Priceline.com

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
The consumer states:
“I am rejecting this response because: no
corporate giant should be allowed to hide behind legal language that covers the
letter of the law (their own policy) but surely not the spirit of the law”
“there was no clear statement that terms were
irrevocable”
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the cancel policy disclosure labeled under
Important Information
•
Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've selected, you can cancel your reservation
for a full refund up until noon on Wednesday, August 13th (local hotel time)
If you decide to cancel your reservation anytime between noon on Wednesday,
August 13th and noon on Thursday, August 14th (local hotel time), the hotel
requires payment for the first night's stayYou will be charged for the
first night's stay including taxes and feesAny remaining amount will be
refunded to youRefunds or cancellations are not available after noon local
hotel time on your day of arrival (Thursday, August 14th)
We
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
This
contract for request number *** was originally initialed on 2014-07-21:32:
Please verify the following
information to continue with your request
Please make sure that the
cell/mobile phone number you have entered is valid
*** *** ***
*** *** ***
*** ** ***
Check-In: Thu, Aug 14, 2014Check-Out: Sat, Aug 16, 2014Nights: NightsRooms: Room
Room Type: King Bed - Nonsmoking Room - Free Wifi
FREE Cancellation:
until 12:PM on 08/13/
Hotel Freebies:
Free breakfast, free internet in
room and free parking
Reservation
Name (Age or Older)
Enter the name of the person
checking into the hotelThis person must present a valid photo ID and credit
card at check-in
*** *
*** ***
***
*** ***
Summary of Charges
Room Cost: (details)
avgper room, per night
$
Rooms:
Nights:
Room Subtotal:
$
Taxes & Fees :
$
We've chopped fees on this
hotel
Total Charges:
prices are in U.Sdollars
$
Best Price Guarantee on this
hotel
Mandatory
fee of is collected at the hotel
Important Information
•
Room Description: King Bed/NonSmoking/Hair Dryer/Iron & Ironing
Board/Free Hi-Spd Wireless
•
Rate Description: Websaver - Full pre-payment required upon booking
•
Hotel Freebies Details:
Free breakfast, free internet in
room and free parking
•
Cancel Policy: Priceline will
not charge you a change or cancel fee, however this hotel has the following
cancellation policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Wednesday, August 13th
(local hotel time)If you decide to cancel your reservation anytime
between noon on Wednesday, August 13th and noon on Thursday, August 14th
(local hotel time), the hotel requires payment for the first night's stay
You will be charged for the first night's stay including taxes and fees
Any remaining amount will be refunded to youRefunds or cancellations are
not available after noon local hotel time on your day of arrival (Thursday,
August 14th)
•
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you don't cheto the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund
•
Your credit card is charged the
total cost above at time of purchasePrices and room availability are not
guaranteed until full payment is received
Your
PayPal account is charged the total cost above at time of purchasePrices
and room availability are not guaranteed until full payment is received
•
All rooms are booked for double occupancy
(i.eadults) and accommodations for more than two adults are not
guaranteed
•
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkoutThese charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate
I*** ***
I have read and agree to abide by the Terms and conditions and privacy policy

Complaint: ***
I am rejecting this response because:
Even reviews submitted to their own website TODAY state that the customers are furious that this place is so badThe MANAGER AT THE HOTEL says that they are TRYING TO LIVE UP TO *** *** RatingThey are NOT stars NOWHow many reviews do they have to read to see that this place has been rated improperlyThey are NOT BEING HONESTTheir own customer reviews are furiousI have used Priceline for many years and I am disappointed at how low they are behavingI Would simply like a real star hotel booked through themI am not asking for my money backThis is beyond rediculousI would even pay MOREJust let me stay somewhere clean and safe
Sincerely,
Kimberly Nichols

one thing I need to clarify:
"We have contacted the *** By *** Hotel *** *** *** Airport and verified that they have provided you the correct room type with complimentary breakfast with no additional fee. "
we got free breakfast and correct room type doesn't has any relation with you.
*** front desk told me in person, face to face said that"through phone call, priceline told me that DO NOT GIVE THEM BREAKFAST AND JUST GIVE THEM A STANDARD KING BED ROOM WILL BE OKAY" and your customer service told me word by word saying that "your order is nontransferable and nonreturnable, if you have any other questions call us again bye" that's your service! since you already know that I can do nothing with it, so you can playing me around with no cost!~
why finally *** gave us free breakfast and right room is because front desk has seen so many third party like you cheating customer cases, and I checked in in the early morning around 1am, so they finally give us what we deserve!
there is none of your business about we finally get free breakfast and right room type, DON'T TAKE ADVANTAGE OF IT IN THIS CASE. what you did to us is that your customer service told *** NOT TO GIVE US FREE BREAKFAST AND NOT TO GIVE US THE RIGHT ROOM TYPE that's what you did to us!
PRICELINE OWE US APOLOGIZE WITH NO EXCUSE
Complaint: ***
I am rejecting this response because:
Sincerely,
** **

Dear *** ***,
"">
Thank you for contacting us regarding your reservation at
the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand your original hotel was
overbooked and you are requesting compensation for the troubles
We reviewed your reservation and confirmed our Customer
Relations Representative contacted the hotel and spoke with the Front Desk
Manager, ***They were advised that guests that were already checked into
the hotel decided to extend their reservations, which made the hotel overbooked
for your scheduled chedateWe are sorry for any inconvenience this may
have caused; however, we are unable to offer compensation back to your credit
card as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Trip Number(s):
1***
Customer or Passenger's Name(s): Lisa L Barron
Dear MsBarron,
We are writing due to the complaint you have filed with
the Revdex.com regarding the location of the *** Hotel Orlando
- Lake Buena Vista
MsBarron, we have reviewed your complaint, however
cannot offer any changes or refunds since your hotel is located in the shaded area
labeled/mapped as the Disney Downtown - Lake Buena Vista
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Barbara Ayers
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceThe consumer selected a Retail rental car reservation with
***Priceline is not the merchant of record and does not charge the consumer’s
credit card for the reservation. The
terms and conditions of the rental car reservation are established by ***Payment for this Retail
reservation is due when the car is returned to *** and is charged and
collected by *** Car Rental verified that they will honor the week
reservation at the rate listed on the reservation, in the amount of $1,
As part of their process, vehicles are released for a maximum of days for vehicle maintenance The driver may go to any *** Car Rental counter
ay his/her convenience prior to the 30th day, to extend the rental
for any remaining days to complete the 7-week reservation The Bureau/consumer may contact *** directly
for any further assistanceWe are sorry that we are unable to assist the consumer any further
in this situation
Sincerely,
** ***
priceline.com

I WILL NEVER USE PRICELINE AGAIN!!! BEWARE OF COMPANIES LIKE THIS!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jay Balasz

Dear *** ***,
Roman">
We wanted to take this time to contact you regarding your
hotel reservation at the *** *** *** ** *** booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
have issues with the property that you received and for the fees that you were
charged
We have reviewed this concern and verified that the
property is rated consistently as a star on other websitesWe also verified
that the hotel charged you for the cleaning feePrior to submitting the
request, we provided a contract page which disclosed that you could be charged
mandatory fees directly from the hotel This fee is mandatory and is being
charged to all the guest upon check outWe apologize; however, we will be
unable to refund the cleaning fee that the hotel charged
We apologize for any inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

Trip Number(s):
1***
Customer or Passenger's Name(s): Christopher Woods
Dear MrWoods,
We are writing due to the complaint you have filed with
the Revdex.com regarding your reservation with American Airlines
The issue has been
addressed with the tickets being reinstated for the correct departure date of
5/16/and the return of 5/24/as requested.
The itinerary was corrected to reflect the corrected departure and return dates and therefore no
refund is due
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Barbara Ayers
Executive Offices

Dear Mr***,
We contacting you today regarding your reservation at the
*** *** *** for Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, your
reservation was canceled and you would like to be refunded for the cancel fee
We have reviewed this concern and verified that your
reservation was canceled for resubmit because it was booked for the wrong star
levelWe have refunded the cancel fee of $as a one time exception
because we value your businessPlease contact your bank directly if you don't
see the refund posted to your account within the next few days
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear *** ***,
Thank you for taking the time to contact us regarding
your vacation package reservation under Trip Number ***
class="MsoPlainText">
I am writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesI am sorry to learn
that you had to cancel your trip due to unavailability of travel documents
I have reviewed your reservation and determined that
prior to booking, we stated the following reminder: "If you are traveling
outside the US, all travelers will need a valid passport and you may also need
to show additional documentation at your destination and/or in connecting
countries"
Your purchase is governed by the carriers fare rules and
restrictions associated with your ticket, and all exchange fees are passed
along to the airlineBy submitting your request, you indicated that you agreed
to abide by our "terms and conditions" and the change/cancel policies
associated with your reservationAs a travel agency, our only option is to
abide by the airline-imposed fare rules, and we are not able to waive the fees
To extend our assistance, we contacted *** Airlines on your behalf;
however, they are unable to approve any refunds nor waive the exchange fees
Therefore, the policy regarding your airline credits will stand
In addition, the hotel portion of your reservation is
non-changeable and non-cancelleableThis was clearly indicated during the
request process
The only reason we were able to refund your hotel charges
is because our travel partner agreed to provide an exception
We appreciate your time in sharing your feedback and we
are sorry we are unable to provide the resolution you are looking for
Sincerely,
Nico ***
Executive Offices

HelloPlease see our response to the customer belowThanks
*** *** ***
*
Thank you for your prompt response
"background: white;">We apologize for the difficulty you encountered on our websiteOur booking system is linked to our travel partners booking system and there can be occasional time lags, which will affect the prices shown on our itinerariesOur partner may not have refreshed their reservation system yet, and this may be the reason why our site is displaying a different price on the hotel's list pageThese are not consistent with priceline's service standards, however, regardless of the reasons, we realize that it negatively affects our image as a service company
Also, please accept our apology for the frustrations you encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service
I reviewed our records and please be assured that we are taking this matter seriouslyAppropriate feedbacks were sent to the representatives involved so that we can improve our service and avoid this from happening again
We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledWe do hope you give us another opportunity to serve you better in the futureBelow is a coupon that you can use on your next booking on priceline:
*** *** ***
*** *** *** *** ** *** *** ***
*** *** ***
*** *** *** ** *** *** *** ***
Thanks for choosing us, and we look forward to serving your future travel needs
Sincerely,
*** ***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation with Hotel Sav for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices
I understand that you would like to apply your coupon code *** ** RMNOCTto this reservationI checked these codes in our system and our record shows that these are not Priceline CouponUpon reviewing, I have confirmed that both are provided by *** *** is one of the many coupon websites online that allow its visitors to post and retrieve coupons or promotion codesPlease be advised that we are not responsible for what is posted on these sitesSome of the promotions or coupon codes may work; however, we cannot guarantee that they are not displaying expired or invalid deals I tried to apply these codes to your reservation; however, both are not acceptedIt shows an error message stating that it cannot be applied because your reservation was booked directly on our websiteUpon reviewing, it was mentioned that coupon can only be applied if the reservation was booked with us through the participating website, which in your case is *** I understand that this does not make up for the time, effort and inconvenience you encounteredTherefore, even though we cannot offer the 5% discount value of the coupon codes, I have sent a separate email that contains a Priceline.com coupon to be used on a future priceline.com *** *** *** The coupon will provide a discount of 5% on your next reservationThe email contain instructions on how to redeem the couponPlease follow the instructions carefully Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

Dear Ms
***,
Thank you for taking
the time to contact us regarding your airline Trip Numbers *** and
***
We are writing to let
you know that we received your Revdex.com concern in our Executive
OfficesThis is regarding the multiple charges from the airline that are
showing on your account when you only purchased ticket reservationsWe have
looked into our records and only found confirmed reservations, which you were
correctly charged
Trip Number:
***
Request
Date/Time: January 11, 2015; 2:41PM ET
Total Charge: $
Trip Number:
***
Request
Date/Time: January 11, 2015; 2:47PM ET
Total Charge: $
There are no other
charges found for an airline ticket request
We attempted to
escalate your concern to the airlinesWe are sorry; however, they cannot
assist without the ticket number(s)The ticket should show as part of
the transaction description on your billing statement. We understand
that you have a letter from your bank with more details of the transactionFor
us to further escalate your concern to the airlines, we need a copy of your
bank's letter/statement with details of the transactionsWithout this
information, we cannot continue with our review
Please fax to us
directly a copy of your bank's letter/statement to: ***Please
include in your fax the Trip Number ***You may also reply to this
email and attach the needed billing statementThe attachment needs to be a PDF
or JPG file no larger than 2MB.
We apologize for any
inconvenience and hope to hear from you.
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs noted on the consumer’s contact page, the cancel policy associated with the consumer’s selected purchase was clearly disclosed prior to purchaseWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Mr***,
Roman">
We are contacting you today regarding your rental car
reservation with *** Car Rental for Trip Number *** We are writing to let you know that we
received your Revdex.com concern in our Executive OfficesWe
understand that *** Rental Car would not release the rental vehicle at the
time of piand we apologize for any inconvenience
Please be advised that Priceline does not have access to
the rental car partner's "Do Not Rent" list, and we do not collect
the license information at the time of booking that is generally used to
determine if a renter may be listed on
the "Do Not Rent" list
Please contact your rental car company, *** Car
Rental directly for any further assistance or questions related to the "Do
Not Rent" listing
We are sorry that we are unable to provide any
compensation or assist any further in this situationWe apologize for any
inconvenience and thank you for your time
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have received the consumer’s additional
comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceWe
contacted the hotel, and spoke with *** (Front Desk Supervisor) concerning
the consumer’s claims and we have been informed that they were able to locate the
consumer’s reservation however the reservation did not cheas confirmed
and they can offer no refund. We suggest
that the consumer contact the hotel directly for any further assistance
concerning this claim We are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they are requesting additional information. I dont have the ref# at this point, but the email that was used is ***
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for contacting us regarding your reservation at
the *** *** Inn booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your past hotel stay
We reviewed your reservation details and confirmed when
our representatives contacted the hotel regarding your concerns, they were
informed that the hotel did not have air conditioner and most hotels in that
area do notWe were advised that the hotel waived the $resort fee due to
any inconvenience it caused; however, a refund was not allowedWe initiated a
refund request for 20% of the room cost, but we are unable to offer a full
refund as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices