Priceline.com

Dear Ms[redacted] , Roman"> Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you booked the reservation using our mobile app and you did not intend to submit and offer price of $To further review your concern, kindly provide us the following information: Type of Device: (Ex:***, [redacted] , [redacted] , [redacted] , [redacted] , [redacted] ) App version: (Ex: [redacted] ,***, [redacted] , [redacted] , [redacted] phone) If you used a [redacted] : What browser? & What browser version? Signed into Priceline Account: (Yes or No) Checking out as a guest: (Yes or No) We apologize for the inconvenience and look forward to hearing from you soon Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for contacting us regarding your reservation at the [redacted] Tree Inn booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel is rated properly We can understand your concern if you have discovered bad reviews for your hotelEveryone has a different experience and it is very likely that your experience could be entirely positiveWe have researched to find that this hotel has a guest satisfaction rating of 5.8/and does meet our expectations for the star rating selected on our website Our competitors also rate this hotel as follows: Orbitz.com = stars Expedia.com = stars Travelocity.com = stars Venere.com = stars Tingo.com = stars We do feel that this hotel is properly rated through our system and we regret we are not able to offer a refund as this timeDuring the request process you were asked to review and initial a contract page That contract contained the travel information you entered during the request process and outlined the terms of the offer, including the restriction that your reservation would not be changed or canceled We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Please see the response we have sent to our customer [redacted] face="Calibri">Thank you for taking the time to contact us regarding your stay at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe reviewed your information with the hotel and confirmed your reservation was usedThe hotel informed us that they made all attempts to address the issues you encountered during stay; however, they informed us that the reservation is non refundableThe hotel informed us, they would like to have the opportunity to change your impression of themThe hotel's Front Desk, [redacted] offered a free night as a compensation for a future stayIt can be any date except, April 19-23, May 19-21, June 2-4, June 16-18, July 14-16, August 4-6, August 24-27, September 27-October You can approach the hotel staff directly at check in, provide them with your name along with a credit card under your name for incidentals and valid identification to claim your free nightIf you have further questions, feel free to call the hotel at [redacted] Furthermore, we issued a refund in the amount of USD on November 10, This amount is equivalent to 20% of your total reservation cost as a compensationAlso, I would like to offer you a 15% Coupon that you can use on a future Hotel Express Deals purchaseYou will need to enter your Coupon Code at checkout then click "apply" and your discount will instantly be deducted from your room subtotalYour coupon code is [redacted] and it expires by November 1, Thank you for the opportunity to assist you and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear MsWhipple, We wanted to take this time to contact you in regards to your [redacted] Corporation rental booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, [redacted] Corporation did not release your rental car because you had insufficient funds for the security deposit We have researched your issue with [redacted] Corporation and they have verified that your rental car was not usedPlease note that when you placed your request, we stated on our website that a valid credit card in the primary driver?s name with enough available credit to cover the refundable security deposit would be required in order to rent a vehicleSince the rental company did not release the car without the necessary available credit, we made an exception to our policies, and cancelled your reservation minus a cancel fee of $The refund details are below: Refund Amount: $ Cancellation Number: [redacted] The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements We apologize for the inconvenience and hope you find this information helpful Sincerely, Israel Ko Executive Offices

Dear Mr***, We are contacting you today regarding your reservation at the [redacted] Waikiki Beach for your vacation package for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to have Queen BedsThe reservation you purchased is a CITY VIEW ROOM King or Queen [redacted] Grand Bed:City View Free WiFi:42in TV:Free Hot BreakfastIt is not guaranteed that you will get Queen bedsThe bed type is determined upon chedepending on availability Your reservation is guaranteed to accommodate people in the roomWe contacted the hotel and [redacted] , Front Desk Staff advised that if you wish to upgrade to a bigger room, they can accommodate you to their Deluxe Category roomThis type of room is guaranteed with Queen Beds Upgrades are based on availability and is at the hotel?s discretion There will be a $per day plus tax which is payable to the hotel directlyShould you wish to upgrade your room, you may contact the hotel directlyHowever, we are unable to refund the upgrade fee that will be charged by the hotelIn addition, the hotel advised that if you get a room with King bed, there will be a small sofa bed included in the room We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of purchase, including the following condition: The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request This checkout page for trip number [redacted] was submitted on 2016-05-21:55: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Area Which hotel will I get? CheDate: Saturday, May 14, Check-Out Date: Sunday, May 15, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet, Free Breakfast, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Subtotal: US$ Taxes and Service Fees: US$ Total Charges*: US$ Apply Coupon *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because I haven't yet checked my credit card to see that the charges have been removed Also, although I have been communicating with Priceline, and have been told that I would not be charged for a "no show" at the [redacted] , I didn't actually see an email fromthe Revdex.com stating that I have attached the innkeepers statement about when she had the office open, and the photo of the record of the time of my phone call to the hotel on my phone I have also attached the original reservation email Although Priceline and the innkeeper state that the check in hours are from 1:to pm, I don't see that information on my hotel reservationAlso, I havent' yet filed a complaint with the Revdex.com regardig the hotel itself, and I would like a complaint on record with the above information directly associated with the Inn there as well for other consumers to reference when making travel plans Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Per Priceline's Terms and Conditions it states under Express Deals #4a: Express Deals? Hotel Service aMandatory Fees: For hotels that charge mandatory fees, you will be told both a) the Total Priceline Charges to your method of payment and b) the total cost, which includes the Total Priceline Charges and the Hotel Mandatory Fee which the hotel will charge at check outYour Total Charges and the Room Rate may include compensation to priceline.com for our facilitation services Priceline did not meet its terms and conditions by electing not to disclose the mandatory parking feeI have purchased many hotels from Priceline and it does not always state in the amenity listing "free parking", but yet the hotel offers free parking Priceline has no problem disclosing the $parking fee when a customer searches and/or purchases the hotel through Priceline's regular hotel availability search (Priceline's website clearly discloses that a $parking fee will apply when the hotel is searched by name) My claim is that if the mandatory parking fee is disclosed on Priceline's regular hotel search, then it should also be disclosed as a mandatory fee when purchasing the hotel through an Express Deal per the terms and conditionsFailure to do so is deceptive to the customerThe true "total cost" to the customer is not what the customer is actually paying because the mandatory fees have not been disclosed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received my refund a week later without delay and am truly grateful to Revdex.com for your intervention in this matter Sincerely, [redacted] ***

