Priceline.com

I do not accept this response because I cannot be charged a day that I didn't use the rentalI'm requesting a refund for thatPlus I have another issue directly with *** [redacted] said Priceline has to issue the refund I want one day refunded for not using the rental! Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: This room was not as represented in their advertisingAs our event was ending someone asked where we were staying, we told them where and that it was ten miles awayThey laughed and told us yes if we had a helicopterAs the crow flies ten miles might be right, but they neglected to mention the half hour drive north,cross the bridge and back down another mileEven the clerk said there is no way to get there in ten milesShe said she'd cancel it if she could as Er were lied to, but priceline had them hostage tooThey need to quit bullying and be put in their place [redacted] Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your airline ticket reservation for [redacted] ***, with Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are seeking a compensation as you inadvertently entered the name of the passenger as what is showing on her driver's license because of what you saw displayed during the booking process We apologize that we are unable to provide the compensation you are requestingDuring the booking process, we have provided links with information on what name to be entered with an advice that, "All International travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries." Therefore, it is necessary that the passenger's name on the ticket has to reflect the name on the passport since the reservation you booked is for an international flight We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situationThe consumer may contact the property directly at the following contacts for any further assistance Holiday Inn Resort Daytona Beach Oceanfront South Atlantic Avenue Daytona Beach, FL Phone Number: ###-###-#### Fax Number: ###-###-#### Sincerely, ND’Angelo priceline.com

Dear [redacted] Thank you for contacting us regarding your airline ticket reservation for [redacted] , for Trip Number [redacted] We received confirmation that the airline has authorized a full refund of the ticket The refund was processed on April 22, back to a [redacted] ending in [redacted] We again apologize for the inconvenience that you and [redacted] experienced with this reservation Sincerely, Berna A [redacted] Executive Offices

