Priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page indicating that is not an amenity offered or guaranteed with the Express Deals option selected We apologize for any inconvenient experienced by the consumer and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-09-16:27: $ per night Star Hotel in [redacted] Area for $153/night This deal saves 24% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Business Center Restaurant [redacted] Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $153per night Room Assigned At Che- Sleeps Two Adults - Beds Requested $153per night Room Assigned At Che- Sleeps Two Adults - Bed Requested Reservation Names:age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Priceline Charges: All prices are in U.SDollar $ Charged by Priceline today when you book Additional Mandatory Fee: $* (USD ) This hotel fee is charged by property at checkout Total Cost: $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of $per room per stay is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional $per room per stayThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Effective July 1, 2011, [redacted] , Italy will impose a new City Tax of €- €per person, per night (maximum of nights)The law requires that hotels collect this tax directly from guests upon check-outThe tax amount, subject to change, will vary by hotel depending upon the star rating assigned by the Italian government, which may vary from the star rating assigned by priceline.com I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur record indicates that the hotel informed priceline that due to overbooking issues, the hotel accommodated the guests from the star [redacted] Hotel to the star [redacted] ***According to the consumer, when the guests arrived at the hotel, they were able to change the room from the [redacted] back to the [redacted] at their requestThe hotel confirmed that the guests used the reservation as booked and we are pleased that the guests were accommodated at their desired propertyWe apologize for any difficulty the consumer experienced with our online services and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence According to [redacted] ***, when booking his reservation, free parking was listed as a hotel freebieHowever, upon check-in, he was charged the parking feeAfter speaking with a priceline representativeHe is requesting a 20% refund that was offered by a representative he spoke with The customer’s contract page and amenity list was viewed and free parking was not included or listed as a freebieThe incorrect information that the agent provided, (20% refund) was corrected when the consumer was transferred to a supervisor Upon review of the issue, the supervisor informed the consumer that the consumer’s selected reservation did not include free parking and therefore no refund is due The customer sent an email with information showing free parking was offered to him at the time of bookingHowever, the screen shot provided by [redacted] listing free parking, was for different dates and a different room type at a higher rate The screen shot is not related to [redacted] ***’s selected purchase We are sorry that we are unable to assist [redacted] any further in this situation Sincerely, [redacted] priceline.com Executive Offices sent to the customer: Thank you for taking the time to contact us regarding your reservation at the [redacted] for Request Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We received your email with the attachment and verified that the itinerary includes free parkingHowever, the itinerary you sent is for different dates and ratesWe apologize; however, freebies vary on the dates you booked and rate that you paid for the reservationThe itinerary you forwarded shows a total amount of [redacted] which is higher than what you paid for your reservationWe will be unable to process any refund for your reservation since free parking was not guaranteed for your reservation We apologize for the inconvenience and regret for being unable to assist you [redacted] Dear Mr***, Thu Jun 12, 16:22:PM ET Thank you for taking the time to contact us regarding your reservation at the [redacted] for Request Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We apologize; however, the itinerary that you forwarded is for May to June 1, and your reservation is from May 23- 25, We understand that the previous agent advised you a 20% refund; however, we will be unable to process any refund since free parking is not included on your reservation For your reference, we emailed a copy of your contract page separately Sincerely, [redacted] Executive Offices Dear Mr***, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Request Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We checked your reservation and verified that free parking was not included Your confirmation email did not guarantee free parking as one of the freebies We apologize; however, we will be unable to process any refund for your reservation We apologize for the inconvenience and regret for being unable to assist you Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Please note that once the consumer selects the travel dates and provides all the details of his/her trip on our web site, we summarize the consumer’s request, including the dates selected, on what we refer to as the Contract Page, (attached)The consumer is then asked to review the details/summary of the trip and initial the box at the end of the summary to authorize the terms and conditions of the purchase, and confirm that the travel details provided are accurateIf the consumer’s offer summary shows a mistake, the consumer can go back and change it before he/she clicks "Buy Now." Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the purchase as well as the following travel dates Depart: Tue, September 15, Return: Tue, September 15, Our ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the consumer’s selected reservation is non-changeable and non-refundable We are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer with a change or refund Once again, thank you for getting in touch about this Sincerely, [redacted] Priceline.com This contract for request number was originally initialled on Wed Jul 17:06:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Tue, September 15, Return: Tue, September 15, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: Bh Humphreys Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including cancelable Published Price hotel rates where the consumer selects his/her hotel accommodations and room rates When selecting a reservation, the consumer is provided with the details of the purchase, including the cancel policy associated with each reservation In this case the consumer selected an Express Deal reservation that provided greater savings and less flexibility Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase We thank you for the opportunity to clarify Sincerely, ND'Angelo Priceline.com This contract for request number [redacted] was originally initialed on 2014-04-02:37: $ per night Star Hotel in Tinton Falls - Eatontown - Long Branch Area for $90/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guest Score: Rated out of (or higher) your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Pets Policy: Pets allowed with nonrefundable feeA dollar fee for to nights and dollars for or more nightsPet must weigh less than 80lbsPet agreement must be signed at check inCall hotel for details The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Our records confirm that on 5/13/15, at 9:AM, the consumer authorized the purchase of a non-refundable Name Your Own Price hotel room reservation in the area labeled [redacted] ( [redacted] ) - [redacted] AreasThe consumer received hotel accommodations at the Residence Inn by [redacted] On 5/13/15, at 10:08:59, the consumer contacted Priceline advising that he/she was not satisfied with the location of the hotel and requested a refund The representative reminded the consumer of the non-refundable, non-changeable terms and conditions agreed upon at the time of booking and verified that the hotel was located within the shaded area of the area labeled [redacted] ( [redacted] ) - [redacted] *** Please note, that once the consumer made an agreement with Priceline to purchase the reservation, Priceline committed the non-refundable payment to the travel supplier based on that agreement Priceline was then contacted by the consumer’s Credit Card bank advising that the consumer chose to dispute the charge with the intent not to pay for the non-refundable purchase Once a credit card dispute is initiated and the bank withdraws the funds outside the terms of the agreement, the reservation is cancelled We are sorry that the consumer chose to dispute the non-refundable purchase with the credit card issuing bank and we are unable to assist the consumer any further in this matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-09:32: Please Review Your Request Star Upscale Hotel, [redacted] ( [redacted] ) - [redacted] Which hotel will I get? CheDate: Sunday, June 21, Check-Out Date: Monday, June 22, Region [redacted] City Area: [redacted] ( [redacted] ) - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Parking, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Ms***, Thank you for your response I had received the identical response, from the same human being, from the Priceline.com office in the [redacted] last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at [redacted] Rental Car at [redacted] International AirportNeither service nor integrity exist at this locationI have waited on "hold" at ***, [redacted] for hours to speak to any live human being about the serious neglect at this Location, to no avail I do not accept the Priceline.com response as credibleI believe that Priceline has no idea what is going on in their "Partners" [redacted] Airport location, or perhaps they do...which would be even more disgustingIt apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s)I look forward to speaking with you regarding our experience with ***, via Priceline.com Sincerely, [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because the image you provided does not accurate represent the information as displayed on the websiteIt is a listing of the hotel zoomed in all the wayHowever on the website when making the bid on a regular resolution screen it is not specified that [redacted] - [redacted] area is outside of the [redacted] , [redacted] city boundsFind photographic evidence attached Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this instance the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase I am sorry that the consumer’s selected reservation is non-changeable and non-refundable, and once the reservation is purchase, travel protection options are not availableAttached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected reservation I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-02:16: [redacted] [redacted] Freebies: Hotel Freebies: Special Discount 12% off — Free internet in room and free parking Check-In: Tue, Jun 16, 2015Check-Out: Sat, Jun 20, Room Type: Queen Room with Two Queen Beds - Booked for double occupancy Non Refundable Cancellation Policy For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room Use this name for all rooms I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: QUEEN BEDS COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Special Discount 12% off — Advance Purchase Offer Details Free internet in room and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Priceline has contacted me and offered a refund of $via check sent through *** Unfortunately, we cannot take them on their wordWe have experienced multiple promises for refundsWhile this seems to hold more weight, we do not feel comfortable taking them at their word aloneWe will only close the case with Revdex.com once we receive the check and have deposited it in an account Thank you for all your helpWithout you, we never would have received any refund Sincerely, [redacted]

Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Our documented case history confirms that [redacted] contacted priceline on Mon June 09, stating that the hotel was unable to accommodate her request for two king or two queen beds in each room Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of his purchase On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding requests for bed types labeled under Important Information Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Special Request All special needs and requests must be arranged directly with the confirmed hotel and are at the hotel's discretionPriceline will provide you with the hotel's contact informationSince Priceline has no control over which room a hotel will assign to you, Priceline cannot accommodate special requests in advance of your booking and cannot guarantee that special requests will be met A Name Your Own Price reservation cannot be changed, canceled or modified on the basis that a special request was not met Rooms reserved through priceline are guaranteed to accommodate up to guests comfortably Some hotels may charge an additional fee, payable at the front desk, for bedding requests and/or extra people All bedding requests are based on hotel availability and are at the discretion of the hotel Rooms may have: · Double Bed · King Bed · Queen Bed · Double Beds · Twin Beds Accommodations for additional guests or requests for specific bed types must be made directly with the confirmed hotel and are not guaranteed by priceline Priceline requests non-smoking rooms; however, room assignments are based on hotel availability and are at the hotel's discretionIf you require either a non-smoking room or a smoking room, contact your confirmed hotel directlyPriceline cannot guarantee a non-smoking or smoking room Requests for specific room locations (i.e., connecting, high floor, view, away from elevator etc.) should be made directly with your confirmed hotelWhile your hotel will do its best to accommodate you, priceline cannot guarantee that special requests can be met For specific room type or bed type requests, try our Published Price or Express Deals options Disability Needs If you have disability needs (for example only, you need a wheelchair accessible room or require the use of service animal) you must call the hotel after your booking is made and verify that your needs can be metPriceline.com cannot accommodate disability needs in advance of your bookingIf your disability needs cannot be accommodated by the hotel, please call Priceline customer service We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-06-12:24: $ per night Star Hotel in Downtown and University Park Area for $50/night This deal saves 20% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: At the foot of the steep Wasatch Mountains, downtown Salt Lake City is an exciting metropolisVisit the University Park area where the Olympics took placeTake a tour of(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Outdoor Swimming Pool Pets Allowed Fitness Center Check In: Wed Jun 11, Check Out: Sat Jun 14, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Downtown and University Park © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $30! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$15.00Congratulations! Your 5% coupon successfully applied! Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply remove coupon Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your PayPal account will not be charged Prices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although disappointingly their credit of $was $less then my original purchase amount of $553.72, I will accept the offer and can confirm that the credit has posted to my credit card.Sincere thank you to the CT Revdex.com, without whom this resolution would not have been possible Sincerely, [redacted] **

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Consumer’s Desired Settlement: “I want Priceline to change the dates off all of my itineraries currently dated for 6/3/- 6/9/to 6/17/- 6/23/I will even accept that the return flight on 6/leaves later than the original booking.” Priceline offers a variety travel service options, including reservations that offer cancelations/exchanges When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation, including the fare rules and restriction of the selected reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase Ticket is non-refundable and changes are not permittedPlease read the important fare rules and restrictions We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Tue Mar 02:33: EDT Your Trip Summary Names must match photo IDPlease verify spelling and edit names if necessary [redacted] We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Wednesday, June 3, Flight [redacted] 3h 20m, mi From [redacted] **Departs: 9:AM To [redacted] **Arrives: 12:PM Aircraft [redacted] Returning Flight Information - Tuesday, June 9, Flight [redacted] 3h 13m, mi From [redacted] To [redacted] AircraftAirbus A(Jet) Economy/Coach Class Passenger and Ticket Information [redacted] ***Seat Preference (Change Seat) Flight ***: 18A Flight 1070: 18F Jet Blue TrueBlue - Ticket Type:Electronic [redacted] ***Seat Preference (Change Seat) Flight ***: 18B Flight 1070: 18E Ticket Type:Electronic Summary of Charges Airline Ticket Cost: $per ticket Add Trip Protection Trip Protection is a smart decision! See Details Airline Ticket Taxes & Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Ticket is non-refundable and changes are not permittedPlease read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] - Nashville-airport for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that the [redacted] - Nashville-airport was under renovation upon your arrivalBecause of this, you are requesting a refund for this booking We have contacted the [redacted] - Nashville-airport and they verified that despite the renovation, they were still able to accommodate guestsThe only option was either to cancel this booking for a refundIn addition, ***, Front Desk at the [redacted] - Nashville-airport, verified that you have used this reservation Please note that due to the inconvenience, a 20% refund request in the amount of $was submitted to our management team for review, and if approved; the refund will be processed to the card you used to submit your requestThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business day Your bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days We are sorry we did not provide you the answers you were looking for and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear MsKeung, Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Inn And Suites [redacted] and your rental car reservation with [redacted] [redacted] Rental for Trip Numbers [redacted] and [redacted] 60, respectively We are writing to let you know that we have received your Revdex.com concern in our Executive Offices I understand that you are requesting a refund of your hotel reservation and a refund of the price difference for your rental car reservation As a one-time exception, your refund of the hotel reservation has been processedA refund for $was issued today, February 12, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days In addition, a refund request for the price difference on your rental car reservation, $97.20, was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business day Your bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, Jenn [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, the reservation was booked for the wrong date Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the purchase as well as the following selected check-in/check-out dates: CheDate: Monday, May 11, Check-Out Date: Tuesday, May 12, As requested, priceline confirmed the travel dates selected and authorized by the consumer I am sorry that the consumer’s selected purchase is non-refundable and we are unable to assist with a refund Thank you for the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-03-19:01: Please Review Your Request Star Upscale Hotel, [redacted] Which hotel will I get? CheDate: Monday, May 11, Check-Out Date: Tuesday, May 12, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Room 2: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanks I prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] We wanted to take this time to contact you in regards to your hotel reservation at the Extended Stay America - Boston - Burlington booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we I understand, the hotel was overbooked and while attempting to locate another hotel you were able to find one on Hotels.com and are requesting a refund for the difference We are very sorry to hear about the troubles with this reservationHotels sometimes overbook and do not have the availability that they had previously expectedWe apologize on behalf of the hotel and priceline if they failed to accommodate you After review of the concern we would like to refund you for the total cost that you had to pay for a new hotelIf you could please fax a copy of the hotel receipt or credit card statement showing the new hotel charge to my attention at [redacted] Please also include your trip number on the fax so that we are able to easily determine which reservation the fax is forOnce this information is received we will submit a request to have the amount refunded back to the credit card used to make the request Thank you for emailingI appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I contacted Priceline the night of 11/24, so according to their response, my reservation should have been cancelled thenMy phone records would show this callInstead, I was told they couldn't do anything without speaking with the hotel manager at AM the following morningAdditional phone calls only netted me the response that my request had been elevated Sincerely, [redacted]

Dear MrPetrutiu, We thank you for taking the time to contact us regarding your reservation at the Porto Galini Seaside Resort & Spa for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you called our Customer Service Department for a Best Price Guarantee claim; however, this was not verified by our representativesWe appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledAs a gesture of goodwill, we would like to offer you $travel voucher valid toward your next prepaid booking with priceline.com This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs To redeem your voucher, you will need to book a new prepaid reservation on www.priceline.com Once your new reservation is accepted, please send us an email at: [email protected] This email should include the following information: - Original Priceline Trip Number that is associated with your voucher (Trip Number [redacted] 83) - Your new Priceline Trip Number - The amount from the travel vouchers that you received for the inconvenience you experienced with our company We will then issue a refund for $(if your purchase price is greater than or equal to that amount)This offer is valid for one (1) year from the date of this e-mail We apologize for the inconvenience this has brought you Sincerely, Berna Abelida Executive Offices

Dear [redacted] face="Calibri"> We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] Miami Airport Hotel & Executive Meeting Center booked under Trip Number [redacted] We are writing to let you know that we have received your concern from the Revdex.comAs we understand, you are requesting a refund for this reservation as the hotel did not allow you to check in saying that the reservation was cancelled After our review of this concern we show that you contacted us at 6:AM, Sunday, Aug 16, which is the scheduled day of check outAt that time it was noted that you stated the hotel would not allow you to check in as you had just arrivedSince it was on the day of check out our agent attempt to contact the hotel to see if they would allow any exception since you were trying to check in the day after your schedule check in dateWhen they were able to speak with the manager it was confirmed with the hotel that they charged the reservation as a no show as the check in date had passed and no refund would be providedWe attempted phone contact, were unable to reach you and sent an email stating, "We have made arrangements for you to speak with a Customer Care Consultant" asking to please call usWe did not receive any additional contact until now Prior to booking you were presented a contact page that included Booking ConditionsThose conditions included: Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Since you did not arrive at the hotel to check in on the reserved check in date of Saturday, Aug 15, 2015, no refund is able to be provided We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Bryan B [redacted] Executive Offices