Priceline.com

Dear [redacted] , We thank you for taking the time to contact us regarding your reservation at the [redacted] *** [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that contacted us due to quality concerns of your confirmed hotel and you are requesting a refundWe are sorry to hear that your hotel fell short of your expectationWe appreciate your feedback and documented it for future reference We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] = star [redacted] = star [redacted] = star In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline Scorecard You can review the Overall Rating as well as real traveler?s reviews for this hotel on our website Per our Quality Experience Guarantee, the hotel you received has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services We have contacted the appropriate people at the hotel to share your concernsOur records indicate that the hotel's front desk has requested that you return to their hotel and allow them to address your issuesWe again contacted the hotel today regarding your complaintsThey will be unable to offer a compensation since they were not informed of any problem during your stay We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , Roman"> We contacting you today regarding your hotel reservation at The [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesWe understand that you have concerns with the star rating of the hotel that you received and you would like to cancel your reservation We reviewed your reservation and verified that the hotel has an average guest rating of This rating is based on actual reviews from customers who have booked on our site and stayed at the hotel We assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companies and we are confident that the hotel will work to exceed their expectationsWe also verified that the hotel is rated consistently as a star property and we stand behind these hotel ratings The reservation that you purchased is truly restricted which is non changeable and non cancelableThis information was provided on the contract page that you reviewed and initialed prior to bookingWe apologize; however, we will be unable to change or cancel your reservation For your reference, we sent a copy of your contract page on a separate email We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you needed a non-smoking room However, the [redacted] provided you a smoking room upon your arrival, which you had quality issues We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stay We have reviewed the notes on your record, and they indicate that you purchased a non-changeable, non-cancelable and non-refundable reservationThis type of reservation does not provide customers the option to select the specific room/bed type prior to bookingAny special requests are not guaranteed and should be made directly with your confirmed hotelThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation you agreed to those terms In addition, we have contacted the [redacted] Hotel and they verified that the room you received was not an adjoining room and they did not have any available non-smoking room during your stay Therefore, we are unable to process any refund for this reservation For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation Hotel Confirmation Number: [redacted] Hotel Phone Number: ###-###-#### Hotel Contact: Vitul - Front Desk If you have any further questions, please contact the hotel directly at the number provided above We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] That the problem my phone bill and the email u sent me is proof that I was trying to contact you why would I keep call before and I already had my trip# and confomation information

Revdex.com, Inc I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer purchased an Express Deals reservation and in not satisfied with the location of the hotel The consumer states“I was under the assumption that this hotel was in [redacted] .” Priceline clearly discloses that we will find a hotel in the shaded area displayed on the priceline.com website for the consumer's selected area(s)The [redacted] is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Published price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that we cannot change, cancel or refund the purchaseOur ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the reservation selected by the consumer is non-changeable and non-refundable.We are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

According to the consumer, she selected a flight departing on April 29th at 6:AM 0.0001pt;"> Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected and authorized a flight departing on April 29th at 10:25PM This vacation package is subject to the cancel/change policy as defined by our travel partners Any exchange fees are established and collected by the airline Sincerely, ND’ [redacted] Executive Offices Departing Flight Information - Friday, Apr 29, (Arrives Saturday, Apr 30) [redacted] Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet Free Breakfast and free parking are not listed or offered for the selected reservation Sincerely, ND [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-21:32: Airport [redacted] Guest Rating: / [redacted] Distances are calculated in a straight line from point to pointmiles from Philadelphia Intl Airport (PHL) Check-In: Fri, Apr 29, 2016Check-Out: Sun, May 1, 2016Nights: NightsRooms: RoomPersons: Adult Room 1: [redacted] [redacted] Room Type: Two Queen Beds Non Smoking Room,free Wireless Internet,air Conditioning,alarm Clock,cable Tv, Coffee Maker · Freebies: Free breakfast, free internet in room and free parking Flight Details Departing Flight Information - Friday, Apr 29, (Arrives Saturday, Apr 30) [redacted] Stops Airbus A Economy/Coach Passenger and Ticket Information Passenger 1: [redacted] Ticket Type: Electronic Tickets will be issued for this flight Rental Car Details Mid-Size Car Toyota Corolla, Hyundai Sonata, Chevrolet Cruze or similar (make/model not guaranteed) and Unlimited Mileage, Automatic, Air Conditioning Driver: [redacted] [redacted] Location: Philadelphia - Philadelphia Intl Airport, PA, USA (PHL) Pick-Up: Sat, Apr 30, Drop-Off: Mon, May 2, Summary of Charges Room 1: [redacted] Nights: Flight + Hotel + Car: $ Package Savings –$ Priceline charges for person: Prices are in US Dollars $ Charged by Priceline today when you book Important Information Hotel Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, April 27th (local hotel time).If you decide to cancel your reservation anytime between noon on Wednesday, April 27th and noon on Friday, April 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you.Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, April 29th) Your hotel reservation is guaranteed for arrival on the confirmed chedateIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund Hotel Freebies: · Free breakfast, free internet in room and free parking The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip This vacation package is subject to the cancel/change policy as defined by our travel partners Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicle Your package does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Please agree to Priceline's terms and conditions I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondDue to a change in plans, the consumer checked-out one day earlier than booked and requests a refund When selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase · Cancel Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, April 10th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, April 10th and noon on Saturday, April 11th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, April 11th) I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-03-10:49: [redacted] [redacted] FREE Cancellation until 12:PM on 04/10/ Freebies: Hotel Freebies: On Sale Now -> Save 10% on this stay — Free internet in public areas and free parking Check-In: Sat, Apr 11, 2015Check-Out: Fri, Apr 17, Room Type: Business King Room ~ Disability Access - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, April 10th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, April 10th and noon on Saturday, April 11th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, April 11th) Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room First Name: Last Name: Use this name for all rooms Summary of Charges Room Cost: (details) avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: ADA ACCESSIBLE BUSINESS KING ROOM SMOKE-FREE WITH FREE WIFI, FLAT SCREEN TV · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: On Sale Now -> Save 10% on this stay — Book now and save — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free internet in public areas and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, April 10th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, April 10th and noon on Saturday, April 11th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, April 11th) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · Pet Policy: Pets Welcome: One Well behaved Family Pet Per RoomGuest Must Notify Front Desk Upon ArrivalGuest Is Liable For Any DamagesIn Consideration Of All Guests, Pets Must Never Be Left Unattended In The Guests Room · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion We are sorry that the consumer is not satisfied with the star quality of the [redacted] at [redacted] *** [redacted] during his 9/26/one night stay According to the consumer, the [redacted] at [redacted] *** [redacted] , [redacted] is not a star property, nor is it listed as one of the examples of [redacted] that fall within our star ratings Priceline discloses that star hotel brands shown on the website for Express Deals/Name Your Own Price reservations are for example onlyHotel brand examples may encompass [redacted] that fall under other star levels and you may get another name-brand or independent hotel of equivalent qualityThere is no guarantee that you will receive any particular brand when selecting a star rating Please note that while we do provide examples of some [redacted] that fall within our star ratings, not all individual [redacted] within each chain will always achieve the same ratingPriceline evaluates each participating hotel based on specific criteria including available amenities and services We have researched to find that your confirmed hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = stars [redacted] .com=stars [redacted] .com = stars I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’ [redacted] priceline.com

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she selected priceline’s Express Deals hotel service and is dissatisfied as he did not receive confirmation for a property viewed during a previous hotel search on priceline On each consumers’ contract page we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Consumers who wish to stay in a particular property or location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels, and can choose his/her exact price, location, and hotel Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase Thank you for the opportunity to clarify Sincerely, [redacted] This contract for request number [redacted] was originally initialed on [redacted] $ per night Star Hotel in Portland Airport (PDX) Area for $77/night This deal saves 10% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Portland International Airport is about miles northeast of downtown Portland via highway and MAX light rail In the immediate vicinity of the airport, Cascade Station Shopping(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher)

minor-latin;"> Better Business Bureau, Inc Our record indicates that this matter is being addressed with the consumer, with attempts to resolve the dispute Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: ***, ***, and [redacted] all rate this hotel starsThe room is only sqftIf I wanted to stay in a 4-star hotel, I could have had a larger room in a more convenient location at a cheaper price than what Priceline is chargingI have been ripped off by this consumer fraud, and that Priceline repeatedly lies to say that this is a star hotel instead of addressing the problem is symptomaticThey have refused to address my complaint and simply repeat the same form responseIt is not acceptable and I want my money back Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I want it on record that Price Line's business practices are unethicalThe site on which you book reservations is very misleading and all the ridiculous disclaimers do not appear until you've "locked in" your priceThey simply say to contact the hotel for special accomodations and in this instance, the hotel was unwilling to work with Price Line customersThis is because the "bidding" that Price Line touts on their commercials isn't the case at allBut rather Price Line buys crappy rooms in bulk from the hotel, which the hotel is reluctant to change for customers like me because they want those rooms to remain soldWho wants a room city side, smoking and with only one bed while vacationing with the girls at the beach? I understand the stupid non- refundable blah blah blah policy they have in placebelieve me their robotic customer service agents in [redacted] or wherever parrot the stupid clause a million times a dayI've looked on line and there are tons of consumer complaints out therePerhaps if enough of us come to the Revdex.com with the antics of this horrible company, Price Line will take another look at what they are doing to their customersThe fact is that, unless all you want to do is book a hotel for person while traveling down the road to your destination, Price Line is uselessIf you have a traveling partner that you don't want to sleep in the same bed with - forget itIf you want a non- smoking room - forget itIf you need handicap accessible floor level rooms - forget itIf you want ocean view - forget itIf you want to participate in the continenetal breakfast that the hotel offers guset - forget itDO NOT VACATION AT ALL THROUGH PRICE LINEThe hassle is simply not worth itHotels hate Price Line customers and Price Line just doesn't care because they get their money and that is clearly all they care aboutForget about hard working people like myself I have never been so completely ignored and dismissed by a company with total lack of customer service before in my lifeThere's a very easy and simple fix to this and this is they should refund me my moneyMy complaint and my "issue" is very legitimate and I am willing to bet not a single one of the people that I have corresponded with would go to the hotel just "hoping" that a room with two beds would become availableI could not in good conscience take my elderly friend to this situation - after talking to the hotel manager, I'm sure that, being "Price Line people" would have been a horrible negative from beginning to end So in rebuttal, no I am not accepting their responseI will take this to small claims court if I have toAnd I promise to continue to bad mouth them on social media along with the countless others out thereApparently they simply don't care, but I am sure it will be their downfallBusinesses cannot make such broad sweeping policies and not account for extenuating circumstancesThis is not customer service - this is a slap in the face of the consumer Sincerely, [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer selected Priceline's Name Your Own Price service and requested a property located in the area labeled [redacted] ***, or [redacted] ***We are sorry that the consumer is not satisfied with the location of his accommodations at The [redacted] ***, located at [redacted] ***, [redacted] ***Priceline discloses that we will find a room in a hotel willing to agree to your offer price and located within the shaded area displayed on the priceline.com website for the consumer's selected area(s)We have confirmed that the [redacted] is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] ***Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotelsI am sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-11:50: Please Review Your Request Star [redacted] Hotel Which hotel will I get? CheDate: Monday, July 6, Check-Out Date: Thursday, July 9, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Restaurant, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: I am rejecting this response because: The [redacted] Response is not acceptable to meThe manager [redacted] claims that I did not bring the complaint to the front desk so they could resolve the issueHowever there was no way for them to have resolved the issue nor any way for me to have brought the issue to them before the problem took placeI checked into the hotel around 11:PM - There was a problem with one of the rooms and after getting that issue sorted out it was after midnightI immediately took my stuff to room #and put it down and had a cab calledWe went to a local establishment as a group and had dinner and stayed until just after 1:A.MWe arrived back to our rooms at around 2:A.MI was very tired so I immediately got undressed and got into bed and went to sleep, I did not inspect the bed before hand as I had no reason to believe I needed toIt was when I awoke the next morning and it was light in my room from the sun that I noticed the blood on the sheetsThe blood was dried, but I checked myself to confirm it was not my bloodI then immediately did go to the front desk and complained to the front desk clerk, whom told me that it was not [redacted] problem it was a Priceline problem [redacted] is contending that I should have shown them the blood before I slept in it and then he would have given me clean sheets, that obviously would have been preferable to me as well, as sleeping in someone elses blood is not only grotesque but also unsafe and not hygienicHowever the fact remains that I got into bed very late at night, I did not know I needed to check for blood on my sheets before I got in the bedIt was not until morning when it was light in my room that I noticed the blood, so there was NOTHING that [redacted] or his staff could do to fix the issueI did however immediately contact the front desk as well as immediately call priceline.com to complainHonestly ***'s excuse that I should have contacted him so he could resolve the issue is simply a poor excuse Sincerely, Raymond Yarbrough

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] Suites Austin [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know we received your Better Business Bureau concern in our Executive Offices We reviewed your request and verified the reservation was booked through one of our Affiliates, [redacted] We do not offer Best Price Guarantee on reservations booked through our affiliates We apologize, we will be unable to issue a refund Thank you for your time and we hope you find this information helpful Sincerely, [redacted] Executive Offices

On behalf of the consumer, we contacted the airlines and they advised that the reservation has already been refundedThe refund of USD was processed on 6/15/to the [redacted] class="MsoPlainText">

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] *** for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund because of the quality issued you had during your stay at the [redacted] *** We apologize that you were unhappy with your hotel accommodations at the [redacted] ***We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com stars [redacted] .com stars [redacted] .com stars Our Quality Experience Guarantee states that your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services The hotel you received met Priceline's strict quality standardsWe do feel that this hotel is properly rated through our system In addition, the [redacted] *** verified that they did not receive any complaints from you regarding this matterTherefore, we are unable to process a refund for this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: If it was only a $charge (as they claim) I would have GLADLY accepted it Unfortunately, as with their deceptive practices, they are lying here too They attempted to charge me $per room per night, plus $for each guest above in each room per night - totaling $for the night stay I had already contacted the hotel, and they would NOT have charged those fees....it would have simply cost me $more per room (rooms that needed changing) Once you add in the $to my original reservation - it's about 20% more expensive to use Priceline than to go direct with the hotel I explained that - and again - VERY rude customer service agents told me the reservation could NOT be cancelled by me OR PRICELINE! Yet, once disputed, they had no problem cancelling it, not informing me that it was cancelled, they after THEY DID NOT PAY FOR THE ROOMS, STILL TRYING TO CHARGE ME FOR THE ROOMS I have also filed a complaint with the FTC and the NY AG's office These deceptive (at the very least) business practices are a scam - just read the THOUSANDS of bad reviews they've gotten just this year on rating websites all over the internet This is COMMON practice for this company If you want to get paid for something - you first have to have supplied the service THEY CANCELLED THE RESERVATION - not me I will not pay not today, not ever Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the Name Your Own Price purchase We apologize for any inconvenience experienced by the consumer and we are sorry that we are unable to assist the consumer with a change or refundSincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-10-19:31: Please Review Your Request Star Upscale Hotel, [redacted] Area Which hotel will I get? CheDate: Tuesday, October 27, Check-Out Date: Wednesday, October 28, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Parking, Free Internet, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note that the contract page for request number [redacted] , provided in our previous response, is the only page for the consumer’s accepted status reservation We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com