D [redacted] Thank you for taking the time to read this email I am writing to inform you that I have finally confirmed the refund with the [redacted] The refund for USD was issued today, September 30, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Thank you for your patience while we reviewed your issue and please feel free to reply to this email if you have additional questions Sincerely, [redacted] Executive Offices

Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of the purchase, including the following: · All rooms accommodate two guestsSpecial needs, bed type or other requests are at the discretion of the confirmed hotelPlease contact the hotel directly for availability We appreciate the opportunity to clarify Sincerely, N D’Angelo priceline.com This contract for request number [redacted] was originally initialed on 2013-09-16:48: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Friday, October 11, 2013Cheis guaranteed for this date only Check-Out Date: Sunday, October 13, Region New York City City Areas: Central Park South Chelsea Area Midtown West SoHo - Tribeca Times Square - Theatre District CheTime: Guaranteed late night arrival Check-Out Time: Check-out times vary by hotel Room 1: Heather Elliott Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: $ Travel Insurance: $ Subtotal: $ Taxes and Service Fees: $ Priceline Hotel Coupon: -$ Total Charges*: $ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only $per room per nightDetails *Prices are in US dollars Important Information These amazing deals cannot be refunded or changedFull payment is required upon booking Your reservation will be confirmed in a star or higher hotel in your selected area and may not be one that you saw during a previous searchOnly Amenities listed above are guaranteed The reservation holder must present a valid photo ID and credit card at check-inThe hotel may charge you for mandatory (e.gresort) fees or incidentals (e.gparking)These charges are not included in your offer price All rooms accommodate two guestsSpecial needs, bed type or other requests are at the discretion of the confirmed hotelPlease contact the hotel directly for availability Special Requests All special needs and requests must be arranged directly with the confirmed hotel and are at the hotel's discretionPriceline will provide you with the hotel's contact informationSince Priceline has no control over which room a hotel will assign to you, Priceline cannot accommodate special requests in advance of your booking and cannot guarantee that special requests will be met A Name Your Own Price reservation cannot be changed, canceled or modified on the basis that a special request was not met Rooms reserved through priceline are guaranteed to accommodate up to guests comfortablySome hotels may charge an additional fee, payable at the front desk, for bedding requests and/or extra peopleAll bedding requests are based on hotel availability and are at the discretion of the hotelRooms may have: · Double Bed · King Bed · Queen Bed · Double Beds · Twin Beds Accommodations for additional guests or requests for specific bed types must be made directly with the confirmed hotel and are not guaranteed by priceline Priceline requests non-smoking rooms; however, room assignments are based on hotel availability and are at the hotel's discretionIf you require either a non-smoking room or a smoking room, contact your confirmed hotel directlyPriceline cannot guarantee a non-smoking or smoking room Requests for specific room locations (i.e., connecting, high floor, view, away from elevator etc.) should be made directly with your confirmed hotelWhile your hotel will do its best to accommodate you, priceline cannot guarantee that special requests can be met For specific room type or bed type requests, try our Published Price or Express Deals options For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] s, We would like to take this time to contact you in regards to your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you had some issues with the quality of the hotel during your stay We contacted the hotel and we were advised by ***, the hotel manager, that no complaints were reported to the front desk regarding your issue during your stay As a goodwill gesture, the hotel manager has advised that they are refunding the $charge for the parkingWe apologize; however, we will be unable to offer any compensation or refund for your reservation We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Mr [redacted] ,We wanted to take this time to contact you regarding your [redacted] Airlines ticket booked under Trip Number [redacted] .We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your flight was cancelled due to weather and you are requesting a refund for the unused flight.We have reviewed this concern and verified that your flight was canceledWe contacted [redacted] Airlines for the refund since the ticket is showing as exchanged by the airlineWe were advised by the airline that the ticket is currently on queue for refund and this process may take up to business days depending on the volume of requests they are receivingYou may also check the status of the refund via AA's website (https://prefunds.aa.com/refunds/) using your ticket number [redacted] We will contact you back for any resolution or update once we received a response from the airline.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Joe A [redacted] Executive Offices

Dear [redacted] ***, Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Northwest for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you did not have the option to select the bed type upon bookingIn addition, the [redacted] Northwest was unable to accommodate your request for double bedsBecause of this you are requesting a refund of this unused reservation We have reviewed the notes on your record and they indicate that you have selected the following room type upon booking: Deluxe Guest Room, King Or Double, 322Sqft/29Sqm, Wireless Internet For A Fee, Coffee/Tea Maker, 36In/91Cm Tv As stated on your confirmation page, the hotel determines your specific bed type based on availabilityThese bed types could either be King Bed or Double Beds based on the above-mentioned room typeWe apologize that the hotel was unable to accommodate your bedding needs and you were not able to use your reservation; however, because the reservations are pre-paid, they are non-refundableWhen you missed your scheduled chedate the hotel considered you a ?no-show? and released your roomsThis is a standard procedureIf you had purchased your reservations from another travel company or directly from the hotel, the reservations would still be non-refundable Please note that prior to purchase, you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation you agreed to those terms Therefore, we are unable to issue you a refund or a credit for this bookingThe terms of your reservation were disclosed to you at the time of booking For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: It says cancelations are available very clearly before you click on the motelThen in the fine print it changes the "policy"?! This is a bait and switch clearlyThat room was no cheaper than the other roomsYou use giant red lettering to state cancelations are available then hide the change in a list of things It's shady business practice! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because after I disputed the charge on my credit card, the bank sided with Priceline.com LLCTherefore, I was re-billed for the amount of the ticketHowever, since the dispute was resolved and death with, missedPriceline.com LLC has no right to cancel my ticket, or they should be able to re-instate it once the dispute was concludedI could not use my ticket and so I hadPriceline.com LLC still went ahead and cancelled my ticket and refused to re-instate the ticket even after the Dispute was dis to buy a brand new ticketPriceline.com LLC also said that they would review my case in the chargeback process but they never contacted me again regarding that issueFurthermore, Priceline.com Llc has not responded to me about my request for receiving full or partial credit for the ticket amount Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The cancel policy disclosed prior to purchase, states the following: Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, May 27th (local hotel time).if you decide to cancel your reservation anytime between noon on Friday, May 27th and noon on Saturday, May 28th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, May 28th)The consumer requested to cancel the reservation on the chedate, May 28, 2016; therefore, the reservation is non-changeable and non-refundable I am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

Dear [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesYou also contacted our Executive Offices to request a cancelation of your entire reservation due to your concerns regarding the current issue in [redacted] Per airline's authorization, your reservation has been cancelled for a full refundYour refund has been processedA refund for $1,was processed today, September 9, It is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days If you have further questions, please contact us directly at: ###-###-####The Executive Office hours are 9:a.m to 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] , when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Revdex.com, Inc Consumers who wish to purchase hotel accommodations that include a pool have the option to select Priceline’s Published Price service where the consumer can select his/her specific property and amenities, amongst other selections, from a list of participating propertiesAttached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchaseName Your Own Price/Express Deals reservations do not guarantee that the property will include a pool as a guaranteed amenityThe guaranteed amenities for the star quality accommodations listed for the consumer’s selected purchase include the following amenities: Guaranteed Amenities: Pets Allowed Free Parking Free Internet We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-10- 23:29: $per night Star Hotel in [redacted] Area for $54/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Pets Allowed Free Parking Free Internet Check In: Thu Oct 16, Check Out: Fri Oct 17, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night King Bed - Nonsmoking Superior Room - Free Wifi $ per night Full Beds - Nonsmoking Room - Free Wifi Reservation [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Pets Policy: Pets Welcome: One Well behaved Family Pet Per RoomGuest Must Notify Front Desk Upon ArrivalGuest Is Liable For Any DamagesIn Consideration Of All Guests, Pets Must Never Be Left Unattended In The Guests Room The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your vacation package reservation at the [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with your hotel accommodation at the [redacted] Hotel We have contacted the [redacted] Hotel and verified that they were having renovations during your stayThey have undercover security within the hotel vicinity and the $deposit was released/refunded to your card upon your check out last June 10, We apologize for any inconvenience; however, if the renovations are minor, hotels will make a business decision to stay open Our records show that the rate you purchased is non-refundableAs an exception, on top of the free breakfast that the hotel has provided during your stay, a refund for $was issued today, June 12, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices