Priceline.com

Complaint: I am rejecting this response because: Before I had submitted the ticket, I made sure that my name was spelled correctly and all of my information was correctI had purchased the airline ticket for $No one in their right mind would just "throw away" that amount of moneyThere must have been a computer glitch on Priceline.com's end or someone purposely changed my nameWhere my name is suppose to go on the ticket is written as 'Fd Gtt'I did not "misspell" my nameThis is far from the spelling of my name! Someone or maybe a computer glitch on their end put this as my nameAlso, why did Priceline.com sall me not once but twice and want me to pay an additional $for them to "fix my ticket" if my ticket was not "fixable"? They wanted extra money on top of the $that they had already stole from me!!!! I have put fliers out and advertisements all over the internet encouraging people not to purchase ANYTHING through Priceline.comThey are a scam and thievesThey are nothing more than a fraudulent business Sincerely, Krissy Werntz

I made a last-minute reservation for the current day while I was in Niagara Falls. Upon arriving at the hotel, I was told they had no reservation for that day, but they found a reservation for a date 2 weeks out.

Clearly, something went wrong. Can it be canceled? I called Priceline, and they said 'no.' I am being charged for a hotel reservation I did not intend to make. Was it my fault? Was it the app's fault? I don't know for sure. All I know is I was making a reservation for a different date, and somehow, it ended up with the wrong date, and I didn't even know it until they told me at the hotel. I noticed once before dates changing in the process of searching for hotels on priceline.

They refuse to cancel and will be charging my credit card. I will never use priceline again.

Beter Business Bureau, Inc Priceline offers a variety travel service options, including our Retail service, where consumers can select his/her preferred hotel from a list of competitive prices across a wide range of hotels In this case, the consumer selected a reservation that provided greater savings and less flexibility When you purchase a reservation using our Name Your Own Price service, you do not have the option to change or cancel the reservationUnfortunately, once a reservation of this type is booked, Priceline does not have the ability to change or modify the reservation We evaluate each participating hotel on many different criteria, including guest satisfaction We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] = stars [redacted] = stars [redacted] = stars Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the following important information: Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] Star Upscale Hotel Which hotel will I get? Che Date: Saturday, September 6, Check-Out Date: Monday, September 8, Region [redacted] City Areas: [redacted] Midtown East Times Square - Theatre District Che Time: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Please make sure to re-enter the Priceline Hotel Coupon Code Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Congratulations! Your 7% coupon successfully applied! Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] policy

Dear [redacted] , size=2> We wanted to take this time to contact you regarding your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the reservation since you had another reservation for a different hotel for the same dates We have reviewed this concern and verified with the [redacted] that the reservation was not usedWe have submitted a refund request in the amount of $which is the total cost of the reservationThis will be reviewed by our Management Team and if the refund is approved, it may take 7- business days to be processed We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer is requesting a refund for an Express Deals reservation On each consumer’s initialed checkout page, we clearly and conspicuously place the following disclosure labeled under Important Information Important Information · If your request is accepted, Priceline will immediately charge your credit card the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed We appreciate the opportunity to clarify this matter Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-01-10:52: $ per night 2½ Star Hotel in [redacted] Area for $116/night This deal saves 20% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: The gateway for nearly everyone arriving on***, [redacted] is home to the island's busiest airportThis workday city on the northern edge of the island is a convenient choice(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Indoor or Outdoor Pool Restaurant Airport Shuttle Free Internet Check In: Mon Feb 2, Check Out: Fri Feb 6, Rooms: All rooms will accommodate up to adults Choose Bed: $ per night Double Or Queen Bed - Standard Room $ per night Double Or Queen Bed - Deluxe Room $ per night Double Or King Bed + Queen Sofabed - Deluxe Room $ per night Double Or King Bed + Queen Sofabed - Ocean View $ per night Oceanfront Suite Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $20! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Revdex.com, Inc The consumer requests a change or refund for his non refundable Name Your Own Price hotel room purchase because the hotel does not provide gaming/casino The consumer selected our Name Your Own Pricehotel service and requested a star propertyAs requested and authorized by the consumer, priceline confirmed a star property Priceline does imply or guarantee that star Name Your Own Price ® properties will provide gaming/casino Thank you for the opportunity to clarify Sincerely, [redacted] priceline.com

Revdex.com, Inc We are in receipt of the consumer’s letter concerning resort fees associated with his/her hotel room reservation Priceline.com discloses prior to purchase, that resort fees are not included in your offer price Priceline does not collect resort feesResort fees are charged by, and paid directly to the hotel Priceline clearly and conspicuously places the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price The charges hyper link further discloses the following information Hotel Charges Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $to $per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etcThese charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room ratePlease contact the hotel directly as to whether and which charges or service fees apply These fees are incurred whether you purchase the reservation with priceline.com, or directly with the property Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-09-19:22: Please Review Your Request 3½ Star Upscale-Plus Hotel Which hotel will I get? CheDate: Wednesday, September 3, Check-Out Date: Thursday, September 4, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] privacy policy

Complaint: I am rejecting this response because: This offer is useless to meI won't use priceline again nor do I have vacation time to take before the coupon expiresI need money refunded to my card ASAPI would accept 2-1/days (1/of my trip) as a settlement to this claim Sincerely, Mark And Lisa Koch

I contacted Kristen A [redacted] at ###-###-####I informed Kristen that on 9/5/I submitted a reservation for a stay at the [redacted] Hotel Downtown Denver and flight accomodation from Sept 10- Sept After submitting the details as displayed above, priceline.com sent an email that showed [redacted] Hotel Denver Airport, which is a non-smoking hotelI called to cancel the reservation and priceline.com's overseas partners informed me that my reservation was non-refundable and non-changeableAccording to Kristen, (finance manager at priceline.com) Priceline.com refuses to change or refund the reservation that was charged to my [redacted]  asserting that they have made no errorPriceline.com did not deliver on the product they advertised

Complaint: I am rejecting this response because, while it is true that the small print states that a customer may receive a double bed, Priceline advertises in large print that all rooms accommodate two guestsA double bed is not large enough for two unrelated guests I believe it is borderline fraud to state in large type that all rooms accommodate two guests, and then to state in small print that the customer may receive a double bed Sincerely, Heather Elliott

Complaint: [redacted] I am rejecting this response because: I WAS CHARGED TELLING THAT IT IS STAR HOTEL AND THERE WERE AMENITIES SHOWN BUT even the basic utility of having electricity in the entire room of the hotel room was not there The water faucet has water dripping as there was not enough water pressure There was no exhaust in teh bathroom The lobby smelt of paint and construction material tere were tarps closing the areas of the lobby Not even a single ice machine was working For hotel: Why do you want to have customers stay when you do not have the ADEQUATE facility? Secondly, even if you want to make money then you ahev to state that it is under construction For priceline: The customer needs to be apprised of the product's condition when he/she is buying that product It is not ethically correct practise to sell something by showing some other picture and factsIt is a fraudPriceline should reimburse the money I want my entire money refunded Sincerely, [redacted] ***

While purchasing air fare from California to Europe through the Priceline, I requested economy premium ticketsIt was $more,than regular economy, so I purchased this fareLater, than trying to reserve the seats, I found that economy plus was sold to me only for one leg of the trip, from San Francisco to Los Angeles, about hour flightThan I called them to confront Priceline, that it was deceptive to not to mention, that $more was only for this short flight, they said that on pade something of contract it was mentionedThank you Priceline

Complaint: I am rejecting this response because: The response did not address the issue of the company being available to the consumer when a problem arisesIt should not be necessary to go through the process of contacting the Revdex.com to get a company to respond to their consumers Sincerely, Sherri Birmont

D [redacted] We are writing you today regarding your reservation with the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I understand that you felt the star rating assigned to your hotel was not accurate When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] Tripadvisor.com = 2? Star Upon reviewing, our record shows that you purchased a restricted bookingHowever, since we value your business, we can make a one-time exception and cancel your reservation for a full refund If you would like to proceed with the cancellation, kindly reply to this email with your approval or call us before August 18, You can contact us directly at 1-866-966-The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which I [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside th [redacted] I look forward to hearing from you Sincerely, [redacted] Executive Offices

Dear Ms***, Roman"> Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your request to be refunded for the reservation since you are concerned about the accommodations at your confirmed hotel We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that this hotel falls short of your expectations We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments, and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standards We do feel that this hotel is properly rated through our system and we are unable to offer compensation at this timeHowever, if you do find that you experience problems while at this hotel and the front desk is unable to assist, please contact our Customer Service department for further assistance I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer selected and authorized the CDW option at the total cost of $The consumer’s contract page provides the following information Price Breakdown TThhiiss iiss aann eessttiimaatteePPrriicceess maayy vvaarryy ddeeppeennddiinngg oonn ssppeecciiaall rreeqquueessttss aanndd iitteemss ppuurrcchhaasseedd aatt tthhee ccoouunntteerr Daily Rental: $USD (X $11.00) Taxes & Fees: $USD Total Price Due At Pickup: $USD Insurance: $ USD (X $11.00) Total Price Due Now: $USD We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · We recommend that you print a copy of this page and present it at the rental car counter to simplify the piprocess · Collision damage insurance was successfully added to your reservation and your form of payment has been chargedThe plan coverage you purchased provides primary benefits including collision, theft, vandalism and much moreThis insurance is underwritten by [redacted] , and is administered by [redacted] , a division of [redacted] ***Please see the description of coverage for more details · Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · [redacted] Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card or debit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information please review partner payment optionsPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Rent a Car's specific policy · Please see location specific rental policy and rules information · If you have any questions or require further assistance, please visit the customer help area on our websiteYou may also contact our Customer Service Department by phone at ###-###-#### (when calling from United States) [redacted] Rent a Car rental policy and rules information Frequently Asked Questions About Your Collision Damage Insurance If you have questions or concerns regarding Collision Damage Insurance for this trip, please email [redacted] at [redacted] or call toll-free ###-###-#### (###-###-#### for international callers)

Dear MsCockerham, Thank you for contacting us regarding your reservation with United Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused airline ticket We reviewed your reservation and confirmed when you contacted our customer care department back after speaking with the airline, you were advised correctly of our policies regarding your unused airline tickets We are sorry if the wrong departure date was entered by mistake; however, your tickets are truly non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Dear [redacted] , Roman"> We thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund of the unused nights because you only stayed for a night as the hotel's elevator was not functioningWe are sorry to hear that your hotel fell short of your expectation during your stayWe have contacted the appropriate people at the hotel to share your concerns They informed us that they offered you a room on the first floor with a King bed and a pull out sofa since they have no available rooms with Queen beds during your stayHowever, you declined the option and they cannot offer a refund per cancelation policy of your booking We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Please note that this matter refers to an [redacted] purchase This complaint was filed against the wrong company and should be filed against [redacted] For assistance with reservations purchased with [redacted] , please contact [redacted] directly at: [redacted] Sincerely, N D [redacted] Priceline***