Priceline.com

Trip Number(s): [redacted] [redacted] New Roman Customer or Passenger's Name(s): [redacted] Dear Ms***, We are writing due to the complaint you have filed with the Revdex.com regarding your unused reservation at the [redacted] *** [redacted] ***, we understand you placed this request because you thought the first reservation you placed was for only one room Our record indicates there were rooms on reservation [redacted] at the [redacted] *** We have reviewed our records and found that the agent you spoke with regarding your first reservation (Request Number [redacted] ) informed you of the hotel's name, address and phone numberYou and the representative did not talk about the number of rooms for the first booking When your 2-room request was accepted, a confirmation email was sent to the email address used during booking, which is [redacted] In addition, you also have an option in reviewing your itinerary on our website We apologize; however, we will be unable to offer a refund for your Request Number [redacted] The Contract Page presented to you before booking the reservation states that "For the room type and rate that you've selected, you are not allowed to change or cancel your reservation." We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion The consumer states: “I purchased hotel reservation through priceline 5/The itinerary said to call the hotel for special accommodationsMy special accommodation was a room with double beds instead of king bedThis was to be a "girls" getaway to the beach and the [redacted] hotel in [redacted] seemed like an nice adventureI called the hotel immediately upon getting my itinerary from priceline to ask for the double room.” We are sorry that the hotel was unable to accommodate the guest with two beds in one room Priceline offers a variety travel service options, including our Retail service where consumers have the option to select specific bed type accommodations When selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservation In this case the consumer selected a Name Your Own Price reservation that provided greater savings and less flexibility On each consumer’s contract page, we place the following disclosure regarding this issue labeled under Important Information Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Thank you for the opportunity to clarify Sincerely, [redacted] priceine.com This contract for request number [redacted] was originally initialed on 2014-05-09:36: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Sunday, July 13, Check-Out Date: Thursday, July 17, Region [redacted] - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy We want you to love your hotelSo please read this important stuff Initial Here to

Better Business Bureau, Inc We have received the consumer’s additional comments A refund was issued on August 6, in the amount of $252.25, to the credit card account used to make the purchase Sincerely, [redacted] priceline.com

size="2">Better Business Bureau, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer’s plans changed and unable to travel as booked Attached hereto is a copy of the consumer’s checkout page authorizing the following cancel policy: Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, January 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, January 28th and noon on Thursday, January 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, January 29th) Priceline appreciates the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-01-20:49: Check-In: Thu, Jan 29, Check-Out: Fri, Jan 30, Night Room >> change dates Days Inn And Suites [redacted] about | more photos | hotel map | guest reviews | amenities Priceline guests enjoy the free and shuttle service, as well as easy I-access at the [redacted] rooms from $ per night Choose Your Room Your credit card will not be charged for this room until the time of your stayLock in your room price now...and pay later We've chopped booking fees at this hotel to keep our bottom-line prices lower We guarantee the best possible price on this room $ per night -------------------------------------------- King Bed - Smoking Business Room - Free Continental Breakfast, Free Wifi, Fridge | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12:PM on Jan - See Details Room Details: Business King Bed Smoking Room With Free Continental Breakfast, Free And Refrigerator $ per night -------------------------------------------- King Bed - Nonsmoking Business Room - Free Continental Breakfast, Free Wifi, Fridge | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12:PM on Jan - See Details Room Details: Business King Bed Non-Smoking Room With Free Continental Breakfast, Free And Refrigerator $ per night -------------------------------------------- Queen Beds - Nonsmoking Room - Free Continental Breakfast, Free Wifi, Fridge, Microwave | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12:PM on Jan - See Details Room Details: Queen Beds Non-Smoking Room With Free Continental Breakfast, Free Wi-Fi, Refrigerator And Microwave $ per night -------------------------------------------- Queen Beds - Smoking Room - Free Continental Breakfast, Free Wifi, Fridge, Microwave | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12:PM on Jan - See Details Room Details: Queen Beds Smoking Room With Free Continental Breakfast, Free Wi-Fi, Refrigerator And Microwave $ per night -------------------------------------------- Queen Room with Two Queen Beds - Non-Smoking | + room details Freebies: Smart Deal Freebies: Free breakfast and free internet in room Flexible Cancellation - See Details Room Details: Queen Room With Two Queen Beds - Non-Smoking - This Room Includes Free Wi-Fi, A Microwave And A Mini-Fridge.Please Note That The Price Is Based On Guests Maximum Occupancy Is (See Hotel Policies) Room Facilities: Telephone, Air Conditioning, Hairdryer, Iron, Radio, Refrigerator, Ironing Facilities, Seating Area, Toilet, Microwave, Bathroom, Heating, Cable Channels, Bath Or Shower, Carpeted, Alarm Clock Your credit card will not be charged for this room until the time of your stay Lock in your room price now...and pay later We've chopped booking fees at this hotel to keep our bottom-line prices lower We guarantee the best possible price on this room $ per night -------------------------------------------- King Room | + room details Freebies: Smart Deal Freebies: Free breakfast and free internet in room Flexible Cancellation - See Details Room Details: King Room - This Room Includes Free Wi-Fi, A Microwave And A Mini-Fridge Room Facilities: Tea/Coffee Maker, Telephone, Air Conditioning, Hairdryer, Iron, Radio, Refrigerator, Ironing Facilities, Seating Area, Toilet, Microwave, Bathroom, Heating, Cable Channels, Bath Or Shower, Carpeted, Alarm Clock $ per night -------------------------------------------- Queen Room with Two Queen Beds - Smoking | + room details Freebies: Smart Deal Freebies: Free breakfast and free internet in room Flexible Cancellation - See Details Room Details: Queen Room With Two Queen Beds - Smoking - Cable Tv And A Fridge Are Included In This Room Room Facilities: Telephone, Air Conditioning, Hairdryer, Iron, Radio, Refrigerator, Ironing Facilities, Seating Area, Toilet, Microwave, Bathroom, Heating, Cable Channels, Bath Or Shower, Carpeted, Alarm Clock $ per night -------------------------------------------- King Bed - Smoking Suite - Free Continental Breakfast, Free Wifi, Fridge, Microwave | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12: PM on Jan - See Details Room Details: King Bed Smoking Suite With Free Continental Breakfast, Free Wi-Fi, Refrigerator And Microwave $ per night -------------------------------------------- King Bed - Nonsmoking Suite - Free Continental Breakfast, Free Wifi, Fridge, Microwave | + room details Freebies: Free breakfast and free internet in room FREE Cancellation until 12: PM on Jan - See Details Room Details: King Bed Non-Smoking Suite With Free Continental Breakfast, Free Wi-Fi, Refrigerator And Microwave Summary of Charges For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of booking This new flexible feature is available at the hotel you have chosen x close "Pay When You Stay SM" room This is a "Pay When You Stay" roomThe hotel will bill you the amount shown below at the time of your hotel stay The actual charges for your hotel room are shown in the local currency below Room Cost: (details) avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes: Taxes & Fees: $ We've chopped fees on this hotel You Pay Today: $ Total Charges: Total Charges: $ Best Price Guarantee on this hotel Mandatory Hotel Fee: $null - This hotel fee is charged by property at checkout Total Cost: $ *The U.Sdollars estimates provided are based on the current exchange rateThe hotel will determine the final total Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] Use this name for all rooms Important Information Room Description: Business King Bed Non-Smoking Room With Free Continental Breakfast, Free And Refrigerator Your reservation is for night, checking in on Thu, Jan 29, and checking out on Fri, Jan 30, for Room Rate Description: Websaver - Full pre-payment required upon booking Hotel Freebies Details: Free breakfast and free internet in room Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, January 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, January 28th and noon on Thursday, January 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, January 29th) • Please note that this booking is being offered to you through our subsidiary, Agoda.com Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Guarantee Policy: Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Additional Information About the Room You Selected: Important Information From The Hotel: You must show a valid photo ID and credit card upon check-inPlease note that all special requests cannot be guaranteed and are subject to availability upon check-inAdditional charges may apply Guests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply All rooms are booked for double occupancy (i.e adults) and accommodations for more than two adults are not guaranteed Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxThe hotel reserves the right to authorize your credit card prior to check-in Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxIf you decide not to use your hotel reservation you must cancel it according to the cancel policy listed or you may be subject to a no-show penalty charged by the hotelThe hotel may require a deposit on confirmed reservationsDeposit amounts can vary from one night to all nights of the stay or another amount required by the hotel If your hotel requires a deposit, they will charge the credit card provided at time of bookingIn the event they are unable to charge the applicable deposit to the credit card provided, your reservation may be cancelled Please contact this property directly for their deposit policy If you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate By continuing with your booking, you agree you have read and accept our terms & conditions and privacy policy CONTRACT_ID: [redacted]

Hi Please see the response we have sent to our customerThanks Dear Ms [redacted] , face="Calibri" size="3">Thank you for taking the time to read this email I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are still waiting for your refundI truly apologize for the delayWe have reviewed your case with our Accounting Department and they advised that your check was sent out on October 28, You should have it within to business days from the above-mentioned date Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, Christine M [redacted] Executive Offices

In accordance with Revdex.com guidelines, priceline promotional emails (promotion coupons, marketing material or other special travel deals), provide easily-accessible, unsubscribe options from future emails to all customersWe apologize for any inconvenience experienced by the consumer, and thank you for getting in touch about this matter Sincerely, ND [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer purchased a Published Price airline ticket with [redacted] [redacted] is the merchant of record and charged the consumer’s credit card account for the purchase Airline refund requests are at the sole discretion of the airline Any refund requests or inquires must be directed to [redacted] at ###-###-#### We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear MsChestler, Thank you for taking the time to contact us regarding your airline reservation with [redacted] under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are concerned about travelling due to the recent terrorist attacks in Europe Our ability to cancel or change reservations is governed by contractual agreements with our travel partners, which state that reservations are non-changeable and non-refundableThese agreements are honored so that we may continue to offer the best possible savings to our customersWe have contacted [redacted] to request for an exception on your behalf However, they reiterated that your reservation is non-changeable and non-refundableWe apologize if these restrictions seem unfair; however, we are truly unable to change or cancel your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Dear Mr [redacted] , Roman"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices, and thank you for taking the time to contact us regarding your [redacted] *** Houma reservation for Trip Number [redacted] We understand that you would like to have a non-smoking hotelPlease be advised that you selected a service where the hotel is not revealed until after purchaseThere is no option to select a non-smoking property for our Name Your Own Price hotel reservationsShould you wish to have a non-smoking hotel, we suggest you to select a specific hotel from the disclosed listing page where the hotel name, room type and other details may be reviewed prior to purchaseAs a gesture of goodwill, we cancelled your reservation and processed a refund for $We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few daysWe apologize if you experienced poor serviceWe appreciate your feedback and noted your experience so that we can improve service and avoid this from happening againWe apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2015-06-19:09: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Thursday, July 9, Check-Out Date: Monday, July 13, Regions: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged Priceline will immediately charge your [redacted] account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your [redacted] account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because:I never added extra areas I never used this site before I tried to call I couldn't get a English speaking represent I called right away also hotel didn't have proper amenities this place should not do business in such a manor one guy told me he was canceling then another lady told ne I was misinformed seems that is the way they do business Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Your information is incorrect.In fact it was me that had to initiate a phone call being Priceline and my bankPriceline, per my request, told me I had a credit coming in 1-billing cyclesIt is with that information that I asked my bank to grant me a emergency credit while waiting on the funds, so that I could rebook my flight My bank credited me by reserves the right to take the money back out of my account if we do not receive the refund from Priceline Given all the hassle and lies on your end, I have little faith as to when I will ever receive this refund.This case is not closed until my bank receives the refund from PricelineTherefore, I will contact the Revdex.com again until the refund is processedPlease understand that it was your company that failed me time and time again; I was told on 11/19, 11/23, 11/that I would have the refund in business daysIt was on those same dates that I was also told you were waiting on Air India to issue a waiver code, and that it may never happen, this meaning maybe never receiving a refundThat it was not your problemYou should be ashamed of your companyYou asked to hire yourselves as my travel agent for this flight, yet I had to do all the workI had to call Air India on conference code to get the waiver code- you failed me on your endI had to call the bank to get the emergency credit- you failed me on your endWith the emergency credit I recieved, I had to purchase new and even more expensive tickets because of the lack of timeliness of tor endAs a result, I am asking not only for a refund but to be credited for the price difference in new tickets as wellIf you had not failed me in taking so long to deal with this issue, I could have purchased new tickets at a cheaper price than you originally sold to mePlease rest assured that this case is not closedNot only my bank receives the refund on your end Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: From: [redacted] Sent: Wednesday, July 30, 6:PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] I wanted either [redacted] Rental or Priceline.com to reimburse the money to my wife's checking account, $plus a few centsShe contacted her financial institution that issue her debit card and was able to get her money backBe advise though that I will continue my efforts in promoting a negative campaing with my friends, family members and co-workers about [redacted] and priceline.com due to their business practice of ripping people off of their hard earned moneyI no longer wish to do business with either of themI think that if more consumers continue having these kind of experiences with this two businesses; your job should be to add them to your complaints list Thank you for taking the time to respond to my complaint in a very expedient manner Best regards; [redacted] Sincerely, Edgardo Nieves

According to the consumer, she was price shopping and did not intend to purchase the reservation The consumer is requesting a refund for the hotel room reservation Our record confirms that the consumer visited the Priceline.com website and selected a non-refundable Express Deals reservation for a night stayThe consumer provided payment details online and clicked the “Buy Now” button authorizing the terms and conditions of the purchase Customer Payment Method: ***l CC Type: ***l CC Number (Last digits): Expiration Date: 12/ Card Holder Name: [redacted] Card Holder Phone: [redacted] Billing Address: [redacted] The consumer’s selected purchase is non-refundable and we are sorry that we are unable to assist with the requested refundI apologize for any inconvenience experienced by the consumer and thank you for getting in touch about this issue Sincerely, ND [redacted] Executive Offices

I guess that is why I complained to the Revdex.com This is great play with a customers Priceline, but there is no info about room – price per day, no info about exact amount, I'm sorry priceline, but without my initials I couldn't go to the next page and base in my past trips, I alway put my initials to go further, so Im sorry but I can't accept this (also info about 12% I first time see it.) Usually when I sign a contracts like this, I put my initials right next to amount/%, to expect about the charge, you just give a screen (according to the info you supply) with a bunch of info to me to accept, this is not a way to treat your customers like this Do you think I would write this or even call if I would know about those fees This is unacceptable situation, that we are willing to bring to the attention of the Attorney General of your State, because that experience to the customers is unacceptable, we are completely dissatisfy with the customer service you provide also, we got an itinerary from you there is nothing to say about any fees (see the attachment) Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear Ms [redacted] , Roman"> We wanted to take this time to contact you regarding your reservation at the [redacted] *** booked under Trip Number [redacted] We contacted the [redacted] *** and we were advised by the hotel that they don't have any bed bug infestation However, the hotel agreed to cancel your reservation for a refundWe have canceled your reservation and processed a refund in the amount of $back to the same form of paymentYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Name Your Own Price service for a hotel located in the area labeled [redacted] ***, and received accommodations at the Toftrees Resort and Conference Center, located at [redacted] *** We are sorry that the consumer is not satisfied with the location of his/her accommodations at the [redacted] and Conference CenterWe have confirmed that the [redacted] and Conference Center is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] *** Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refundWe appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-06- 21:23: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Area Which hotel will I get? CheDate: Sunday, June 21, Check-Out Date: Monday, June 22, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because:This is not what it states on the general website.Therefore is very misleading and deceptiveThe page the company just sent should be the header for their policy, not having to chase fine printI will still have to disagree with the companyIf you find a lower price we will beat itThat's what they should stick to Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: In addition to my previous complaint, the form claims to have a Best Price Guarantee Priceline themselves were offering a more inexpensive rental, with a larger car, but refused to honor their guarantee Their claim was that though they WERE offering a better price for a bigger car they would not honor the guarantee because the guarantee is only for the same classification of car As you can see in the attached form, the offer is not qualified on the final agreement page As in the original complaint which pointed out that the consumer is to bid on the rental but no direction is given whether to bid with or without taxes in the bid, this slight of hand with the guarantee further confirms how penny wise pound foolish the company can be Sincerely, [redacted]

I can completely understand this customer's concern as I have experienced bad customer service with this company After this trip that I have booked through them, I will never use them again, nor would I recommend them to anyone else Customer Relations is not helpful at all, it seems as if they are trained to say no What a rip-off! Very disappointed at the service that I have been rendered I found out through more research that my trip would have been cheaper by contacting the hotel directly!

Dear [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Numbers [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that the wrong date was booked for your reservation with Trip Number [redacted] , and you are requesting a refund of the cancel fee The cancellation fees are not unique to our company Cancellation fees offset charges imposed by our travel partners for the cancellation of non-refundable reservationsThese are consistent with the fees charged by the travel partners or other travel agenciesWe are sorry that we cannot offer a refund of the cancel fee; nor, provide a free ticket reservation for your coming trip We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices