Priceline.com

Complaint: [redacted] I am rejecting this response because: Priceline had given us the $"code" the last time That code did not work when we tried to use it If we are able to successfully use the newly issued "code" then I can satisfactorily close this complaint Sincerely, [redacted]

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your reservation with [redacted] Air Lines for Trip Number [redacted] We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe understand that you are contacting us regarding the status of your refund for the tickets of [redacted] We have reviewed your issue with our Accounting DepartmentWe apologize for any delay in processing your refundOur Accounting Department has charged your card $and refunded $The charge hit your card first before the refundThis is now correctedThe net refund from the transactions posted on your account will result in the advised refund of $(Refund $- $Charge) We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Mr [redacted] We are writing you today regarding your reservation with United Airlines for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are requesting to cancel your reservation because of the flight times that was providedI also understand that you have issues with the travel insurance that was purchased I reviewed your record in our system and it shows that you purchased a Name Your Own Price reservationDuring the booking process, we have disclosed the information that your trip will start anytime between a.m and p.m., and that you will arrive no later than 12:a.mthe next day The itinerary that was provided is within the set guidelines As for your travel insurance, I reviewed your contract page and it shows that we disclosed the information "100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events" I apologize, however, your reservation is restrictedIt remains non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Christine J [redacted] Executive Offices

Revdex.com, Inc Priceline.com does not have access to [redacted] *** purchases We suggest that the Bureau/Consumer contact [redacted] directly for any assistance relating to the referenced purchase The Bureau/Consumer may contact: [redacted] [redacted] [redacted] Sincerely, ** [redacted] Priceline.com

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is not satisfied with the star quality Name Your Own Price hotel accommodations at [redacted] - Times Square, located at [redacted] , New York, NY 10036, and would like to change or cancel the reservation The consumer states: Desired Settlement “I want a HOTEL ROOM per reservation and request!!!! June 24-27th 3-stars....HOTEL, not Cabin room similar and comparable to description on website!!!” Priceline offers a variety travel service options, including our Retail service, where you may be able to change or cancel the reservation based on the cancellation policy presented to you at the time of purchase In this case the consumer selected a reservation that provided greater savings and less flexibilityWhen you purchase a reservation using our Express Deals or Name Your Own Price® service, you do not have the option to change or cancel the reservationUnfortunately, once a reservation of this type is booked, Priceline does not have the ability to change or modify the reservation Additionally, we evaluate each participating hotel on many different criteria, including guest satisfactionWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Expedia.com = stars Hotels.com = stars Travelocity.com=stars Consumers who prefer to stay in a particular location or property, have the option to visit our Retail service, and choose his/her preferred hotel from a list of competitive prices across a wide range of hotels Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-06-02:33: $per night 3½ Star Hotel in Madison Square Garden - Convention Area for $170/night This deal saves 25% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Madison Square Garden, a colossal space hosting more than events every year and home to the NY Knicks and Rangers, is the centerpiece of this area south and west of Midtown(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher)

Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer she/he selected the wrong airport and requests a refund Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the purchase as well as the departure and arrival cities selected As requested and authorized by the consumer, priceline provided travel to/from the selected cities Our ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the consumer’s selected reservation is non-changeable and non-refundable Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Mar 14:07:EST Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Sat, July 26, Return: Sat, August 2, Departing Airport: [redacted] (***) [redacted] **or [redacted] Arrival Airport: [redacted] (***) [redacted] **or [redacted] Flight Times: You may be required to travel during off-peak hours for this tripYour trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] (under 18) [redacted] s (under 18) Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

NO MORE PRICELINE!!! I was trying to bid my hotel couple times with my priceline app on iphone and it kept failed and they gave me other option (express deal) which I didn't likeso I turned off my app from my phone when I get back to priceline app to make another bid I found I had reservation already that I didn't agree with I called customer service and Rep kept told me that it is not refundableIt was system error for sure but they don't listenbe careful when you use priceline appmake sure use go back button when you don't want itif you just click home button it may have same issue like me If I had to pay that much money I rather go with other hotel insteadit extortion me to use this hotel without my agreement

Dear Ms***, Roman"> We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] Hotel And Suites booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you cancelled your reservation with the hotel directly, however, you were still charged for the roomOur records also indicate that you disputed the transaction with your credit card company Since you have cancelled your reservation directly with the hotel, you must contact the property directly concerning any cancelation or refund requests communicated with them directlyYou can reach them at [redacted] We also verified that the hotel is currently closed and will reopen on January 2, Please be advised that you were provided the option to cancel your reservation online on your itinerary page or, contact our customer care department before noon on Thursday, August 21st (local hotel time), and have confirmed that the reservation was not cancelled via these options We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

size="2">Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $USD is being processedThis amount is equivalent to 45% of the hotel's regular rate at the time of booking, which is $Therefore, a total savings equal to 71% Sincerely, [redacted] Priceine.com

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, priceline changed the passenger name on the ticket to Johane Gildade Boursiquot Once the consumer provides all the details of his/her trip on our web site, we summarize the consumer’s airline ticket offer, including the passenger name(s), on what we refer to as the Contract PageThe consumer is then asked to review the details/summary of the trip and initial the box at the end of the summary to authorize the terms and conditions of the purchase and confirm that the travel details, including the passenger name(s), are accurateIf the consumer’s offer summary indicates a mistake, or wrong passenger name, the consumer can go back and change it before he/she clicks "Buy Now." Attached hereto, is a copy of the consumer’s initialed contract page authorizing the purchase of an airline ticket for Johane Gildade Boursiquot We thank you for the opportunity to clarify and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND'Angelo Priceline.com This contract for request number [redacted] was originally initialled on Sun Mar 19:47: EDT We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You While we couldn't find an airline partner willing to accept your specific request, we do have an airline that will accept this request if you increase your offer price This flight option is $cheaper than the lowest published priced flight for a 13% savingsThis is available only for a limited time and all tickets are subject to availability $ If you can raise your offer price we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Tuesday, April 8, From:Laguardia Airport (LGA) New York City, NY To:Palm Beach Intl Airport (PBI) West Palm Beach, FL 0-Connections Depart between6am-10pm Jet Aircraft Returning Flight Information - Monday, April 14, From:Palm Beach Intl Airport (PBI) West Palm Beach, FL To:Laguardia Airport (LGA) New York City, NY 0-Connections Depart between6am-10pm Jet Aircraft Passenger Information Johane Gildade Boursiquot Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed Initial Here: jb I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful bookingClick here to try your Priceline request again

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion According to the consumer, when she contacted priceline customer service on June 21st, she instructed the priceline representative to cancel her one night hotel room reservation, and the representative agreed to cancel and refund the reservation Upon review of the telephone conversation between the consumer and the priceline customer service representative, we have confirmed that the customer did not request to cancel the reservation as claimed The representative clearly reviewed the reservation details as requested by the consumerThe representative then asked if the consumer has any further questions, and the customer stated that she had no further questions and thanked the representative Furthermore, as per the cancelation policy listed on the consumer’s initialed contract page, a refund was not an option for the consumer’s one night reservation at the time the consumer contacted priceline Our documented case history confirms that the consumer first contacted priceline on Mon., 07/21/at 10:23:AM ET Cancel Policy: If you decide to cancel your reservation anytime between noon on Saturday, July 19th and noon on Tuesday, July 22nd (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and fees We are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesDue to the nature of your concern, we would like to speak with you directly by phone We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.Please contact us directly at: ###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We look forward to speak with you.Sincerely,Nico T [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was paid in full Sincerely, [redacted]

Better Business Bureau, Inc According to the consumer, she/he did not authorize the purchase of travel services with priceline.com The consumer is unable to provide any details of the purchase and states: “The person who wrongfully was allowed to purchase tickets with my credit card (without any other confirmation of my information from that person) would be the person who has that information, not myself the person who's credit card was used.” Desired Settlement: “I would like my money put back in my bank account and priceline.com required to require more information from credit card consumers, even just a billing address” In cases where unauthorized charges are placed on a credit card account, as alleged by the consumer, the credit card holder must report the claim to the credit card-issuing bank The bank will investigate the credit card holder’s claim, and priceline will always assist with any credit card investigation inquires We are sorry that we are unable to assist the consumer in this situation Sincerely, N [redacted] priceline.com

HiPlease see the response that we have sent to our customer Dear [redacted] size="3" face="Calibri">Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] a for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We apologize for the confusionOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableBecause of this, your new add nights request (October 30-31, 2016) will be booked as a separate request and your original reservation remains unchangedIn rare cases, the hotel may require you to move roomsThis information was presented to you prior to booking the 2nd night, Trip Number [redacted] We are unable to provide compensation or refund However, we have contacted the Adam's Mark Buffalo Niagara on your behalf and verified that you may stay in the same room for both nights, but as part of their process, you still need to approach the front desk to check out on your 1st night reservation and check in on the 2nd night booking We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful Sincerely, [redacted] Executive Offices

[redacted] Dear [redacted] Thank you for taking the time to contact us regarding your vacation package for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you had issues during your stay at your hotelWe contacted the property and verified that they have not received any complaints or issuesWe further reviewed your concern and as a gesture of goodwill, we are providing a refund equal to 20% of your hotel stayA refund for $142.28? was issued on May 13, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

I will never purchase from priceline againI had an issue where I mistakenly selected submit on a reservationI called priceline to resolve the issue immediatelyCustomer service did not helpI called my bank to file a claimI filed the wrong claim so the charge was placed back on my accountPriceline cancelled my reservationI NEVER MADE IT TO THE HOTELAfter several attempts to get help, for several months, I was contacted recentlyI was told to contact my bankMy bank instructed me to contact themNonetheless, I now have a $bill for a hotel that I never enjoyedI now understand the refund policy for my mistakeHowever, a credit could of been offered and it was notI've told all of my friends, co-workers and family to stay away from this site

Complaint: [redacted] I am rejecting this response because: This is a reply too the answer from pricelineCase number [redacted] I was booking a hotel and a rental car from pricelineI booked May to May 9, for the hotal and May 6, to May10, for the rental car When I was finish booking the reservation thru priceline I saw that they booked me for [redacted] ** I never asked to be booked to VT I was booking for [redacted] ** I also did not see they had the wrong date tooSo there was clearly a problem with the booking because I was not booking for VTAnd definitely not in April, for I was picking my daughter up from college in [redacted] I did not see that not only did they book the wrong state but the wrong date tooI called Price line right away to let them know about their misake I told them that I was not going to ** I did not notice that they had the wrong date too Priceline refunded the hotel I called Priceline to see when I would be getting the refund back on my credit card so I can re book I looked at the rental car reservation and saw that the dates on both reservation were wrong alsoI let them know this was not the date I put in They told me that I would have to pay for the rental I told them I don't know how this happen it must be a computer glitch just like the booking me to **Priceline said that I would still have to pay for the rental and I should pick up the car Arpil I don't understand why they would not honer the reservation and just change the date for me I was not trying not to use them I just needed the right dates in for the reservation' There is no way I put in the wrong dates it had to be a problem with the computer or something for I know when I was suppose to pick up my daughter I asked Priceline to corret the datesThey told me they could'notThat I would have to pay for this computer mistakeI feel this is very unfair How do you charge someone for a service that they never useI also had to book hotal and rental car thru another company So they think that it is fare to have the consumer pay twice for the same tripAnd I really don't understand why they refused to refunded rental put they did refund the hotel And I let them know about this probem right away And I do not recall putting my initials on anything Thank you for looking in to this matter for me [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Nothing has changed Sincerely, [redacted] ***

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe contacted the property and verified that they do not offer full size bedsWe confirmed that the bed type they offered is a queen size bedWe apologize; however, since the hotel did offer a standard queen size bed with the correct dimensions, we cannot offer a refund for the reservation We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-06:31: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Saturday, March 5, Check-Out Date: Sunday, March 6, Region New York, NY City Areas: Times Square - Theatre District Rockefeller Center - Bryant Park Madison Square Garden - Convention Area Midtown West - Hell's Kitchen Central Park South CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions