Priceline.com

Complaint: [redacted] I am rejecting this response because: The Priceline advertisement is subliminal It entices with a sense of assuredness that is not sincere As a novice "online" consumer, I was unaware of this rigid structure My concern was to modify the dates I had chosen for car rental, because a mistake had been madeThere should be an opportunity for redress, but I could not contact them Their system is not responsive to inquiry Priceline ignored the $for collision insurance they charged Since the dates requested were wrong, I made a commitment to continue their serviceTherefore, how can they sequester $for a "need" they did not fulfill? Sincerely, [redacted] ***

Revdex.com, Inc We are sorry that the consumer is not satisfied with the location of his/her Express Deal hotel room accommodations at the [redacted] - Portland/BeavertonThe consumer also states that he/she did not receive confirmation at a property viewed in a previous search on our Published Price service Priceline clearly discloses that we will find a room in a hotel in the shaded area displayed on the priceline.com website for the consumer's selected areaThe [redacted] - Portland/Beaverton is clearly located in the shaded area of the mapping guidelines for the area labeled Beaverton Attached hereto is a copy of the consumer's initialed contract page disclosing the terms and conditions of the selected purchase, including the following condition: The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-06-14:51: $ per night 2½ Star Hotel in Beaverton Area for $58/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Outdoor Swimming Pool Free Parking Pets Allowed Restaurant Business Center Check In: Mon Jun 30, Check Out: Tue Jul 1, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night Queen Beds $ per night King Bed $ per night Queen Beds - Nonsmoking Room $ per night King Bed - Nonsmoking Room Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Beaverton © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$3.30Congratulations! Your 5% coupon successfully applied! Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply remove coupon Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Complaint: [redacted] I am rejecting this response because the response did not include a resolution and is just one of the many delaying excuses I have heard before I have provided Priceline with the Contact Information at [redacted] who holds the information and who has been responding to me almost immediately whey I contacted themPriceline has made several attempts to obtain this information but has never responded back to me in a timely fashion as promised My expectation is that Priceline commits until they have the information obtained and the refund is issued Sincerely, Gerhard Arnhofer

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion The consumer states that his/her Name Your Own Price accommodations at the [redacted] located at *** And [redacted] , [redacted] ***, [redacted] ***, is actually a star/diamond *** rated property and therefore not a four star as requested Priceline discloses that all properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guide Priceline does not disclose or guarantee that Name Your Own Price accommodations will be *** rated propertiesConsumers who wish to purchase *** rated properties have the option to purchase his/her accommodations via the *** website Please also note that our competitors also rate this property as follows: [redacted] = Star [redacted] = Star [redacted] = Star Thank you for the opportunity to clarify Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: I don't know what more there is to be said I find the response totally customer unfriendly If this is the final position of Priceline I will simply not utilize their services in the future, and they can be certain that people I know will be aware of my experience I'm sure they know word of bad experience travels faster and further then word of good experienceI appreciate the efforts of the Revdex.com to help me resolve my concern Sincerely, [redacted] ***

Dear MsNelson, Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns and letter in our Executive OfficesWe understand you received overdraft charges caused from an authorization on your account We reviewed your reservation details and confirmed when you contacted our customer care department, the representative offered to contact your credit card company to release the funds; however, they were closedIf your account received overdraft fees because of the authorization, please fax in a copy of your credit card statement displaying the overdraft charges to ###-###-####Once received, we will verify if we caused the overdraft charges, and complete a Refund Request for possible approval If you have additional questions or concerns, please contact us directly at: ###-###-####The Executive Office hours are 9: a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, Teddi Cremeans Executive Offices

Complaint: [redacted] I am rejecting this response because: I did not see the e-mail you sent last week, until todayWhat more can I do, I don't feel I should pay for something I never picked up? Thank you Sincerely, [redacted]

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she requested hotel accommodations for a three star quality Name Your Own Price® hotel However, Priceline confirmed a four star quality hotel, upgrading to a higher star quality, without her consent On each consumer’s checkout page we place the following disclosure regarding this issue labeled under Important Information · If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase I appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com [redacted] Zone/Hotel Location: [redacted] Booked Priceline Star Rating: This checkout page for trip number [redacted] was submitted on 2015-04-13:54: Please Review Your Request Star Upscale Hotel, [redacted] - [redacted] Area Which hotel will I get? CheDate: Friday, April 17, Check-Out Date: Saturday, April 18, Region [redacted] City Area: [redacted] - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Nowhere in the contract page does it say anything about an authorization being held on the credit card at the time of "check-in" to get into the roomAfter contacting priceline several times about this issue, they sent an email six days after we were suppose to have our hotel stay finally admitting that sometimes an authorization is placed and could be up to $This was not on their contract pageThe hotel stated that they even told priceline there would be a $hold before we could have the roomPriceline did not communicate this to us in any way, shape, or fashionThe email sent to us six days after stated: "Hotels sometimes place an authorization on a customer's credit or debit card at the time of cheto verify that he/she can cover any incidental charges that could occur during their stayThe amount of the authorization varies by hotel, in some cases the hotel can authorize up to $per night." This was not on Pricelines contract page anywhere Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Your response is more proof of how deliberately vague and misleading your advertising isWhat you are claiming is not what foks are seeingAttached is the FIRST SEARCH RESULT when you do a google search for PRICELINE PRICE MATCH GUARANTEEThis is where I found it and why I purchased my ticket through PricelioneAnd what it states in big, bold letters is: WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK Find a lower price, we'll refund you 100% of the differenceBook an Express Deal, we'll refund you 200% of the differenceGUARANTEEDThis is not true since and the purpose of my complaintWhat is left out is THE MOST IMPORTANT PART is missing from this big bold claim, which is buried at the bottom in the intentionally vague statement: Contact us within hours to initiate your claimOther airlines plainly state the betst price offers MUST BE made within hoursYour claim is intentionally vague and misleading Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: My rebuttal is that the Priceline.com Webpage for the [redacted] in [redacted] , which is listed and can be consulted as one of the Star options, still constitutes and misleading advertisement and that the technicalities of the specific contract in the Express Deal are irrelevant to thatAnyone who books this hotel through Priceline.com in any fashion is duped [redacted] Sincerely, [redacted]

face="Calibri">Please note that this matter refers to a Booking.com purchase Booking.com can be contacted at the following: [redacted] Customer Relations Team Leader Booking.com Customer Service Center (USA) Inc [redacted] E-mail: [redacted] U.SDirect [redacted] Fax [redacted] Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: The business is not responding to the complaint I've attached a picture of what the express deals listing I attempted to purchase looked like I under stand that on the contract page it does not show a star guarantee, but the listing did I did not expect that priceline would be engaging in bait and switch sales tactics advertising is not a legal sales tactic, and I'd like to assume that this was just a mistake or system glitch, but pricelines unwillingness to reach a resolution and lack of acknowledgement of the issue is making me wonder what their values really are Sincerely, [redacted]

Revdex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund was issued for the purchase Sincerely, N D'Angelo Priceine.com

We have requested [redacted] to provide the name of the manager who offered the cancellation/refund of the unused reservation

Our records indicate that a full refund was processed for a total of USDThe refund was processed in two separate transactions that would amount to the total reservation cost (USD and USD)

Complaint: [redacted] I am rejecting this response because: The people the I spoke with through Priceline told me otherwiseThey did not state that I had only hoursI talked to someone prior and after booking with PricelineI would just like the difference in price that I found on their websiteAgain, who I spoke to did not say that I only had hours to put in a requestI also hope that the workers do start telling people this instead of telling them otherwise and making them think otherwise Sincerely, [redacted] ***

Dear Mr***, face="Calibri"> We are contacting you today regarding your reservation at the [redacted] Puerto Vallarta booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you previously found a lower price on our website for the same reservation and you would like to be refunded for the price difference For us to further research your issue, please send a copy of the screenshot showing the rate you foundYou may send the screenshot as a PDF or JPG attachment via email or you can fax it to ###-###-####Once we received your information, we will review your issue further and contact you back for any resolution or update If you have further questions, please contact us directly at ###-###-####The Executive Office hours are 9:a.mto 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Dear [redacted] ***s, We wanted to take this time to contact you in regards to your rental car booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to pick up your rental car upon providing a Debit CardWe apologize for any inconvenience this may have caused you We have contacted [redacted] a Car on your behalf concerning this matter and they have advised that they will investigate the matter and provide a reply within business days, We apologize for the inconvenience and thank you for your patience while resolving this issue Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: When I called Priceline about the lower price, I was looking at THEIR website that listed the same rental car at the same location for the same dates for $lessI found this quote minutes after I had booked the carI don't know why their call center workers couldn't find it because I was looking right at it during my lengthy calls to them (a total of hours) Sincerely, [redacted]