Priceline.com

Complaint: I am rejecting this response because:I used the online service to look up prices, etcI had to call to find out more about insuranceI was told I could use insurance to cancel trip if anything happenedAgain failed to be informed of the only few things that qualified for cancellation.I am hoping this can be solved without litigation for receiving information and the duress it has caused Sincerely, Jennifer Collins

Complaint: [redacted] I am rejecting this response because: I don't know what else to tell: they are again wasting my time and not answering the question As stated before, I perfectly well agreed with the penalties, but not with the new price of the new ticket Should I have known there will be the new ticket to buy - I would have, and kept the old one Only when I repeatedly called priceline and requested the receipt, did they provide one; after the transaction I only realized how much they charged me after my bank posted the charge Whichever way you look - this is no way to do business, in my opinion Sincerely, [redacted]

Dear MsPayne, Thank you for taking the time to contact us regarding your reservation at the [redacted] Atlanta Hotel for Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesWe understand that you are questing that we cancel your reservation due to star level concerns of your hotelWe evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any 4-star or higher star hotel within the area(s) you selectedYour hotel does have a star rating We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Orbitz.com = stars Expedia.com = stars Travelocity.com = stars All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectations Our system calculates that you saved $or41% based on the lowest published rate available at the time of bookingYou would not have received these savings had you booked your reservation through the hotel or on another website We apologize if this hotel falls short of your expectation; however, your reservation is non-refundableThe restrictions of your reservation was stated on your Contract PageThis is the page which we asked you to review and initial prior to bookingFor your reference, a copy of your contract page has been sent in a separate e-mail We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna Abelida Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion According to the consumer she selected a specific bed type during a hotel search on Priceline, and assumed that when selecting an Express Deals reservation, any previous sorting filters (bed type) would still apply Attached hereto is a copy of the consumer’s initialed contract page disclosing the following Important Information Important Information · The hotel that is selected may or may not be one that you have seen during a hotel search on priceline · Any sorting or filtering options previously used will not apply to this request We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Priceline.com is a travel agent, and as such, makes hotel room rates available on behalf of the hotelsWith our Published Price service, consumers have the option to shop and compare room rates as well as quality/guest reviews prior to purchase The consumer selected a Published Price reservation from a list of properties and room rates, including guest reviews about the overall quality, cleanliness, location, and amenities for the propertyUpon review of this information, the consumer chose to select the [redacted] We are sorry that the consumer is not satisfied with the quality of his/her accommodations at the [redacted] and requests a refundThis matter clearly concerns claims that can only be validated and addressed by the property selected by the consumerWe are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer contact the property manager of the [redacted] at [redacted] concerning any claims and for any additional assistance or inquiries relating to the guest’s reservation Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of her selected hotel room accommodations at the Loews Royal Pacific Resort at [redacted] We are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com This checkout page for trip number was submitted on 2015-02-22:15: [redacted] Beach/West Palm W Blue Heron Blvd I- & Blue Heron Blvd, Riviera Beach, FL FREE Cancellation until 12:PM on 02/27/ Freebies: Hotel Freebies: Free breakfast and free internet in room Check-In: Sat, Feb 28, 2015Check-Out: Tue, Mar 3, Room Type: Double Room with Two Double Beds - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, February 27th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, February 27th and noon on Saturday, February 28th (local hotel time), the hotel requires payment for the first night's stay You will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, February 28th) Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room First Name: Last Name: Use this name for all rooms //function to display same first ,Middle and last name for all the rooms function useThisNameForAllRooms(numOfRooms){ for (var iR=2; iR

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionFor any inconvenience experienced by the guest during the two night stay at the property, priceline has processed a goodwill refund of $ This amount represents 20% of the hotel room charge for the guest’s two night stay Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because Priceline claims they have information that I processed my request incorrectly, but despite three separate attempts to recover the information Priceline claims to have, Priceline refuses to turn it overTo me, it appears they do not have the information, and are simply trying to make me stop complaining by pretending they did not create the error If they have the paperwork, please let me see itI have asked three timesThey do not have it, and therefore, they misbooked me, and are now refusing to refund me Priceline has permanently lost my business, and I will be telling my friends about my poor experience, and my university students who fly home every break I am very dissapointed Priceline has decided not to show me any of their paperwork, or compensate me in any way for their mistake Sincerely, [redacted]

Dear Ms [redacted] , Thank you for taking the time to contact us to share your recent Priceline.com experiences with us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive OfficesWe understand that you have issues with this hotel reservation.We contacted your confirmed hotel and verified with [redacted] from the Front Desk that your reservation was active and available to use on your scheduled check in date, which was on March 25, Since we were able to verify this, we are not able to process a refund or offer any additional compensation even though you did not use your reservation.If you have further questions, please contact us directly at: [redacted] The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through Saturday You will need to enter your Trip Number, which is [redacted] , when you contact us.Please note that the number provided above is a United States phone number and you may incur toll charges when calling from outside the United States or Canada.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely, [redacted] Executive Offices 2-Star hotel in the [redacted] Airport Area (***) Area Amenities: Internet, Free Parking, Pet Friendly Check In: Wed, Mar 25, Check Out: T hu, Mar 26, Rooms: rooms for night Room Rate: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) [redacted] Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE We want you to love your hotelSo please read this important stuffAll rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineReservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundThe hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this requestThe reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceHotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentivesIf your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is completeI have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policyInitial Here to Accept **

Revdex.com, Inc According to the consumer, priceline did not disclose prior to purchase that you must call us within hours of booking on priceline.com to initiate your claim Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase as well as the Best Price Guarantee website disclosure Sincerely, [redacted] priceline.com Questions about our Best Price Guarantee? Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the differenceBook an Express Deal and we'll refund 200% of the difference - Double the difference! Call us within hours of booking on priceline.com to initiate your claim, or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyAdditional restrictions apply If you are ready to initiate a claim or want to review the full details, click here This checkout page for trip number was submitted on 2015-03-22:05: Harrahs Las Vegas Guest Rating: / South Las Vegas Boulevard Las Vegas, Nevada Distances are calculated in a straight line from point to pointmiles from McCarran Intl Airport (LAS) Check-In: Thu, Jul 16, 2015Check-Out: Sun, Jul 19, 2015Nights: NightsRooms: RoomPersons: Adults Room 1: Amber Hein Room Type: Queen Or King - Classic · Freebies: Special Discounted Rate · Freebies: Free Parking Flight Details Departing Flight Information - Thursday, Jul 16, Flight 3hr 15m, mi Departs: MinneapolPaul Intl Airport (MinneapolPaul Intl AirportMSP) Minneapolis, MN 8:AM Arrives: McCarran Intl Airport (McCarran Intl AirportLAS) Las Vegas, NV 9:AM Stops Boeing 737- Economy/Coach Returning Flight Information - Sunday, Jul 19, Flight 2hr 57m, mi Departs: McCarran Intl Airport (McCarran Intl AirportLAS) Las Vegas, NV 10:AM Arrives: MinneapolPaul Intl Airport (MinneapolPaul Intl AirportMSP) Minneapolis, MN 3:PM Stops Boeing 737- Economy/Coach Passenger and Ticket Information Passenger 1: Amber Hein Passenger 2: Stephanie Meyer Passenger 3: Kalika Thompson Passenger 4: Elaine Schmidt Voigt Ticket Type: Electronic Tickets will be issued for this flight Summary of Charges Room 1: Amber Hein Nights: Total Price for people prices are in US dollars $($439.57/pp) Important Information Hotel Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, July 13th (local hotel time).If you decide to cancel your reservation anytime between noon on Monday, July 13th and noon on Thursday, July 16th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you.Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, July 16th) Your hotel reservation is guaranteed for arrival on the confirmed chedateIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund Hotel Freebies: · Special Discounted Rate · Free Parking Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic tickets for this tripRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US you'll almost always need a passport If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip This vacation package is subject to the cancel/change policy as defined by our travel partners Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy

Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer was unaware that a credit card was required for his/her rental car security deposit at the rental counter When selecting the type of credit/debit card upon purchase, priceline discloses the following information: · The credit card presented at the counter must be in the primary driver’s name Attached hereto is a copy of the consumer’s initialed contract page authorizing terms and conditions of the purchase We are sorry to hear if the reservation went unused; however, due to the restrictions on the consumer’s selected purchase, it is non-changeable, non-refundable and non-transferable Thank you for the opportunity to clarify Sincerely, ND'Angelo Priceline.com This contract for request number [redacted] was originally initialed on 2014-04-18:52: Your Trip Summary Pick Up/Drop Off: Washington [redacted] Intl Airport, DC (IAD) Pick Up Date: Tue, Apr 8, Pick Up Time: 10:AM Drop Off Date: Wed, Apr 9, Drop Off Time: 10:AM Driver's Name: FAHAD W ALFAHAD Driver's Age at Pickup: Rental Company: Major Name-Brand Rental Company Car Category: Mid-Size (with unlimited mileage) Summary Of Charges Your offer price: $(per day) Total Rental Days: $(per day) Sub-total: $ Taxes and Fees: $ Total Charges: $ Please Note: Prices are in US dollars Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Priceline rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your credit cardIf your offer is not accepted, your credit card will not be charged · Additional changes may apply at the counter if you pior drop-off the car at a different date or time than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterYou will be able to add an additional driver at the counter for an additional charge · The driver will be required to present a valid driver's license, and only the driver will be able to pick up this rental car at the counterYou will be able to add an additional driver at the counter for an additional charge · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge your credit card at the rental counter for any optional items you add to your reservation at the rental counter · If you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter Your Initials : MH I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] ***, We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you found a lower rate from [redacted] and you would like to get a refund of your reservationIn order to be eligible for our Best Price Guarantee, the lower price must be an exact match to the itinerary booked on priceline.com For airline reservations, it should be for the same airline, flight numbers, travel dates, airports, number of ticketed passengers, cabin and class of serviceThis information can be found under the Frequently Asked Questions in the Help link of our home page [redacted] ***, we apologize that you experienced poor service We have noted your feedback and concern so that we can improve service and avoid this from happening again We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

The consumer states: “I did not use the hotel that weekend and requested a refund immediately after purchase.” We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer selected and authorized a non-refundable Purace We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to get a refund for your unused reservationWe apologize that you were not able to use your reservation; however, because the reservation is prepaid, this is non-refundableWhen you missed your scheduled chedate the hotel considered you a ?no-show? and released your roomsThis is standard procedureIf you had purchased your reservations from another travel company or directly from the hotel, the reservations would still be non-refundable Prior to booking, we provided a contract page which has the details of your request, including the name on the reservation, dates, and the terms and conditionsWhen you submitted the request, you have confirmed the information to be correct, and agreed to the terms and conditions of the reservation We apologize for the inconvenience and thank you for your time Sincerely, Zadhy S [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer chose to visit the priceline website and selected a non-refundable reservation The consumer agreed to the following terms and conditions If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided If any part of the ticket is unused it has no value after ticketed departure time Your airline tickets are non-refundable, non-transferable and non-changeableThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Ms [redacted] , Roman"> We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns regarding the dates booked for your reservationWe reviewed your request in our system and did not find any errorWe verified that there were separate sessions at the same timeWe verified that there was a session with Kayak and Google and that went down the Name Your Own Price pathThen you switched back to the Kayak session and submitted the offer for July 17, We apologize; however, we are unable to process a refund or credit for your reservation We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices

Our records indicate that the customer refused the option to cancel The customer is providing a fax indicating the lower rate foundUpon receipt of this information, we will again review this matter

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Our documented case history confirms that the consumer contacted Priceline requesting to change the passenger name for an airline ticketOur records indicate that the consumer was offered the option to cancel with a $cancel fee and a $7:processing fee, and the consumer did not accept this option Chat Start Time: 03/17/17:09:PM [redacted] , I reviewed your reservation, the airline's charge significant fees to make name correctionsI can cancel your reservation and issue a refund minus a cancellation fee of $and the original processing fee of $This will give you the freedom to book a new reservation with the correct nameWould you like me to cancel your reservation? Please note that this option to cancel is available before Wednesday, March 18, 2015; 11:29PM ET Travel is now past date and the option to cancel with a fee is no longer an option I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

New Roman According to the consumer, Priceline confirmed the wrong airport The consumer is requesting a refund or exchange Once the consumer selects the details of his/her trip on our web site, we summarize the consumer’s request, including the airports selected, on what we refer to as the Contract PageThe consumer is then asked to review the summary of the trip, and initial the box at the end of the summary to authorize and confirm that the travel details selected are accurateIf the consumer’s offer summary shows an error or wrong airport, the consumer can go back and change it before he/she clicks "Buy Now." Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the purchase as well as the following departure and arrival airport Depart: Thu, October 16, Return: Fri, October 17, Departing Airport: [redacted] (***) [redacted] , [redacted] Arrival Airport: [redacted] (***) [redacted] , [redacted] As requested and authorized by the consumer, priceline provided the flight itinerary requested Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Oct 14:14:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Thu, October 16, Return: Fri, October 17, Departing Airport: [redacted] (***) [redacted] , [redacted] Arrival Airport: [redacted] (***) [redacted] , [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the trip protection Description of Coverage

Complaint: [redacted] I am rejecting this response because:I have contacted them( [redacted] ) through email and confirmed it through phone to cancel the ticket It was assured me ticket was being canceled and my refund will be given from Priceline.com b/c I booked it through third party Only when I came to back to United States, I came to know that [redacted] did not made the change and collect the money without providing the serviceNot only they cheated me, but they also cheated Priceline.com to collect the money.Here is the information you asked for - Doctor/Hospital's Name: [redacted] [redacted] - Doctor/Hospital's Phone Number: + [redacted] - Name of the Patient: [redacted] - Relationship to the Patient: [redacted] - Nature of Illness: [redacted] - Date of Visit/Treatment: Jan 24th onwards Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer requests a refund due to a change in plans and states: Customer’s Statement of the Problem: I booked a hotel room in [redacted] through PricelineI prepaid the room on my credit cardI no longer need the room and would like a refund but they are unwilling to do thatI asked to get a call or get an email from a supervisor and that request was denied also Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable non-changeable terms and conditions of the selected purchase I appreciate the opportunity to clarify this matter Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-01- 12:52: Please Review Your Request Star Upscale Hotel, Tampa Airport West Area Which hotel will I get? CheDate: Thursday, July 2, Check-Out Date: Friday, July 3, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Fitness Center, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy