Priceline.com

Revdex.com, Inc RE: [redacted] Booking number: [redacted] The consumer’s hotel room booking was purchased directly with [redacted] For any assistance related to [redacted] purchases, please contact [redacted] at [redacted] (contacts below) [redacted] @ [redacted] @ [redacted] [redacted] Customer Service Team Leader e-mail: [redacted] @ [redacted] Phone: ###-###-#### | Fax: ###-###-#### Address: [redacted] Website: www[redacted] Sincerely, [redacted] [redacted] Priceline.com

size="2">Better Business Bureau, Inc With Priceline’s Name Your Own Price service, the consumer agrees to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s) Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s) The [redacted] ***, located at [redacted] ***, is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] Area Consumers who wish to stay in a particular property/location, i.eon the beach, have the option to select a hotel from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price and hotel, including hotels located on the beach We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-21:23: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Tuesday, August 18, Check-Out Date: Thursday, August 20, Region [redacted] ***, [redacted] City Areas: [redacted] Area [redacted] Oceanfront CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times **ry by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Promo error: Error in responseStatus: ERROR, Error: PROMO_ERROR/Express Deals@reg; reservation required Offer only available to transactions with a sub-total of at least $ Check-out on or before 7/31/required Only available when used through participating partner websites Ajax Status: success Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon Express Deals@reg; reservation required Offer only available to transactions with a sub-total of at least $ Check-out on or before 7/31/required Only available when used through participating partner websites No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a **lid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

We have contacted the consumer to advise that further documentation is required in order to review the claim.>Upon receipt of the requested documents, we will again review this matter and advise accordingly Sincerely, [redacted] Priceline.com LLC

I have received the consumer’s additional commentsThe following email was sent to the consumer addressing this matterAttached hereto, is a copy of the consumer’s contract page listing [redacted] Intl Airport ***) as the departure airport Details: Dear Ms [redacted] ,Thank you for taking the time to contact us regarding your Vacation Package Request Number [redacted] .When you selected to book an air and hotel package, our system presented you with sets of air and hotel packages available for the locations you enteredIf you again review the screen shot you sent me, you can see that there is a button that says, "choose a different flight." Let us take for example, if you wanted to book the [redacted] Village but prefer a different flight, you need to click on the button to select a different flightYou will then be routed to a page with a list of all available flightsYou will first be asked to select the departing flight itinerary, the next page will be to select the returning flight itinerary and the next page would enable you to select a room from your chosen hotelGoing back to your screen shot, right below the package price per person is a "Choose" buttonIf you click this button, you will first be presented with a page to choose a roomThe flight itinerary that was shown prior to clicking the "Choose" button will carry over to that next pageHowever, you will still be able to select a different flight timesOn that page where you can select a room, another green button, below the flight itinerary that says "Change Your Flight," will send you to a page with a list of all available flightsAs aforementioned, you will first able to select the departing flight itinerary and the returning flight itineraryI am sorry for the disappointment you experienced when using the serviceI truly hope that you find this email helpful.Sincerely,Berna A [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2015-10-17:37: [redacted] Guest Rating: / [redacted] , [redacted] Distances are calculated in a straight line from point to pointmiles from [redacted] Intl Airport (***) Check-In: Sun, Jan 24, 2016Check-Out: Sat, Jan 30, 2016Nights: NightsRooms: RoomPersons: Adult Room 1: [redacted] ** [redacted] Room Type: Best Package Rate · Freebies: Free Internet in Public Areas Flight Details Departing Flight Information - Sunday, Jan 24, Flight **11hr 25m, mi Departs: [redacted] Intl Airport ( [redacted] Intl Airport***) [redacted] ***, **10:AM Arrives: [redacted] Intl Airport ( [redacted] Intl Airport***) [redacted] , **4:PM StopsAirbus [redacted] Economy/Coach Returning Flight Information - Saturday, Jan 30, (Arrives Sunday, Jan 31) Flight **9hr 35m, mi Departs: [redacted] Intl Airport ( [redacted] Intl Airport***) [redacted] , **4:PM Arrives: [redacted] Intl Airport ( [redacted] Intl Airport***) [redacted] ***, **6:AM StopsAirbus [redacted] Economy/Coach Passenger and Ticket Information Passenger 1: [redacted] Ticket Type: Electronic Tickets will be issued for this flight Rental Car Details Mid-Size Car [redacted] Corolla, [redacted] Sonata, [redacted] Cruze or similar(make/model not guaranteed) and Unlimited Mileage, Automatic, Air Conditioning Driver: [redacted] ** [redacted] Location: [redacted] - [redacted] Intl Airport, **, USA (***) Pick-Up: Sun, Jan 24, Drop-Off: Sat, Jan 30, Summary of Charges Room 1: [redacted] Nights: Trip Protection: $ Priceline charges for person: $ Charged by Priceline today when you book [redacted] Fee: $This fee is charged by the property when you cheto your hotel Total Cost:Prices are in US Dollars $ Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Your hotel reservation is guaranteed for arrival on the confirmed chedate The room type you've selected will comfortably sleep up to person Hotel Freebies: · Free Internet in Public Areas Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip This vacation package is subject to the cancel/change policy as defined by our travel partners Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicle Your package does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Please agree to Priceline's terms and conditions I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Only the driver will be able to pick up the rental carThe driver must present a valid driver's license and acceptable form of payment in his/her name This vacation package is subject to the cancel/change policy as defined by our travel partners Please agree to Priceline's terms and conditions I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as [redacted] fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as a [redacted] additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Your hotel reservation is guaranteed for arrival on the confirmed chedate The room type you've selected will comfortably sleep up to person Hotel Freebies: · Free Internet in Public Areas Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including a [redacted] child seats or special request Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable diretly to the rental car compa**For international reservations, the driver may be asked to present an international license or passport The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and a [redacted] funds used for the deposit cannot be accessed until after the car is returned

Complaint: I am rejecting this response because: I was on the phone and in contacted the company representative in less than minutes after the submission When I first spoke with the lady she had to look for my submission, as it had just occurred This would be indicative of an error Because of the short turn around and the opportunity to indicate that an error occurred I believe that I am due a refund, particularly given that this is a purchase in an amount over $ I also believe that the two dollars and thirty-five cent ($2.35) is not an adequate refund for at $purchase that was promptly identify and reported Sincerely, [redacted]

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, the [redacted] Hotel is not a star property as requested Desired Settlement: “Cancel my itinerary or give me a true star hotel.” We are sorry that the consumer is not satisfied the star Name Your Own Price/Express Deals hotel accommodations at the [redacted] Hotel, and would like a change or refund When selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibility Additionally, we evaluate each participating hotel on many different criteria, including guest satisfactionWe have researched to find that this hotel does meet our expectations for the star rating selected on our websitePlease note, our competitors rate this hotel as follows: [redacted] .com = stars [redacted] .com=stars [redacted] .com = stars We are sorry the consumer’s selected reservation is non-refundable and we appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-00:56: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Sunday, July 26, Check-Out Date: Wednesday, July 29, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Our record indicates that this matter has been addressed with the consumer, and a refund is being processed Sincerely, N D [redacted] Priceine.com

Trip Number(s): [redacted] Dear MsHampton, Thank you for contacting us regarding your reservation at the [redacted] - Stamford booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your past hotel stay because they could not locate your reservation upon arrival We reviewed your reservation details and confirmed when you contacted our customer care department, the representative contacted the hotel and spoke with Billy at the Front DeskHe informed us that they had already checked you into your room, and apologized for any minor delaysWe are sorry if you are unhappy with the minor delay it took with the hotel finding your reservation; however, we are unable to offer a refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Luis Fernandez

11.0pt;"> Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $1,is being processed Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because:It auto populated the priceWhich was confirmed to me via phone with the unhelpful customer service rep And the fact that no one is there to talk toI have now heard of this happening through others And I also complained through social media and was directed to send a private message, which I did - with the trip number and it has been days with no response This is an ongoing issue and someone prompted me to launch this complaint!! So I am not the only one this is happening toThere is no response no service e and no one to talk toWhich is ridiculous for a company of this size Sincerely, [redacted]

