Priceline.com

Dear MrA***, Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] ***, Las Vegas u***r Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe u***rstand your request for a refund since you were advised when you attempted to check in at the hotel that your reservation was cancelledWe also u***rstand that the reason you filed a dispute is because your request for a price adjustment was denied when you found a deal on our site for a lower rate Our system automatically cancelled the reservation once the dispute was initiatedDuring the booking process, we indicated that the reservation cannot be ref*dOur records indicate that your request for a price adjustment was denied because the lower rate you found does not show the name of the hotelIn order to be eligible for our Best Price Guarantee, we should be able to verify that the lower rate is for the same exact itinerary, including the hotelWe have contacted the [redacted] ***, Las Vegas again to determine if they are willing to reconsider providing a refund; however, they reiterated that the reservation is non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Nico T [redacted] Executive Offices

Dear MrKepferle, Thank you for contacting us regarding your reservation at The Tower Hotel - Oklahoma City booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy that free internet was not offered in your room We reviewed your reservation details and confirmed the contract page that showed what guaranteed amenities were offered, free internet was listed, but not free internet in roomWe are sorry if there was any confusion with the internet the hotel offered; however, we are unable to offer a refund of the daily charges you received from the hotel for the in your room We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Complaint: [redacted] I am rejecting this response because: my credit card and information was used by someone else I did not make any purchase on your websiteI called my credit card company and they cancelled my card due to fraudulent activity Sincerely, [redacted]

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer states: “First off, I did not choose those datesYour site goofed up and changed the dates, without my permission, to the 7th through 10thAll my previous searches had been through the 9th*Your [redacted] site messed up.” Please note that the consumer, and not priceline, selects the datesOnce the consumer selects the travel dates/travel details, the consumer is provided with a contract page listing the dates selected Attached hereto is a c copy of the consumer’s initiated contract page authoring the terms and conditions of the purchase, including the travel dates selected and authorized by the consumer Airfare Details Depart: Wed, May 7, Return: Sat, May 10, We are unable to assist the consumer any further in this situation Sincerely, N D’Angelo priceline.com Dear MrHenderson, Thank you for contacting us regarding your reservation with Delta Air Lines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund of the cancellation fee We confirmed the contract page that you initialed on your original request showed a return date of Sat, May 10, When you contacted our customer care department advising that the wrong date was booked, the representative offered an exception to our non-changeable, non-refundable and non-transferable policies and cancelled your reservation minus a fee of $ He explained once you submit a new offer with the correct dates, we would refund the cancellation fee minus a $ change feeWe are also showing you contacted us on April 19th and had questions about submitting a new offer, and you were advised to review over the email that was sent to you with the directionsWe are sorry if you are unhappy with our policies; however, since your new offer has the same dates as the original offer, we are unable to refund the cancellation fee as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices Dear priceline Customer, We understand you inadvertently selected the wrong date(s) when submitting your recent airline requestWe cancelled your original airline reservation, and processed a refund minus the fees noted below; all amounts are in USDYour account will be refunded within business days Original Charge Amount: $ Non-refundable Processing Fee: -$ Cancellation Fee: -$ Non-refundable Shipping Fee: -$ Travel Insurance: -$ Refunded Amount: $ Please submit a new request with the correct dates on our website at http://www.priceline.com/travel/airlines/lang/en-us/itinerary.asp?domain_name=WE...⇄ You can either name your own price, or choose an itinerary from a list of available itineraries where the price and flight times are already displayed prior to purchaseIn order for us to refund the cancellation fee from your first request, your new request MUST include a new date(s) with the following information exactly as it appears below: - Departure city: CHARLOTTE - Arrival city: HOUSTON - Offer price per ticket: $(or higher) - Number of Tickets: coach class airline ticket(s) - Passenger Names: ANDREW M HENDERSON Please keep in mind that by submitting a new request you are NOT guaranteed an accepted offerIf this new request is not accepted, you may continue to resubmit your request as many times as you like (following the above criteria)Airline fares generally increase as the date of departure gets closerAs a result, we recommend that you act now and raise your offer price in order to increase your chances of getting an accepted offer If your new request is accepted, please complete the Service Request Form accessed through the following link below: http://www.priceline.com/Customerservice/email/air/emailanswer.asp?category=1&qu...⇄ (Note: If you are unable to access the form using this link, try cutting and pasting the link into your browser window) You'll need to provide both your original request number ([redacted] 1) and your new accepted request number when you complete this formUpon review and verification of your new accepted request, we will refund the amount of the cancellation fee noted above, minus a $per ticket change feePlease note that we will respond within hours of receiving this form Refund of the cancellation fees are typically processed within hours of receipt of the Service Request FormIf you do not receive an e-mail confirmation from us within this time frame, please contact us so we can research this further for you We are very happy that we are able to offer this cancellation to you; however, under circumstances, reservations cannot be changed or cancelled Thank you for choosing priceline for your travel needs Sincerely, priceline.com Customer Service This contract for request number [redacted] was originally initialled on Fri Apr 17:07:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $ Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50, Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10, Travel Accident Protection 24/ Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Wed, May 7, Return: Sat, May 10, Departing Airport: Charlotte Douglas Intl Airport (CLT) Charlotte, NC Arrival Airport: George Bush Intercontinental Airport (IAH) Houston, TXor William PHobby Airport (HOU) Houston, TX Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: Andrew Michael Henderson Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $ per ticket Govt Taxes, Airline Fees and Agent Fees: $ per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: AH I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Trip Number(s): [redacted] Customer or Passenger's Name(s): [redacted] Dear [redacted] ***, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We reviewed your information with our travel partner and hotel verified that your reservation was confirmed at the hotel the same day your reservation was booked, which is June 15, Since the reservation is restricted, and was charged in full, it cannot be cancelled or refunded We are sorry that we are unable to assist any further in this situation and suggest that you contact the hotel directly for any further claim inquires Sincerely, [redacted] Executive Offices

Revdex.com, Inc The consumer’s hotel room booking was purchased with [redacted] For any assistance related to [redacted] purchases, please contact [redacted] (contacts below) [redacted] [redacted] * [redacted] Sincerely, [redacted] Priceline.com

Dear [redacted] We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were not satisfied with the quality of your hotel room accommodations and would like to receive a full refundWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe apologize that you were unhappy with your hotel accommodations and are sorry to hear that your hotel fell short of this expectation during your stay Upon contacting the [redacted] on your behalf, we were informed that they did not receive any complaints during your stay regarding this matterSince they did not authorize any refund, we are not able to provide any refund for your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Mr***, We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your vacation package reservation booked under Trip Number [redacted] As we understand, you haven't received the complete refund for your reservation Our Accounting Department has verified that the additional refund of $for your hotel reservation was processed back to your account last June 10, We also verified that there's a $cancel fee for your rental car reservationAs a courtesy for any inconvenience, we have also refunded the $cancel fee and therefore a full refund for your reservation Please contact your bank directly if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

According to the consumer, she purchased trip insurance and expected to receive a refund for a non-refundable purchase due to a change in plans Desired Settlement: “I wish to either get a refund for my tickets I have purchased or change my dates to the desired date for no extra charge!” Priceline tells consumers that Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events View Description of Coverage [redacted] Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website as well as the consumer’s contract pagehttp://www.priceline.com/vacations/Lang/en-us/InfoCtr/Travel_TI_BC_Coverage....⇄ 2646fcb [redacted] &plf=PCLN About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email [redacted] or call toll-free ###-###-#### (###-###-#### for international callers) · To request claim forms, please visit [redacted] You may also email or call [redacted] using the contact information aboveIf emailing, please include your Request Number, your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation) Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rules · Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased · Meal and seat preferences are not guaranteed · Fares are not guaranteed until purchaseAirfares and flight availability are not guaranteed until purchased · You will be issued Electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in · You added Trip ProtectionView Description of Coverage, which includes full terms and conditions Initial Here: [redacted] I agree to this purchase of $I have read, accept and agree to abide by Priceline.com's terms and conditions, and privacy policy

Dear [redacted] We are contacting you today regarding your airline reservation booked under Trip Number [redacted] class="MsoPlainText">We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to cancel and get a refund for your reservation We checked your reservation and verified that the tickets you purchased are non refundableWe contacted [redacted] to request for exception; however, the airline denied our requestThe only option we can offer is according to the ticket rules imposed by the airline which is to exchange the ticket for future travel However, there will be a $airline imposed per ticket change fee, $per ticket service fee plus any fare differenceAs a courtesy, we can waive our $per ticket service feeI apologize; however, we will be unable to cancel and refund your reservation If you are interested in exchanging your reservation for future travel, don?t forget to call before your current scheduled departure, which is Monday, July 18, 2016; 2:15PM, because no changes or cancellations will be allowed after this time We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Dear [redacted] , Thank you for taking the time to contact us We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the rate showing in our websiteWe reviewed the information and verified that the current rate showing on our page is $We would like to thank you for bringing the matter to our attentionWe apologize for your experienceCustomers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Dear MrBlask, We are contacting you today regarding your reservation at the [redacted] 's Wharf/Aquarium for Trip Number [redacted] We reviewed your issue and verified that you are entitled for a refundHowever, we are unable to provide a refund at this time because you have opened a dispute and the chargeback case is still open with your bankOnce the dispute with the bank is addressed priceline will again review for a refund We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, Zadhy Solinap Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments The consumer is requesting a refund for the first night hotel accommodations due to an airline flight delay Airline flight schedule changes/delays are often unavoidable and beyond Priceline’s controlIn the process of providing air service over many different routes each day, airlines sometimes encounter mechanical problems and other unavoidable interruptionsThese are situations faced by all airlines and no carrier can guarantee that all flights will depart and arrive as planned In conclusion, ultimately all claim requests due to airline flight schedule changes/delays must be addressed directly with, and borne by the airline in question As a courtesy, priceline contacted the hotel on behalf of the consumer, concerning the consumer’s request, and the hotel advised that they are unable to issue a refund due to the late notice of cancelation We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com Dear ***, Thank you for taking the time to contact us regarding the hotel portion of your reservation at the [redacted] *** for Request Number [redacted] We understand that you are requesting a refund of the first night due to flight delayedOur Travel Partner has contacted the property and verified that no refund can be issuedThe hotel has advised that because of the late notice of the cancellation, they are unable to waive the penalty feeTherefore, we are unable to refund the reservation Since there are no other options we can offer that would result in a different outcome for your issue, we would like to thank you for contacting us Sincerely, [redacted] Customer Relations Specialist

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Dear Mr [redacted] , size=2> Thank you for contacting us regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted] We reviewed your reservation and confirmed the room type selected indicates: Queen Room - Max GuestsWe confirmed that a smoking or non-smoking room was not an option to select so it was subject to availability upon arrivalWe are sorry if the hotel could not accommodate you in a non-smoking room; however, your reservation is truly non-refundableWe are unable to offer a full refund back to your account as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Dear Mr***, Roman"> We wanted to take this time to contact you in regards to your flight booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you asked to cancel your flight since there was a schedue change for your flight and you were refunded in USD, however, you paid in CAD for your credit cardWe have reviewed your reservation in our system and verified that airlines adjust their schedules for a number of reason and don?t communicate why the change occurred when notifying travel agents or customersWhen a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure timeOnce the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website Please be advised that prior to booking, we disclosed that you will be charged in USDFor security purposes, we will refund in the currency initially charged and we are not responsible for exchange rate fluctuations We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

face="Calibri"> I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond When selecting a Name Your Own Price/Express Deals reservation, the consumer is provided with the amenities offered prior to purchase Priceline does not offer or guarantee free parking for Name Your Own Price/Express Deals reservationsPriceline.com discloses, prior to purchase, that optional parking fees are paid directly to the hotel, and are not included in the offer pricePriceline.com does not collect parking fees; the hotel collects the fee On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (PARKING, phone calls or minibar charges) and are not included in your offer price Please note that it is not mandatory that guests park their vehicles in the hotel’s parking facilityGuests have the option to use other parking facilities if the property parking charges are not acceptable to the guest Consumers who wish to purchase accommodations that offer free parking have the option to select Priceline’s Published Price option where the consumer can select his/her specific property and amenities, (such as a free parking) from a list of properties I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com

Trip Number(s): [redacted] Customer or Passenger's Name(s): [redacted] Worked last by: [redacted] Dear [redacted] , We are writing due to the complaint you have filed with the Revdex.com regarding your canceled reservation with [redacted] We have reviewed your complaint and found our Fraud Department found it necessary to cancel your reservation as there may have been specific details on why they contacted you; however, we can provide you with their phone number so you may follow up with them directly for more information at ###-###-#### or ###-###-#### They will get back to you within business day Please note we cannot re-instate or refund the difference in the new rate or the rate you purchased the canceled ticket at since inventory and prices are constantly changing We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: We ordered this hotel room through a websearch for pet friendly hotels It listed the hotel and ordering took us directly to priceline The website and link was inaccurate and priceline needs to accept responsibility for that Furthermore, the customer service privided by priceline in charging us $dollars when the order was canceleld within minutes is unacceptable and not in accordance with laws or pricelines cancellation policy Pricelines cancellation policy did not state that orders placed that day would be subject to a 50% cancellation policy I don't believe that this is in accordance with federal/state laws and it is an unacceptable business practice Sincerely, [redacted] ***