Priceline.com

Dear [redacted] Thank you for contacting us regarding your reservation at the Great Wolf Lodge - Wisconsin Dells booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy that the hotel did not have a pool available without an additional fee Prior to submitting your request, we advise on the website that the hotel that is selected may or may not be one that you saw on priceline, and any sorting or filtering options previously used will not apply to this Name Your Own Price requestWe verified the contract page that you agreed to did not guarantee a pool would be offered on your reservation We contacted the hotel and were advised that a pool is available at the hotel, but it would incur an additional fee because it is a water park We are sorry for any inconvenience it may cause; however, your reservation is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The Hotel did have non-smoking rooms available and neither Priceline nor the hotel would change reservations I have used Priceline for several years and have never had a problem like this We did not check in so we did not recieve the services paid for, so no contract was fulfilled All I am asking is for a refund, it is not that hard to do In your response to me you told me nothing,rather you just copied and pasted your "policy" which that is all it is a policy Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:There is something Priceline can do; they are just refusingI've attached four screenshot of the checkout process on Priceline and nowhere on it does it mention the passport must match the passenger namePhoto 1: screen to enter passenger name as it appears exactly on drivers license or other official photo IDI did thatPhoto 2: requirements for passenger nameNo mention of passport Photo 3: payment screen after entering passenger nameMentions requirement for valid passportNo mention that it must match the passengers name Photo 4: talks about the need for valid passport for international travelNo mention of requirement to match passenger name The problem I have with this company is their refusal to accept responsibility for this and their claim that they're unable to assist the customerNot trueI informed them they could assist by either issuing a store credit or booking a flightThe fact they have a Priceline credit card tells me they ARE able to assist me Furthermore, the company has made many assumptions throughout its correspondence with meIf I was married years ago and never updated my driver's license and now it's time to get a passport (which doesn't require copy of my driver's license), there will be a conflict between name on passport and name on driver's licenseHowever, website says enter name exactly as it appears on driver's license when in actuality, it should have been the name on the official passportThis is exactly what happened in my caseMy senior mom has always had her maiden name listed as her middle name on her driver's licenseSo we entered Pamela Bradford Allen during the booking processHer passport shows Pamela Vernice Allen which includes her middle name as shown on her birth certificateWe didn't know there would be an issue if the passenger name didn't match passport exactly since the name matched the driver's license exactlyI just want the company to issue a credit or book a flight at same cost I initially paid (~$860) and update the Enter Passenger Name page to make clear that if traveling international, you must enter name exactly as it appears on a valid passportFor domestic travel, drivers license or other official photo ID What I'm asking isn't muchThis was caused due to the company's assumptions and unclear guidance on the websiteOf course, they wouldn't think of this because it's probably never happenedAnd if not, let this case be a lesson learned to prevent future instances of this from occurring Again, store credit for ($860), rebook flight at no cost to me, or I rebook but not have to pay more than initially paid (company will bore cost of excess) and Update website so that there's a clear distinction between international and domestic travel as it relates to the photo ID Sincerely, [redacted]

From: [redacted] Sent: Friday, November 14, 4:PMTo: [email protected]: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Hi, Thank you so much for your help They got me my money back, full amount Thank you Please close my case Have a nice weekend

