10.
To resolve this issue, the customer will need to send a balance of contract payment in the amount of $202.10. Once the payment is received, the account will be submitted for cancellation.
It may take up to two billing cycles for the cancellation process to be completed. Please disregard any invoices/statements you may receive during this period.
Until the balance of contract payment is received, the customer will be held to the contract terms.
I had service with SAFE Security Monitoring for over twenty-three years when in September of 2016, I sent them a letter saying I would no longer need their services as of my current six months end date of 12/31/16. I had no response from them and assumed they would cancel my service. After multiple phone calls asking them to please cancel, they kept sending me bills. I told them I have never dealt with a company who insists on a customer continuing doing business with them. So I sent them another letter on 8/08/17, still to no avail. Today, I received a letter from *** collection service. Stay away from SAFE Security!!!
I have talked to them several times and I have cancelled my service, but I keep getting bills!!!
Re: Complaint ID for Nelson*** we have cancelled the security alarm account with a zero balance we have also turned off all billing notification this is effective 02/28/2018.
Business ran a hard inquiry on my credit report without authorization.
Re: Complaint ID#*** Safe Security is not able to remove any inquires that have been conducted on Mr. Hardin’s credit report. We advise Mr. Hardin that he should dispute any inquires that were made with or without his consent directly with the credit reporting agency. Safe Security will also send a correspondence letter to Transunion on Mr. Hardin’s behalf regarding the inquiry on his credit report. It is Mr. Hardin responsibility to work directly with any credit reporting agency to clear any inquiry’s that may have occurred on his credit report that was conducted with or without his consent.
Complaint:***I am rejecting this response because: I did speak with a Trans union rep about this matter. I was told that safe security must type a letter to Trans union stating that want this inquiry to be removed from my credit report. This letter must be mailed to me. I must then send this letter along with other information to Trans union myself. Sincerely,Sean
RE: Complaint ID-*** Safe Security will send a letter to provide Transunion to *** Hardin at the following address:
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely, *** Hardin
Safe Security just started deducting funds from my checking account and continued for about 2 years. I never entered into a contract with them or authorized them to deduct funds from my account.
Date: February 22, 2018
Revdex.com Response: Bonnie***
Re: Bonnie *** Customer # ***
SAFE Security is responding to your Revdex.com complaint made in February 2018.
Per the contract security agreement, Page 1, Section 2.Certain, Terms and Conditions: Paragraph 2.3 For Services:
Contract Terms: 08/16/2007, 36 months, auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 15 days prior to the end of then-current term.
SAFE Security acquired the security agreement from Security Control Inc on 07/18/2010.
Safe Security has never received any correspondence from Ms *** indicating that she would like to cancel her security alarm account. Per the contract agreement all cancellation must be received no less than 15 day prior to the renewal terms, as of today Safe Security has not received any cancellation notifications. The current renewal terms does not expire until 08/16/2018, and if Ms*** wishes to cancel the security alarm account a final balance due of $238.19 would be required along with a signed cancellation letter.
Several years ago I called this company to cancel my service after my contract was completed. I was told at that time that I needed to send a letter to cancel service which I did. Very shortly after that my bank account stopped being direct drafted monthly by Safe and I thought that everything had been completed and closed out. I never heard from the company again via email, phone call, letter or billing statement, however I recently received a letter from a collections agency about an outstanding balance that I had with Safe Security. The collection agency refuses to give me any information about what the balance is for or what Safe did to try to collect before sending it to the agency, only that I have to pay the balance to resolve this. When I call Safe they say that there is nothing that they can do because the account has been turned over and that I will have to work through the collection agency. I feel like I am stuck between not paying a balance I knew nothing about and it gong on my credit or paying a balance that I do not feel like I owe. Neither the collection agency nor Safe will give me any info as to why I have a balance or how to get this resolved other than to pay the almost $700 balance.
SAFE Security is responding to your Revdex.com complaint made in February 2018.
Per the contract security agreement, Page 1, Section 2.Certain, Terms and Conditions: Paragraph 2.3 For Services:
Contract Terms: 01/2011, 42 months, auto renewal for successive 1 year (Renewal Term) unless cancelled by either party in writing no less than 15 days prior to the end of then-current term.
SAFE Security acquired the security agreement from Pinnacle Security on 2/4/13.
On 5/14/15, the customer contacted SAFE Security and requested to cancel service. Per the contract security agreement, cancellation request must be submitted in writing to the current security provider.
Verbal cancellations are not accepted, per signed security contract agreement.
The customer signed the security contract agreement acknowledging that they understood the terms and conditions of the agreement.
SAFE Security did not receive a cancellation from the customer.
A cancellation letter needed to be received by 06/30/15, in order for the original contract term not to auto renew which was scheduled to expire on 07/31/15. Since a cancellation letter was not received, the account automatically renewed for another year through 7/31/16.
On 5/13/16, the balance continued to accrue and became past due. The account was cancelled for non-payment with a balance of contract amount due of $684.17. The account was then sent to the collection agency*** Davidson and Associates.
To resolve this issue, the customer needs to pay the balance of contact in the amount of $ 684.17 plus any additional collection agency fees to***, Davidson and Associates.
Since July of 2017,which was prior to contract renewal I requested as instructed via a written letter that my service or contract (Auto renewal) not be renewed. My c
r is *** this was due to cost and the company not maintaining certificate with my local police department as required by the city of St. Louis, even though I was charged the renewal fee. I found this out when there was an alarm at my house and the security company was not authorized to dispatch the local police as my contract indicated that would. After several communications with numerous representatives *** both in customer care. As well as *** in collections I have yet to have any resolution to this matter. I have called faxed, emailed and spoken to the not so helpful workers with this company. Yet I have been harassed and via mail and with calls for collections. I have never had such issues cancelling a service before. This is the worst example of customer care that I have experienced in my lifetime.
Contract Terms: 08/06, 36 months, automatically renew for 1 year, unless cancelled by either party in writing no less than 30 days before the end of the original term or any renewal term.
r on the cancellation letter.
· The customer stated that a cancellation letter was sent to SAFE Security on 7/31/17.
· On 10/12/17 SAFE Security received a cancellation letter from the customer dated 7/31/17. SAFE Security spoke the customer and advised that the cancellation letter has been received, however it was only signed by (Ervin Tyson) and that a cancellation letter was also needed from Sandra Tyson since both parties signed the security agreement. SAFE Security also agreed to honor the cancellation letter with effective date as of 7/31/17. The customer stated that Sandra was now his ex-wife and stated the account should be just cancelled with his signature. SAFE Security that the customer sends a copy of the divorce papers and maybe the account could be reviewed at that point for cancellation, but until a cancellation letter was received *** the account would not be submitted for cancellation. The customer requested to speak with a Supervisor.
The supervisor explained the same thing to the customer, that a cancellation letter was needed *** as well, since she also signed the security agreement. *** was told once a cancellation letter was received ***, the account would be submitted for cancellation. The customer stated that he was never told that before. The call ended, but the customer did not state whether he was going to have his ex-wife send in a cancellation letter or not.
As of today, no cancellation letter has been received***
· SAFE Security will honor the customer’s request and cease collection efforts on the account.
· To resolve this issue although the customers have switched providers, SAFE Security needs to receive a cancellation *** by Wednesday, February 28, 2018. Please send the cancellation to SAFE Security, ***. Please put your c
· If a cancellation letter is not received *** by the date listed above, the offer to honor the cancellation letters as 7/31/17 will be withdrawn and the customers will be held to the auto renewal terms for billed monitoring services through the new contract end of term date 8/31/18. In addition, the account will be cancelled for non-payment, sent to a collection agency and reported to the credit bureaus.
· At this time, the account is still active and with SAFE Security. The account has not been reported to the credit bureaus.
· If a cancellation letter is received by SAFE Security *** by February 28, 2018, the account will be submitted for cancellation.
· Until the requested cancellation letter is received, the account will remain active and the customers will be held to the contract terms.
Thank you.
Complaint: ***I am rejecting this response because: With the time frame allowed, that would be just another effort to continue to no honor my request.
Although I have attached another response written by ***.
I'm sending it through your office to hopefully have this issue resolved. As the standard with this company is to indicate that the actions needed were not met.
Sincerely,Ervin
Date: March 26, 2018
r on the cancellation letter.
Revdex.com Response: Ervin ***
Re: Ervin***– Customer #***
SAFE Security is responding to your rebuttal response sent to the Revdex.com.
SAFE Security is standing by its original response sent on February 21, 2018.
Contract Terms: 08/06, 36 months, automatically renew for 1 year, unless cancelled by either party in writing no less than 30 days before the end of the original term or any renewal term.
· The customer stated that a cancellation letter was sent to SAFE Security on 7/31/17.
· On 10/12/17 SAFE Security received a cancellation letter from the customer dated 7/31/17. SAFE Security spoke the customer and advised that the cancellation letter has been received, however it was only signed by (Ervin *** and that a cancellation letter was also needed from *** since both parties signed the security agreement. SAFE Security also agreed to honor the cancellation letter with effective date as of 7/31/17. The customer stated that Sandra was now his ex-wife and stated the account should be just cancelled with his signature. SAFE Security that the customer sends a copy of the divorce papers and maybe the account could be reviewed at that point for cancellation, but until a cancellation letter was received from *** the account would not be submitted for cancellation. The customer requested to speak with a Supervisor.
The supervisor explained the same thing to the customer, that a cancellation letter was needed from Sandra as well, since she also signed the security agreement. Ervin was told once a cancellation letter was received from Sandra, the account would be submitted for cancellation. The customer stated that he was never told that before. The call ended, but the customer did not state whether he was going to have his ex-wife send in a cancellation letter or not.
As of today, no cancellation letter has been received from***.
· SAFE Security will honor the customer’s request and cease collection efforts on the account.
· To resolve this issue although the customers have switched providers, SAFE Security needs to receive a cancellation from *** by Wednesday, February 28, 2018. Please send the cancellation to SAFE Security, ***. Please put your c
· If a cancellation letter is not received from Sandra by the date listed above, the offer to honor the cancellation letters as 7/31/17 will be withdrawn and the customers will be held to the auto renewal terms for billed monitoring services through the new contract end of term date 8/31/18. In addition, the account will be cancelled for non-payment, sent to a collection agency and reported to the credit bureaus.
· At this time, the account is still active and with SAFE Security. The account has not been reported to the credit bureaus.
· If a cancellation letter is received by SAFE Security from *** by February 28, 2018, the account will be submitted for cancellation.
· Until the requested cancellation letter is received, the account will remain active and the customers will be held to the contract terms.
Thank you.
