Priceline.com

HiPlease see the response below that we have sent to our customer Thanks [redacted] face="Calibri">We are contacting you today regarding your reservation at the [redacted] ***r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were advised when you booked the reservation that it's refundable if canceled hours prior to check in but the hotel did not allow a refundWe apologize for any inconvenience this may have caused We reviewed your reservation in our system, and verified that you placed a request with one of our affiliates, Choose A RoomWe apologize; however, you will need contact Choose A Room directly to discuss your issuePlease contact them directly at 1-866-460-and when prompted, press to speak with their Sales Department since they are the ones that booked your reservationThey will be able to pull up your reservation and assist you with a resolution We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe Aguillon Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOn each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding the cancel policy labeled under Important Information Important Information The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request Consumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotel We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer’s selected airline ticket purchase is non-refundableIn efforts to assist the consumer with the change in travel plans, the priceline representative offered the consumer the option to exchange the ticket for future travel in accordance with the fare rules of the ticket, however; the consumer declined the exchange optionWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceUpon careful review of this matter, our records confirm that priceline representatives did not offer to refund any insurance purchase made by the driver/consumer for the new rental carA refund for $was processed for the difference of the rental car rate for the same car typeWe are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Better Business Bureau, Inc Attached hereto is a copy of the complainant’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the purchase Thank you for the opportunity to clarify Sincerely, ND’Angelo Priceline.com Dear [redacted] Thank you for taking the time to contact us regarding your Trip for Request Number [redacted] We understand the wrong airport was selected and that you were not offered a cancellationWhen you missed your scheduled flight and pick up for the rental car, both the Airline and the Rental Car Company considered you a “no-show” This is a standard procedureIf you had purchased your reservations from another travel company or directly from the airline your reservations would still be non-refundable Thank you for giving us the opportunity to assist you! Sincerely, Rosie G Customer Relations Specialist This contract for request number [redacted] was originally initialled on Wed Feb 23:27:EST Your Trip Summary Airfare Details Depart: Sat, February 15, Return: Mon, February 17, Departing Airport: San Francisco Intl Airport (SFO) San Francisco, CA Arrival Airport: Evers Intl Airport (JAN) Jackson, MS Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: Lakesha J Horton Aircraft: Jet aircraft Rental Car Details Economy Chevy Spark, Kia Rio or similar Location: Evers Intl Airport (JAN) Pick-Up: Sat, February Drop-Off: Mon, February Total Rental Days: days Driver: Lakesha JHorton Driver's Age at Pickup: Summary of Charges Package Subtotal: $ Govt Taxes, Airline Fees and Agent Fees: $ Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • These airline tickets are non-refundable, non-transferable and non-changeable The Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to you Upgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • These special discounted tickets issued are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • Remember to bring a valid government-issued photo ID with you to check-in • Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $ available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Initial Here: LH I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $was issued to the credit card account used to make the purchase Sincerely, [redacted] Priceine.com

Complaint: I am rejecting this response because: 1) The name on the two tickets had the same middle and last name, as a business that would be trying to help there clients get through the airport with a product they sold, may have some interest in correcting the mispelled middle and last nameI would think this would throw some sort of red flag up being that someone has two tickets that have matching middle and last names, obviously a misprint, so how do we help our paying customer get this correctedInstead you decide to capitalize on the mistake 2) I was put on hold numerous times, being told that they were contacting the airline to get this corrected, only to once never come back on to the line after minutes, calling back same thing, then told that [redacted] won't allow the correctionI personally called talke to [redacted] who stated that the tickets cannot be changed from one person to the other, which is true and would validat your claim, unfortunately the same person wanted to fly with this ticket, my fiance, so we were not changing the person, only correcting the spelling of the middle and last name, which [redacted] stated had to be corrected by Priceline So that is my problem, its not that I couldn't get the answers, it's that Priceline has terrible customer service, showed no concern for the fact that I had to pay $for a plane ticket that originally cost $350, and then tries to say that there is nothing that can be done about a spelling error They capitalize off error and show no remorse, like its impossible to change letters on a reseved ticket Sincerely, Michael Jones

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The full amount was deposited to my account on May 2, Thank You so much for your intersession Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Good Morning I recently filed a complaint about an online company for a car rentalThis is not the first time I have used this website for rentals but it is the first time I was lied to and did not receive what was offeredThis is the first time I have used the Revdex.com and filed a complaint for help in my matterI would greatly appreciate your assistance in this matter since I missed something and did not get anywhere with my complaintWhen I sent the complaint I received an email from the travel office of this company and was asked to send documentations from the rental company and sent them, I somehow missed the email from the Revdex.com asking me for documentationI sent the information that was asked and then told that what was stated in my confirmation page was not true and there was limitations that were in fine print but stated other wisePlease help me resolve this matter I was tremendously over charged and at the time I was in a bind and did not have time to look elsewhere for a transportationI was offered unlimited millage for my rental but when I went to pick it up I was told the unlimited meant per day , how that can be I don't understandI tried to resolve this matter through the company I rented through and I have the conversation stating that they were pretty much aware of what I was complaining about and still did nothingThank You and if possible please help me understand why or how can they do this Sincerely, [redacted]