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to [redacted] , she was unaware of the accepted status of her hotel room purchase, and advises that the priceline customer service representative she with, acknowledged that she was unaware of her purchase [redacted] is requesting a refund for her non-refundable ticket purchase and states: “I am forwarding an email from Priceline's Customer Service Deptin which they acknowledge that I was unaware of the reservation.” We are sorry that [redacted] was unaware of the status of her requestPlease note that [redacted] purchased a Published Price/Retail airline ticket with US Airways US Airways is the merchant of record, and charged the consumer’s credit card account for the purchase With Priceline, consumers are clearly instructed to check the status of each request by visiting the Check Your Request section of the priceline website or contacting PricelineDue to possible errors in email address' or technical problems beyond our control that could delay email, at no time during the request process do we commit to providing e-mail confirmation notice to consumersIt is the consumer’s responsibility to check the status of each request submitted Additionally, as stated in our previous correspondence We have reviewed [redacted] ’s record and verified that no system error occurred during the booking of [redacted] ’s reservation as claimedThe reservation was booked as per her requestOn behalf of [redacted] , we have contacted US Airways and they have informed us that they cancelled the reservation due to a duplicate bookingThey further advised that [redacted] may be eligible for a refund subject to US Airways’ approvalHowever, since [redacted] has already submitted a dispute with her credit card issuing bank, US Airways cannot consider a refund until the bank or Credit Card Company resolves the charge backOnce the dispute is resolved with the credit card issuing bank, [redacted] may contact US Airways directly for any further assistance Attached hereto is a copy of [redacted] ’s confirmation page indicating the purchase/accepted status of her request Thank you for the opportunity to clarify Sincerely, [redacted] priceline.com · Hotels · Cars · Flights · Vacation Packages · Cruises · o More ? § Hotels § Cars § Flights § Vacation Packages § Cruises § Hotel Guides § Hotels for Groups · My Trips ? o My Profile o Check your flight status o View, Print or Email your itinerary o check your request status · Help ? o Self-Service o Frequently Asked Questions o Find your request number o Profile password help o Contact Us Your Purchase Is Confirmed! See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted] ) You will be issued electronic tickets Remember to bring a valid government-issued photo ID with you to check-inAll travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Please confirm your flight information and chelocation with the airline prior to each departure Baggage fees are not included in your trip cost · Print Itinerary and Receipt · Email Itinerary · Check Flight Status Your Flight Details Departing Flight Information - Thursday, November 27, (Operated by US Express/PSA Airlines) Flight 1h 37m, mi From [redacted] Departs: 7:48am To [redacted] Arrives: 9:25am Aircraft Canadair Regional Jet (Jet) Economy Class Flight 2h 45m, mi From [redacted] Departs: 11:35am To [redacted] Arrives: 2:20pm Aircraft Airbus A(Jet) Economy Class Returning Flight Information - Monday, December 1, Flight 1h 30m, mi From [redacted] Departs: 7:35am To [redacted] Arrives: 9:05am Aircraft Boeing (Jet) Economy Class Flight 2h 28m, mi From [redacted] Departs: 12:15pm To [redacted] Aircraft Airbus A(Jet) Economy Class Passenger and ticket Information Seats for [redacted] ( Change Seat ) Carrier Flight # Seat Seat Type Seat Cost Status [redacted] Standard No Charge Not Assigned Seat Charges for [redacted] $ Trip Number: [redacted] Ticket Number: [redacted] Airline Confirmation: [redacted] Ticket Type Electronic Ticket Meal Preference No Meal Preference Frequent Flyer Information: None Provided Seats for Marc Carrion ( Change Seat ) Carrier Flight # Seat Seat Type Seat Cost Status Cayman Airways Standard No Charge Not Assigned Seat Charges for [redacted] $ Trip Number: [redacted] Ticket Number: [redacted] Airline Confirmation: [redacted] Ticket Type Electronic Ticket Meal Preference No Meal Preference Frequent Flyer Information: None Provided Seats for Daniel Carrion ( Change Seat ) Carrier Flight # Seat Seat Type Seat Cost Status Cayman Airways Standard No Charge Not Assigned Seat Charges for [redacted] $ Trip Number: [redacted] Ticket Number: [redacted] Airline Confirmation: [redacted] Ticket Type Electronic Ticket Meal Preference No Meal Preference Frequent Flyer Information: None Provided >>Update Passenger & Ticket Information Status Airline Contact Information [redacted] what do these words mean?Airline ConfirmationThis is assigned by the airline that issued your tickets and is your reference number when contacting the airline on all issues related to your trip.,Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system.,Trip NumberThis is your reference numberUse this number if you need to contact us about your reservation.,PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier.,Seat PreferencesSeat preferences and selections will be provided to the airline;howeverthe airlinecan change aircraft and seat assignments prior to departure.,AssignedThe airline has assigned this seat.,RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteed.,Not AssignedYour requested seat is not currently assigned by the airlineA “Not Assigned” seat status may be the result of an airline schedule change or an airline’s inability to confirm a request.,Change SeatUse this link if you wish to request a different seat.,Ticket NumberThis is assigned by the airline that issued your ticketsYou can use this number if you need to contact the airline directly Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket Taxes & Fees: $per ticket Processing Fee: $ Airline Ticket Travel Insurance $ Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage Fees are not included in your trip cost Important Information Airline Contact Information Please confirm your flight information and chelocation with the airline prior to each departureYour carrier may offer online check-in, seat assignments and flight status information · [redacted] ***-###-#### · [redacted] ###-###-#### One or more of your flights is listed as being “operated by” another carrierIn these cases, it is even more important to verify your check in location When multiple airlines are included on a single ticket, the value of the ticket is held on what the airlines describe as the “ticketing carrier”Your ticket value is held by [redacted] Airline Information · Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flights, and at least hours in advance of departure for international flights · If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservationYour tickets will not be honored and no refunds will be granted for the unused portion of your trip · Pre-reserved seating is not availableSeats will be assigned at check-in · On trips to this destination planes may undergo disinsectionPlease refer to for more details · For more helpful tips and travel advice, click on the topics below Airport Cheand SecurityNotice of Incorporated TermsSeat AssignmentsFrequent Flyer and Loyalty Programs Need to Make a Change? Tickets are non-transferableTo view the specific rules on ticket changes, cancellations, and fees for this reservation, please Click Here to view the fare rules If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change feeIf calling priceline to modify, a $USD per ticket priceline service fee will also applyIn addition, your fare may be more expensive due to flight availabilityIf you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged If you wish to exchange your ticket, please call our Customer Service Team at: · ###-###-#### (when calling from the United States/Canada) · ###-###-#### (when calling from the [redacted] ) If you prefer, you may also call [redacted] directly at ###-###-####, and provide them with your Airline Confirmation number ( [redacted] ) Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] and be prepared to answer the following questions: · What are your new travel dates? · Where will you be flying from and to? · Which specific flights are you considering? Customer Service If you have any questions or require further assistance, please visit our Customer Help Area Or contact Customer Service at: · [redacted] (when calling from the United States/Canada) · [redacted] (when calling from the [redacted] ) Have your trip number [ [redacted] ] and the phone number you provided when you placed your request [ [redacted] ] ready when you call

Priceline lacks any integrity as a company as it does not stand behind its promoted policiesDO NOT BELIEVE THEIR HR REFUND POLICYI booked a multi-city ticket from Orlando to Cincinnati to Houston this morninghrs later, I realized I no longer needed the ticket and decided to cancelWhile they were happy to cancel my [redacted] flight, they could not cancel my [redacted] FlightI understand [redacted] 's policy, however their documents clearly state that they guarantee hour refunds AFTER which all carrier policies and rules applyHowever, despite hours on the phone and with live chat on customer service, no one could show me any evidence or documentation that the customer is told about this before booking, or any indication that Priceline may not be able to honor their policyIt is an egregious form of misadvertisingI have never written a negative business review in my life, but I am so disgusted by the blatantly bad treatment priceline gives, that I hope the Revdex.com, ***, any other regular, [redacted] , [redacted] or whatever other organization can shame the priceline into better behaviorDon't use themSupport good businesses instead

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she did not intend to purchase a Name Your Own Price rental car reservation We are sorry that the consumer was unaware that he had selected and authorized the purchase of a non refundable rental car service On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Priceline rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your credit card Attached hereto is a copy of the consumer’s initialed contract page authorizing the non refundable, non changeable, terms and conditions of his purchase Our ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that rental car reservations selected and purchased by the consumer are non-changeable and non-refundable We hope you find this information helpful and we appreciate the opportunity to clarify this matter Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-17:34: · · · AUTO · AC Unlimited Mileage Compact Car with Unlimited Mileage Pick Up/Drop Off: [redacted] PiDate & Time: Friday, May 01, 2015, 12:AM Drop-off Date & Time: Saturday, May 09, 2015, 09:AM Driver Info: [redacted] , Age: [redacted] Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal:$ Taxes and Fees: (details)$ Total Charges: $ Best Price Guaranteed Prices are in US dollars Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, she/he purchased trip protection along with a non-refundable airline ticket purchase and therefore requests a refund due to a change in plans The consumer states: “I purchased a flight from Atlanta to Detroit along with trip cancellationI understood that I will be eligible for a refund if I cancelled the flightI cancelled my flight and has yet to receive a refund or full credit for travel.” Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase as well as the trip protection coverage 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events View Description of Coverage Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary [redacted] A [redacted] * [redacted] We hope you find this information helpful and we are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist any further Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Wed Apr 21:28:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person (+ $1/day if a Car is included) 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $ Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50, Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10, Travel Accident Protection 24/ Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Departing Flight Information - Thursday, May 29, Flight 2h 00m, mi [redacted] AircraftBoeing (Jet) Economy/Coach Class Select Seat Returning Flight Information - Monday, June 2, Flight 2h 02m, mi [redacted] **Arrives: 12:PM AircraftMcDonnell Douglas MD(Jet) Economy/Coach Class Select Seat Review Flight Preferences Note: Meal and seat preferences are not guaranteed Passenger 1: [redacted] Seat Preference: Aisle Seat Frequent flyer # (optional) Delta SkyMiles Passenger 2: [redacted] Seat Preference: With Others Frequent flyer # (optional) Delta SkyMiles Summary of Charges Airline Ticket Cost: $ per ticket Airline Ticket Taxes & Fees: $ per ticket Airline Ticket Trip Protection: $ per ticket (remove) Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $470.00This is the BEST PRICE for these flights GUARANTEED! Baggage fees are not included in your trip cost Important Information • Change penalties/restrictions applyPlease read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions , privacy policy and the trip protection Description of Coverage

Complaint: [redacted] I am rejecting this response because: I NEVER AGREED TO THE LAST NEGOTIATION PRICE! PRICE LINE TOOK IT UPON THEMSELFS TO TAKE THE FUNDS FROM MY ACCOUNT WITHOUT MY CONSENT!!! Please know that I do understand the policy's of this multi million dollar company, but I also understand that I was taken for $215, and never received the carAll I am asking for is my money back, which is fair, and I will never bother using priceline againI hope priceline reconsider, and know that when they illegally took my money form my account, they left me completely broke! I had no money until the following pay periodThe struggle I had to endure this past week was almost unbearable, which I dont think any of the company's CEO'S or EXECUTIVES will ever understandPlease, all im asking for is my mear #put back into my account in the next few days Sincerely, [redacted] ***

The consumer is requesting a refund or credit for a missed flight We are sorry that the consumer missed the flight and was unable to tavel On each consumers’ confirmation page we conspicuously place the following disclosure regarding airport chelabeled under Important Information Important Information Since airlines change flight schedules from time to time, it is the passengers' responsibility to call the airline and confirm flight information prior to each departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flights, and at least hours in advance of departure for international flights If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservationYour tickets will not be honored and no refunds will be granted for the unused portion of your trip For more helpful tips and travel advice, click on the topics below CheTips Please attempt to cheonline or verify your flight chelocation with your ticketed carrierDue to enhanced security measures, you will experience longer wait times at airports Plan to arrive at the airport a minimum of minutes in advance of departure for domestic flights and at least hours in advance of departure for international flights In conclusion, ultimately passengers are responsible for on-time check-in, and all issues concerning missed flights/late cheissues must be addressed directly with, and borne by the airline in question Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase, including the following: If any part of the ticket is unused it has no value after ticketed departure time : Dear [redacted] , Thank you for contacting us regarding your reservation with United Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your email in our Executive OfficesWe understand you are requesting a refund on your airline ticket The amount that was billed to your credit card was only for the travel dates and destination listed on your itineraryWe are unable to issue a credit for future travel since your reservation is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices This contract for request number [redacted] was originally initialled on Fri Aug 11:47:EDT Your Trip Summary Airfare Details Depart: Sat, August 2, Return: Tue, August 5, Departing Airport: [redacted] Intl Airport (DEN) [redacted] , CO Arrival Airport: L [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft Rental Car Details Economy [redacted] Location: L [redacted] ***) Pick-Up: Sat, August Drop-Off: Tue, August Total Rental Days: days Driver: Russ Englar Driver's Age at Pickup: Summary of Charges Package Subtotal: $ Govt Taxes, Airline Fees and Agent Fees: $ Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • These airline tickets are non-refundable, non-transferable and non-changeableThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to you Upgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation If any part of the ticket is unused it has no value after ticketed departure time • These special discounted tickets issued are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • Remember to bring a valid government-issued photo ID with you to check-in • Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

11.0pt;"> Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and resolved to his satisfaction Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: I just got off work and I read this email that was just sent hours agoIt says I have seven days to respondI then have an email saying the complaint is closed because I didn't respond? Also, how is it that they refunded one room and not the otherThey were being used together, so if we are unable to stay at the hotel because of the extreme health issues and their refusal to correct, how would we use the other room? This is being referred to as an exception being made for our hotel cancellationI am not sure what the exception isThis was purchased under advertisingThey were unable or un willing to deliver a room we could stay inI am not talking of minor thingsI did not want to leave, we had no optionI also had to go to great expense to locate and secure rooms at another hotel on such short noticeAll of this in the middle of the night, traveling with a young child Sincerely, [redacted]

Tue Jan 26, 11:11:AM ET #e0e7f7" ;=""> Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We thank you for your patience while we research this booking for youWe have contacted [redacted] on your behalf and are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution I appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Customer ratings have nothing to do with the star level (and besides, most are complimentary of the location, which is indeed excellent)At least here, it is listed as a 3-star hotelAs mentioned earlier, it does not have the amenities of a 4-star hotel.https://www.google.com/search?site=&source=hp&ei=qbmoVr7fCMG2-AG2p7iACA&q=...⇄ [redacted] +washington+dc&oq=Club+&gs_l=mobile-gws-hp.1.0.35i39j0i20l2j0j0i131.3075.4320.0....⇄ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have received two separate emails from Priceline showing how ridiculous the business practices areThe first email was at 1:stating we were to get a refund of 252.84, the second email at 4:s*s we are to get a refund of I have forwarded these emails so you can see that the issue is still not resolved and I still do not know what our refund amount is Sincerely, [redacted] ***

New Roman Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including our Retail service where consumers have the option to select reservations that permit cancelations When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this case the consumer selected an Express Deals/Name Your Own Price reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-08-21:28: [redacted] Check-In: Fri, Aug 8, 2014Check-Out: Sun, Aug 10, 2014Nights: NightsRooms: Room Room Type: Queen Bed - Nonsmoking Room - Free Breakfast, Free Wifi, Fridge, Microwave Hotel Freebies: On Sale Now -> Save 20% on this stay — Free breakfast and free internet in room Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room [redacted] Summary of Charges Room Cost: avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel Important Information • Room Description: Queen Bed Non-Smoking Room With Free Hot Breakfast, Free Wi-Fi, Refrigerator And Microwave • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: On Sale Now -> Save 20% on this stay — Stay Nights or More and Save Offer Details Free breakfast and free internet in room Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window • Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate [redacted] I have read and agree to abide by the Terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: the response was beyond rude and lacks basic customer service They had no problems taking my money but purposelyrics lying in facebook chats instead of saying my account to was restricted not acceptableI want my money back period seeing my service is not welcomed I have also escalated this nasty response to [redacted] and the [redacted] *f my state for a full investigation of their practices, ethics and policies Sincerely, [redacted] ***

Trip Number(s): [redacted] Customer or Passenger's Name(s): Bonnie Johnson Dear MsJohnson, We are writing due to the complaint you have filed with the Revdex.com regarding your accepted reservation with Hertz Corporation MsJohnson, we understand you were presented with offers of $for rental cars in your area We do not guarantee your request will be accepted: Winning Rental Car Bids Save up to 40% on your next rental car when you Name Your Own PriceSee recent winning bids from real customers in any city to help you negotiate See Winning Bids Now We regret we cannot offer any refunds on the information stated above As for the taxes and fees, they were presented to you prior to submittingAttached hereto is a copy of your initialed contract authorizing the terms and conditions of your purchase, including the offer price and summary of charges We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Barbara Ayers Executive Offices This contract for request number [redacted] was originally initialed on 2014-02- 20:30: · · · AUTO · AC Unlimited Mileage Compact Car Pick Up/Drop Off: Okaloosa County Regional Airport (VPS) Fort Walton Beach, FL Pick Up Date & Time: Wednesday, February 12, - 2:PM Drop Off Date & Time: Friday, February 14, - 2: PM Driver's Name: BONNIE JOHNSON Age: and over Rental Company: Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Your Offer Price: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details)$ Total Charges: prices are in US dollars $ (Additional payment required for the child seats.) Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount required for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items Pre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent a Car under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand that circumstances changeIf we could make an exception we would; however, the type of reservation you purchased is non-changeable and non-refundableWhen we found a rental partner willing to accept the rate, we immediately charged your card to secure your reservationOur records indicate that you saved USD or 53.36% off of our rental partner's regular rate at the time of bookingOur rental partner accepted the rate on the condition that your reservation would not be changed or cancelled We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable For your reference, a copy of the contract page has been sent in a separate emailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Revdex.com, Inc class=MsoBodyText I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the public Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability I apologize if the consumer is disappointed with the difference in rates; however, priceline will not be able to offer a refund for the difference in ratesAttached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchasePriceline appreciates the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-02-17:55:Please Review Your Request Star Luxury Hotel, [redacted] Which hotel will I get? CheDate: Saturday, February 21, Check-Out Date: Monday, February 23, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if neededCheck-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Restaurant, Fitness Center, Business Center, Guest Score 9/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollarsWe Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedReservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundIf priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceHotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives