Priceline.com

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe have researched to find the confirmed
hotel, *** *** *** ***, does
meet our expectations for the star rating selected on our websiteOur
competitors also rate this hotel as follows:
***.com = stars
***.com = stars
***.com = starsWe are sorry that we are unable to assist the consumer any further in
this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
3/2/
Complaint
I rented a car from *** via PricelineHuge mistakeI was prompted to choose if I wanted to include insurance with my monthly rental file no.*** and I selected "yes"Had to pay $on the spotI chatted the next day with Priceline as my brother advised that was little for a month
insurance if the State of *** would probably charge for third party not just my vehicle collisionThey said their insurance covered everythingI arrived Feb 7th of to find *** did not honor Priceline insurance and I had to pay it again to comply with *** lawI called Priceline who told me I had to wait until I returned the vehicle for them to decide if *** is who should return my insurance money as they claimed *** was at fault -not themI had to return the vehicle early and upon returning it Feb.15th called Priceline again to adjust my car rate and the insuranceTo date I have called four times into customer servicr and they are telling me I have to wait for their resolution dispute and wait ten days after March 7th (their incorrect return date) to wait for their decision on returning my insurance money
Desired Resolution
I would like my $faulty Insurance fraud from Priceline returned ASAP
Consumer Business Dialog

Complaint: ***
I am rejecting this response because:
Thank you for the response but you are only confirming what I said in my complaint. Your policy was not on display when booking the reservation. What your policy is designed to do is defraud your potential customers. If I mistakenly book a room online for the wrong night or location and IMMEDIATELY call up customer service to request that the reservation be cancelled or changed, does it seem fair to be that inflexible to your potential customer. Every other travel service I have ever worked with allows you to cancel or modify a reservation. I travel for business and pleasure frequently and it seems exceedingly shortsighted for Priceline to antagonize their clients for the sake of $97. If you are to this inflexible then I will not only not patronize your services, but I will become a lifelong advocate to others (including my employees) to avoid your services. I will also be filing complaints with the credit card associations and the FTC to suggest that your acceptance of online credit cards should be evaluated due to your deceptive business practices
Sincerely,
*** ***

I have received the consumer’s additional commentsAn authorization on a credit card should drop off the card once the charge is acceptedIn the event that the consumer’s authorization did not drop off the card, we suggest that the consumer contact the credit card issuing bank for assistance
Sincerely,
ND’***
Executive Offices

Dear MsRay,
"">
We are contacting you today regarding your airline
reservation for your vacation package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting to change your reservationWe apologize for any inconvenience
We reviewed the notes and the record associated with the case and identified
that you are not eligible for compensationOur agent explained that the
policies for the package can be found on the contract page prior to purchase
Our ability to assist you is dependent upon airline
policyThe fare rules will only allow us to change the reservation by
collecting the applicable feesIf you are interested in exchanging your
reservation for future travel, do not forget to call before your current
scheduled departure, which is Thursday, May 15, 2014; 12:PM, because no
changes will be allowed after this time
In regard to your hotel reservation, you can cancel your
reservation for a full refund up until noon on Wednesday, May 14th (local hotel
time)
If you decide to cancel your reservation anytime between
noon on Wednesday, May 14th and noon on Thursday, May 15th (local hotel time),
the hotel requires payment for the first night's stayYou will be charged for
the first night's stay including taxes and feesAny remaining amount will be
refunded to youRefunds or cancellations are not available after noon local
hotel time on your day of arrival (Thursday, May 15th)
In regard to your rental car reservation, this may be
cancelled with a fee of $if the airline component is exchangedOtherwise,
the reservation is truly non-refundable
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

Complaint: ***
I am rejecting this response because:
If you read what you attached it includes a section on the cancellation policy. The cancellation policy includes a date by which the cancellation request must be received. Someone seeing this would assume that it is possible to cancel the reservation but there isn't any way to cancel because the date listed is prior to the actual booking date. This is deceptive and most would say FRAUDULENT. If you wanted to be honest you would instead say "THIS RESERVATION CANNOT BE CANCELLED". You have left me no other choice but to escalate my complaints with the *** *** of ***, the Credit Card Associations, and the Federal Trade Commission to let them know about your fraudulent practices.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I understand that *** gave me back $plus now you are giving me $as well but this doesnot cover the $I spent on the rental cost through PricelineI should be provided something better than this since I made the purchase directly from Priceline not ***Please assist a better resolutionThis is bad customer service on Priceline part.
Sincerely,
*** ***

