Priceline.com

Complaint: [redacted] I am rejecting this response because I am not looking to cancel the hotel roomI was looking to see if they would switch me to then Gaslamp DistritctIf this can't be done - then will leave my hotel reservation as is Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Dear Ms***, I just called Revdex.com (CT) and your colleague suggested that I write to you directlyI am writing in reference to complaint ID [redacted] (to Priceline, regarding the refund of ***line ticket)I would like to say that I accept the company's message, but that the issue is not yet resolved According to MsBerna A [redacted] 's message below, it will take caweeks for [redacted] ***ways to replyI would ask that the file on this case remain open in the meantime, pending the response from PricelineI am glad that Priceline is finally addressing this issue, due to your intervention I tried several times to have them resolve this, but neither Priceline nor [redacted] was interested in helping me Thank you very much for your assistance Sincerely, [redacted] Sincerely, [redacted]

Complaint [redacted] I am rejecting this response because: On reading this text from Priceline I can see that the cancellation policy — and the fact that you cannot get a refund — is explained at the very endBut it is not called attention to in any special wayIf it is not possible to get a refund most other e-commerce sites put that information in bold type or call attention to it so the customer really notices itThis is a clearly established best practice in the world of online shoppingPriceline buries this information amidst all the other text on the siteI never saw it and assumed that my purchase would be refundableI have made reservations many times via other sites like Expedia and have been able to cancelI just assumed this would be the sameAs a consumer I am appalled that Priceline operates their business in this wayI can see that as a consumer I may not have any other options for resolution to get my money back, but if the Revdex.com has any suggestions I would be very gratefulI think it is a reprehensible business practice that Priceline is happy to simply take $from me when of course they could refund my reservation if they wanted toIs it possible for the Revdex.com to urge Priceline to add more prominent messaging indicating that reservations are not refundable? At least this would be helpful for future customers to not have the same experience that I'm havingThank you so much for your help with this Sincerely, [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon careful review of the consumer’s claim, our records confirm that the customer was notified of the schedule changeAdditionally, our documented case history confirms that the customer viewed the itinerary online on the day the notification was sent Additionally, the consumer’s confirmation page discloses the following information Airline Information · Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flights, and at least hours in advance of departure for international flights I appreciate the opportunity to clarify Sincerely, [redacted] priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this rental car reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableYou can pick up the rental car at the airportThe rental partner may provide a shuttle to their rental counterWe suggest contacting the rental car company directly at + [redacted] for detailed informationWe are unable to cancel or change this reservationHowever, a refund of the price difference of $was issued today, March 31, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Dear MrPierre, Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are requesting that we refund the cancel fee charged for canceling the reservation because you booked the wrong dateWe have reviewed our records, especially during cancelation, we found that our representative has informed you of the cancel feeWith your consent, he proceeded in canceling your reservation for a fee of $per ticket Under circumstances, your reservation is restricted and it is not supposed to be changed or cancelledAn exception to the no-cancel policy was provided; however, we will be unable to waive the fees Cancellation fees offset charges imposed by our travel partners for the cancellation of non-refundable reservations, and are consistent with the fees charged by the travel partners or other travel agencies Prior to booking your reservation, we presented you with a Contract Page to review and initialThe contract has information that the reservation is non-refundable, non-transferable and non-changeableBy submitting the request, you indicated that have read, accept and agree to abide by the terms and conditions of the reservation For your reference, a copy of your contract page has been sent in a separate e-mail We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna Abelida Executive Offices

Dear [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe understand that the wrong airport was booked for this reservation and you are requesting a refundAs requested and authorized on your initialed contract page, you received a booking for an itinerary departing from [redacted] - [redacted] International Airport (SEA) and arriving in [redacted] / [redacted] International Airport (DFW) Attached hereto is a copy of your initialed contract page authorizing the terms and conditions of your purchase We are sorry that your selected purchase is non-refundable and we are unable to assist with a refund Sincerely, [redacted] Executive Offices This contract for request number [redacted] was originally initialled on Sat Jun 18:00:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Fri, July 25, Return: Mon, August 4, Departing Airport: [redacted] - [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to the consumer he/she was unable to contact priceline until after the chedate · Desired Settlement · “I am simply requesting a refund of $84.47, which is what I was charged for a hotel room that I didn't stay in.” Our documented case history confirms that the consumer’s first contact with priceline was on Tuesday, April 29, 2014, at 2:34:PM ET, when the consumer first contacted priceline requesting a refund for her April 26th hotel room reservation Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the following cancel policy: Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, April 25th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, April 25th and noon on Saturday, April 26th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and fees Any remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, April 26th) The following correspondence was sent to the consumer addressing this matter Dear Benjamin, After reviewing our records, we found that your reservation booked at the Super Motel - Superior is active in our system When you missed your scheduled chedate, your confirmed hotel most likely considered you a "no show" and released your room(s)This is standard hotel procedures, and your reservation is now non-refundableThe terms and conditions of your cancellation policy were outlined during the request process, and we are not able to issue a refund We apologize for the inconvenience Sincerely, Sandip T Customer Service Specialist This contract for request number [redacted] was originally initialed on 2014-04-10:12: Super Motel - Superior E 2Nd St [redacted] Check-In: Sat, Apr 26, 2014Check-Out: Sun, Apr 27, 2014Nights: NightsRooms: Room Room1: Benjamin D Karch Room Type: Queen Bed Non-Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator And Coffee Maker FREE Cancellation: until 12:PM on 04/25/ Hotel Freebies: Free breakfast and free internet in room Summary of Charges Room Cost: avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel Important Information • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: Free breakfast and free internet in room • Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, April 25th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, April 25th and noon on Saturday, April 26th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, April 26th) • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchase Prices and room availability are not guaranteed until full payment is received • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

Revdex.com: I want to inform you that this was resolved this morning before you contacted them I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence According to the consumer, due to a system glitch, Priceline confirmed the wrong travel date The consumer states that [redacted] Airlines changed the reservation, and charged an additional cost for the date changePlease note that the consumer purchased a Published Price airline ticket with [redacted] Airlines [redacted] Airline is the merchant of record and charged the consumer’s credit card accordinglyAttached hereto is a copy of the consumer’s initialed contract page authoring the airline ticket purchase as follows: Flight Information - Sunday, February 1, Flight [redacted] 4h 50m, mi From [redacted] *** County Airport (***) [redacted] **Departs: 5:PM To [redacted] Airport (***) [redacted] **Arrives: 6:PM Aircraft [redacted] [redacted] (Jet) Economy/Coach Class Flight [redacted] 6h 29m, mi From [redacted] (***) [redacted] **Departs: 7:PM To [redacted] *** Airport (***) [redacted] **Arrives: 11:PM Aircraft [redacted] (Jet) Economy/Coach Class Upon review of the contract page, disclosing the selected reservation/travel date, the consumer proceeded to initial the contract page authorizing the selected purchase As requested and authorized by the consumer, the reservation was confirmed for the selected flight itinerary/travel dateWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Tue Dec 13:51:EST Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Flight Information - Sunday, February 1, Flight [redacted] 4h 50m, mi From [redacted] (***) [redacted] **Departs: 5:PM To [redacted] (***) [redacted] **Arrives: 6:PM Aircraft [redacted] (Jet) Economy/Coach Class Flight [redacted] 6h 29m, mi From [redacted] (***) [redacted] **Departs: 7:PM To [redacted] (***) [redacted] **Arrives: 11:PM Aircraft [redacted] (Jet) Economy/Coach Class Review Flight Preferences Note: Meal and seat preferences are not guaranteed Passenger 1: Courtney [redacted] Seat Preference: Window Seat Frequent flyer # (optional) [redacted] Mileage Plan Passenger 2: [redacted] Seat Preference: With Others Frequent flyer # (optional) [redacted] Mileage Plan We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much moreHide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket Taxes & Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Ticket is non-refundable and changes are not permittedPlease read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear PETER GANGEL, We have completed researching your issue regarding request # [redacted] We have received a response from ***t Rent a Car stating that your reserved car class was sold out at time of rentalYou were upgraded to a Ford Mustang Convertible at no additional charge, and compensation would not be warrantedIf you have any further questions or concerns regarding this issue Budget has requested that you, or the Bureau contact them directly at ###-###-#### We thank you for the opportunity to assist you and hope this information is helpful to you Sincerely, The priceline Customer Service Team

Hello Please see the response below that we have sent to our customer Thank you [redacted] size="3" face="Calibri">Thank you for taking the time to contact us regarding your hotel reservation at the One [redacted] ***l for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that you requested a Star Deluxe-Plus Hotel in the following areas where it was guaranteed that you will receive a hotel with an average guest rating of 7/or higher [redacted] This request was not confirmedWhen you submitted another hotel request, it was for a Star Deluxe Hotel and another area was also added, the Upper East SideBecause of this, we did not guarantee that you will receive a hotel with at least 7/or higher guest ratingThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, despite of the restrictions on this reservation, as a one-time exception, a refund request of $was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] *

De [redacted] ***, Thank you for taking the time to contact us regarding your rental car reservation with [redacted] ***t a Car under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesPlease accept our apology for the frustrations that you have encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service These actions are not consistent with priceline's service standardsExceptions to our normally acceptable service levels do occurHowever, regardless of the reasons, we realize that it negatively affects our image as a service company Again, thank you for reaching out and sharing your feedbackWhile I am unable to have someone outside of our customer service group to contact you, I can assure you that I will pass what you have stated onto our management team I hope you have a wonderful day, and please feel free to reply to this email if you have any questions Sincerely, [redacted]

We have received the consumer’s additional comments Priceline.com is a travel agent, and as such, makes hotel room rates available on behalf of the hotelsWith our Published Price service, consumers have the option to shop and compare rates as well as quality/guest reviews/amenities, including any parking fees charged by the property prior to purchaseThis Airport location property location does not offer or guarantee free parking Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-12:44: [redacted] Guest Rating: / [redacted] Distances are calculated in a straight line from point to pointmiles from [redacted] Check-In: Fri, Dec 18, 2015Check-Out: Sun, Dec 27, 2015Nights: NightsRooms: RoomPersons: Adults Room 1: [redacted] ** [redacted] Room Type: Queen Beds - Accessible Nonsmoking Room Flight Details [redacted] Departing Flight Information - Friday, Dec 18, [redacted] [redacted] h Passenger and Ticket Information Passenger 1: [redacted] Passenger 2: Ticket Type: Electronic Tickets will be issued for this flight Rental Car Details Economy Car [redacted] or similar(make/model not guaranteed) and Unlimited Mileage, Automatic, Air Conditioning Driver: [redacted] ** [redacted] Location: [redacted] ***) Pick-Up: Fri, Dec 18, Drop-Off: Sun, Dec 27, Summary of Charges Room 1: [redacted] Nights: Trip Protection: $ Priceline charges for people: $($822.35/pp) Charged by Priceline today when you book Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Your hotel reservation is guaranteed for arrival on the confirmed chedate The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip This vacation package is subject to the cancel/change policy as defined by our travel partners Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicle Your package does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Please agree to Priceline's terms and conditions I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Only the driver will be able to pick up the rental carThe driver must present a valid driver's license and acceptable form of payment in his/her name This vacation package is subject to the cancel/change policy as defined by our travel partners Please agree to Priceline's terms and conditions I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Your hotel reservation is guaranteed for arrival on the confirmed chedate Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special request Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable diretly to the rental car companyFor international reservations, the driver may be asked to present an international license or passport The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWhen purchasing Name Your Own Price reservations, priceline provides the following disclosure regarding requests for bed types labeled under Important Information Review Important Information All rooms will accommodate up to people Requests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Consumers who wish to purchase hotel room accommodations with specific bed types, i.etwo beds, have the option to purchase reservations via our retail service and select a specific room/bed type We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear M [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] - [redacted] ***y - S [redacted] Mission for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating We apologize that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that this hotel falls short of your expectations We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Tripadvisor.com = stars Expedia.com = stars Hotels.com = stars Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet Priceline's strict quality standards We do feel that this hotel is properly rated through our system and we are not willing to offer compensation at this timeHowever, as a one-time exception, we can cancel this reservation for a refundShould you wish to cancel this reservation, please respond to this email before July 10, Cancellation or refund may not be available after this date We look forward to assisting you and resolving your issue Sincerely, Jenn H [redacted] Executive Offices

Dear MrEstell, Thank you for contacting us regarding your reservation with National Car Rental booked under Trip Number [redacted] We thank you for your patience while we research this booking for you We are currently making attempts to resolve this issue for you We hope to be in contact with you in to business days with a resolution We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, Teddi Cremeans Executive Offices

Better Business Bureau, Inc According to the consumer, his daughter purchased a reservation without his permission The consumer states: Desired Settlement: “Please insist on a refundI did not make or authorize this reservationI do not want to stay at [redacted] *** Atlantic City.” It is clearly not the merchant’s responsibility to monitor and or distinguish that the user of the credit card is a minor The responsible party would certainly be that of the credit card holder In cases where fraud or an unauthorized purchase is alleged, we would not rectify the claim with the customer In all matters such as these, the credit card-issuing bank investigates the credit card holder’s claim We are sorry that we are unable to assist the consumer in this situation Sincerely, N Dangelo priceline.com This contract for request number [redacted] was originally initialed on 2014-04-15:21: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Saturday, May 10, Check-Out Date: Sunday, May 11, Region Atlantic City - Cape May, NJ City Areas: Atlantic City Area Atlantic City Bay Area CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Todd Coleman Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that offer cancelation options When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-10-21:17: [redacted] Freebies: Hotel Freebies: Special Discount 15% off — Free breakfast, free internet in room and free parking Check-In: Sat, Nov 8, 2014Check-Out: Sun, Nov 9, Room Type: King Bed - Nonsmoking Room - Free Internet - Booked for double occupancy Cancellation Policy For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room [redacted] Summary of Charges Room Cost: avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: King Bed Nonsmoking Free Hi Speed-Lapdesk-Curved Shower Rod Waterpik Showerhead · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Special Discount 15% off — Advance Purchase — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free breakfast, free internet in room and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate [redacted] I have read and agree to abide by the Terms and conditions and privacy policy

Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policy: · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, January 6th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, January 6th and noon on Friday, January 8th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, January 8th) Sincerely, N D [redacted] Executive Offices