Priceline.com

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond When selecting an Express Deals reservation, the consumer is provided with the amenities offered prior to purchase In this case, the consumer selected a reservation offering the following amenities Amenities: Internet, Swimming Pool, Restaurant, Business Center, Gym/Spa Attached hereto, is a copy of the consumer’s contract page listing the amenities offered for the selected reservationFree parking for the Manhattan Central Park South hotel request is not an amenity listed or offered for the selected reservation We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com ?Express Deals 3-Star hotel in the [redacted] Area Amenities: Internet, Swimming Pool, Restaurant, Business Center, Gym/Spa Guest Score: 7+ Check In: Fri, Apr 17, Check Out: Sat, Apr 18, Rooms: room for night Room Rate: $per room/night Taxes & Fees: $ Discount: ($5.75) Room Total: $$ Promo code applied: SPRING Guest Info (Room 1) Christopher IMPORTANT INFO PAGE T axes and Fees Amount:$ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed TERMS AND CONDITIONS PAGE View taxes, f ees & cancellation policy ? continue About Taxes and Fees Important Information Terms & Conditions Privacy Policy We want you to love your hotelSo please read this important stuff All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept **

Very unhappy, unable to cancel reservations even moments after reservingCustomer service is just reading off a script over and over, unable to assist with anything, ALWAYS get insurance

Complaint: [redacted] I am rejecting this response because: It says nothing about "changing your room and or hotel for a more expensive one", which I was more than willing to do in working with them As I stated in my previous complaint against them, they were refused to work with me Nowhere in that document does it say you cannot upgrade at a fair and more expensive price I am an AARP member from a small town in Northern [redacted] I am afraid to drive in the Twin Cities and I surely do not want to go to a hotel and have to drive to the State Fair and have to find parking and drive back to the motel When I discovered that hotel, as I stated previously, it was on a web site listing hotels for the State Fair and I don't know if it was a priceline site or not Thank you for your assistance in this matter I am sure you have heard many a complaint against priceline by now! Sincerely, Trudi Mellak

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence [redacted] is requesting to cancel the reservation because she found a lower rateWe reviewed the reservation details and confirmed when [redacted] contacted our customer care department indicating that a lower rate was found, we were unable to verify the lower rateThe hotel’s website was listing a total amount of $168.37, which was higher than the amount charged by pricelineWe also confirmed the hotel is still showing a higher rate than the rate paid with priceline, so we cannot offer to refund a difference in rate [redacted] ’s selected reservation is non-changeable, non-refundable and non-transferable We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: I never initialed a contract! This reservation was made over the phone I was told on the phone about the fee, but I thought it was a one time fee for both rooms the way it was explained to me The person I spoke with did not go into detail about this fee I never got a confirming email right away, and had to call to get one The confirming email does not detail this fee, it did not come up until I saw complaints about it on [redacted] web siteAll I'm asking for is a different Hotel without fees!! Sincerely, [redacted]

Complaint: I am rejecting this response because: I have done told them to cancel the reservationI asked them is there anything else they could use the money on like a motel or anything Sincerely, Darla Outlaw

Better Business Bureau, Inc The consumer’s inquiry references a reservation with [redacted] RE: Booking number [redacted] PIN Code [redacted] For assistance related to [redacted] purchases, please contact Jessica Byrd at [redacted] Phone: ###-###-#### | Fax: ###-###-#### Address: [redacted] Website: www[redacted] Jessica Byrd – [redacted] Didier Gakwandi – [redacted] Cynthia Rosenbrook [redacted] We are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

In order to properly review the consumer's claim, the following was sent to the consumer requesting additional information Dear ***,Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Request Number [redacted] .We understand that you have purchased a rate that include free breakfast; however, it was not provided by the hotelWe truly apologize for the inconvenience it caused youKindly send us a copy of the hotel receipt showing the charges you incurred for the breakfast for us to determine if a refund can be offeredWhile waiting for the said receipt, we will also investigate this case further with your confirmed hotelAs for the receipt, you may fax it to [redacted] or you may email the information in a [redacted] or [redacted] file, not larger than megabytes to [redacted] .We apologize for the inconvenience and hope to hear from you soon.Sincerely, [redacted] **Customer Relations Specialist

Honestly, I wasn't sure whether to file a complaint or put up a review I am very disappointed with my experience with Priceline I put in a "name your own price" bid for a hotel in [redacted] today for a star hotel I thought that I would give it one try and put in a price that I thought I would overjoyed to get for a star not really thinking that anything would come of it because all of the star hotels in central [redacted] are WAY more than I bid for I wanted something close to everything so picked central [redacted] from the map provided for my bid Imagine my surprise, when my bid was accepted for a star hotel!! Unfortunately, the hotel that I won the bid for was Not a five star hotel, based on reviews on Priceline's own website and Not in central [redacted] and the worst More expensive than booking directly on Priceline's own website! I believe the mix up on the rating is that the hotel ( [redacted] ***) used to be a [redacted] hotel which may have been considered a star back when they were in operation but now that they were sold to another company, it seems that the service has gone way downI called customer service and expressed my concerns and was told that I could not get a refund I explained concerns and disappointment multiple times and eventually asked for a manager or supervisor I was on hold quite a long time and was transferred to Alex I immediately asked if he was a supervisor or manager and was told no Alex basically told me the same information that the previous woman told me but when I brought up the fact that the hotel is even more than listed on Priceline's own website he volunteered doing a "price match" for me those that he didn't seem excited about doing it I explained about it not being a star even based on other Priceline customers reviews but was told that he was sure that I would not be disappointed I wonder if Priceline or their partner [redacted] even read the reviews Just because a hotel was once a star, it might be beneficial to read your own customers reviews and reevaluate! I asked to speak to a Supervisor again and was transferred after another long wait to a woman who claimed that she was I again explained my concerns but was given the same reasons for not being able to cancel I finally asked for the price match because she claimed that was all she could do She called the hotel in [redacted] to see if breakfast was included (I asked if the rate included breakfast) and I was told that the hotel said "no" She told me that I would get an email confirming my refund along with a coupon for my next reservation That's funny since as you can imagine, I will not be booking anything else with them ever againI feel sorry for the customer service people at Priceline because I'm sure they get a lot of unhappy customers I know that it's not their fault and I admit I was probably not the nicest person on the phone because I kept repeating myself and interrupting themI did pick the "name your own" price option that clearly states that the rates are non refundable however I do not feel as though Priceline gave me the product that I bid on I guess I'll have to chalk this up to a lesson learned and simply leave the hotel and go elsewhere if I don't feel I can deal with it Really disappointing as I may never make it back [redacted] and was really looking forward to enjoying my hotel stay as well as the cityYou got me PricelineYou got me (but never again)

I am sorry that the consumer was unaware that he/she selected a non-refundable Name Your Own Price purchase Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the purchase On each consumers’ Name Your Own Price contract page, (including the contract page in question), we clearly and conspicuously place the cancel policy disclosure labeled under Important Information Important Information Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed We are sorry that the consumer’s selected purchase is non-refundable and non-changeable Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-11:49: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Sunday, June 14, Check-Out Date: Wednesday, June 17, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if neededCheck-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Subtotal: US$ Taxes and Service Fees: US$ Total Charges*: US$ Have a coupon code? Apply Coupon *Prices are in US dollarsWe Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip ProtectionImportant Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedReservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundIf priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedThe reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Subject Line: Revdex.com Issue / Donald Pizzuti Trip Number(s): [redacted] Dear MrPizzuti, Thank you for contacting us regarding your reservation at the Kuhio Banyan Club booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on the unused nights of your reservation We reviewed your reservation details and confirmed when you contacted our customer care department and expressed your quality concerns, the representatives contacted the hotel to see if they were willing to offer a refundWe were advised by [redacted] at the Front Desk that they offered to move you to another room, but you declinedThey also explained the manager went into the room you were originally provided with and no mold was presentThe hotel explained since they offered to accommodate you during your stay but you declined, no refunds could be offeredSince the hotel is not willing to offer a refund or compensation on your reservation, we are unable to offer a refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer selected an Express Deals reservation for a star quality hotel at an offer price of $per night, and is dissatisfied with the quality of the accommodations at the [redacted] Inn [redacted] International AirportUpon contacting the property on behalf of the consumer, we were advised that the hotel offered five rooms to the guest, room #112, 146, 194, and finally, room # The hotel advised that they are unable to offer a refund for the non-refundable purchaseWe are sorry that we are unable to assist the consumer any further in this situationThe consumer/Bureau may contact the property directly for any further assistance regarding this matter Hotel: [redacted] *** International Airport [redacted] Zone/Hotel Location: [redacted] Country: United States Phone Number: ###-###-#### Fax Number: ###-###-#### Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-11-11:15: $per night Star Hotel in [redacted] Airport (***) Area for $37/night This deal saves 40% or more compared to similar hotels [redacted] var [redacted] = [redacted] ||; [redacted] .cmd = [redacted] .cmd || []; (function() { var gads = document.createElement('script'); gads.async = true; gads.type = 'text/ [redacted] '; var useSSL = 'https:' == document.location.protocol; gads.src = (useSSL ? 'https:' : 'http:') + '//www[redacted] services.com/tag/js/gpt.js'; var node = document.getElementsByTagName('script')[0]; node.parentNode.insertBefore(gads, node); })(); [redacted] .cmd.push(function() { [redacted] .defineSlot('/3102/priceline.dart/ed_contract_525', [525, 70], 'div-gpt-ad-[redacted] -0') .addService( [redacted] .pubads()) .setTargeting('cityid',' [redacted] 7') .setTargeting('checkInDate',12/19/2014) .setTargeting('checkOutDate',12/24/2014) .setTargeting('numberOfRooms',1); [redacted] .pubads().enableSingleRequest(); [redacted] .enableServices(); }); [redacted] .cmd.push(function() { [redacted] .display('div-gpt-ad-[redacted] -0'); }); Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Indoor or Outdoor Pool Pets Allowed Restaurant Fitness Center Free Parking Airport Shuttle Free Internet Free Breakfast Business Center Check In: Fri Dec 19, Check Out: Wed Dec 24, Rooms: All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] Airport (***) © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $25! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel $(document).ready(function(){ //remove link $('#secondchanceTIRemoveLink').bind('click', function() { [redacted] :removeInsuranceAction(); }); $('#applyPromoLink').bind('click', function() { [redacted] :showPromoBox(); }); $('.addSecondChanceInsuranceLink').bind('click', function() { [redacted] :addInsuranceAction();; }); $("#mandatoryFee").fancybox({ 'titlePosition' : 'inside', 'transitionIn' : 'none', 'transitionOut' : 'none' }); }); function showPromoBox() { document.getElementById('promoInputContainer').style.display = ''; document.getElementById('promoInputLink').style.display = 'none'; } function privacyPolicy() { var ppUrl = "http://www.priceline.com/privacypolicy/privacypolicy_en_smalltemplate.asp?jsk=3...⇄ 1401f[redacted] 2&plf=PCLH&pppop=Y"; window.open(ppUrl,'PrivacyPolicy','toolbar=no,location=no,directories=no,status=...⇄ } Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on priceline Any sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your [redacted] account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your [redacted] account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Dear Ms [redacted] , Thank you for taking the time to contact us regarding the cancellation fee refund of your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices Your refund has been processedA refund for $was issued today, October 21, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear MrJohnson, Thank you for contacting us regarding your vacation package booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are concerned with the bedding type the hotel is providing during your stay We reviewed your reservation details and confirmed when you submitted your request, the room type stated that beds were requested but not guaranteed Room Type: Deluxe King; Quad Occupancy, Two Beds Requested When we contacted the hotel, we were advised that they put the request in for beds, and if the hotel is able to accommodate your request it would be an additional $extra per room per nightIf you are unhappy with this option, we can offer to cancel the hotel portion of your vacation package for a full refundPlease keep in mind, the airline portion is non-refundableIf you want to cancel the hotel portion of your vacation package, you will need to contact us prior to your scheduled chedate because after that time your reservation will remain non-changeable, non-refundable and non-transferable We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, Teddi Cremeans Executive Offices

Hello Please see the response to the rejection below that we have sent to our customer Thanks [redacted] Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Number We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you are requesting to have your reservation canceled and refunded because you advised you were just checking on pricesWe reviewed your information in our records and verified your reservation offers additional savings in price and it has more restrictionsThe prices for a specific Itinerary is not an option on this request and the flight details will only be provided immediately after purchaseThis information was disclosed prior to bookingOur ability to change or cancel your reservation will depend on the airline's fare rules associated to your requestWe apologize, your reservation cannot be changed, canceled or refunded We know you expect a different answer; however, there are no other options that we can offer because of the restrictions Sincerely, [redacted] Executive Offices