solid # solid #CCCCCC .75pt;"> SENT: Fri May 22, 20:33:PM ET Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you needed a non-smoking room for your stay; however, the hotel can only provide it on your 2nd night With Priceline, you can choose from a number of options depending on your needsYou can select a specific hotel from a list of participating properties with our Published Price hotel option or, if you'd rather save even more, you can choose a restricted reservation where you select the area and star level, but the hotel's name is not revealed until after the purchase When you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections However, for this type of bookings, you do not have an option to select a specific room typeAs stated on your contract, "Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed." When you submitted the request for booking, you indicated that you read, understood and agree to the terms and conditions of the reservationWe are sorry; however, your reservation, due to the restrictions stated on your contract, cannot be changed, cancelled or refunded We sent a separate email that contains a copy of your contract pageThis page displays the terms and conditions that you reviewed prior to purchasing your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Ms [redacted] Thank you for contacting us regarding your airline ticket reservation for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe are sorry to learn that you had to cancel this reservation as the new schedule will not coincide with your plans As we understand, you are requesting for a refund of the cancel fee that was chargedThe change to your reservation is a result of your airline modifying their scheduleAs a travel agent, we have the ability to review alternate flight options or explore your airline?s rules on refunding your ticketsSince your carrier is the merchant of record for your ticket, all exchange and cancellation fees are passed along to the airlineAs a travel agency, our only option is to abide by the airline-imposed fare rules We have sent a refund request to the airline on your behalfWe often expect a longer turn around for airline refund requests However, we are aware that they are doing their best to respond to all refund requests as soon as possiblePlease be assured that we will continuously follow up your issue with the airline We apologize for any inconvenience and truly appreciate your patience while we resolve this issue for you Sincerely, Berna A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Paid priceline.com for nights of accommodations in [redacted] at the [redacted] The hotel denies this reservation, and I did not get the nights contract between me and PricelinePriceline has promised me multiple times a refund that I never receivedReservation code was [redacted] Full Refund for Charges by priceline.com plus reasonable compensation for time wasted, broken promises, and poor service Sincerely, [redacted]

Dear MsCollins, We are writing due to the issue you have filed with the Revdex.com We are requesting you provide us with the trip numbers for the reservations you are referring to so we may review any concerns you may have Sincerely, Barbara Ayers Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWhen submitting a request we advise on the contract page in bold letters that "Rental Car availability is not confirmed until full payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket"We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Complaint: [redacted] I am rejecting this response because: I would like full refund and being that I was not given room with lock and not allowed to switch because I was pricleline user makes it a breach in contract on price lines part because I was guaranteed room and that isn't a room if I can't lock the door Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I know the reservations were nonrefundable however the location of the hotel was not in the downtown area I had selected so I was trying to cancel to get in the correct area but when they said no changing or canceling I dropped itI called a couple days prior to the dates I was to stay they told me the reservations had been canceledSo I paid for the hotel but they cancelled the actual reservations Sincerely, [redacted]

Revdex.com, Inc When selecting a Name Your Own Price reservation, priceline discloses prior to purchase that any parking fees are not included in your offer price and paid directly to the hotel Priceline clearly and conspicuously places the following disclosure regarding this matter labeled under Important Information Important Information · If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Consumers who wish to purchase accommodations that offer free parking have the option to select Priceline’s Published Price option where the consumer selects the specific hotel property and specific amenities, (such as free parking,) from a list of properties We hope you find this information helpful and we appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2012-09- 17:33: Please Review Your Request Star Upscale Hotel Che Date: Sunday, September 16, Check-Out Date: Thursday, September 20, Region [redacted] City Areas: [redacted] Che Time: Guaranteed late night arrival Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Summary Bonus Cash Per Room, Per Night: $ Your Offer Price Per Room, Per Night: $ Total Offer Price Per Room, Per Night with Bonus: $ Total Charges to Your Credit Card Offer Price Per Room, Per Night: $ Travel Insurance: $ Subtotal: $ Taxes and Service Fees: $ Total Charges*: $ Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only $per room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Your explanation is unacceptableI actually don't care about the refund anymore, but I do care about other customers who have no doubt gone through something similar to what I went throughI ask that you be honest in the futureIf you use a hotel as an example of a one star rated hotel, then you should honor your own examplesBy claiming a hotel you have listed as a star hotel may be a star hotel in some circumstances is untrueEither it is star or starsIt cannot be bothBut if it is, as you say both and stars depending on arbitrary distinctions, then I ask you BE HONEST and list that brand in both the and star categories rather than backtracking and saying we have a disclaimer buried in our rules and regulations to this effectFrom what I have seen online, I'm am not the only one who has felt duped by your website and has made this complaintI imagine this is why you claim your hands are tied regarding a refund because I no doubt the floodgates would open were you to give me my money back I know you have lost more than one customer by Priceline's misrepresentation of their listingsI only hope that others see my complaint and your sales are affected so that you will change how you do business Sincerely, [redacted]