Priceline.com

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 11/21/at 11:AMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel requestTotal Original Cost (including taxes and fees) $ ($ 292.68) $ Hotel Cancellation Fee $ $ $ Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Dear MsH**, We are contacting you today regarding your reservation at the [redacted] *ooked under [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you canceled your reservation directly with the hotel; however, they did not allow a refundWe apologize for any inconvenience this may have caused We contacted the hotel and verified that your reservation has been canceled in their systemThe hotel did not allow a refund; however, they agreed to reinstate your reservationThey advised that they created a new reservation for you as a one time exceptionIf you would like to confirm your reservation, please contact the hotel directly at [redacted] Please provide your new hotel confirmation which is [redacted] when you call themI apologize; however, we will be unable to refund your reservation We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Trip Number(s): [redacted] Customer or Passenger's Name(s): [redacted] Dear [redacted] , Thank you for taking the time to contact us regarding your reservation at the Sheraton Dallas Hotel for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund for the first night of the reservation In the event that a guest is unable to cheon the first night of the reservation, the hotel will consider the guest a no-show and release the roomWe have contacted the hotel and they informed us that they held the room for [redacted] in spite of increased requests for accommodations during that weekend Please be reminded that the reservation selected is non-refundableThese restrictions were presented to you on your Contract Page, which we asked that you review and initial prior to submitting the request For your reference, a copy of the contract page has been sent in a separate emailThe contract page disclosed the non-refundable terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

The consumer purchased an Express Deals hotel room reservation and the hotel charged a $parking fee 0.0001pt 0.5in;">Customers’ Desired Settlement: “I would like the $parking fee credited back to me as this was not disclosed up front in the fees.” Attached hereto is a copy of the consumer’s contract page indicating that the consumer’s selected reservation does not include free parking as an amenity The consumer’s selected reservation includes the following guaranteed amenities Guaranteed Amenities: Business Center Free Internet Free Breakfast Indoor or Outdoor Pool Fitness Center This checkout page for trip number [redacted] was submitted on 2016-01-17:51: 2½ Star Hotel [redacted] $67/night Save 16% or more [redacted] Area: Perfectly positioned for both business and leisure travel, this exciting area stretches from the Disneyland Resort to the Garden Grove Hospital Medical Center, and serves as the(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Business Center Free Internet Free Breakfast Indoor or Outdoor Pool Fitness Center Check In: Wed Jan 27, Check Out: Thu Jan 28, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night Queen Beds - Nonsmoking Room $ per night King Bed - Accessible Nonsmoking Room $ per night Queen Beds - Nonsmoking Suite $ per night Queen Bed - Nonsmoking Suite Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

minor-latin;"> Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund was issued Sincerely, [redacted] Priceine.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this instance the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase I am sorry that the consumer’s selected reservation is non-changeable and non-refundable I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-07:39: $per night Star Hotel in [redacted] for $45/night This deal saves 18% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Fitness Center Free Breakfast Check In: Tue May 26, Check Out: Fri May 29, Rooms: All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Bainbridge © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $15! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

We are unable to locate the referenced reservation with the information providedThe account/order number provided ( [redacted] ); by the consumer is not a valid priceline.com request number In order to locate the reservation and review this matter, we ask that the consumer provide the digit Priceline Request number(s), as well as the email address that was provided at the time of purchase Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because: Dan Obrien I still think this is a deceptive buisiness practice Priceline should not be able to charge for a flight and not come through on the rental car What good is a flight without a car agreement I should have been given the option to continue with flight purchase without car I do not think they should be allowed to advertise rates on rental cars without it being true, If this was included information it should be in bold print and make customer aware of this condition before clicking to submit a purchase The customer should have to click and agree to this so they are aware that the price of a rental car that they posted may be denied and rejected by the rental car company and only the flight portion being approved I still find this practice repulsive and dishonest It is a bait and switch tactic and should not be allowed If Priceline was a honest company they would make sure their customers know this before submitting a purchase and not burying this detail in fine contract print

Complaint: [redacted] I am rejecting this response because: I read over the contract twice before accepting it I've reread what was sent in the email four more times I will reiterate that nothing in the wording specifically says I am purchasing insurance from Priceline directly The wording implies I am pre-purchasing insurance from [redacted] in order to save money The wording also states I can decline this insurance up to the point I pick up the car That would leave someone to believe declining the insurance at the [redacted] Rental Car counter takes care of this issue The wording needs to be more specific, clearly stating I'm purchasing insurance directly from Priceline, therefore in order to cancel, I need to contact Priceline directly This wording is lacking which led me to believe I was purchasing insurance from [redacted] and not Priceline, therefore, by declining the insurance at the [redacted] counter, I fully believed the charges would be reversed The language necessary to have a fully transparent contract is lacking, which is why I am requesting the $back I was originally chargedI appreciate your time in this matter and anticipate you will, not only refund my money, but take time to change the wording online so this does not happen again to someone elseRegards, [redacted] Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime· Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10023064, and find that this resolution is satisfactory to me I still find it perplexing that they are not interested it seeing the root issue, how it's happening, nor my recording of it happening But that's their loss Sincerely, Jose Gutierrez

According to the consumer, she/he was unaware that she was making a purchase Attached hereto is a copy of the consumer’s initialed contract page agreeing to the following: Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in This contract for request number [redacted] was originally initialled on Thu Jun 10:14:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Thu, July 9, Return: Thu, July 23, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: You may be required to travel during off-peak hours for this tripYour trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure Connections: Maximum of connections each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet or non-jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We appreciate the opportunity to clarify Sincerely, [redacted]

Trip Number(s): [redacted] Customer or Passenger's Name(s): Patrick Elza Dear MrElza, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that hotel has informed you that priceline cancelled your reservation We apologize for the poor experience you hadOur records confirm that the reservation was never cancelled in our system We have been in contact with the hotel and are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution We thank you for your patience while we research this booking for you, and we apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, Berna Abelida Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease mark my complaint as resolved Sincerely, [redacted]

Important Information About Your Hotel This confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 03/31/at 02:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown below Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request Total Original Cost (including taxes and fees and $priceline hotel coupon) $ ($417.16) $ Hotel Cancellation Fee $ $ $ Hotel Cancellation Fee $ $ $ Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking here We would be happy to assist you in any way we can

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, he/she did not authorize the purchaseOur documented case history confirms that the consumer selected and entered the vacation package purchase details, initialed the contract page on 03-09-at 01:05:AM and then proceeded to click the BUY optionOur record further indicates that consumer also immediately viewed/accessed the accept page on 03/09/at 01:06:AM, immediately after submitting the purchaseWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

The customer first contacted priceline on Tue., May 13, at 2:30:PM ET, months after her scheduled rental car pidate, stating that she was unable to use the reservation and requested a refund The customer was reminded that she selected a non-refundable Name Your Own Price rental car for greater savings, and the reservation is non-refundable, non-transferable, and non-changeable, even if the reservation is not used The customer stated that she spoke to a priceline representative who advised that her reservation will be on hold for future use Our documented case history confirms that we have no record of the consumer contacting priceline prior to her scheduled March 15th pick up date, or prior to May 13th.Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of her selected Name Your Own Price ® purchase We appreciate the opportunity to clarify Sincerely, ND’Angelo priceline.com This contract for request number was originally initialed on 2013-01-19:01: For a limited time only, get your car for $14.00/day We were unable to find a rental car company that would accept your price of $per dayIf you do not want to increase your offer price to $14.00, you can click here to Name Your Own Price® for a different car type Unlimited Mileage Automatic Transmission Economy Car Pick Up/Drop Off: Lindbergh Field (SAN) San Diego, CA Pick Up Date & Time: Friday, March 15, - 11:PM Drop Off Date & Time: Monday, March 25, - 3:PM Driver's Name: GINA ORLANDO Age: and over Rental Company: Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Your Offer Price: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges:prices are in US dollars $ (Additional payment required for the child seats.) Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Southwest Airlines (WN) Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Priceline rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your credit cardIf your offer is not accepted, your credit card will not be charged · Additional changes may apply at the counter if you pior drop-off the car at a different date or time than you requested for your reservation · The driver will be required to present a valid driver's license, and only the driver will be able to pick up this rental car at the counterYou will be able to add an additional driver at the counter for an additional charge · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · Prices are not guaranteed until booking is completed · The rental partner will charge your credit card at the rental counter for any optional items you add to your reservation now or at the counter, including any child seats you request now Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Mr***, face="Calibri"> Thank you for taking the time to contact us regarding your hotel reservation at the Intercontinental Milwaukee booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you are requesting a full refund for this reservation as you stated you booked for a 1/star hotel; however, was provided a star property After review of your concern we did find that your original offer was for a 1/star property; however, that offer was not acceptedIn order to resubmit and offer you must change your request and we show that the agreed star rating of the hotel was changed to starsPrior to submitting any request a contact page is presented and as stated in your Revdex.com concern the star rating was shownWhen you agreed to continue with the offer you agreed to those terms and we are sorry if you were not happy with the hotel you were provided; however, we will be unable to provide you with the full refund that you are requesting We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Bryan B [redacted] Executive Offices

Dear Mr [redacted] ,Thank you for taking the time to contact us regarding your reservation at the [redacted] - [redacted] - [redacted] for Trip Number [redacted] We understand that the hotel agreed to cancel the reservationYour reservation has been cancelled and a refund for $ was processed today, January 2, We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few daysYour cancellation number is [redacted] .If you have further questions, please contact us directly at 1-866-XXX-XXXXThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] Inn And Suites At [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the quality and rating of your hotel We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe apologize for the inconvenience and we appreciate your feedbackWe will contact the appropriate people at the hotel to share your concernsWe reviewed your reservation and verified that a full refund in the amount of $was processedIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, Frich A [redacted] Executive Offices