16px;"> Revdex.com, Inc With priceline, consumers have a choiceConsumers have the option to compare rates and select his/her specific hotel, room rate, amenities, and location from a list of participating properties or, save even more money by selecting our Express Deals or Name Your Own Price ® hotel service where the consumer must agree to stay in any participating hotel that fits the consumer’s star level and location (area) choice The consumer chose to select our Express Deals hotel room service and agreed to stay in any participating hotel that fits the consumer’s star level and location (area) choice The Travelodge Chatsworth, located at [redacted] ***, is clearly located in the shaded area labeled Warner Center - Woodland Hills Area Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the consumer’s selected purchase We appreciate the opportunity to clarify Sincerely, N Dangelo Priceline.com This contract for request number [redacted] was originally initialed on 2014-04-21:41: $ per night Star Hotel in [redacted] - Woodland Hills Area for $50/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Outdoor Swimming Pool Business Center Check In: Fri May 9, Check Out: Sat May 17, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] - Woodland Hills Area © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $40! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage CONTRACT_ID:

Complaint: [redacted] I am rejecting this response because: I DID purchase this car through Priceline at a bid I made ! And in Priceline's own response it shows I will be charged $including taxes & fees I was charged a rate by [redacted] because the manager told me that Priceline DID NOT forward ANY amount that I was to pay for the rentalPriceline dropped the ball in this matter, and I want a refund of the overcharges that [redacted] charged me Sincerely, [redacted]

Dear [redacted] face="Calibri"> Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you had some issues due to the airline schedule change that occurred to your reservation Airlines can and often do adjust their schedules depending on traffic, change of equipment, route popularity and other various reasons The change to your reservation is a result of your airline modifying their scheduleAs a travel agent, we have the ability to review alternate flight options or explore your airline's rules on refunding your ticketsWe have checked our records and verified that our agents assisted in booking you on the closest flight possible per your airline's guidelinesIt is understandable that you are unhappy with the airline changes, as well as your experience; however, we are unable to offer any compensation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond [redacted] submitted an express deals reservation where a casino was listed as one of the guaranteed amenitiesWhen she contacted the hotel to confirm the casino after the reservation was confirmed, she was advised it is approximately miles awayShe was requesting a refund on her reservation With the guidelines associated with the reservation, the customer would have been offered a 20% refund due to the inconvenience but since she is considered a High Value Customer, an Executive Services agent cancelled the customer’s reservation and issued a full refund back to the customerThe customer was notified of the cancellation and refund We appreciate the opportunity to clarify Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion According to the consumer, the phe/she viewed on our Published Price website indicated free cancelationTherefore, when the consumer chose to select a Name Your Own Price reservation, he/she assumed that Name Your Own Price reservations also offered free cancelationAccording to the consumer, the non-refundable terms and conditions of the Name Your Own Price purchase were not disclosed prior to purchase, and therefore, the consumer requests a refund The consumer states: “I am rejecting this response because: When I clicked on the category of car I wanted and the pop up said free cancellation, it did not stipulate any conditions or have an asterisk to alert you of conditionsThere was nothing that said anything about cancellable or non-cancellable options.” We reviewed the consumer’s session on our website and confirmed that the consumer first selected and viewed Published Price reservationsThe consumer then selected information on a Published Price rental car option, and a pwas presented with the information relating to the selected Published Price rental car After viewing Published Price options, the consumer then chose to select a Name Your Own Price reservation for greater savingsOnce the consumer selected a Name Your Own Price reservation and entered his/her offer price of $per day, he/she viewed the contract page disclosing the terms and conditions of the selected Name Your Own Price reservation On the consumers’ contract page, we clearly and conspicuously place the following disclosure regarding the cancel policy associated with the consumer’s contract page labeled under Important Information Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used If your offer is accepted, we will immediately lock in your reservation and charge your form of payment The consumer clearly authorized the terms and conditions of the non-refundable, non-changeable Name Your Own Price reservation We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com