Priceline.com

Dear [redacted] size=3> Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of $for the change fee Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the travel date(s) and the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, as a one-time exception, we broke our contract with our travel partner and allow you to cancel this booking minus a night cancellation feeIf you book a new reservation with the correct date, 50% of the cancel fee will be refundedThe remaining 50% of the cancel fee offset charges imposed by our travel partners for the cancellation of a non-refundable reservation and are consistent with the fees charged by the travel partners themselvesTherefore, We are not able to refund the fee(s) We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] , Thank you for contacting us regarding your reservation at the [redacted] plus [redacted] *** West Extended Stay & Suites booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand you were unable to use your reservation and want to receive a refund Our documented case history confirms that you contacted Priceline on Monday, June 16, at 20:PM ET, requesting a refund as you were not satisfied with the quality of your Name Your Own Price hotel room accommodations at the [redacted] Plus [redacted] [redacted] West Extended Stay & Suites Upon review of the terms and conditions of your selected reservation, the representative advised that you selected and authorized the purchase of a non-refundable reservationYou then informed the representative that you were not satisfied and would not be staying at the property We reviewed your reservation details and confirmed that you submitted your request on June 16th for cheon June 26th, and then chose to dispute the charges with your credit card issuing bank alleging Fraud on June 20th, shortly before your chedate When customers choose to dispute charges with their credit card issuing bank alleging fraud, the reservation is cancelled so it cannot be used in the event the alleged Fraud dispute is wonIn this case, the bank reviewed that the charge was not fraudulent as allegedWe are sorry if you were concerned with the quality of your hotel; however, we are unable to offer a refund on your reservation as it is truly non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices This contract for request number [redacted] was originally initialed on 2014-06-10:49: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Thursday, June 26, Check-Out Date: Sunday, June 29, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Mr [redacted] , Roman"> Thank you for contacting us regarding your reservation with [redacted] Airlines for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you intended to book the reservation for departure on March 1, We reviewed your record and verified that the itinerary you received is what was submitted during the booking processWe found that during booking, you first tried to book a one-way flight from [redacted] for departure on February 2, Whenever your request was not accepted, you would change one of the parametersYou selected an option allowing the system to find connectionsYou also selected the option for the system to find off-peak hours ("red-eye" flights)With your last attempt, you changed the date to February 1, and booked a disclosed itinerary Prior to each attempt to submit a request, we presented you a Contract Page to reviewThe Contract Page provided you the opportunity to review the details of the request, including the dates For your reference, a copy of the contract page has been sent in a separate emailThe contract page disclosed the terms and conditions of your reservation Our ability to assist you is dependent upon airline policyIf you are interested in exchanging your reservation for future travel, do not forget to call our Customer Service before your current scheduled departure, which is Sunday, February 1, 2015, because no changes or cancellations will be allowed after this time We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com, IncWe have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAttached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the selected travel datesWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Sun Jan 00:21:EST Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency servicesAirfare Details Depart:Fri, February 13, Return:Sun, February 15, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times:The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next dayConnections:Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery:Electronic Tickets Passengers: [redacted] Aircraft:Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost:(All prices are in US dollars) $Baggage fees are not included in your trip costImportant Information • Your airline tickets are non-refundable, non-transferable and non-changeable• Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided• You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policySincerely, [redacted] Sincerely, [redacted] Sincerely, [redacted]

Dear [redacted] , Roman"> Thank you for your email, which we have received from the Revdex.com regarding the refund for your hotel reservation at the [redacted] ***, [redacted] Original for Trip Number [redacted] Upon review of this matter, a refund request of $1, was submitted to our management team for review on January 27, and if approved, the refund will be processed to the card you used to submit your requestThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and thank you for getting in touch about this Sincerely, [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and condition of the selected purchaseWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Sat May 19:03:EDT Your Trip Summary Airfare Details Depart: Fri, May 22, Return: Mon, May 25, Departing Airport: [redacted] Arrival Airport: [redacted] (***) [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft Rental Car Details Compact [redacted] or similar Location: [redacted] (***) Pick-Up: Fri, May Drop-Off: Mon, May Total Rental Days: days Driver: Tizazu Y [redacted] Driver's Age at Pickup: Summary of Charges Package Subtotal: $ Govt Taxes, Airline Fees and Agent Fees: $ Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • These airline tickets are non-refundable, non-transferable and non-changeable The Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to you Upgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • These special discounted tickets issued are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • Remember to bring a valid government-issued photo ID with you to check-in • Only [redacted] * [redacted] will be able to pithe rental car at the counter [redacted] * [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Hello Revdex.com: Thank you, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has returned the money in my credit card account I appreciate you help! Sincerely, [redacted] ***

Dear Ms [redacted] , We are contacting you today regarding your reservations at the [redacted] Portsmouth-Norfolk Waterfront Hotel and [redacted] Near Joint Forces for Trip Numbers [redacted] and [redacted] respectively We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that the incorrect area was selected when the reservation was purchased for Trip Number [redacted] Our records show that Mr [redacted] , contacted us on June 5, to cancel your reservationAt that time, we advised that a fee would be charged in order to cancel the reservation and he can resubmit a new request in order to get a 50% refund of the cancellation feeYour reservation should have been non-refundable; however, we made an exception because of your issue, and broke our contract with our travel partnerWe are not able to refund the fee Since you have submitted a new request, a refund for $was processed on June 6, The refund amount is equivalent to 50% of the cancellation fee that was charged when the reservation was cancelledWe are sorry but we are unable to refund the remaining 50% Also, we understand that you would like to cancel and get a refund for your new reservation at the [redacted] Near Joint Forces for Trip Number [redacted] Your reservation is restricted; it is non-refundable, and non-transferableWe understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It is not satisfactory, but Priceline will not budge no matter whatI simply will not use them anymoreThe hotel, by the way, was in not even remotely a star hotel Sincerely, [redacted]

Dear [redacted] , We wanted to take this time to contact you in regards to your [redacted] Rent a Car reservation booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive Offices When reviewing your concern we show that while chatting with one of our Chat Customer Care agents you stated that you were able to find a lower rate of $90.91; however, the agent was unable to complete the Best Price Guarantee due to scheduled pick up time being 12:AM instead 12:AM The agent was later able to find a itinerary that matched on priceline.com with a rate of $which was still lower than the $that you were billedThe agent advised that they would refund 100% of the difference to match that rateThe difference between those rates is $16.30; however, priceline decided to refund you 200% of the difference instead and a refund for $was processed back to your account on February 11, This makes your total for the reservation now only $ which is lower than the $rate that you found on *** We apologize for the frustration regarding the pick up time being schedule for 12:AM; however, we are truly unable to offer any additional compensation above the $refund that was already processed We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Bryan B [redacted] Executive Offices

The consumer chose to visit our Published Price service, where consumers have the opportunity to review and compare hotel room rates prior to selecting and purchasing hotel room reservationsThe consumer selected a specific hotel property from a list of participating properties, at the disclosed room rate, including taxes and feesWe are sorry that the hotel provided the consumer with a receipt or confirmation disclosing the lower negotiated room rate established between priceline.com and the hotel, which is not available to the publicPriceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we purchase bulk room reservations, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money, while at the same time maintaining profitabilityI am sorry that priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-19:44: [redacted] [redacted] FREE Cancellation until 12:PM on 06/05/ Freebies: Hotel Freebies: Free breakfast, free internet in room and free parking Check-In: Sat, Jun 6, 2015Check-Out: Mon, Jun 8, Room Type: Queen Room with Two Queen Beds ~ Non~Smoking - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, June 5th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, June 5th and noon on Saturday, June 6th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, June 6th) Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Queen Beds/NonSmoking/Free Hi-Spd Wireless/ Microwave Refrigerator/Coffeemaker, In-Room · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Free breakfast, free internet in room and free parking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, June 5th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, June 5th and noon on Saturday, June 6th (local hotel time), the hotel requires payment for the first night's stay You will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, June 6th) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate [redacted] I have read and agree to abide by the Terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: I believe they were practicing unfair business practices with their fine print and hopefully enough people will complain and a class action lawsuit will be the final solution Sincerely, Brian Chamberlin

Revdex.com:I was explained by priceline that they will take care of the extra charge as that is their website problemSo I am asking Priceline to refund my $that was promised by them (they asked me to fax the receipt so that they can pay me back) If they had not promised me I would have made my own decision to keep the rental car or notWhen we book car rental we fill our address then why does not the website tell us clearly write their I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am happy that at least some one is there to help me out Sincerely, [redacted]

[redacted] Thank you for contacting us regarding your hotel reservation with the Hotel Pineta Palace for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand that you are contacting us requesting for a full refund of your reservation because of the concerns regarding the Star rating for your confirmed hotel We sorry to hear that you felt the star rating assigned to your hotel was not accurateWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc We have researched to find that this hotel does meet our expectations for the star rating selected on our website Our competitors also rate this hotel as follows: Expedia.com Star rating: star out of Orbitz.com Star rating: out of Travelocity.com Star rating: out of Hotels.com Star rating: star out of In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenities This hotel has an Overall Guest Rating of out of on The Priceline ScorecardPer our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services Prior to submitting the request, we presented you the Contract Page for reviewWe apologize; however, the reservation cannot be changed, canceled or refunded, as stipulated on your contractBy submitting the request for booking, you indicated that you understood and agree to the terms and conditions of this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Angel Almanzar Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs disclosed on the priceline.com website, Our Best Price Guarantee does not apply to fares that aren't available to the general public, such as, military personnel Our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as [redacted] and ***, as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programsFares that have been partially refunded or canceled by Priceline.com or others, and fares that are part of promotional packages or that include additional amenities, such as parking meals, are excluded from the Best Price Guarantee We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe have confirmed that this hotel is properly rated through our system In the event that the consumer experiences problems while at this hotel and the front desk is unable to assist, we ask that the consumer please contact our Customer Service department for further assistance Sincerely, [redacted] priceline.com

Dear MsProvenzano, Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We understand that the reservation was confirmed for a one-way itinerary when you requested for a round-trip ticket to [redacted] upon booking We have reviewed the notes on your record and they indicate that your contract page matches the itinerary you receivedWe provided a number of disclosure points in-path indicating the type of reservation being requested This information was presented to you prior to purchase, when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation you agreed to those termsYour reservation is non-changeable, non-cancelable and non-refundable For your reference, a copy of the contract page has been sent in a separate e-mail The contract page disclosed the terms and conditions of your reservation However, as a one-time exception, we can cancel your reservation and process a refund minus the processing fee, travel insurance and $per ticket cancellation feeIf you book a new round-trip reservation on our website, we will refund the $per ticket cancellation fee minus a $per ticket change fee Should you wish to cancel this booking to resubmit a new round-trip reservation for a fee, please contact us directly at: 1-866-XXX-XXXX before 11:30pm ET today, May 10, Cancellation or refund may not be available after this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] 10, when you contact us The number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please note that if you will be calling after the Executive Office hours, please contact our Customer Service department at ###-###-#### before 11:30pm ET today, May 10, 2014, to cancel this booking for a resubmit option We apologize for the inconvenience and look forward to hearing from you Sincerely, Jenn Hapdus Executive Offices This contract for request number [redacted] was originally initialled on Fri May 23:52:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Sun, June 22, Departing Airport: John F Kennedy Intl Airport (JFK) New York City, NYor Laguardia Airport (LGA) New York City, NYor Long Island Macarthur Airport (ISP) Islip, NY Arrival Airport: San Antonio Intl Airport (SAT) San Antonio, TX Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: Catherine Provenzano Aircraft: Jet aircraft We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much moreHide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: CP I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the trip protection Description of Coverage

Complaint: [redacted] I am rejecting this response because: Date Sent: 3/12/1:45:PM Complaint: [redacted] I am rejecting this response because: you actually can select your hotel area in the express deal section, just like you can choose your star level and price range I am sure if I selected a star hotel I wouldn't be given a star hotel, just like when I select [redacted] I shouldn't be given a hotel in [redacted] Is there addtional recourse should Priceline continue with their dishonest practices? Hotels Cars Flights Vacation Packages Sign In My Trips Help USD ? Powered by Priceline.comWelcome EBates Member, Earn Cash Back on Your Travel Order! Express Deals in Lower [redacted] + See Other Hotel Options Star Ratingclear hotels hotels hotels Hotel Areaclear [redacted] (1) [redacted] 3) [redacted] (4) See more areas Price Rangeclear $- $90(3) $- $120(1) $- $150(0) $- $180(0) $- $214(0) Hotel Amenitiesclear Free Breakfast(1) Free Internet(2) Free Parking(2) See more amenities [Click to View All Consumer Messages] Business Most Recent Message Date Sent: 3/12/12:26:PM Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceIn this case, the consumer selected an Express Deals reservation, which does not offer the option to select [redacted] – [redacted] or [redacted] These options are available when selecting a Name Your Own Price reservationWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-03-17:06:$per night 3½ Star Hotel in [redacted] Area for $58/night This deal saves 40% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: The area's economic powerhouse, the bustling city of [redacted] is headquarters to many of the country's largest companiesIt has its own opera company, symphony(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Indoor or Outdoor Pool Pets Allowed Restaurant Fitness Center Business Center Check In: Fri Mar 13, Check Out: Sat Mar 14, Rooms: All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: [redacted] Your hotel [redacted] Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! Taxes & Fees: $ Total Price: All prices are in U.SDollar $ Apply Coupon Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Pets Policy: 1-nights, a $non-refundable pet fee will apply7-nights, a $non-refundable pet fee will applyOnly dogs weighing lbs and under are permitted; two dogs allowed if not exceeding lbs totalService Animals exempt from fees The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Sincerely, [redacted]