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
were unable to pick up your rental car reservation since your flight was
cancelled due to weather concernsWe verified with our rental car partner that
the reservation was not used
We have processed a refund of your reservation, minus a
cancel fee equivalent to rental day amounting to $Your refund has been
processedA refund for $was processed today, July 8, The refund
will be processed through our system within one business dayIt is your bank
that will post the refund to your accountBank processing time varies, so
please check with them if you do not see the refund in your account
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Our record indicates that this
matter has been addressed with the consumer
A refund in the amount of $will be issued back to the consumer’s credit card
Sincerely,
N D***
Priceine.com

Complaint: ***
I am rejecting this response because:I would like to know what exactly was charged to my account with dates, destination, and anything else in regards to this charge for the police investigation*** debit card ending in ***Exp08/Charge amount charged on 08/07/
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I don't like the result offered because there was another option of hotel that would be acceptable and the only offer made by Priceline.com was notI called them and accepted the option to receive amount paid + 20%I still don't like how I was treated by them but I don't want to spent more time with this issue
Rgds., *** ***

Dear *** ***,
"">
We wanted to take this time to contact you in regards to
your rental car reservation with *** *** * *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding our price
guarantee
We checked your reservation and since it is already post
pick up date, we are not able to apply our Best Price GuaranteeWe checked our
records and verified that when you contacted us, you were advised by both our
Customer Care and Customer Relations agents that we were not able to find the
lower rate you saw online
Please note that in order to be eligible for our Best
Price Guarantee, you need to find the lower rate online for the same exact
itinerary you have with usFor your refernce, kindly check the terms and
conditions of our Best Price Guarantee by clicking the link below:
http://www.priceline.com/landing/best-price-guarantee.htm?jsk=544a200a464a200a20...⇄ /> We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Upon review of the consumer’s inquiryWe have confirmed
that the consumer purchased the reservation directly with Choose A Room
"Times New Roman"Times New Roman";">Please
note that priceline.com does not have access to reservation made directly with *** ** ***. We suggest that
the Bureau/Consumer contact *** directly for any assistance
related to the referenced purchase
The Bureau/Consumer may contact:
*** *** ***
*** *** ***
***
Sincerely,
** ***
priceline.com

Revdex.com, Inc
We are sorry that the consumer is
not satisfied with her selected star hotel accommodations at the Suburban Extended
Stay Melbourne and would like a refund
The consumer contacted
priceline on Fri., May 23, at 09:02:AM ET, requesting to cancel the
reservation and was provided with the cancel policy listed on the consumer’s selected
purchase
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to terms
and conditions of the selected purchase, including the following cancel policy:
Cancel Policy: Priceline will not
charge you a change or cancel fee, however this hotel has the following
cancellation policy: For the room type you've selected, you can cancel your reservation
for a full refund up until noon on Thursday, May 22nd (local hotel time)If you decide to cancel your
reservation anytime between noon on Thursday, May 22nd and noon on Friday, May
23rd (local hotel time), the hotel requires payment for the first night's stay
You will be charged for the first night's stay including taxes and feesAny
remaining amount will be refunded to youRefunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, May
23rd)
We appreciate the opportunity to clarify
Sincerely,
* ***
Priceline.com
This
contract for request number
*** was originally initialed on 2014-05-11:10:
Suburban
Extended Stay Melbourne
Airport Boulevard
Melbourne, FL
Check-In: Fri, May 23, 2014Check-Out: Sun, May 25, 2014Nights: NightsRooms: Room
Room1: *** e rhea
Room Type: Double Beds - Nonsmoking Room - Kitchen, Fridge,
Microwave
Hotel Freebies:
Free internet in room and free
parking
Summary of Charges
Room Cost:
avgper room,
per night
$
Rooms:
Nights:
Room Subtotal:
$
Taxes & Fees :
$
We've chopped fees on this
hotel
Total Charges:
prices are in U.Sdollars
$
Best Price Guarantee on this
hotel
Mandatory
fee of is collected at the hotel
Important
Information
•
Room Description: Double Beds/Nonsmoking/Efficiency/Kitchen/ HBO/Table
And Chairs/Microwave Refrigerator
•
Rate Description: Websaver - Full pre-payment required upon booking
•
Hotel Freebies Details:
Free internet in room and free
parking
•
Cancel Policy: Priceline will
not charge you a change or cancel fee, however this hotel has the following
cancellation policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Thursday, May 22nd (local
hotel time)If you decide to cancel your reservation anytime between noon
on Thursday, May 22nd and noon on Friday, May 23rd (local hotel time), the
hotel requires payment for the first night's stayYou will be charged for
the first night's stay including taxes and feesAny remaining amount will
be refunded to youRefunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, May 23rd)
•
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you don't cheto the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund
•
Your credit card is charged the
total cost above at time of purchasePrices and room availability are not
guaranteed until full payment is received
Your
PayPal account is charged the total cost above at time of purchasePrices
and room availability are not guaranteed until full payment is received
•
All rooms are booked for double occupancy
(i.eadults) and accommodations for more than two adults are not
guaranteed
•
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkoutThese charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate
Initial Here:
I have read and agree to abide by the Terms and
conditions and privacy policy

Dear Ms***,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** * *** *** for
Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for this
booking because the *** *** *** * *** *** charged you for
the cost of this reservation when this is a prepaid booking
We have contacted the *** *** *** * *** *** on your behalf and c the hotel has agreed to process a refund
to your credit cardWe have reviewed the proper guest billing procedures with
this hotel property to ensure that this mistake does not occur again.
Hotel Confirmation Number: *** Amount Refunded:
$Hotel Representative Contacted: *** - Reservations Manager
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your next
two billing statements
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAs noted on the attached reservation, this issue refers to a Published Price purchase with *** Rental carNo prepayment was processedPayment for this reservation is due when the car is returned and will be charged by *** *** RentalPlease contact *** directly for any assistance related to this matterIam sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com
A/C, Automatic transmission
***
*** *** Rental
Phone number:
***
*** *** Rental confirmation number:
***
Pick upTue Dec 00:00:EST -- 20***
SJU*** ** *** *** *** *** *** ** ***Carolina, -- 00979*** *** Operating hours: Tue 5:00 am - 11:00 pm
Drop offMon Jan 00:00:EST -- 7***
SJU*** ** *** *** *** *** *** ** ***Carolina, -- 00979*** *** Operating hours: Mon 5:00 am - 11:00 pm
Review Rental Car Price
Per Day
Total
Generic Compact caror similar
Taxes, Fees and Surcharges
Rental Car Total
Unlimited Free Miles Included
Enter Renter Details (must be years or older)
First Name***
Last Name***
Email Address***
Phone Number***
Add flight arrival information (optional)
Airline
Flight Number
Review Terms & Conditions
Rental fees are due at pick up
Rental car companies require the driver to supply a credit card in his/her name in order to pick up the car
Additional restrictions and fees may apply based on driver's age
Additional charges may apply for optional items or additional driversThese services can be purchased from the rental car company at the time of rental
Additional Rental TermsImportant Information
If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime
Payment for this reservation is due when the car is returned and will be charged by *** *** Rental
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation
Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company
Additional charges may apply for drivers under the age of
*** *** Rental will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel
The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositFor international reservations, the driver may be asked to present an international license or passportRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit
Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to *** *** Rental's specific policy
Please see location specific rental policy and rules information
Customer Care
*** *** Rental
Phone number:
***
*** *** Rental confirmation number:
***

Please note that I had supplied a receipt for a charge for internet fees that were supposed to have been included in the rate? Please provide an explanation for this charge and why it was assessed I assure you I will
solicit or recommend Priceline to anyone for the total lack of responsibility and failure to investigate whom they represent
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear *** ***,We wanted to take this time to contact you in regards to your hotel reservation at the *** *** booked under Trip Number ***.We are writing to let you know that we have received your Revdex.com concern in
our Executive OfficesWe thank you for your patience while we research this booking for youWe have been in contact with the *** *** and are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we receive a response from them.We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely,*** **Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to meI believe that they should be made to have the USD symbol made larger and more noticeable on all pages as of my friends tried the site, clicking on the *** *** link, and had to search for the USD symbolIf they aren't trying to scam people of their money then it should be obvious.
Thank you for your help in resolving this issue!
Sincerely,
*** ***

Dear *** ***s,
"">
We wanted to take this time to contact you in regards to
your rental car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were unable to pick up your rental car upon
providing a Debit
CardWe apologize for any inconvenience this may have caused you
We have contacted *** *** a Car on your behalf concerning
this matter and they have advised that they will investigate the matter and
provide a reply within business days,
We apologize for the inconvenience and thank you for your
patience while resolving this issue
Sincerely,
*** **
Executive Offices