I DID NOT CHOOSE THIS COMPANY TO DUE BUSINESS WITH, I WAS WITH A SECURITY CO. NAME MONITRONICS I HAD JUST BROUGHT A BRAND NEW HOME AND THEY WERE IN MY SUBDIVISION OFFERING HOME SECURITY TO NEW HOME OWNERS. MY SALES GUY WAS JAKE ALSO THE OWNER. JAKE WAS ALSO NEGLIGENT WITH HIS BUSINESS PRACTICES WITH ME, CAMERAS NOT WORKING HE INSTALLED 3 DIFFERENT CAMERA OUTSIDE WITH 3 DIFFERENT INSTALLERS TO MY HOME. THEY NEVER WORKED THEY CONTINUED BUFFERING ALL THE TIME I CHANGED MY INTERNET BECAUSE HE SAID I NEEDED TO. MY NEW HOME WAS LEFT WITH A GIANT HOLE OUTSIDE MY FRONT DOOR AROUND THE CAMERAS. I CONTINUED TO COMPLAIN HE CAME TO MY HOME TO SEE WHAT NEEDED TO BE DONE AND SAID HE WAS ALSO CHANGING THE COMPANY NAME SO I NEEDED TO SIGN A NEW CONTRACT. HE NEVER KEPT HIS AGREEMENT WITH ME TO FIX MY HOUSE OR THE CAMERS. I LATER FOUND OUT AFTER TRYING TO CONTACT HIM OVER AND OVER THAT HE SOLD ME TO SAFE SECURITY. SAFE SECURITY WAS NOW BILLING ME FROM MY BANK ACCT. EACH MONTH. I BEGAN TO TRY AND WORK WITH THEM BUT THEY WOULD NEVER COME AND PUT A WORKING CAMERA OUTSIDE MY HOUSE WITHOUT ME PURCHASING IT FOR 250.00 OR MORE, NOT SURE IF THEY WERE EVEN MONITORING MY HOME I HAD SEVERAL ALARM SITUATION THAT WHEN THE KIDS WOULD OPEN THE DOOR WITH THE ALARM ON IT WOULD SOUND BUT NEVER RECEIVE A CALL FROM SAFE SECURITY CHECKING TO SEE IF THINGS WERE FINE. I CONTACTED SAFE SECURITY TO REQUEST TO NOT BILL ME FURTHER AND TO TELL THEM I DIDN'T CHOOSE YOU AS MY HOME SECURITY COMPANY AND THEY INFORMED ME I WAS IN CONTRACT WITH THEM. I WAS TRICKED I'M SURE INTO SIGNING A CONTRACT WITH THEM FROM THE PREVIOUS HOME SECURITY COMPANY. (MONITRONICS) I HAVE BEEN TAKING ADVANTAGE OF BY 2 HOME SECURITY CO. OVER THE 2YR PERIOD IN MY NEW HOME. I NOW HAVE A WORKING CAMERA AND THE HOLES OUTSIDE MY HOME ARE CLOSED I FEEL SAFE AND SECURE WITH MY FAMILY. I HAVE SPOKEN WITH MANAGERS WITH SAFE SECURITY AND AKED THEM TO SEND ME EMAILS CONFIRMING MY REQUEST TO STOP ALL RELATIONSHIP WITH THEM. THEY AGREED BUT AS OF THIS DATE NO CONFIRMATION EMAILS RECEIVED YET BUT THEY ARE SENDING ME BILLS SAYING I OWE CURRENTLY 189.00. PLEASE HELP ME RESOLVE THIS MATTER. THANK YOU.
In reviewing your account, our records indicate that alarm signals were received from the residence.
The customer did have service issues which were repaired.
Per the account documentation the customer is requesting to cancel service, as she does not want to the pay for a camera installation.
SAFE Security will honor your request and accept your Revdex.com complaint as a written notice of cancellation.
Due to signals being received at the customer’s residence no refund will be issued to the customer.
· The account has been submitted for cancellation.
· This account has not been reported to the credit bureaus.
· This account has not been reported to the credit bureaus.
Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed
Thanks, we spoke to the customer and we have decided to fix her camera issue for free, she admitted that her dog chewed the power cord. We are also going to reimburse her for the months that the camera was not working.
I had safe since 2004, and I was renting a condo in Citrus Heights, Ca 95621. They kept raising and raising their fees and sur charges every year. At one point, I did not even use my service, and this was for about 7 or 8 years. Yet, I still continued to make the payment. The final straw was in 2013, when I contacted them by phone and wished to end my serviice, and I explained to the person on the phone. I do not even use your service and my finances are tight, and I just want to end your services. She went on and on, how she could help me to find a better option of keeping me as I was a long time customer. I said, please, please end my service now!!!!! Then she came back with I cannot end your service and I will need a letter in writing from you, and until we receive this letter you will be continally charged. I will note your account of this conversation. I went what she said, and wrote the letter to their company, and stupid me looking back should have got it certified. Why? Because here it comes again, new charges and yet, I had sent my letter. Now they wanted payment for 3 months of service, and I called them, and said, what is it going to take for you to end my service, and I refuse, I absolutely with all my being in my senses refuse to pay you over $200. with all your late charges that you are trying to get out of me.
On and on, how they never received my letter, and I mentioned the phone call, and they would not honor anything. I literally just shut down. I shut down. The little person in life just loses with a corporate company like this. they had my money for all those years since 2004, and as a reminder, I paid them for almost a decade and was not even using my alarm system. I try to end the service, and voila I am the bad guy. They sent me to collections. I stood my ground. Now,, it is 2018, does anyone really care about what happened to me? I guess not. Because after 5 years, they have sold this collection debt over and over, and I am continually harrassed when I see it on my credit report. I believe their latest charges are over $500. I still stand by my gut and my honor of who I am as a human being. I refuse to pay for service that I ended, I did what I was supposed to do and yet, they won in the end, by damaging my reputation on my credit report. I wont even bother contacting them anymore? why?????? They damaged my reputation, and they got away with it. Yes, folks that is how it works with a corporate company like this, the little person loses in the end. Had I known how to find who owns them, or their CEO, I would have chased the earth to let him know what is going on in his branches of services and does he like this, maybe it is a lady? I have no idea. In my job, I am held accountable, and yet with this company, they can slander your name, fake that they got your letter and orchestrate what they want in thinking that the average person will still put up iwth their fees, and demands keeping paying for a service that they are not even using anymore, and I want to remind you again, almost 9 years. I take full responsibility for being stupid paying the service for no reason, but the moment that I wasted my time on the phone with a sales lady brow beating me to keep me for over 35 minutes on the phone, and I write the letter, and again, they won in the end by damaging my 3 credit bureaus. I even wrote to the 3 credit bureaus, and they investigated and whatever they got back from the company, guess what they still believed them and they won. I would never ever do business with them again, and I would never ever recommend them to anyone. Remember they will make your life a nightmare if you try and leave them, this is the plan in trying to keep you paying that fee that they keep raising every so often.
Safe security came and installed an alarm and lied he said he would cancel our old provider and didn’t and he installed a used panel from someone else’s house it has another companies name on it.
In response to claim*** we received this account from a third party partner and we will be returning this account back to that company. We will not issue a refund as requested because since we acquired the account we have monitored Mr*** home and have responded to actual burglary event as recent as 01/30/2017.
Safe Security stands by its decision, we will cancel the account but no refund will be given, customer was receiving monitoring services by Safe Security.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely, Paul
I had a prior contract with another Alarm Company that had been cancelled for 7 years. That contract was with Xcel. I canceled my service with Xcel in 2010 and was never charged for alarm service until January 2017. At that point, this company started debiting funds from my account. They never provided any notification that they were taking money, they never sent a bill, and they never provided any service. Here is when they took funds my account: 1/17/18 ($36.73), 12/19/17 ($36.73), 11/17/17 ($36.73), 10/17/17 ($36.73), 9/19/17 ($36.73), 8/17/17 ($36.73), 7/18/17 ($36.73), 6/19/17 ($36.73), 5/17/17 ($34.98), 4/18/17 ($34.98), 3/17/17 ($34.98), 2/17/17 ($34.98), 1/18/17 ($34.98) for a total of $468.74.
In response to complaint*** for Thomas*** we have come to a mutal agreement that we will close the account and issue a refund in the amount of $329.00 the refund check will be received within the next 7-10 business days.
Since I sold my house, I sent a signed written request to cancel my contract with Safe Security on 9/28/2017 and according to their request, I mailed a hard copy and not only I faxed it but I emailed it as well and they confirmed that they received the request, but they still charged me because the account was on Automatic Credit card payment and I had to call them several times and each time they apologized and confirmed that it was a mistake and that they are going to refund me!!! To the point that I finally logged in and deleted my account and called my bank and requested a stop pay on this account. Still to my surprise I keep getting their invoices requesting money and harassing me by mail that if this money is not paid they are going to add service charge and so on. I am frustrated and do not know what to do!
In response to complaint*** for Mohammad *** effective 01/22/2018 Mr*** account has been cancelled, no further billing invoices will be sent to Mr*** Safe Security has issued a refund check in the amount of $42.04 that was a result from 1 month over billing, the check should be received within the next 7-10 business days.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. If they do not change their mind and start charging and sending me bills. I will inform you if anything like that happens again, because I really can not trust them at all.Sincerely, Fariborz
A door to door sales rep came to our door and said he was here to do an upgrade on our security system. He said all he had to do was change a few of the batteries on our alarm and service it. I asked him if he was from our current security provider and after deflecting and avoiding the question he finally said that he was upgrading our system to a new system. Well my husband answered the door and he is LEGALLY deaf and blind, meaning he can barely hear or see. He let the fellow in thinking that he was just there to service our system. We are very old and didn't understand what had happened until after he had left and our currently contracted security provider called us and asked us why we had cancelled, when as far as we knew we had not. Anyway, this boy from Safe Security basically wrote a letter and forced me to sign and followed me to the post office to make sure that I mailed it. I found out later that he had written a cancellation letter to our current security system! I couldn't believe it. He also said we had to sign new contracts as a new company was taking over and as a result we had to resubmit all of our automatic payment information, so we unwittingly gave him a blank check for auto withdrawal. Later I was telling my daughter about this experience and she is the one who told me exactly what they had done, tricked us into signing a new $5000 contract and the monthly payments were twice as much too. They forced us to cancel with our other security provider. And honestly I didn't know what was going on except that I thought these are the people who are keeping our home safe so I better not be obstinate and just go along. I mean I didn't even know what this guy was doing was even possible! He also disconnected our alarm from our original security company and connected it to Safe Security without us even realizing thats what he was doing! He said he was just checking service and changing batteries after all. That was the day we gave our daughter POAs for myself and my husband. Anyway my daughter attempted calling them all through february but it took over a month for anyone to answer the phones and after speaking with a manger they said to send a letter and all would be rectified. So we sent a letter to Safe Security on April 22, 2017 (registered with return receipt) stating the facts that I have described here and demanding that our money be returned and our service cancelled! Actually we had already changed our service back to our original provider, $25/mo, they came and reconnected us. But I was told that they had to have a cancellation letter in writing eventhough I had already spoken to the salesman and the manager stating that their tactics were illegal and our contract was null based on the fact that they were TOTALLY MISLEADING IN REPRESENTING WHO THEY WERE AND WHAT THEY WERE THERE TO DO in addition to PREYING ON THE ELDERLY! The letter stated that as of April 22, 2017 our checking acct had been deducted a total of $150 and we wanted it refunded to us immediately! Well Safe Security continued to withdraw $50/mo from our account until Aug 2017. and stopped. We felt as thought we had no recourse, we called but no one has said they'd send our money back and has not to date. UNTIL today, my daughter was looking over our bank accounts, she'd been gone for a couple of months, and noticed that a company named MINT SECURITY has begun automatic withdrawals from our accounts for $50/mo since November 2017 and we have not made any new automatic withdrawals commitments since learning our lessen with this Safe Security in Feb 2017. So now they have illegally withdrawn an additional $150. The bank says our only recourse is to cancel our checking acct and open new ones. This is extremely distressing and stressful for us, both my husband and I have bad hearts, I have a pace maker and my daughter who helps us has a family of her own. We shouldn't have to turn our lives upside down and reestablish everything because of one bad apple. If they would refund all of our money and stop withdrawals, this would appease us for now. But honestly, look at all the complaints this company has! how can the Revdex.com give the rating it does? whats the purpose of the Revdex.com if its going to ignore all of these consumers? Safe Security Owes me at least $550 monetarily and $500 in stress and work changing everything over financially and the headache and embarrassment they've put us through by preying on us, the elderly
In response to complaint *** from Pauline *** we received this account from a 3rd party independent contract Mint Security, and we provided monitoring services for 5 months to Ms. After we were made aware of the situation we transferred the account back to the 3rd party contractor Mint Security. Ms. has no further obligation with Safe Security, and we will work with Mint Security to resolve this issue.
We had a Safe Security account; we sold our house in September 2017 and called to cancel service in August 2017. Were told we needed to "opt out" of our contract and pay over $300 which we did along with a copy of the contract with "CANCEL" written across it. The bills continued to come in. Called again in October 2017, were told we had to submit cancellation in writing. Did that the same day. Received another bill in November. Called again, tried to explain the situation to the representative (very frustrating) and the rep hung up us. Received another bill in December and sent an email to their customer service email account, no response. Received another bill in January threatening to turn us over to a collection agency! We have had enough of this company! Sending them one more letter with copies of all the documentation we've already sent to them via certified mail. I would not recommend this company if you're looking for a home security company.
I fulfilled my contract, then CANCELLED within the 30 days when I found out that there was an auto-renew on contract. The paperwork was fine, and the contract was cancelled. Then 18 months later I received a bill for the remainder of a contract. I contacted the company, they reviewed the records and agreed that the bill was a mistake and to ignore it. This happened two more times, with several months in between. Each time with Safe Security telling me it was a mistake and to ignore it. The last time I asked for a letter to that effect, because I was worried this would end up effecting my credit report. They said they did not send any letters out. Six months later I received a letter from a collection agency. I called them, they had NO records of a contract or any service history that they could send me. They only had a referral from Safe Security with an amount owed. If I did not pay the $786 it would go on my credit report. I was also told I had to contact Safe Security for any records. So the burden of proof was all on me. I called Safe Security at this point, and they said ALL records had been forwarded to this collection agency and they could not supply me with anything. This is a huge run around, with neither Safe Security providing any proof, or the collection agency, Hill Crest, providing any proof. If it goes on my credit report, I can dispute it, but that still effects your score quite a bit. I hope to take this to the attorney general.
Revdex.com Response: Christine *** Customer ***
Contract Terms: 02/14, 3 years, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.
On 06/17/16, the customer contacted SAFE Security and requested to cancel service. The customer paid the balance of contract that was due at that time of $333.14. The customer was also advised that a cancellation letter was required in order to complete the cancellation of service.
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NOTE: Verbal cancellation requests are not accepted.
Cancellation requests must be submitted in writing. Per the contract security agreement, Page 1 under Section Terms and Conditions it states:
Except as stated in paragraph 20 or as prohibited by law, this agreement automatically renews for successive (1) year periods (each a renewal term), unless subscriber gives written notice of cancellation to SAFE by first class mail at PO BOX *** at least 30 days before the end of the initial or a renewal term.
· SAFE Security did not receive a cancellation letter from the customer. The cancellation letter needed to be received by January 31, 2017 to stop the auto renewal process. Since a cancellation letter was not received, the contract terms auto renewed for an additional year through 2/28/18.
· The account was cancelled for non-payment and sent to Hillcrest*** and Associates Collection Agency.
· To resolve this issue, the customer needs to pay the new balance of contract amount through 2/28/18 in the amount of $786.59 to Hillcrest, *** and Associates Collection Agency.
Until such time the balance of contract payment is received, the customer will held to the contract terms.
My mother had to move to assisted living. They told her she had to move the service with her.
The assisted living home already had their own security. These crooks said tough you signed a contract. We do not care and kept drafting her account. She could not close her account because that would mess up her Social Security payments. It is so sad week companies have to steal money from the elderly to make money.
The representative of this company gave me false information about what they provide to their customers. I was told that if I had any system issues that Safe Security would take care of it without any cost to me. This was a lie! I was told differently by a Safe Security customer service rep. I need to cancel my contract based on false representation.
Revdex.com:
I would like to withdraw my complaint against Safe Security, we have resolved my issue and have come to an agreement.
If you need anything else from me, please let me know.
Thank you,
Rosie
In response to complaint ***, Safe security has worked with Ms. to send a technician to service her alarm unit at no cost. Ms. has indicated that she has cancelled her Revdex.com complaint because she has resolved her dispute with Safe Security.
My home was affected very heavily by Harvey. SAFE Security was the ONLY service provider that did not work with me, even though their system has not worked since August.
I was on auto pay, so they automatically deducted the payments every month.
When I called and wanted to cancel the service I was told I would need to send a formal letter of cancellation, which I did. I just received another bill today....It was for January! When I called their first response was let us check if we got your letter. Second response, we got it, but we got it on January 16 so you have to pay us for January, even though I HAVE NO SERVICE. Their EQUIPMENT is DEAD and has been for the past months. I believe in business if is considered an act of fraud, charging for something without actually providing the service.