Hello, I was emailing you to let you know that Priceline had stated they will be issuing me a refund about one hour after I received your email I have forwarded you their responseI appreciate your time in working with me in this case Ernestina Maestas

Dear Mr [redacted] , face="Calibri"> Thank you for taking the time to contact us regarding your reservation with [redacted] Airlines for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you inadvertently booked the wrong date for the reservationWe apologize if you are dissatisfied with our serviceCustomers are our number one priority, and we work hard to make your experience with us a positive one Your record shows that you have checkfor your flight and we can no longer offer any option Our sincerest apologies for any disappointment causedWe have documented your concerns for future referenceFeedback such as yours greatly assists us in improving our service Thank you once again, Mr [redacted] , for taking the time to provide us your feedback Sincerely, Berna A [redacted] Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs disclosed on the consumer’s initialed contract page listed under Important Information · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the Holiday Inn [redacted] for Vacation Package Request Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund of the hotel cancel feeWe reviewed your record and found that the Cancel Policy of your reservation was presented to you during the bookingWe attempted to request an exception from the hotel We apologize; however, they strictly impose the Cancel Policy of your reservation Prior to submitting the request, we presented you the Contract Page for reviewAs stated on your contract, "For the room type you've selected, you can cancel your reservation up until noon on Saturday, August 13th (local hotel time), however the hotel requires payment for the first night's stay." By submitting the request, you indicated that you have read, understood and abide by the terms and conditions stipulated on your contractFor your reference, a copy of the contract page has been sent in a separate email We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondWe are sorry that the consumer is not satisfied with his Your Own Price accommodations at the [redacted] ***, [redacted] ***, and feels that this property is not correctly rated stars We evaluate each participating hotel on many different criteria, including guest satisfactionWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteWe have also reviewed information for this property in our system, and the [redacted] hotel is a rated out of a Our reviews are submitted to us from actual customers who have already stayed at the particular hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companiesWe are confident that the hotel will work to exceed their expectationsOur competitors rate this hotel as follows: [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars [redacted] .com =stars We do feel that the [redacted] is properly rated through our system, and we are unable to offer any compensation at this timeWe also informed the consumer that if he experienced problems while at this hotel, to contact the hotel's front desk and provide them an opportunity to assistIn the event that the front desk is unable to assist, the consumer may contact our Customer Service Department for further assistance Sincerely, N D [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because: I did not authorize this purchase! This was done fraudulently on my charge card, I DID NOT put my initials in the box and I DID NOT accept the terms as you show in your response back to me Some how this was done fraudulently I am writing a letter to your CEO, COO and CFO about the horrific customer service I have received and how ridiculous all of this has been I am demanding my credit card be refunded Something happened online with your website charging my credit card without my consent Sincerely, [redacted]

Revdex.com, Inc We appreciate the opportunity to clarify Sincerely, [redacted]

Complaint: I am rejecting this response because: We called and spoke with a manager which said they would refund all of the money I also have a email from priceline.com that says so and I will be more than happy to fax you all of the emails I have from themIn the first place the hotel I requested they sent me a email that said it wasn't available so what right do they have to find me another one without me asking for it so the email on that said there would be no charge then I get another saying I was booked at another and they took my money so with the first email saying they were unable to get me where I wanted they could have just close it there and not taken my moneyAll I want is my rightful money returned they should not be able to get by with this if they can not get you in the hotel you ask for they shouldn't keep trying until they find something and take your money without asking youThey are just ripping people off Sincerely, Kathy Texter

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer states: “I never selected [redacted] as an area to rent a hotel!” Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the following selected regions labeled: [redacted] We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-08-23:12: · · · AUTO · AC Unlimited Mileage Mid-Size Car Pick Up/Drop Off: [redacted] Pick Up Date & Time: Wednesday, August 13, - 11: AM Drop Off Date & Time: Monday, August 18, - 11:AM Rental Company: Total Charges Days at: $/day Total: $ Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Your Offer Price: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: prices are in US dollars $ (Additional payment required for the child seats.) Driver Information [redacted] Driver's age at pickup and over under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter:Credit Card Debit Card The debit card presented at the counter must be in the primary driver's name Any funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

HiPlease see the response we sent to the customer below Dear [redacted] face="Calibri">Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We see that your issue has already been resolved by one of our Customer Relations representatives The refund will take about 7-days up to billing cycle to appear on his statementDepending on your billing cycles, you can expect this refund on one of your next two billing statements I hope you find my reply helpful and we thank you for your time Sincerely, J [redacted] Executive Offices