Complaint: [redacted] Dear NDangelo: I am rejecting this response because you continue to ignore my original concerns, fail to provide proof or information showing that Priceline has made any changes, provide no reassurance that these same violations of customer privacy will not continue in the future, and fail to show that Priceline is in compliance with Revdex.com guidelines governing the use of customs' private information I am also rejecting this response because none of the three attachments that you mentioned were actually attached to the e-mail.In my previous e-mail I said: · I would like Priceline to change its policy of using customers' e-mail addresses to send junk e-mails against customers' will · I would like Priceline not to add customers' e-mail addresses to Priceline's e-mail list when a customer explicitly opts out And you replied: "Unless a Priceline customer tells us that he/she does not want to receive email offers, Priceline will occasionally send promotion coupons, marketing material or other special travel deals."Your response fails to address my clearly articulated original concern While purchasing my ticket online, I told Priceline that I did not want to receive email offers by unselecting the box next to "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com." (See attached "Priceline Op-Out Button.") And yet Priceline added me to their promotions e-mail list against my express wishes In addition, your response fails to address the fact that, in my previous e-mail, I attached a chat transcript with Bernice, a Priceline customer service agent, who explained: "When you make a reservation in our website the system automatically sends you those promotional emails, even if you choose to not receive them." What Bernice says directly contradicts your claim that "Unless a Priceline customer tells us that he/she does not want to receive email offers, Priceline will occasionally send promotion coupons, marketing material or other special travel deals." Either Bernice is lying, or you are lying Because I deselected the "Yes! I would like to receive exclusive promotions" box when I purchased my ticket, all evidence points to your lying.In my previous e-mail I also say:· I would like all Priceline e-mails to contain unsubscribe linksYou also say in your reply: "Please note that the unsubscribe link is located in every promotional email about news/special offers/travel deals." This, however, is untrue Please see the attached promotional e-mail ("Priceline Promotional Email with No Unsubscribe") sent to me by Priceline on April 18, 2016, which contains no unsubscribe link At the bottom, the e-mail says "This is a promotional email from Priceline.com," and there is no unsubscribe link Once again, your claim that "the unsubscribe link is located in every promotional email about news/special offers/travel deals" is demonstrably a lie.You go on to repeat yet again: "In accordance with Revdex.com guidelines, Priceline promotional emails (promotion coupons, marketing material or other special travel deals), provide easily-accessible, unsubscribe options from future emails to all customers." And yet the attached April promotional e-mail, without an unsubscribe link, demonstrates your claim to be false.And so my concerns remain unchanged:· I would like Priceline to change its policy of using customers' e-mail addresses to send junk e-mails against customers' will · I would like Priceline not to add customers' e-mail addresses to Priceline's e-mail list when a customer explicitly opts out · I would like all Priceline e-mails to contain unsubscribe links · I would like Priceline customers to be able to manage their e-mail preferences without being forced to set up a Priceline account · I would like Priceline to be fined and/or censured for explicit, deliberate lying and customer deception aimed at increasing Priceline's profits to the detriment of customer privacy and customer rights Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Desired Settlement “I would like Priceline to book me in a hotel that is actually located on the [redacted] StripI was under the impression that was what I was negotiating for.” We are sorry that the consumer is not satisfied with the location of his/her Name Your Own Price hotel room accommodations at the [redacted] International Hotel [redacted] ***, located at [redacted] *** Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) The [redacted] International Hotel [redacted] ***, is clearly located in the shaded area of the mapping guidelines for the city area labeled [redacted] *** · Priceline hotel participants are major national brands or quality independent [redacted] We screen participating [redacted] carefully and update our information constantly to ensure you always receive quality accommodationsWe will find you a room in a hotel willing to agree to your price in the shaded area Additionally, although we do rate our own [redacted] , in our research into the Trump Hotel on other online travel services, we found this hotel rated as follows: [redacted] .com star [redacted] .com stars [redacted] .com stars [redacted] .com stars [redacted] .com stars Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of [redacted] We hope you find this information helpful and appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-13:30: Please Review Your Request Star Luxury Hotel, [redacted] Strip [redacted] Area Which hotel will I get? Che Date: Thursday, August 27, Check-Out Date: Monday, August 31, Region [redacted] City Area: [redacted] Che Time: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Restaurant, Fitness Center, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: I am rejecting this response because: The first person I spoke to at the company acknowledged that I had a legitimate concern and was entitled to some good will compensation, in the form of a 50% reduction in the penaltyWhen I spoke to the second person, he said I was entitled to nothingNot only is this a harsh and flagrant act of aggression towards a well-meaning and serious customer (who openly acknowledged and continues to acknowledge making a mistake), it also amounts to breach of contract on the company's partShe and I had an oral agreement, which he violated Sincerely, Ray Wischhover

RE: [redacted] Number: [redacted] According to the consumer, she rented a vehicle with [redacted] Priceline.com does not have access to [redacted] purchasesWe suggest that the consumer contact [redacted] directly for any assistance relating to this [redacted] purchase, referencing the rentalcars.com Account Number: [redacted] The Bureau may contact [redacted] ***, Operations Director at: [redacted] Website: www [redacted] Operations Director StGeorge’s House [redacted] Website: www [redacted] E – [redacted] T - [redacted] M - [redacted] F – [redacted] Sincerely, ** [redacted] Priceline.com

Dear [redacted] Roman"> Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that your concern about being confirmed in a higher star level than what you had requestedWe stated on your contract page prior booking that you will be booked in a property with an equal or higher star levelIn addition, the properties in the disclosed price listings can be different than those in Name Your Own Price and Express Deals reservation selectionsYour reservation is restrictedIt cannot be changed, cancelled or refunded We apologize if you are dissatisfied with our service Customers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated Since there are no other options I can offer that would result in a different outcome for your issue, I?d like to thank you for contacting us Sincerely, [redacted] Executive Offices

My company had bought a bundle package for a trip through priceline We had to use the company credit card to secure the reservations but the traveling employee brought their ID and credit card because we had to rent them a car The car rental place would send a credit card auth for my employee to pithe car, so another car rental place stepped in and allowed my employee to get a rental through them Priceline would not refund the cost of the car rental which was peanuts considering I bought a hotel room and round trip plane tickets in the package Priceline is not business friendly and I would not suggest other business utilize them [redacted] has been wonderful in setting up the travel arrangement for our employees

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] *** for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund for this unused reservation because the manager at The [redacted] advised that you will not be charged for this due to availability Your refund has been processedA refund for $was issued today, October 22, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Dear MrVinyard, We are contacting you today regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concern regarding the Best Price GuaranteeOne of the rules for Best Price Guarantee is that the lower rate must be available for booking at the time of contactWe apologize if our representative was unable to find the lower price from the hotel's website We see that your issue has already been resolved by one of our Customer Relations representatives when you called us the second time The lower rate was verified and a refund for the difference was processed plus $Big Deal GuaranteeShould you require additional assistance with your Priceline hotel reservation, please feel free to reply to this e-mail We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Zadhy Solinap Executive Offices

Dear Mr [redacted] , Roman"> Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of the $cancellation fee that was charged on this canceled reservation Our records show that the tickets you purchased are non-cancelable, non-changeable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms and we immediately charged your card to lock in your rate and secure your reservation As a one-time exception, the option to cancel with a fee was offered and acceptedPlease note that cancel fees are non-refundable We are sorry that the selected reservation is non-refundable and we are unable to assist any further in this matter Sincerely, [redacted] Executive Offices

Priceline.com discloses prior to purchase, that resort fees are not included in your offer price Priceline does not collect resort feesResort fees are charged by, and paid directly to the hotel On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price The charges hyper link further discloses the following information Hotel Charges Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $to $ per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etcThese charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room ratePlease contact the hotel directly as to whether and which charges or service fees apply These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase This checkout page for trip number [redacted] was submitted on 2015-03-23:41: $per night Star Hotel in [redacted] Area for $24/night This deal saves 32% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: With its ever-growing variety of popular casinos and hotels, this neighborhood is fast becoming known as "" [redacted] "" Drive up the Boulder(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Indoor or Outdoor Pool Casino Restaurant Fitness Center Free Parking Free Internet Business Center Check In: Sun May 31, Check Out: Mon Jun 1, Rooms: All rooms will accommodate up to adults Choose Bed: $ per night Nonsmoking Room $ per night King Or Queen Beds - Nonsmoking Standard Room $ per night Queen Beds Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage CONTRACT_ID: [redacted] CONTRACT_NAME: [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur records indicate that the consumer chose dispute the purchase with the credit card issuing bankOnce the consumer enters into a dispute with his/her credit card issuing bank, with the intent not to pay for the purchase, the reservation is cancelled I am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

Dear MrJackson, Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a full refund on your past hotel stay due to the renovations We reviewed your reservation and confirmed when our representatives contacted the hotel and spoke with the Front Desk Manager, we were advised that no concerns were brought to their attention during your stay The hotel explained that the lobby was under renovations, but the rooms were not affected by any of itDue to the frustrations with the renovations going on during your stay, the hotel offered to refund 1/of the 1st night for compensation, and our representatives issued a partial refund back to your credit cardWe are sorry if you are unhappy with the compensation offered; however, we are unable to offer a full refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Dear Ms [redacted] Thank you for taking the time to contact us regarding your rental car reservation with Payless Car Rental under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe thank you for your patience while we research this booking for youWe are currently reviewing your concern and we hope to be in contact with you in one to three business days with an update or resolutionI appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico [redacted] Executive Offices

Revdex.com, Inc RE: [redacted] Account #: [redacted] Priceline.com does not have access to [redacted] purchasesWe suggest that the consumer/Bureau contact [redacted] directly for any assistance relating to this [redacted] purchase, referencing the [redacted] Account Number: [redacted] The Bureau may contact [redacted] ***, Operations Director at: [redacted] Website: [redacted] Website: [redacted] E – [redacted] T - [redacted] M - [redacted] F – [redacted] Sincerely, ** [redacted] Priceline.com

Dear MsKirby, Thank you for contacting us regarding your reservation with Avis Rent a Car booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the length of time it takes to verify the vehicle went unused When a customer is unable to pick up their vehicle, we have to contact the rental partner to verify the vehicle went unusedThis procedure can take up to business days to receive a responseWe are sorry if you are unhappy with the process and confirmed your reservation has been cancelled for a full refund to be issued back to your credit card Please allow 3-business days for the amount to be received We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, Teddi Cremeans Executive Offices